I love the front staff of the animal hospital. They're always friendly. All the vet techs have been wonderful too. I loved our original vet up until the pandemic when we had a situation that felt very abrasive and rude, and I think about it often. After that we switched and will use two other vets from here and I've been super happy again. It is always an expensive visit, but I know my dog is cared for when there. read more

Unfortunately this experience will stay with me the rest of my life. Yes my cat was 17 years old. Yes I understand he wasn't a patient at this vet. This was on a Saturday. His vet was closed. I also have a very delicate/difficult situation where I'm unable to travel. Time wasnt on his side. Time is precious and every second counts during an emergency situation. The Capeway was open and and I'll never understand getting turned down when I first called in a panic with an emergency situation. An emergency is urgent. Even if they went fully equipped for the whole situation why couldn't have they said yes bring him in right away? Maybe he would have had a shot to live. Maybe he could have been stabilized as i was getting in contact with someone who could have then drove him to the emergency hospital. Now here I was wasting time calling other places. In a panic my mom called my aunt and asked for help after I did. She called this place as she googled who was open. So after about 15 minutes wasted they said yes bring him in when my aunt called. Why couldn't it have been yes right away? Are all vets like this? Is this the system? Why can't vets take emergency situations? Especially in my situation where i told them i was unable to get to the emergency hospital. How can someone in this field turn down the opportunity to save a life? Just a lot of unfortunate situations in this world. I wasn't expecting to bring him in for free. Ready to pay, you beg and this is how the world works? At the end of the day at least I know what illness he had and why he died. I'm honestly am having a hard time putting everything into words and how I feel. I'm sure as people read this it may get misunderstood and that's okay. In my world this is unacceptable and pets and their owners deserve better, at least in my world. Sammy did have an appointment with his vet on Tuesday, but unfortunately he passed on Saturday here. The bottom line is my cat is breathing out of his mouth can you please take him in? Answer was no. Wasted time then said yes. Unacceptable! I really really wished the answer was yes right away, then whatever happened then at least I would of had more of a peace of mind. I would have felt that they tried. That's all I wanted. read more

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Fast service the girls at CAPEWAY r very friendly they answered all my questions will recommend to anyone to go there

no consideration and no respect for customers! drove 2 hours and checked in with the girl in the front desk at 9 waited for 3 hours in the car people that live in boston got there 1 hour before they close at 11 am and got seen and i was told i couldnt be seen! Low level vet!!! read more

We returned to this vet after the good experiences we had with our previous cat, Edwin five years ago. My cat was sick and not acting right. We called and told them EXACTLY what was happening with him and they told us to come in later that day. We brought him in and they did $1800 worth of tests. We were told they couldn't be sure what was "in his stomach" and we should return the next day for repeat imaging. We went back the next day and $500 and the repeat images later, they repeated that he had unknown material in his stomach and needed to be transferred to an emergency vet. We then took him to buzzards bay. Then we saw the reality of the situation. After 1500 of tests and medicine at the emergency vet there was NOTHING wrong with his stomach it was pancreatitis. Medicine and he would be fine. I thought my cat was going to DIE based on the feedback from Capeway and they took advantage of my vulnerable emotional state to basically rob me. We don't have a lot of money. As a teacher I used literally everything I had convinced my cat was deathly ill because of the "make a buck" mentality of this office. I feel robbed and taken advantage of. All set with this place, even though most of the staff seemed friendly clearly had no idea what they were doing. FORGOT TO MENTION: they never sent the imagining that I paid for to the emergency vet and never returned the calls of the vet so I had to pay for new X-rays. What a joke. Update: When they commented below I did reach out. They called after I emailed and tried to gaslight me into thinking I didn't understand the reports, insulted my intelligence, and Cindy was extremely rude to me. I sent evidence of his diagnosis from the other vet which they say they never saw that diagnosis written down in any reports and have not heard back since. Don't take the "we're sorry reach out and we can fix it" comments on all the negative reviews as really resolving anything read more

