The instructors are great. Zumba instructors are really great. The rest of the staff is iffy at best. Not knowledgeable, and front desk often not friendly and sometimes downright rude. Got ride of cycling classes to build another "lift room." Pool is often closed due to maintenance. Nice gym, but needs some improvement. read more

Joined in May to use the pool. Pool and showers closed in June. Still closed, no updates as to when they will reopen. They let me pause my membership for 2 months but then charged for those two months on 8/24. ...? Tried to contact customer service. Tried to call the location, was told I had to speak to billing. I called billing and they don't recognize my phone number. Called the location back and the number just rings 5 times and then disconnects., read more

I have been a member for about 8 months. I just received a charge for not showing up to a studio class. I am not even a studio member. I talked to the front desk person who said the manager will call me this afternoon. I waited 2 days no call. I went back and talked to front desk person who told me you have to call membership services as the manager cannot give refunds. This is not the first time I have been charged for something I did not buy. I am canceling my membership. if you sign up for this business make sure you watch your account as the random charges will appear and you have to call and wait until they feel like talking to you about a refund. read more

VASA is constantly overcrowded, so following an exercise program is rarely possible. The club advertises "No Annual Commitment" but if you quit after learning it is too crowded your $25 membership will be charged $122 -- including a $60 "annual" fee, a penalty fee of $25 and an additional month fee. BUYER BEWARE. read more

Signed up for the trainer the most expensive trainer packages I have ever seen, $ 55.00 for 30 minutes. The session before you actually sign up had a warm up, workout and cool down so I signed up. The first session after I signed up weight in and then workout. The second workout weight in and then paperwork stuff and then ended with more paperwork. The third session the trainer was ten minutes late. Then spent twenty minutes sitting at the desk talking and identifying four exercises to do between sessions. I assumed the 30 minute workouts would be spent working out at least 25 minutes. read more

When my account was unfrozen at the end of Feb I was to have personal training cancelled with 4 sessions, 2 payments $100, and then 22 sessions I paid for, but never received, were to be "unexpired" so I could use them up as well $1100 of service paid for but not rendered. I have received the 4 sessions, but VASA is refusing to make good on my 22 remaining services even though I have documents from VASA stating previously I would be receiving these services since they don't do refunds. I have contacted customer support numerous times with no answer back. Billing in the app shows I'm passed due on personal training payments for April even though cancelled at the end of March. On top of that VASA had cancelled my membership at the end of April without notifying me. They confessed they messed up & reinstated my membership at least. Too many excellent personal trainers were terminated for no valid reason leaving them short staffed. There's no maintenance so too many machines and equipment are broke down. Restroom and locker room area sometimes not too clean, too many times the pool and hot tub are closed. Parking is ridiculous especially at night with people parking where they don't belong often making it difficult to leave the parking lot and get around to find a legit parking. These vehicles need to start being ticketed. read more

Best price cannot beat it but, an absolute dump in the middle of new Berlin. Cable machines are always broken & men's bathroom/locker room is never clean. read more

I recently joined VASA Fitness in February after transitioning from Crunch Fitness. Not that there's anything wrong with Crunch--I mainly made the switch because a lot of my friends work out here, and I love having access to the basketball court for cardio. The gym itself is very spacious and has a great variety of machines. One thing I've noticed is that they're constantly updating and adding new equipment--even within the month that I've been here. The facility is always clean, and everything is well spread out so it never feels too crowded. I also ran into a small issue while switching over my membership, but Monica went above and beyond to help me resolve it. She reached out to customer service for me and made sure everything got taken care of, which I really appreciated. Overall, I'd recommend this gym to anyone. 10/10. It's a great facility with an even better community. read more

My main reason for joining VASA was their group classes-especially the Aqua Fit ones. Kelly was the first to be asked to leave and now Christina's classes have been put on a 90-day "pause" leaving her Tuesday and Thursday morning faithful 30+ class participants very upset. Unless this pause is reconsidered, VASA will begin losing members. Unhappy Member read more

Great gym. Very clean and definitely a good size. I went to this location with a friend. They have guest passes available which is nice. The gym has a large variety cardio equipment. There is more than enough space and equipment to get a good workout in, even during a busier time of day. The sauna is amazing. Very large and even has a t.v. This gym is definitely better than the one I currently go to. However I live too far to join. The monthly prices to seem very reasonable though. read more

There were some growing pains as this gym opened but it really has turned into something amazing! It is crowded however most members are super nice and understanding. The community is really supportive and the workers are always ready to help, answer questions, and make your membership even more worth it. Considering the price, you would get your money's worth even without that factor, but it definitely sets them apart from other gyms with a lower membership price. Quite a bit of equipment Fair amount of cardio equipment Classes are diverse and awesome Personal training with a variety of trainers with different backgrounds Pool, sauna, and steam room Hydro massage, red light therapy, body composition scanning Snacks, drinks, and accessories sold up front. read more

