We took a bus tour in Milan two days ago. I changed seats twice to find one where the audio track…read moreworked. I finally got a clear one. Probably 70% of the tour was devoted to scratchy music. When we did get audio guidance, it was out of sync with the tour, so we had difficulty figuring out where we were and what we were seeing. Unfortunately, there was no person handling the tour who could explain what we were seeing as we approached, and answer questions. As I expressed to my partner, I'd have gotten more joy had I simply lit a 50 euro note on fire and watched it burn.

What a complete waste of money. Today I took a ride with them on one bus that had their logo across…read morethe window making it impossible to see the city. Their audio track was not set correctly to the point it would say things like "on the left at #41" and I would look and we were at #49 and going up. So you're telling me about something we already passed. I missed it. Thanks. Switched to another bus to see a different part of the city and get a better seat to discover 1) same problem with the audio we were 2-4 min past things when the audio told us about them. 2) the bus went off the route and the guide wasn't sure why so we missed some sights. Then 3) the air conditioning didn't work. It was 34C (93F) and we were in traffic so it was a sweat box. When I complained I was told "well this bus has a problem with its system" stop talking. Do not put us on a bus in this heat that you know doesn't have working AC. Still I was told "it's not our fault it's the bus" I'm sorry whose bus is it? Oh yes yours. Am I blaming you the tour guide? No. Am I saying your company should know better and do better? Yes. Do not use this company. Absolutely a waste of money. I got out and paid for a taxi to somewhere else in the city to see sights.

Impersonal budget hotel with inflated third party prices asking you to conserve and be quiet at…read moreevery corner. Room was clean, mattresses were cheap, overly firm, but fine. Heating and air conditioning cannot be adjusted at all except to turn on or off. The room is set to a balmy 24 C/ 76 F so we were quite hot and slept without the comforters most of the evening. Breakfast is not included and we didn't pay for it, opting for a nearby bakery instead as the value didn't seem worth the offering for a family.

We went to Milano for a few days to catch an Inter's game and a friend suggested this hotel, near…read morethe Central Station. Some other friends and also we read in online reviews, were less convinced about this people due to the safety of the area around the station and the fact that this is part of huge hotel chain and the rooms are small. As far as I am concerned all these worries people had seemed out of placed and unnecessary. There was no safety issue whatsoever in the streets; right outside the station there are often groups of young immigrants spending time together, but we weren't bothered at all. We walked with no problem around the hotel, to the metro and toward the center also in the evening, so relax, it's fine; just use the same common sense you use all the times. The hotel: well, it is a bit small, but it's an Italian hotel, not an American hotel, so lobby is small but service was courteous and with no hiccups; room is not huge but it's all we needed and clean. Plus, let's face, if you are in Milan, how much time are you going to spend in the room?? Our experience was just very good and the location is perfect, a short walk to station and metro. Also, if you don't want/need to go far, from the hotel to the Station there are several good restaurants to stop by. Some told me they are expensive because of the location, but although I am Italian, I live in Florida, so to me those prices were extremely good. We will be back to this location, hopefully this year!

We used Moving Class Limousine twice during our two week stay in Italy. We arranged a pickup from…read morethe Milan Airport (MXP), with a drop-off at the Sheraton Lake Como Hotel. The total cost was 130 Euros. We also used them to pick us up at the Sheraton, and then drop us off at Milano Central Train Station, to catch a train to Venice. This trip was also 130 Euros. They took our credit card without issue, for both trips. Dispatch was done through email, and was prompt and professional. In both instances they arrived on-time, and provided a private large, clean SUV. The drivers spoke sufficient English, and were professional and polite. Bottles of water were provided for both of us. Our trips took less than an hour, and there were no issues or drama. We'd be happy to use them again on our next trip, or recommend them for anyone needing this type of service.