I have never been so disappointed in a service that is in business for caring for a living being. My boyfriends cat that was his daughter's got hurt some how. BAD. They said not an animal attack, probably a fence. Mind you the skin is separated from her body and it's about 2 inches opening of flapping skin. They never cleaned the wound and came back in with an est 2600. 00 to 3000.00. I cried we don't have that. Sent us home with her . Bill was 400. 00 for med and shots she was behind on. I don't think honest caring service's provided there. Sorry If you like it there. I did not read more

Beware this practice is no longer locally owned and operated. According to their website they were bought in 2023 by VCA Animal Hospitals, aka Mars Inc (yes the candy company) I discovered this after a very upsetting and expensive experience with them. Short story: diagnosis of gastritis (I.e., diarrhea from something my dog ate) cost $1000 Long story: I brought my dog in with symptoms of gastritis after she ate a fatty piece of lamb. She had already been to urgent care, had started to improve, but then worsened. I suspected we hadn't successfully administered antibiotics so wanted another round in a different form. I asked for antibiotics, fluids, and maybe blood tests to confirm nothing else was going on. I expected an experienced assessment of her condition. Instead I was told they could feel a "mass" in her stomach that might be "cancerous" or an obstruction. I said she was feeling fine, not in pain, just had the lingering diarrhea and suggested maybe her stomach/bowels were just inflamed from over a week of diarrhea? When the tech came in with $800 estimate I pushed back and asked to speak with doctor again to understand. Couldn't they start with blood tests? No, the doctor said, it was an emergency and she needed X-rays and scans. She "felt a mass and it could be cancer". I said I felt like I had no choice (I assumed I could trust this person). Nothing came back on the X-ray scans. There was nothing there. Final bill was $1000. Later blood tests results revealed she was in excellent health. It's just gastritis. She is recovered now three days later on the antibiotic. I believe I was intentionally misled and now knowing this vet is owned by a conglomerate, I believe their staff is incentivized to sell services. Otherwise it doesn't make sense. Queue the defensive and insulting response from VCA Animal Hospital, aka Mars candy company, as I see they do on every negative review. They will undoubtedly mention that I "bombarded them with abusive texts". This is untrue. I responded to the phone number listed in THEIR AUTOMATED TEXT asking for feedback on Bellas visit with my accusation that they had scammed me. I expressed anger that they were recruiting our local young people into this deceptive practice (meaning the young tech vet who witnessed this) and stated they should be ashamed of themselves. I'll edit with the actual texts if it becomes a question. read more

Everything was great - very friendly reception area, friendly and knowledgeable veterinary techs and Dr Michael Rocha was very knowledgeable and a good listener. The expediency of checking out is always very pleasant! read more

The rude office manager who has no communication skills, zero compassion for pet families faced with end life decisions. You are charged for nail trimming that never took place. In my opinion wendy should be fired and perhaps evaluated. At our last visit Dr. J. wanted to run thousands in tests and when we mentioned how unaffordable it was, the assistant threatened to call animal control and suggested we abandon our pet at a shelter if we were not going to spend the money. Corporate was notified and failed to respond. Our new vet has taken a lot of new patients from there for similar reasons. Use caution before taking your pet there. Do your research. read more

Outstanding service and great people that really care about the animals and their owners!

Love this place and ALL the staff!! They treat my Yoda like family Best Vet hands down read more

This is truly a special spot for you dog or cat. We have been going here for 19 years and can say nothing bad has ever happened here that we can say. Super service and awesome care. read more

VCA Capeway Animal Hospital - Molly awaits her annual physical outside. - Veterinarians Near Me - Fairhaven, Massachusetts

Great experience every time I visit this vet. Glad they're affiliated with VCA now. Have had really good experiences with them also in Weymouth. read more

