I purchased a sectional, and after about 2.5 years the frame began deforming. When I contacted the…read moreowner, he blamed the manufacturer, Deco Rest, and refused to help. This was especially frustrating because he had originally emphasized how his service was better than other stores. That clearly was not the case. He also claimed he no longer carries Deco Rest, yet the brand was still featured on his website and in his promotional emails. My sofa was even displayed there. After I posted my review, he called me asking me to remove it. Reviews exist so customers can share honest experiences. I decided to move on and went directly to Zilli, another retailer that carries Deco Rest. The difference was night and day. Zilli arranged a call with Deco Rest, helped me obtain an RMA number, and Deco Rest agreed to repair the sofa free of charge if I bring it to the factory. That's what real customer service looks like. Zenlia could have handled this properly but chose not to. Because of that, they have earned this review.

We purchased a bedroom set, a recliner, an entertainment unit and a side table from Zenlia a few…read moreyears ago and we were very happy with everything. Service was excellent and Kathy was so wonderful and helpful. We recently moved into a condo and we needed to buy new furniture. Without a second thought, we went directly to Zenlia. Again, Kathy was incredible. She helped us with style, colors, fabric, design. All of our furniture was custom made . We bought a sectional couch, an ottoman, dining room table with 8 chairs, a bench, bar stools and a head board. it is all very well made and we are very pleased. we would not hesitate to recommend zenlia . Besides Kathy, Raj was also very pleasant to deal with.

I purchased a custom king sized bed frame and a glass kitchen table, and am incredibly satisfied…read morewith the level of service and quality of products I received. The furniture is very well-made, and I received free delivery, with everything being setup perfectly and the delivery team was professional and swift.

We purchased a sectional from Selene 21 years ago and love it as much today as we did then. I shows…read morevirtually no wear, is cosy, comfortable and gorgeous. They are true masters of great pieces of furniture

This location of Thomasville Home Furniture is really an liquidation centre…read more If you are looking for Mobilia's floor model, open stock or As is furniture, this is the place that you can find them all! Stock changes all the time and is good to come and check back often. Most items are at least 30% off and more. Only one lone sale person works here. Great if you want to browse as your leisure!

I purchased a sofa from Zenlia that started warping. Unfortunately, Zenlia did not offer any help…read moreand instead shifted the blame to Deco Rest. I then contacted Zilli and explained the situation. They took the time to listen and arranged a phone call with Deco Rest on my behalf. As a result, Deco Rest provided me with an RMA number and told me to bring the sofa to the factory -- and they would fix it for free. I was honestly impressed. Zilli went above and beyond to help me, even though I wasn't a paying customer. Because of this outstanding service, my next sofa purchase will definitely be with Zilli. Great service -- thank you!

I had the privilege to work with Lamya on a living room project . Very knowledgeable , great advise…read morein colour selection not to mention the attention to details. I am a returning client and cannot be happier for deciding to entrust my project to Zilli /Lamya. thank you very much, very much !

Extremely Poor Quality - Avoid This Brand…read more Ordered a coffee table from Structube. It arrived broken. The replacement arrived even worse -- multiple broken pieces. No apology. No responsibility. No follow-up. After weeks of wasted time, we were told to return the damaged item ourselves. Low-quality furniture and unacceptable service. Do yourself a favor and avoid this brand.

I paid for delivery straight to the room where the sofa bed was to go and the delivery guys left it…read morein my foyer. They said it was against company policy to bring items to specific room locations. My sofa bed is still in the foyer and I'm out the delivery charges. What a scam and horrendous customer service. Never buying from them again.

I had an amazing experience with a purchasing of a kitchen table at 1270 Caledonia road…read more Dhouha was very patient due to the arrangements that I had to make with the person in charge with the container, while in the store, as the table will be shipped overseas. After all, Dhouha was able to apply for a discount, as it was the last table, and it was accepted. I am very happy with this purchase and the professionalism of Dhouha.

