I once went in and said, This is my problem. What's the piece of hardware I need? A staff member…read morespent the time necessary to find me what I needed, for a sale of something like seventy-five cents. And not that long ago, the staff member was a young woman. First time. I remarked on it, and she said, "Fourth generation." I trust this store. BTW it shows up in one of Stuart Maclean's Vinyl Cafe stories.

Three days ago I visited the Home Hardware website and found the item I needed (a type of vacuum…read morefilter), but the website doesn't allow online purchasing and doesn't show me which location carries any of the items listed. I opted to visit the nearest location to me, and when I arrived a man took me to the area where they carried different types of filters. When I mentioned I needed the specific filter I'd found on their site, he simply said "You can't expect us to carry everything our website lists!" Fair enough, I thought, but how do I get the item then? I wanted to support this little local Canadian company over the big American guys, so I asked how I'd find the item; could we see if they carried it elsewhere? "No" he said, "We don't carry it. I don't know what to tell you." I left the store. I was frustrated certainly. This system seemed terribly flawed, and with each Home Hardware branch being independently owned, there seems no central governing body to ensure this type of glib service doesn't occur. Today I went back to that same store. I didn't want to give up hope on my locally owned Home Hardware store. After all, as far as I knew it was only the one bad seed! :) When I arrived at the store, the gentleman assisting me was initially somewhat helpful. He took me through the types of paint I was looking for and helped me pick out the right one. As he was mixing the colour I selected I told him about my visit 3 days earlier. He seemed totally uninterested. He said nothing at all initially. I told him I wanted to support the store but that the central online system seemed flawed. He replied, "Nothing I say will make a difference" and grabbed my things, walking past me to the front counter. He was brisk; wanted to simply get rid of me I suppose. I asked his name, and he told me "Marty." He then said he was the owner. I nearly fell over. I asked, "Shouldn't you take more of a vested interest in this?" Perhaps I caught him on the wrong day, because he actually began yelling: "What the F do you want me to do lady? What the F are you expecting?" I nearly fell over. As he continued to scream, I stepped backwards toward the exit. I began walking away from the store, a bit shaken. Moments later Marty was chasing me down the street! Amidst neighboring retailers and shoppers, he was screaming "F-U Bitch!" again and again. He continued to chase me until I threatened to call for help, and only then did he return to his store, angry that I didn't purchase the can of paint despite his temper tantrum. (Marty should've waited until after my purchase to lose his marbles.) The really sad addition to this story is that the young gent behind the counter didn't even seem shocked. As the owner screamed, the young man simply processed the small can of paint as if nothing was happening around him. I called head office, but as I suspected, since the locations are privately owned there is no one to govern the behavior or set a standard for how each retailer operates. Marty can do whatever he wants, and I apparently have to accept being yelled at and chased down the block.

It's great having a neighbourhood hardware store. Very like corner stores, they are essential for…read morea vibrant community. It's unfortunate they can't expand easily but I often order specific items from the Home Hardware website and have it delivered to my neighbourhood location. Staff are friendly and knowledgeable and eager to help solve problems. I wish their staff included handymen for hire because I often need a small job done that would have been done by my dad before he passed away. I am a browser so having a good amount of stock and sale items would entice me to visit more often.

Hello, I have a…read morecomplaint about your staff at the store located at 1212 Dufferin Street. Today, I visited the store to buy something, but when I arrived, the door wasn't locked and there was no one inside. I called out several times, saying "Hello, hello," but nobody responded. Concerned that something might have happened, I went a little further inside and called again, "Hello, is anybody here?" One of your staff members, a tall man, suddenly ran over and shouted at me, asking, "Why did you come in? If the lights are off, it means the store is closed." I apologized, explaining that I didn't know that, but he was very rude and told me to leave, saying, "The store is closed, get out of my store." However, the store was supposed to close at 5 p.m., and it was only 4:03 p.m. at the time. I waited outside for 2-3 minutes and then went back in to ask for the manager. The door still wasn't locked. When I re-entered, the same man opened the door, saw me, and immediately closed it again. I asked for the manager, and he claimed that he was the manager. When I asked for his name, he refused to give it to me. This is highly disrespectful to customers and reflects very poor service. I am considering filing a complaint with Human Rights regarding this issue. No staff member should speak to a customer with that kind of attitude. I look forward to your response and will be following up on this matter.