I won't get into to many details because there's to many to list at EVERY visit but I will say today the dog didn't come in bleeding or with a broken nail so she shouldn't be leaving that way after "routine" blood work. (another thing we didn't even come in for) I'm sorry but I just can't recommend a place that tries to tell me first (lie) that it happened before the visit or better yet that it was her fault because they "couldn't" restrain her when poking her with needles. She's been poked by these people for 12+ years... They literally lied to my face. 3 different times the story changed and I have audio to prove it (you have a camera in your rooms without my consent so right back at you) AND they also tried to charge us for the wipes and the medicine ointment that will go on her paw for the broken nail that wasn't their fault but was somehow her fault while she was getting blood work. That charge didn't happen and if they had pressed it my next call would have been FPD. Listen I have been bringing this dog into this place fore 4 years personally as a favor to her dog mom & because it was the dog moms favorite (she's not my pup just my best buddy) but since her dog mom passed this past year this place the last few visits is utterly useless, ridiculously expensive and I do not want others getting ripped off. I was going to leave it alone and try to relax until when I tried getting her out of the car at home she was petrified from the experience like NEVER before. I am with this dog hours a day and have brought her enough times here to know a difference. She is traumatized. 30 mins waiting for a "dr.", 10 min "checkup" that didn't address anything I asked about but definitely was told about the upsells such as teeth cleaning & rabies vax she doesn't need for 3 months but they can do now and then they say we'll do some blood work and urinalysis "shouldn't take long" - 30 mins later... she walks back in they tell me they had a hard time pulling blood so they tried her back and front legs but worked in front leg. They leave and I notice blood everywhere (i have pics) it's coming out of her paw so I'm thinking they tried drawing blood between her paws and that what they meant by "other back leg" no it was a bold face lie to cover up the nail that is literally missing and bleeding. Why was the leg that took the needle bandaged but not the the spot that you supposedly tried? Why because there was no other draw point. They did not restrain her, she ripped a nail out and they tried covering it up with a bogus "we had a hard drawing" and pin the blood on that. They tried rushing us out after the lie which NEVER happens because it's always another 15 mins to leave but I wasn't leaving until the vet cleaned it who did so with the whole "my shift is over buddy" attitude. I feel like I'm writing a book but folks please, please for the love of your animal do NOT bring your animal here at least not unless its the guy doctor. Not trying to sound sexist but he was her vet for 12 years and the last year it's now another (they do this when you dog gets old. hand off. proven) and she just doesn't cut it. To tell the truth he's not much better as he's always pushing pills like a human dr but at least he knows the dog. This girl 4th time still doesn't know the dogs name (it's on the paper!!!!). It's like seeing a med student when you have a arrow stuck in your chest and he checks your teeth for a needed cleaning. $260 for blood work, the Urinalysis never happened (they wanted me to bring a cup of pee back, wtf?) and a buttload of trauma and a missing nail. $260 that would have been $310 if I hadn't put my foot down on the ripped nail ointment. I'm not letting this go. To many vets, are ripping people off everywhere and if I can save 1 human or pet from this type of treatment I will make it my mission in life. Folks I'm not here to rant like a Karen, I'm here to tell you that this is NOT what you should be paying for. Wake up don't let them run all over you. Sue me. I have evidence... read more

I am so grateful for Dr.Oakum, both of my pets have gotten spayed/neutered by here with zero complications. She is always so gentle and calm with my pups and I always feel they are getting great care with her. Thank you Dr.Oakum read more

VCA Capeway Animal Hospital - My pup post surgery - Veterinarians Near Me - Fairhaven, Massachusetts

I had our Shitzu, Miss Layla, groomed this past week at Capeway and what a great job they did. We Love this place. They treat their customers so good. Most importantly, they treat Miss Layla like a Queen. Our dog wasn't stressed at all when we drop her off or pick her up from Capeway Grooming. That's a big plus for us. The prices are fair and they do a Fantastic job!! Thank you. Walter and Debra Norcross. read more