Went in a few weeks ago to re-furnish our home. I've dealt with their main brand in Montreal…read moreMadison Corbeil which was always wonderful, it's a shame this site isn't even close to the same standards. We were the only people in the store, made eye contact with 6-7 staff, yet no one greeted us, offered help or even checked in as we did find many pieces we wanted. After an hour we gave up and left only to give another business our sale. The worst part is I told their head office about this dreadful experience and they didn't even reply. Do not shop here if you like be treated like a peasant. Run, don't walk but run away as there are so many businesses that actually want and deserve your hard earned money. It gets one star because you can't leave zero stars

This is a chain furniture and appliances store. It started in the Hamilton area in the 1920's. This…read morenew St. Catharines location soft-opened on 2024-05-03 and grand-opened on 2024-08-02. During the grand opening period, there are free hotdogs and pop/water, catered by Gerard The Hot Dog Man. The hotdog was delicious. All their stores have the same big format, possibly bigger than a large Canadian Tire. There is a big retail store which houses their living room furniture, sleep furniture, and appliances (eg. kitchen), and electronics (eg. exercise machines, massage chairs). They also have furniture that can fit in small apartments/condos. They also have free self-serve hot drinks machine and freshly made popcorn. The popcorn starts 1 hour before the store opening to make the scent of popcorn linger throughout the entire store. There is also a children's playground area to keep them busy while the potential purchases can concentrate on buying (great strategy!). At the other end of the store, there is their outlet store. When discontinuing a product, it goes to this side of the store. All products there are new, but also discounted. The outlet store has a 0% interest 60-month payment plan. The nice thing about this chain is that everyone you deal with is their employee, not any third party, from sales, customer service, to delivery. The sales staff work on commission. You can purchase from any store and have it delivered or picked up from any of their stores. The sales staff are very courteous and pleasant. There store is wheelchair accessible. There are separate male/female/family washrooms, and all of them are wheelchair accessible. There is free parking in their large private parking lot. Review 2024-150

Was not told about upcoming promotion. So when 12 days after my purchase, I inquired about the free…read moreTV with purchase I was told sorry....other stores would have offered a price adjustment or honored the promo given I missed it by days....do better.

Our exp with Ashleys started good. We purchased quite a bit of furniture so they were so nice to…read moreus. Having problems with a piece and absolutely no help what so ever. Customer service extremely rude and refuse any help. Please beware. I wasted money. They will not honour any warranty issues. Horrible company.

When you are planning to buy furniture from ashley , do not give your phone number and address to…read morestore sales representative first .Sales person pretend to ask your information for an estimate When you're curious about the price of the furniture promotion, but there's a trick . No matter which ashley store you bought from and which sales person who helped you , the commission goes to that person who collected your information first. Even if you can buy it at a better deal at another ahshely store, it is difficult to trade because of that seller. i have very bad experience from 7979 weston Rd woodbridge salesperson . He did which I mentioned to me. He was so rude and didn't like the service, but he made a profit like this. The most horrible thing was for price match , i had to deal with this person even though i don't want contact him anymore this is what ashley policy is ,so i contacted him because I didn't have a choice. When I first called him, First , he asked me sending a sales order for price match by text , so I did as he said . i called him again because he didn't contact me after hours. he said he couldn't find the price on the website this time, so secondly, he request me to find price on the website and send him an email. so i asked him "If you want to make this request again, why didn't you reply me when you get my email ?? then He spoke to me. There are 100 customers waiting for him and he doesn't have time for this matter ;moreover, thirthly , he requested me again , find out every single items pictures with price on website which you claimed about and send him an email . I can not believe this situation. I have spent more that 6000 cad and treat me Without any respect as a customer. he could find it in ashley company website with the model numbers. I am a newcomer ,so he knew I have difficulty with English. I felt that the salesman was ignoring me and look down to me Because of matter I asked the ashley customer headquarters for help ,but only they said that they can report to his store manager to solve problem but The store manager didn't help me or call me too I've been waiting for three days so far to get an answer from him still no one contact me !!!!!!! worst experience i have ever had . I don't want to give even one star to this store. there was no choice DO NOT GO THIS STORE !!!!!!!!!!!! Terrible service !!!!!!