Staff are friendly and very helpful! They saved us when we really needed assistance when we moved…read moreinto our new place. Their products are of the utmost quality and looks very modern and well built! They went out of their way to ensure we were taken care of, we will always be appreciative of their help!

The blinds don't cover the windows and they have told me that they are within "specification" so…read morethey won't do anything about it. Even the installer acknowledged it was a bad fit and volunteered to take pictures and coordinate with the store and Hunter Douglas. In response, I have been told I should call Hunter Douglas to try and find a resolution. This is what my $5000 got me.

Tremendous service from Night and Day and the blinds they installed are fantastic. They were very…read moreaccommodating in meeting to give us a quote and helped us to select the right product. The installer came to measure up at the time he said, and the blinds took no longer to deliver than they advised me. They were quick and efficient at installation. We had 2 large vertical type blinds installed in a new condo. Overall very happy and will use again.

We hired Elmar Electric for electrical needs in our home…read more My initial call to Elmar was to address an electrical issue in our fuse panel. That issue was addressed the same day I called, and the site visit charge was credited against the work to swop out the fuse panel for the breaker panel. The scheduled follow up visit included converting our fuse panel to Breakers, installing a door bell, GFI outlet and outdoor switch. All the work was completed for the estimated price, and on the date scheduled. Elmar looked after all the prework ie. scheduling the power shutdown and inspection. We were very pleased with the work that was completed, at the price that was quoted. I would not hesitate to call them again, or recommending them to my friends. f.

We hired Elmar Electric for a panel upgrade. Our electric panel was very old and too small for our…read morehome. This was something that we were petrified to have done but knew it was needed. These guys were amazing! From beginning to end the professionalism and expertise was top notch. They know their stuff. They took the "scary" out of the entire experience for my husband and I. They contacted Hydro to co-ordinate the shut-off of the electricity for the install. We didn't have to do a thing. They worked efficiently and were mindful of our family. I cannot thank Elmar Electric enough for the great work. Their customer service is beyond magnificent!!! Thank you all for your dedicated service!!!

Lovely facility, huge selection of materials in a well laid out showroom…read more Helpful and knowledgeable staff and samples to take home.

We are finishing our basement and have visited a lot of dealers and showrooms. MSI's showroom was…read morewell designed. Dealt with John. He was great. Helpful and knowledgeable, and above all patient. There was a lot to choose from and didn't feel pressured or rushed. Thank you again.

If you would like personal attention and care this is the hardware store for you. They do…read moreeverything to help you get what you need or want and are very friendly. An amazing selection and a locally run and operated store. My go to hardware store in the neighbourhood. Lots of street parking on Annette and also on nearby Jane Street in a lovely community of stores, restaurants and services. Very reasonable prices and you can use the Home Hardware online search tools as well as going in the shop. If you can't find what you need or it's out of stock they always track it down for me. They have wonderful services as well including key cutting and paint mixing and great advice.

It has been a long time since I was able to walk into a store, ask some questions, and get an…read moreextremely knowledgeable answer. Here was the problem: I needed a BBQ. Here was what I was thinking: I wanted a Weber. Within a few minutes, they walked me through the different Weber grills, explained the advantages of the different types, and we decided that I didn't need the most expensive one. In fact, I could save a few hundred dollars by buying a much cheaper version. And, so I did. I asked how much it would cost to ship it, and how much it would cost to have it assembled. They told me that they did it all for free. Checking a few competitor prices to see if they just folded those costs into the price of the BBQ I was astonished to discover that, no, they did not! This was a free assembly and delivery. That right there is a two hundred dollar value, at the best of times! So now, a few weeks later, I'm BBQing chickens like a king, looking forward to tasty treats all summer long, and I know exactly where I'll go when I need anything else in the future!

Love the blinds we ordered and had installed by national drapery. They look fabulous in our store…read more professional and efficient and will definitely be dealing with them if and when we needs blinds again! Thank you!

They repaired some old pillows for me, did shades and drapery, and we're able to make new pillows…read morefrom some old material I gave them. Everything came out amazing. The drapery was gorgeous. Totally recommend.