vca Capeway is horrible compamy to deal with since they were taken over by vac. my pet had surgery it didn't heal right split open, when I noticed it after closing hours when I called the message said they close leave a message they didn't advise you what to do in an emergency. It was just horrible. Luckily, I have a friend in the business. I called her immediately. She advised me where to take my animal. I took him. They had to redo the surgery all over again, costing me more money and then when I called them up when they they opened after the weekend. I let them know how upset I was that they didn't advise their patients what to do in a case of emergency and he had to take him to an ER and had to have another surgery because this one didn't heal right. When I asked to speak to the manager, she talked to me rudely sent me my files and deleted my account from them so when I called to get something from them, they had no record of me leaving me without a vet. I've never dealt with such heartless people as this company so I will be looking for a new vet so now I don't even have a vet if should happen this is disgusting and appalling to treat a customer like this. I would never recommend VCA Capeway in Fairhaven to anybody if this is how they're going to treat people with animals. and this all transpired when I called to get records and they said they had no record of me ever being there. I asked to speak to the veterinarian that took care of my animal and he said I was a customer there look for a new vet and never recommend VCA Capeway to anyone They are disgusting to treat somebody like this. read more

We love Dr. Oakam! She is so kind, gentle and knowledgeable. The place is super clean and they go out of their way to make cats comfortable. They even have a separate area in the hospital for the cats to lessen the stress. We have had the unfortunate experience of having to put our sweet 16 year old cat to sleep and the staff and Dr. Oakam couldn't have been more sensitive and kind. I will never go anywhere else as long as I live in the area. read more

I brought my sick dog a few days ago. There were 4 staff members behind the counter and not one of them looked at my dog. No kind words or smiles. While vet and clinician were pleasant, the wait in the small examination room was too long. We were in there for over an hour, waiting for majority of time to check out. Customer experience needs improvement! read more

This is been our go to veterinarian for the last three / four years and we've been satisfied the staff is always been professional and helpful HOWEVER that being said the reason for my rating of the one is recently there has been a lot of changes and now I find they are constantly trying to up sell or requiring Extra and continual physicals and treatment before normal services can be given. If you go here expect to budget monthly , with the occasional $$$$$$ Our dog goes there monthly and has shots for her skin and her nails cut. We normally have a full physical every six months the last three times Ok not unreasonable, but I've been told we need to make an appointment for a physical to have her nails cut. She just had a physical in September in August I was sent home without her shot that prevents her from itching , I was told to make an appointment for that physical before she could get her shot. by that time she had damaged her skin from chewing and they offered me treatments that included steroids antibiotics , shampoo and a few other items for approximately four to $500 ticket currently I spend over $100 a month just on her normal care read more

I brought my dog here because I believed something was wrong with him. He had been throwing up pretty commonly for the past couple of days. Upon arrival the doctor did a checkup on him and said he found a mass on his abdomen and believed it was cancer. Doctor Jay should be ashamed of themselves telling a client their dog has cancer without even running any tests. This prompted me to bring him to ocean city emergency vet in rhodeisland for the best care possible. I'm leaving today to say there was no mass found in my dog and he just has ibs which is common in a lot of dogs. X rays were clean and only thing found was a a small heart murmur. Doctor Jay I hope you see this message because you really scared me yesterday diagnosing my dog with cancer without even doing tests. Shame on you extremely disappointed. Very non-professional read more

The care is exceptional! I can trust that all medical advice is in the best interest of my loved one. I can not recommend Capeway more. read more

Dr Sherman was wonderful and exactly what you hope for in a vet. The front desk staff and technicians were always friendly and helpful. I was touched that after my pet passed away, they made a donation to my local animal shelter in her memory. I highly recommend this clinic. read more

Would not see a seriously ill cat that was their patient. Wait 2 weeks? And you have the audacity to say you are an emergency vet.

