Went there for my dogs first exam. They had a promotion going on 25.00. They are not warm at all…read more Almost cold. The Vet didn't even place his hand by my dogs nose to allow her to sniff him. He just immediately grabbed the back of her neck. I always place my hand down near a dogs nose to let it sniff first. To make them feel comfortable. Then the vet said she had allergies and would give her a shot. But let me show you the receipt, just for looking in my dogs ears they added 18.50. They added a waste fee of 6.00. And of course the expensive medication they stated she needed for allergies. I will not go back again. I did not feel the place was welcoming at all and it's just a place that pulls you in to make money. If you are looking for a cheap first appointment pest-smart or petco are much better in my opinion.

Dr Cooper has been treating my dogs for 20 years always spot on with their medical issues and the…read morestaff is GREAT!

They took great care of my kitty! Re: Male neuter…read more Communication was great. Customer service was great! I got there at 8 am and there was a long line.

Where should I start? I will start from reading other peoples reviews. Each review was telling my…read morestory from the moment I drove my car into the parking lot and the staff came out to assist me with removing my dog from my vehicle. They took one look at him and knew he was bad off. They immediately took my baby and rushed him to the back and begin working on him. They allowed me to stand there and observe everything they did to my King. I am a medical person and I am familiar with the processes of triage patients with emergencies. The physician performed a sonogram and began to tell me my options of care. I had to make the most difficult decision in my life. I decided not to be selfish and to have my King put to rest. This facility not only comfort me, but my family as well. They gave us a room and told us to take our time, they offered refreshments and continually checked on us. They just went out of their way with compassion and concern. I have never experienced this type of Customer Service in my entire life. It made me and my family feel heard and understood about our wishes. Once my family completed our goodbyes and they put our King to rest, they comfort my family, some even shared tears with us. They gave us things to remember our baby boy King that I will cherish forever.This hospital will always hold a special place in my heart. This is a place that I would love to work at and be proud to say that I worked there because each and every person who works in that building are Gods angels, and truly care about the animals that they treat. I will always be grateful. I know this was God's plan because it all went perfectly. Yes, I left without a dog, but I now have a new family that I would cherish with my other pets. Thank you again to each and every one of the staff who comfort my family, who gave my comforting hugs and who helped my King. I pray that this establishment continue to employee such phenomenal people who I believe are Angels. I would recommend this pet hospital anyone will listen. I am forever grateful.

Highly recommend this place. Can't say enough good about them! I was concerned about my dog's…read morestitches but they took a look in the lobby at no charge. That has happened 2 times now that they have addressed my concerns at no charge.

We brought our cat for a lump on his throat. They scared us into thinking it was cancer and then…read moretried to get us to pay $3000 to take a biopsy. After refusing and just requesting antibiotics, the lump went away in a couple of days. Was it not an option to lance it to see if it was an infection? It just seemed like they were trying to worry us into an upsale of services. They took our cat out of the room to give it the antibiotic shot, and we heard a terrible cry from a cat outside the observation room. Shortly after, the tech brought him back in. I asked if that noise was our cat, and the tech said no and that he didn't react at all. C'mon... I would've understood because the lump was incredibly sensitive, but they just lied to us. Before this experience, we had brought our dog for an annual checkup. They provided a prescription for flea/tick/heartworm medications and gave us an online portal to purchase them. However, the prices on the portal were ridiculous. I submitted the prescriptions to Chewy and Chewy tried to call and verify, but never received a response. I tried to call the clinic and ask them to approve/send the prescription on their end to save us the time of mailing the prescription to Chewy, but I was placed on hold while the receptionist "changed computers." Then, I was transferred to someone else who asked me to wait on hold, and so I did. Then, without informing me, they transferred me again to a line with no voicemail and it hung up on me. Don't go here. They just want to upsell you services after making you paranoid for your pet's health and then will not approve any requests from other pharmacies to verify their prescription in an attempt to make you buy from their much more expensive online pharmacy.

Most people leave a bad review bc of the cost. This place has been AWESOME to me and my pets for 18…read moreyears. Have I paid money, yes but I also got pet insurance. I can't imagine my world if these vets had not saved my pets.