"Sophisticated" is the very least I can say about the team at Sophisticated Italy…read more(http://www.sophisticateditaly.com), whereas professional, organized, and incredibly helpful speak more to their skills in putting together a custom itinerary for our grand tour of Rome, Florence, Venice, and points in-between. David and his staff were involved from the onset of our planning, were interested and available along every step of the way, be it with airports, railways, water taxis, with limousines and knowledgeable drivers. We had wanted a "full-up" first-class trip of the northern Italian cities, and decided to spend a week in each. David arranged the perfect tours, guides, and day trips for our historical, cultural and entertainment interests, as well as great recommendations for dining. Each of the personal guides David provided were knowledgeable, educated and conversant, each went far beyond the basics to focus on our personal interests and experiences. They were professional, and yet diverse in their perspectives and interests, so that our experiences with art, architecture, history, and the subtleties of each region were fully presented. Our focus will soon turn to the southern cities of this marvelous country, and I would not think of travelling without the insight and experience offered by Sophisticated Italy. I heartily recommend that you contact David, to have him help make your travel dreams come true. Mark Registered Architect & Professional Planner

This hotel was clean and set up well. The breakfast was decent and the lobby has stuff you can…read morepurchase. The only downside was there was only one plug in the main area and one plug in the bathroom for a two person room.

Easy check in, and they have a cheap €7-€8 opt in for breakfast (though we didn't try it). The…read morerooms are very clean though the beds are so stiff it feels like you're sleeping on the floor and they come with one very flat pillow. Most of the staff speaks english, and the windows have a nice view. There aren't many Italian restaurants nearby by, but there are about 5 sushi/asian based places which I was confused about, and there is this Chinese place right across the street that was cheap and good for lunch! Super close the the metro too.

6/29 stay: Go here. Not Hotel Glam! After being treated horribly at GL(SH)AM Hotel who first denied…read moreAC wasn't working only to be told after we wanted to leave for another hotel and get a refund we were SOL because it just wasn't functioning optimally. After traveling all night from Paris, to be told that's just the way it goes was infuriating...and that was AFTER no sheets were provided for roll away bed, non working refrigerator and a remote control that didn't have the battery cover. Turn the page across the Plaza: empathetic last minute booking/check-in; beautiful room and attendant staff. Great AC and friendly HOSPITALITY). Go here. Grazie mille! Not there: https://glamhotelmilano.it/New/ Glam Hotel Milano | Hotel 4 Stelle alla Stazione Centrale di Milano

Thoroughly enjoyed my stay at the INNSiDE hotel in Milan. Great food options, staff treated us like…read moreroyalty, and the loft we stayed in was beautiful and spacious. This is a must stay if you're ever in Milan!

We had a good experience here and found the staff very helpful and accommodating. They were able to…read morestore our luggage for the day as we arrived early and our room was not ready yet. They were also able to store our luggage for a few days as we left to visit another city and returned later in the week. The hotel is located close to Via Montenapoleone and the main shopping areas in Milan. It is only one stop away from Duomo as well. They can reserve fixed price taxis to both Linate and Malpensa (120 euros for Malpensa, while reserving an Uber in advance would have been about 145) airports. Our initial room had a very small and cramped bathroom. The second room had a much larger bathroom though, the shower did not drain well so it sometimes smelled a bit musty. Beware of mosquitoes if you leave the door to the outside/window open as there was no screen.

Just booked 3 nights again at this wonderful hotel. We stayed here about 3 years ago and didn't…read moreeven check other hotels in Milan this time as this one is in a perfect location to everything there is to see and do in Milan. Clean rooms and friendly staff. A definite 4 star hotel.

The location is ideal for navigating Milan. It's just steps away from the main train station and…read morethe local subway. The hotel is very clean and modern. The rooms are small like most hotels in Europe. The bed was very comfortable. There are a lot of hotel options in the area, but the standout here is the staff. Particularly Carmen was extremely helpful and kind. Her assistance, recommendations, directions, and professionalism really made my stay excellent. She provided 5 star customer service and should be acknowledged and commended. Thank you!