My 14 yr old lab mix passed in June and this team was great! My regular vet was out of town and unfortunately,my girl was really sick. I called all over the city to find a vet who would see her and when my dad and I brought her everyone was great. We were in the midst of the pandemic and luckily,the team was very compassionate. They gave us time to say goodbye and were wonderful at getting her in and were very compassionate. From the receptionist I spoke to that morning,to the vet,to the woman who was on the phone as I gave my credit information and even when I went to get her ashes they were all wonderful in what was an extremely stressful situation. read more

I have a guinea pig and for me was really hard to find a good specialist for that kind of animal. I found this hospital and I think they are doing an amazing job and they are really friendly and nice vets. They explains everything and at the end you dont have any questions because they already have answered :) read more

Took my dog for a sick visit when her regular veterinarian wouldn't. Needless to say, they are now my permanent veterinarian for all of my fur babies. Knowledgeable l, friendly and caring professional staff. read more

My family has been bringing their pets to Capeway Veterinary Hospital since the eighties. Dr. Gaudet saved my first cat's life from a parasite when another vet at a different practice couldn't properly diagnose him. That vet proposed exploratory surgery "since the cat was going to die anyway". Once we found Dr. Gaudet, we never went back. He is very knowledgeable, and he really cares about his patients. Capeway's practice has expanded over the years, and Dr. Gaudet has added new partners. My family has been happy with all of them, but they especially like Dr. Jayaram. She always puts her patient's quality of life first. read more

We've been bringing our dogs to Capeway for the past 5 years, and we have never once had a bad experience or felt like our dogs weren't taken care of. When we adopted our springer she had a horrible skin allergy along with other medial issues and Capeway took great care of her, she is now healthy and thriving. Whenever we bring the dogs in for a sick visit, there is always a follow up call asking how they are doing. The techs and doctors are so friendly and knowledgeable, we definitely feel like our dogs are in good hands with Capeway. We also use the grooming service, Josh is wonderful and always listens to us. Would recommend Capeway to everyone, you could not bring your animals to a better place! read more

I've used Capeway for the past 7 years for 2 different dogs. We see Dr. Gaudet who is wonderful - listens well, reassuring, very responsive. The techs have all been great as well. I am always able to get an appointment when I need it. I like that the Dr. himself calls with test results, etc. and answers all questions patiently. They also call to follow up if your pet has been sick. Highly recommend Capeway! read more

I was once a loyal CVH advocate. They've treated 2 of my pets for a total of 7 non-consecutive years. I really like Dr. Sherman and appreciated that he had my dog and cat's best interest at heart. Recently my family decided to add a 2nd dog to our family, a rescue from TN. After going through the application process with a wonderful rescue group, we were approved and ready to bring her home from her foster family. But something seemed amiss with our new girl. It was determined by the Veterinarian of the rescue group that she had Lupus. We were encouraged by that practice in Randolph (amazing Dr's there, but too far from us to travel regularly with her) that we talk to our local Vet and get a plan of action in place before bringing our new girl home. Ok, this is progress we thought. We were already committed to bringing this girl home and doing whatever we could to make life better for her. I called CVH and asked to speak with Dr. Sherman. I was told by the receptionist, he was not in that day, but she'd talk to Dr. Jayaram about canine lupus and what I should expect as far as treatment and care. Well the answer I got back nearly knocked me off my chair - "Save yourself the heartache and don't walk, run away from this dog" was exactly the words relayed to me from Dr. Jayaram. I was astonished. These people are supposed to be advocates for animals and this doctor told me to save myself the heartache?!?! I flat out told the receptionist that I was insulted and I'd be calling back to have our 2 current pet patients of CVH's records moved over to a different local animal hospital. I was so disheartened by their practice and by their philosophy towards my situation. My records with them will show that I've had a cat there treated for epilepsy and 8 years after her first seizure, she's still with us and doing fine. Why on earth would I run from a dog with lupus? I'm not some derelict customer of theirs either, I have paid every bill in full at the time of billing and have even paid the bills of another one of their customers who couldn't afford medecine for their dog when I happened to be brining my dog in for her shots and noticed that this family didn't have the money to take care of their pet. Perhaps Dr. Jayaram was having a bad day or perhaps she truly thought she was giving me sound advice, but I would rather bring my pets to a puppy mill back-alley Vet than go there again. For the record, our girl is being treated at another local Vet and is thriving and I'm so glad that I did not heed the warnings of Dr. Jayaram because this girl has brought us so much joy and love and we look forward to many more happy years with her. read more

