My family and I have been having our Taxes done here for the past 12 years at their Temple City…read morelocation. The past 2 years the service has gone down and have become very rude and impatient. This year was beyond horrible. Made an appointment and still had to wait 2-3 hours(I left after 2 hours). Tried calling and texting to make an appointment had no luck! Walked in and the rude lady in the front stated I needed an appointment and they may not be able to help me. I just explained to her all I needed to do was just finalize my taxes and I'll be gone! Finally got in to see Josh and he seemed bothered and upset that he had to help me. My fault for giving you business. My family and I won't be back next year. Those thinking about coming here, I would think twice about it. They surely don't appreciate your business!

Smooth process have been going there for probably 10 years and never have had an issue.read more

Good customer service. Isabel let us use the fax machine to send an important invoice. What a nice…read morelady.

Saul is an awesome agent whom has my best interest at heart. I especially appreciated the fast,…read moreconvenient service. Saul went out of his way to meet us at a time and location that was most convenient for the clients. He showed up to our appointment extremely prepared with different insurance options & quotes and explained them to us in the most understandable way. The whole process was quick, smooth, and simple! Saul made the whole process extremely painless and efficient! Most importantly, instead of "selling" the policies, he really is honest, unbiased, and had my best interest at heart in helping us pick a policy that provided the best long-term protection for our family! I highly recommend Saul for all your insurance needs! He is definitely an agent that I can completely trust!

I have never come across such unprofessional people. I called last week and a woman picked up, but…read moreonly said "hello." We said hello back and forth and few times. She didn't even state the office name something along the lines of "tax service office, how can I help you?" Like ant business establishment. Only to be met with a condescending "hello?" back. I asked if this was the office, she said yes. I asked to make an appointment in the later afternoon, she said they were booked and offered me morning times. I said I had work. She then said to come in the middle of the day if I wanted to be fit in this week, again, I said I had work. She said she was able to fit me in the following week and kept saying she was doing me a favor to fit me in to be seen as soon as I can. I was never in a rush, I never stated that I needed to be fit in right away. I even asked for next week a few times.. she then went over what documentation I needed but in avery Condensending tone, "you will your drivers license which will have the date issued and expired date." Yes, thank you, I'm fully aware of what is on the drivers license. I called again to ask how much the services would cost, this time, Eduardo himself picked up. This time stating only his name when he picked up... I asked for a quote or a range, he rudely said he can't give me one because it depends. I stated I only have w2 and my taxes are simpler. He then asked my age. I asked why does my age have anything to do with how much a service costs? He said it matters. Never heard such a thing in my life. He said if I was uncomfortable with giving my age, to go elsewhere and wouldn't let up on trying to get my age. He was rude and almost irrate when I kept asking why that matters. My instinct told me something was off the first time, and the second time concluded it. Won't go here and do not recommend. Go to freetaxusa.com and get it done for 30$. The walkthrough is better than turbo tax as well. Would NOT recommend this place to anyone based on these interactions.

Deserves 5 star Rating. Explains your tax filing issues and…read morefactors that increase / decrease line by line

I will always and forever recommend Miss Patricia. I have been working with her since 2019 and she…read morealways provides me with the best service as well as helping me get the best tax return and I always get it on time. I have never had issues with her. All my family goes to her as well, beautiful person inside and out and makes you feel welcomed. I highly advise you to work with her you will not regret it :) Thank you Patricia! See you soon !

I had a horrible experience with Patricia. I trusted her with my taxes and ended up losing more…read morethan $2,000. She told me the IRS was only going to give me a smaller refund, but in reality, the IRS had approved a higher amount -- money that never came to me. Nothing was explained clearly, and I felt pressured to just accept what she said. I strongly advise verifying your refund directly with the IRS if you choose to file here. Based on my experience, Patricia is not trustworthy. Don't trust her." "Tuve una experiencia horrible con Patricia. Confié en ella para hacer mis impuestos y terminé perdiendo más de $2,000. Ella me dijo que el IRS solo me iba a dar un reembolso pequeño, pero en realidad el IRS había aprobado una cantidad más alta -- dinero que nunca llegó a mí. Nada fue explicado con claridad y me sentí presionada a aceptar lo que ella decía. Recomiendo que cualquier persona que haga sus impuestos con ella verifique directamente con el IRS. Según mi experiencia, Patricia no es confiable. No confíes en ella." Es una RATA!!!!

Don't bother your time here. Not friendly staff and service is horrible!!!! Wished I could have…read moregiven zero stars but it wasn't an option. Very disappointed in them.

I would not recommend this place. Last year they "helped" me with my taxes... and managed to mess…read morethem up. But did they take responsibility? NOPE. Apparently, that's not part of their service. Customer service is extremely poor; they're rude. I don't know what happening in this place.

Great place always helpful on time always available they do everything to help you get a good…read moreenough amount back very friendly

This places steals your money! En este lugar te roban!…read more This place will deposit your refund to their own account and the forward only a portion to your account. They will claim that is an IRS fee. That is a lie, IRS doesn't charge. Don let anyone ever put their own bank account in your taxes. Your deposit should always come from the IRS or California Treasury department. Let's report them to the IRS. Este lugar deposita los reembolsos en su propia cuenta y después solo pasa una porción al cliente. Nunca dejen que alguien ponga una cuenta diferente a la de usted en un reembolso. Los depósitos deben venir a su cuenta directamente del IRS o del Estado de tesorería de California. Reportemos este lugar al IRS.

Thank you again for everything Viry. Viry was so…read moreProfessional, Friendly, Efficient, and Helpful. I would highly recommend Viry as your insurance agent.

I have worked with Viry for more than a decade. She is a very knowledgeable agent and makes getting…read morethe proper coverages easy. I was surprised by the coverages Farmers offers that other companies simply don't have. I know I am fully covered without any gaps.

My first year working with Renan and it was an absolute pleasure! He took the time to thoroughly…read moreexplain everything, patiently answered all my questions, gave me several helpful options to consider, and even talked to me about retirement planning. I felt completely supported and informed throughout the entire process. The office staff is also incredible: friendly, efficient, and a pleasure to work with. I'll definitely be returning next year!

Services provided with care and professionalism. Experience and know how make a big…read moredifference. Recommend this business. Thanks for your service Chris and Paula B.