This animal hospital is low-tier overall for me. I've had some good experiences here, and it's the…read moreonly animal hospital open 24 hours, so if your pet has an emergency at 1:00 AM, you pretty much have no choice but to go here. The pricing here, however, is outrageous. If you have to hospitalize your pet, I've been quoted pretty consistently around $3,000-$3,500 per night, including monitoring and treatment. They almost always recommend a multi-night stay, so it's not uncommon to receive a quote of $10,000 or more for care. I make decent money, and that's more than a month's pay for me. It would take several months to recover financially from that. For anyone making nowhere near a $200,000 salary, that's most likely out of reach. They also want everything paid up front, as if you just have $8,000-$10,000 sitting in your wallet or bank account. Basic meds will almost always run you $80-$200 per prescription depending on what you need, but I've never made it out of VCA for less than $200. Actual care is hit or miss. I've had amazing experiences with some rock-star vets who didn't stay there long, and I've also had really bad experiences with vets who don't listen and seem to over-prescribe medication. Most fall somewhere in the middle. The vets are "fine," but most are nothing special, just run-of-the-mill vets you could find at any standard local clinic. For the prices they charge here, I'd expect more. The hospital itself isn't terrible per se, but with how expensive the care is, many people will simply have to put their animal down because there's no way most average or lower-income Americans have $10,000 sitting around waiting for a vet emergency. You may have to drive outside the city, but there are much more reasonably priced vets around the Metroplex. The only time I'd really recommend going here is if your pet needs emergency service between 10:00 PM and 8:00 AM, since you may not have another option.

I cannot say enough wonderful things about VEG ER for Pets. From the moment we walked in, the…read moreentire staff was compassionate, patient, and incredibly knowledgeable. In a stressful situation, their calm and caring approach made all the difference. Dr. Laura Watson was absolutely phenomenal. She took her time, explained everything in clear, layman's terms, and made sure I understood every step of my dog's care. Most importantly, she genuinely cared. You could feel it. Her compassion and kindness truly stood out. I honestly wish human healthcare providers and physicians were as compassionate and kind as the team at this clinic. VEG is truly a one-stop shop -- assessment, imaging, labs, and even boarding if your fur baby requires continued monitoring. That level of comprehensive care provides such peace of mind. Parking is conveniently located right in front, which is so helpful during an emergency. They also offer multiple affordable payment options, which makes high-quality care accessible and less overwhelming. If your pet ever needs emergency care, this is the place you want to be. They treat your pet like family.

From the moment we walked in the door with our kitty, everyone was so very lovely. I was so amazed…read moreat the open space, community and that all of the staff where appropriate were on the floor to interact at the patient's level. I've never seen anything like it before. It was wonderful. We were seen quickly in a separate room but the experience wasn't any different. Even though our kitty is sweet, she is semi-feral but they wired magic with her calming her down and allowing them to look her over. She was taken care of and diagnosed as well as sent home with medicine to be able to get in to see her regular doctor in several days. Thank you so, so much to Cecilia, Jane and Dr. Lefflel, for helping our kitty Google! You are all so amazing!!!

They are so nice and knowledgeable. Extremely happy. Love the fact we can go on the week-end. I…read moream so happy to have found them.

On August 25th, I brought my hedgehog to AEHNT for emergency care. Upon arrival, I was promptly…read moregreeted by staff and taken into an exam room while my pet was taken to the back for vitals. The technician informed me that his temperature was so low it wouldn't register, so they placed him in an incubator while waiting for a doctor. I then sat for over an hour and a half before finally speaking to Dr. Brands. From the start, his focus was on his computer creating an estimate, not on my hedgehog. He briefly mentioned doing an ultrasound (which showed "nothing significant"), said they had given "oral sugar," but that my pet was still lethargic. Throughout, he made little to no eye contact, and instead talked extensively about the cost of hospitalization -- quoting me $3,000-$4,000 -- before even performing basic diagnostics. He presented me with three options: hospitalization, taking him home with fluids and a liquid diet, or euthanasia. He spoke over me and my mom for nearly twenty minutes, barely allowing us to ask questions. At one point, he even admitted, "I don't know a lot about these guys -- he could just be old." The estimate I was handed was $4,000-$6,000. When I asked if they had rechecked his temperature (almost 2 hours after the first attempt), they had not -- only then agreeing it was "a good idea." When I asked if a simple blood glucose check had been done, I was told it would require invasive catheter placement unless I agreed to the high estimate. Only when I specifically suggested a foot or ear prick did he acknowledge they "could try." At that point, I had already decided to seek care elsewhere. I also mentioned that I work at another emergency veterinary hospital, and instead of showing more professionalism, Dr. Brands dismissed me with, "So you've been holding out on me -- you already know everything I said." When I went to see my hedgehog in the treatment area, I was horrified. He was in an incubator with oxygen but no heat support despite being hypothermic. They had given subcutaneous fluids -- which is inappropriate for a hypothermic patient. As I arrived, he was gasping for air. The technician admitted this had "just started," yet Dr. Brands brushed it off, saying there had been no respiratory distress on his exam. He then walked away and never returned. Within ten minutes, my hedgehog began agonal breathing. I held him in my arms as he passed. The technician confirmed his death -- but I never saw or heard from Dr. Brands again. He did not acknowledge that his patient had died, nor did he provide any comfort or closure. I had called ahead to confirm there was an exotic doctor available, and this hospital is supposed to be a leading facility for exotics. Instead, my hedgehog was given inadequate, careless care in his final moments. I am not upset that my hedgehog passed -- he was elderly -- but I am devastated that he suffered unnecessarily because of the lack of urgency, compassion, and basic medical standards from the doctor.