Knowledgeable staff who are so helpful. Vets are very instructive and do not hesitate to give through explanations. I have used Capeway for all my pets over the last 35+ years and cannot imagine going anywhere else. The art in the waiting area is a joy too! read more

Amazing Staff and service. They really care, so if your looking for the very best in health care for your animals. THIS IS THE PLACE

Easily one of the best veterinary practices in the Southcoast region. Dr. Sherman and his team regularly go above and beyond for our family's pets, providing unparalleled care for them in every stage of life. Capeway's boarding program is flexible and affordable, the facilities are clean and orderly, and the doctors/techs are each well informed of best medical practices. We've been coming here for three generations and wouldn't go anywhere else. read more

Thank you to Dr Ashley for having the good sense to refer out pets to Eye Care for Animals in Warwick, RI. For our pets eye problems. Dr Binder was fantastic and we felt in really good hands and we are very grateful to Capeway Animal Hospital for not trying to treat a problem that was beyond your scope of care. For more details, you may see my negative review for Chase Animal Hospital in Dartmouth. Hopefully they start referring their patients eye problems to Dr Binder at Eye Care for Animals. read more

Great vet. Awesome girls at the desk! Friendly and very adept. Dr. Whitehouse was AWESOME!! Just a wonderful vet who genuinely cared for my cats and their well being. Dr. Ashley was terrific as well. Knowledgeable and friendly! She and Dr. Whitehouse made a great team while caring for my cats! I moved out of state otherwise this review wouldn't be in past tense! LOVE THEM!! read more

We are longtime (20+ year) clients at Capeway. We have 4 dogs and a cat that receive care here, and have had many others over the years as well. I can't say enough good things about the entire staff. They have a state of the art facility, and they are compassionate, caring, and expert in their field, from the receptionists, to the techs, to the vets. Today Dr. Gaudet proved once again that our faith is justified. Over the holiday weekend our cat was injured. He didn't receive appropriate diagnostic interventions or care at an emergency animal hospital-and we were there over 5 hours. We cared for him at home as best we could until he could be seen at Capeway this morning. Dr. Gaudet had him diagnosed, under anesthesia, and his dislocated jaw repositioned in less than 40 minutes. We are fortunate to have such great veterinary care in our area! read more

Started going to Capeway about 1 year ago. My schedule is hectic, and they are always accommodating. But today, I was more than impressed by them. Not by the doctors, they are all superb, although Dr. Sherman is our doctor (and he has a great sense of humor too!) but there was a mix up with appointment times. A computer glitch in my opinion (I've had many appts as my kitty is sick and have NEVER had this happen before). As soon as I asked them if the Dr. was running late, their office manager Ms. Dumais, (LOVE HER!) immediately looked into it and came over to me and told me it was their error (a secretary remembered scheduling me for 5 p.m and not 6:40 p.m.) and not only did they fit me in immediately, they made sure that they compensated me for the mix up and my time! Amazing doctors, the BEST PEOPLE! That is what you get when you come to Capeway! Your pets will thank you! read more

I am new to the area, and my dog got very sick. I was extremely worried about him, but just as nervous to bring him to a new vet. Everyone there is so kind, compassionate, and helpful--even in the face of some extremely urgent and gruesome cases that came in while I was there. With both their exceptional knowledge and supportive words for me, my dog is well on his way to recovery. Thank you to Dr. Ashley and the rest of the staff at Capeway! read more

Whiles the nurses and most of the staff is very kind the vet is not. My neice and her friends brought in there cat who was having serious blatter problems. They had 500$ in hand and said that is what they had at the moment and would gladly be put on a payment plan if the vet would only help there cat. The response they got from the vet was appalling. Basically telling them there cat was going to die because of them not having all the money upfront. They clam to care about your animal but only if you have the money and credit cards to pay for it. I would not recommend going to this vet. read more