Given the perceived complexity by an amateur techie (me), I knew I couldn't tweak my home network…read moreany more than it already was. I had an abundance of hardware that was both unnecessary, and not working as it should. If you're paying for high-speed internet (100+ mbps) and are getting far less, you owe it to yourself to get it working correctly. I called Electronic Minions for help troubleshooting my home network. They responded to my email on Friday, came out for a preliminary assessment on Monday, and completed the entire job on Tuesday. Harris (the owner) is a networking guy. He knows how to go about troubleshooting home or business networks. While he, like most other tech services, have preference on brands of products, he's transparent and honest. He diagnosed my issues, suggested a fix, charged me his cost for the hardware, and a reasonable cost for installation. He's prompt, knowledgeable, and will offer you options at varying cost that you can consider before signing below. Is it cheap? No. Should it be? Absolutely not. Our house has doorbells, cameras, phones, media players, TVs, game consoles, thermostats, and computers. Literally dozens of devices that rely on a fast, consistent signal. I feel like he charged me a reasonable price, will follow up to ensure that it works as advertised, and was open and honest in troubleshooting and offering a solution. Well done Harris, you did a very good job.

My daughter noticed our OTA antenna worked its way out of the chimney and needed reattaching. Still…read moreworks. I contacted several companies on Yelp. The fee I was quoted for it by EM was $250 flat. I thought that steep, it's about what I paid to have it all installed including the cost of the antenna 6 years ago by the now retired Cliff at Atlanta Antenna. While the chimney is on the second floor, it's accessible by climbing from the first story over the garage. Anyway, sent photos from the ground and was basically told it would be easier to replace the antenna for the $250 plus the cost of the antenna. What? Anyway, found someone used by a home theater installer and he did in 20 minutes for $150, closer to what I expected to pay Pros Got back to me fast Cons Price EDIT: The person who came and did the job, whose name I got from Franco at Smart TV Installation of Atlanta, quoted me $150 over the phone after I sent him photos.

After buying our first home, my wife and I decided to purchase an alarm system with monitoring…read moreservice to help protect our investment and our children. We had never used a security system before and knew little about how the systems or the service worked. Lew dropped by for a free consultation, surveyed the property, recommended a course of action, and scheduled an installation for the following week. Lew dealt patiently with us for we misplaced the key to the house on the installation day, and he happily fit us into his schedule the next day. Installation was quick, clean and informative: he explained components and features, offered different options, and uninstalled and disposed of random components of earlier systems spread throughout the house. And most importantly, at nine o'clock one night, when I called him after clumsily and accidentally fouling up the master code and a clutch of other settings too due to my inexperience with the system, he picked right up and walked me through the process of sorting out the whole mess, and taught me how to avoid making that mistake again. His generous customer service took a huge weight off my shoulders, and we couldn't have been more pleased. One other thing: Like T-Mobile, Atlanta Home Alarm offers their services without contracts. Everything is month to month--and their rates seem much cheaper than bigger companies'.

How do you find a reliable, affordable home alarm provider when you are new to Atlanta and know…read morehardly anyone? I got lucky with my online search and called Atlanta Home Alarm Systems to check out the system installed in the home we just bought. The existing system was stickered by one of the 3-letter acronym outfits and I knew from trying to deal with them when my I moved my parents to an assisted living center I wanted nothing to do with them. Atlanta Home Alarm Systems came over within 24 hours, converted the system to their monitoring service and I couldn't be more pleased with their service, reliability and value. AND they offer pay as you go, monthly payments, no contract! I still can't believe it. Since then their very capable techs have replaced sensors when they went kafitz!, moved all the sensors when we had our windows replaced, relocated the cellular service connection to the attic when the under stairs wiring closet couldn't keep a connection... All good. I couldn't be more pleased.

My laptop with all my business information broke! I called John and he had it fixed and back to me…read moresame day with new antivirus software. The fee was not what I expected. I'm used to being taken advantage of in emergency situations. I recommend Interactive Business Technologies for great service at a decent price.

I needed a phone line moved from the first floor to the third. After the local phone company came…read moreout and spent three hours unsuccessfully pulling dial tone to the third floor, I called Interactive Business Technologies. John was friendly and knowledgeable. He arrived on time as promised and was able to diagnose the problem, run a new line and have dial tone for the workstation moving between floors in an hour. Fantastic service!

Security Services is everything we were looking for in a business partner and home security…read moreprovider. We had been with one of the big national companies and couldn't get service no matter what we tried, we called Security Services and they came over, explained their services to us, and also said he could fix the problem we were having that the big national company tried unsuccessfully three times to fix virtually, Security Services came to the house and took care of everything. We had them install a completely upgraded new system with outside video and the works, turns out all companies use the same monitoring services everyone else uses, so by switching to Security Services we got a better system and better service. John the owner came over to our house, explained everything in detail what his crew would be doing, and the guys that came to do the work explained every step of the process as well, we had 100% peace of mine through the entire process from beginning to end, something we never had with the big national company. I recommend this company and its processes 100%, you can make the call to Security Services and rest assured everything will be handled professionally, thoroughly and with respect to you and your property. We couldn't be happier with our decision to go with them.

Even without a contract to lock us in, my wife and I have been customers for 3 years! The service…read moreand response time is the fastest we have experienced. Whenever the alarm trips the monitoring center calls within 10-15 seconds. This makes me feel safe and protected, so thank you for a job well don.

