SANDY SPRINGS ALERT: Update/response to Heather - Normally I just let things be after leaving a review but Heather's response is the one that is misleading. Original post is below the line (Yelp doesn't give the opportunity to respond directly) I do notice a pattern between Heather and Scott that the customer is always wrong when there is an issue. (For example, Heather was aware I was moving from the West Coast - Seattle (they had an annual permit that the home owner was responsible for and my alarm company told me prior what the rules were. ) Heather mentions that I received an email proposal - but the email chain shows I was directly informed about the rules in Sandy Springs only AFTER I brought it up. I guess I can post it if needed to show the actual chain of communication she references vs. just sharing a part of it. Also, Scott, twice told me on the phone that it was not his responsibility to have informed me of the Sandy Springs regulations). He also threatened me twice about libel (I literally had to ask him if he even knew the legal definition...that stopped that conversation). And I'm curious what my contract length and wanting a lower rate has anything to do with this...if you're having to stretch to find things to complain about a customer that is very lame. Again, I don't see any level of responsibility from them regarding the situation. To be fair, Scott did say they would allow me to cancel the contract - which I will see if he will hold to that after I find a new company. So, why did I wait to post this review? Having found out last minute, I accepted the contract as I was under a deadline to get the system installed and did not want to go through the process of trying to find another company (though I now wish I had). So, I accepted what was provided knowing I would be in it for the contract term. But as of late, they decided to keep sending me email after email after email asking for a review. Well, if they are going to persistent in asking for a review, I thought I would give them the one they deserved (vs. the one they wanted). _________________________________________________________________________________ SANDY SPRINGS ALERT! - it was only just before installation did I learn that the Sandy Springs Police Dept will only respond to alarms if they have a visual confirmation that there is a problem. (I guess, they had issues with many false alarms). I accidentally stumbled upon information on the True Verification which was verified by American Alarm. If I had not brought it up, I would have never known. And they could sell me a camera - but one camera was $270+ and they don't have the capability to monitor the cameras at their call center - SERIOUSLY!!! (If you just need a camera system go with Blink....if you need an alarm with a system that will call the police - I suggest simplisafe. ) And don't get me started on the service you get when they call when the alarm does go off-- one time, I couldn't remember my pass code and just said sorry (as I was heading to the control box to turn it off). The response -ok and we hung up. Obviously, I've been stuck in the contract but I'm hoping no one else will be fooled by American Alarm into thinking they have an actual working security system that will provide assistance. read more

Great company,awesome customer service.Highly recommended if you are looking for a alarm company to monitor your home or business.

As a customer of 22 years, I think I have enough information to safely say that you could not ask for a better company to install and service your alarm system with the latest technology available. American Alarm's staff are very pleasant and professional and recognize you as a person not just a number. Their monitoring service has always been extremely quick to respond to any of our false alarms as well as any required service needs. Their pricing is another reason to sign on and stay on with American Alarm!!! I recommend them highly!!! Joe D read more

After having a horrible experience with ADT, we switched to American Alarm Company a few years ago. What a joy to work with a local company that is attentive to our needs! They do a great job with service and monitoring. I highly recommend them! read more

I've been using American Alarm for a few years, at both of my Personal Care Homes and I am always pleased with the service and professionalism. Great Service, Duality and Value! read more

The staff at American Alarm Corp. is always prompt and professional in answering any questions or addressing concerns that I have. Their monitoring rates are very reasonable. I would recommend American Alarm Corp to anyone seeking these services. read more

Call American Alarm service if you are tired of no customer service with other companies. Our neighbor recommended American and with24 hours of speaking with Heather we had our new system installed and working. if you call their number, a local person answers your call and your questions. installation was great! A Five Star company! read more

I have done business with this company for over 20 years, they are very efficient and kind.

These folks were awesome! I called them about a problem I was having with an old alarm system and they were able to get it resolved right away. read more

Hello, Heather. Everything was exactly as you said it would be, from start to finish. I appreciate your working with me to decide what was best at this time and what I can add later. It's nice to work with someone who listens to the customer! The install was perfect. Buck was professional and efficient and easy to work with. As with you, I enjoyed meeting him. American Alarm has protected my company for 15 years and now I feel as good about my home as my business. Feel free to use me as a reference if you desire. Thank you again for everything. Barbara S. read more

Great service and great company to work with. They customized our install to fit our business needs and our installer went above and beyond to make everything right. Service is very affordable. Would definitely recommend! read more

I have used American Alarm for several years now and have been very happy with the level of service they provide. I'm also very happy with the system they installed and keep updated as needed. The system I have is very easy to control remotely, and to date has not false alarmed since I have had it. The monitoring price has been reasonable as well. I would recommend you get a quote from them if you are in need of a home alarm service that is monitored. read more

American Alarm is the very best in the business. They are incredibly accommodating, oftentimes coming on short notice, keep excellent records, and always deliver on their promises. We have needed their services for many reasons, and they always follow through with efficiency, professionalism, and great quality work. read more

We had American Alarm as the alarm for our small business for nearly 3 years. While the initial setup was easy, affordable, and the technician was friendly and nice, throughout our contract we have had several false alarms, as well as a period where the alarm failed to go off - despite a door to the facility not being closed properly. For each false alarm, I would ask dispatch to remotely turn off the siren, as we work with animals and the siren can be disturbing to them. I was always told this was not possible, causing me to run up to our facility, sometimes at all hours of the night. After the most recent incident, we switched alarm companies to one that allows us remote access to our system through an app on my phone. We requested that Am Alarm release us from the remainder of our contract (only 3 months) for failure to meet our needs. They have refused to do so, and are now asserting - for the first time - that they too can remote access the system. The customer service throughout this cancellation process has been rude and unaccommodating, especially considering I had been a long term customer and had tolerated the poor/inaccurate communication for a few years now (assuming their assertion it true and remote access is, in fact, possible). I am very happy to have made the decision to switch companies. read more

Excellent service. Fair price. My alarm saved me when 3 men kicked in my front door in the middle of the night. I highly recommend them. They're also great with follow care! My husband tipped his kayak and drowned our key fob. They came out quickly to replace and program a new one for us! read more

American Alarm is a pleasure to deal with. They were efficient in getting me set up as a new client. They honored their appt times, the tech was very friendly, and everything was done right the first time. Their office staff is smart, thorough and very responsive. They provide superior service by today's standards! I plan to stay with them for a long time. read more