Be careful people. The younger generation is out in full force videoing their work outs to upload on various app's etc. if you did not agree to be part of these supposedly workout video as a backround person tell them to stop and run the other direction. Inform MANAGEMENT ASAP read more

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This facility is not my cup of tea because of the business and over stimulating environment however they have every machine needed to get a full body workout . They have heavy weights, cables a numerous machines for cardio and an open area for whatever activity such as lunges running stretch. It's a big area. They have specific rooms as well and offer the hydro massage chairs. I personally do not like the crowd but for someone who doesn't this would be a great gym to go to for a good price. read more

Vasa was great until all the local Xperience Fitness members joined due to Xperience closing. The gym is packed starting at 5AM and it's unfortunate that all the regulars will be pushed away because the significant influx in members. The gym is no longer a peaceful environment and rather a chaotic environment where you have to fight and wait to use any machine/equipment. A great solution would be to open the gym atleast at 4AM or make it accessible 24 hours/day. Additionally, the gym is kept at a temperature that is way too warm, some AC would be nice. I used to be a proud member of Vasa and recommended it to anyone, and now I'm seriously considering leaving the gym that I used to love so much. read more

W gym, Very big, Far asab though, would recommend speeding there, always packed asab at 6 on chewsday read more

VASA Fitness - My reaction to the gym. - Gyms Near Me - New Berlin, Wisconsin

The best thing about VASA is they have a great Wi-Fi! I can sit on equipment for 45 minutes and watch my favorite YouTubes, text my friends, do selfies and never lose connection. Sometimes a rude member will ask if they can work in! Dude! I'm only half way through the movie .... Jeepers read more

This is 100% because of the billing, cancellation, membership management process. I cancelled my membership and paid the last month + fee (because it was before 6 months) and I just got charged again during what my billing cycle was. I cancelled over the app and my wife cancelled over the phone. The support person on the phone said what we paid at cancellation would be the final payment. I will continue to do chargebacks for anything that gets charged. read more

Do not recommend. Very mean girl environment. The gym is always busy and you will have to wait to use almost every machine in the gym. The staff is constantly pushing to get more members, when they can hardly support the current members that they do have. Highly disappointed. You're better off joining PF. read more

I really enjoyed the gym itself but the customer service and billing is an absolute nightmare. I upgraded my membership and apparently the additional $15 would not come out with my normal membership, but a week later. When they tried to take it out it wasn't there and there was a $25 fee. I never really dispute late charges, I'm a fan of taking responsibility for what is owed. However there was a misunderstanding so I did ask for this one to get waived. Vasas policy is they will waive one, once a year. I have never had one waived so this should not have been an issue. I had the front desk people put in the request to waive it, with note of the situation. I received an email 3 days later about not being able to reverse my upgrade. I responded that I was not looking for my upgrade to be reversed, but for the $25 fee to be waived. The next day the $15 upgrade and $25 dollars was taken out of my account. I decided to call and wait 40 minutes to speak to someone only for them to tell me they couldn't do anything, but if i ever get the fee again they will waive it then. So I cancelled. Still they did nothing. Honestly, even a small revive credit would have kept me, but Vasa proved to me that they do not value their members, not even a little bit. When you are at Vasa you are just another number. It sucks because I enjoyed the gym a lot, but the lack of ownership for their mess up(lack of communication), and the lack of value I was shown was enough for me. If your are human and ever make a mistake or misunderstand billing, Vasa may not be the gym for you. read more

I have been a member here for about 2 months. Pulse rate does not work on half the bikes and some of the ellipticals. I have told the 20 something's at the desk many times, no one even writes down the information. The gym is mobbed on Mondays, don't even try. Half the TV's don't work and the music they play is awful. You get what you pay for! read more

This gym is perfect for me, Studio Red classes are the best. Instructors are super helpful and friendly. Parking lot always some what full but never looks that crowded inside. read more

I joined this fitness club for the swim pool and whirlpool accommodations only to continue getting excuses on the pool still not open unable to have that therapeutic use their , this is an excuse being delayed beyond scope . I am thinking of closing my membership along with other members doing so . Many have consider to do so . Their have been no reason to keep this bad excuse cover up . Bad business with long on going lies to get members to join while the facility is not running to many who need the pool .. very unsatisfied looking like experience problems . read more

locker was broken into (Had a lock). Would have been nice to see some warnings about recent similar activities, as the Police said there had been a series of recent thefts there. read more