Chris Collins did a remarkable job on my two television installations. He is quick and very…read moreefficient at handling unique situations and ensuring everything works properly. He is a very friendly technician and has a great sense of humor. I recommend RMS Installs 100% and, in particular, Chris Collins.

I had a solid, positive experience with RMS. They were quick to respond to the initial request…read more(far exceeding competitors response times). They conducted a thorough eval of the need, asking questions and ensuring they understood. Although the pricing was higher than competitors, their responsiveness, knowledge, and professionalism won the day. Their installation work was of high quality, they cleaned up after themselves, and they got after it until it was done. Definitely would use them again and recommend them for home networking / cabling needs.

Hi - We moved into a house with a dated Crestron audio system and wanted to have it updated. I…read morefound Interactive Automation on the Crestron website and Barry Newton quickly responded to our inquiry and provided great advice and direction. He and his colleague (Elias) installed an updated system this week and their "can do" attitude was fantastic. The system now works great - many thanks!!

My husband and I "inherited" Interactive Automation when we bought our house almost 2 years ago, as…read morethey installed the audio visual setup in our home for the original owners. Since moving in, we have completed multiple other A/V projects with Interactive Automation. We could not be happier. Barry Newton (the owner) and his colleague Joe Warnett are the definition of outstanding customer service. They are proactive, knowledgeable and most importantly, extremely responsive (even for the occasional after hours or weekend call). We have referred several friends to them and we would not think of using any other A/V company for any future projects. They are truly outstanding on every level.

I don't often hawk local service providers, but felt compelled to with SPS - these guys/gals are…read moresimply awesome. After a near-miss with some lightning, which completely knocked out my First Alert system, I found out how Ackerman makes all their money - the estimate was over $650 to replace the board and that didn't include any additional bits that might need replacing (had to replace two door sensors too). I ended up buying my own Ademco kit and hiring SPS for both the install and monitoring. This time I went with a wireless unit for phone (the lightning came in via the phone line - it actually hit the service pole). A call brought Bo Beaven from SPS out to look things over and give me an estimate - their hourly rate was HALF what Ackerman charges - and since I got my own equipment when John the installer came out it was a breeze, and half again the estimated time I got from Ackerman. The entire experience was fantastic. I also ended up using them for the monitoring - which came out about the same as what Ackerman was charging me, even with the added expense for the cell service on the wireless phone. Recently I was throwing a code and was able to get a human on the phone with the first call, and get a live technician with instructions to clear the code over the phone. To top it off they're coming by next week to take another look to make sure that there isn't an issue with the wireless - that's what I call CUSTOMER SERVICE!

Got the doorbell camera so I can check who's at the door on my phone before opening. Installers…read morewere on time, cleaned up afterwards, the cost matched the estimate quoted, so good experience overall.

SANDY SPRINGS ALERT:…read more Update/response to Heather - Normally I just let things be after leaving a review but Heather's response is the one that is misleading. Original post is below the line (Yelp doesn't give the opportunity to respond directly) I do notice a pattern between Heather and Scott that the customer is always wrong when there is an issue. (For example, Heather was aware I was moving from the West Coast - Seattle (they had an annual permit that the home owner was responsible for and my alarm company told me prior what the rules were. ) Heather mentions that I received an email proposal - but the email chain shows I was directly informed about the rules in Sandy Springs only AFTER I brought it up. I guess I can post it if needed to show the actual chain of communication she references vs. just sharing a part of it. Also, Scott, twice told me on the phone that it was not his responsibility to have informed me of the Sandy Springs regulations). He also threatened me twice about libel (I literally had to ask him if he even knew the legal definition...that stopped that conversation). And I'm curious what my contract length and wanting a lower rate has anything to do with this...if you're having to stretch to find things to complain about a customer that is very lame. Again, I don't see any level of responsibility from them regarding the situation. To be fair, Scott did say they would allow me to cancel the contract - which I will see if he will hold to that after I find a new company. So, why did I wait to post this review? Having found out last minute, I accepted the contract as I was under a deadline to get the system installed and did not want to go through the process of trying to find another company (though I now wish I had). So, I accepted what was provided knowing I would be in it for the contract term. But as of late, they decided to keep sending me email after email after email asking for a review. Well, if they are going to persistent in asking for a review, I thought I would give them the one they deserved (vs. the one they wanted). _________________________________________________________________________________ SANDY SPRINGS ALERT! - it was only just before installation did I learn that the Sandy Springs Police Dept will only respond to alarms if they have a visual confirmation that there is a problem. (I guess, they had issues with many false alarms). I accidentally stumbled upon information on the True Verification which was verified by American Alarm. If I had not brought it up, I would have never known. And they could sell me a camera - but one camera was $270+ and they don't have the capability to monitor the cameras at their call center - SERIOUSLY!!! (If you just need a camera system go with Blink....if you need an alarm with a system that will call the police - I suggest simplisafe. ) And don't get me started on the service you get when they call when the alarm does go off-- one time, I couldn't remember my pass code and just said sorry (as I was heading to the control box to turn it off). The response -ok and we hung up. Obviously, I've been stuck in the contract but I'm hoping no one else will be fooled by American Alarm into thinking they have an actual working security system that will provide assistance.

Great company,awesome customer service.Highly recommended if you are looking for a alarm company to…read moremonitor your home or business.