Staff was professional, courteous, friendly and took care my my dog's injury very well. Not much…read moreelse you can ask from an urgent care center for pets. Tia was amazing to work with (2/2026)

Brought my Rudy ( cat ) due to coughing with sometimes vomit . The vet came in and looked at Rudy…read moreand focused on his eye which is under his regular vet's care. Urgent care vet said I'm sorry I know that's not what you brought him in for , she said Rudy has asthma and will do X-ray. After X-ray she cam in and showed me the X-ray and said that she's not concerned about the asthma that it was not concerning her, but she wanted to do surgery on Rudy's eye . I have already discussed Rudy's eye with his regular vet and I have an ointment that I apply daily. She was very pushy and dismissed my chief complaint ( coughing with some vomit ) be she wasn't concerned about it. She gave Rudy a steroid injection!!! Immediately Rudy became worse and when I contacted urgent care the response was the treating vet will call you tomorrow when she returns to work ...I'm very upset at this point and they're trying to avoid the situation. Munson called and said bring Rudy back in and that they would take another look at Rudy , at this point I don't trust them anymore. Rudy's treating vet. at urgent care wanted to do surgery as this will warrant her more money. I went to visit family for the remaining holidays and took Rudy with me , my sister was just as concerned about Rudy that she took him to her vet. I learned that country veterinarians have more knowledge and compassion. Can't see the forest for the trees, is what he said !!! Rudy was properly treated and is doing better no thanks to YOU!!! If urgent care Dr wasn't concerned then she shouldn't have gave him steroids. I'm against over vaccination/ medicating my fur babies. Steroids have a lot of side effects!!! This greedy vet at urgent care was just in it for the financial gain and not for the well being of my Rudy . I will be filing a complaint against this urgent care as I have many videos of before urgent care visit and after urgent care visit. I do not recommend this veterinary clinic, if you love your fur babies avoid this place. She had the audacity to send me an estimate for 781.00 for eye surgery , this is not why I was at urgent care!!! Country veterinarians said he wouldn't have gave him steroids. Here is a picture of my Rudy today after being properly diagnosed and treated.

Going to an Emergency Animal Clinic in the first place, is always very disturbing and upsetting…read more They greeted us with genuine concern and whisked our fur baby to the back to start assessing her. They didnt treat us like a LARGE BILL VET BILL which is usually the way many animals hospital's do. All of the other ones seem to only care about whether you can pay or not. Thrive did not treat us that way at all. They were kind, caring, compassionate, informative, and knowledgeable. We drove from Burleson to Thrive and we had never been there before. It is NEVER a pleasant experience but they handled everything trying to minimize an already uncomfortable and scary situation.

One of our geriatric dogs had been diagnosed with organ failure, and sadly his health declined…read morepretty quickly over the next couple of days. Unfortunately, that meant it was January 1st, so our usual vet was closed; we didn't want Sam to suffer any longer, though. I know some of the current and previous staff at Thrive, so we took him in to their emergency department, where we were treated with kindness, and they were especially gentle and sweet with him. They quickly took us back to a private room that you could tell had been specifically set up for the occasion with a soft rug, a comfortable loveseat and chair, calming lighting, etc. The vet was informative and compassionate, and the staff allowed us to move at a pace we were comfortable with, and gave us time to say goodbye and process what was happening. I would definitely recommend them for emergency pet care.

Just moved to the area and the anxious person that I am was nervous about my dog seeing someone new…read more(we had been to the same vet for the last several years in Houston.) Dr. Gittings made all my nerves disappear. She was very thorough with the exam and genuinely listened and addressed all my concerns. The tech, Ladasha was so sweet and gentle with my dog too. The office staff was nice and friendly. We came back for a second visit to see a vet tech and she was so sweet and kind to my pups. I felt like my pups was safe when they took her back. I also appreciate that the office accepts care credit, as anyone with a pet knows that their visits can get expensive over time. Overall I am excited to have picked this place. I feel like my dog is in good hands.

In my opinion, Farrell Animal hospital in Arlington is number one. I have visited quite a few…read moredifferent veterinarians in Arlington and I wouldn't take my pets anywhere else. They really care about the animals and it shows. Excellent veterinarian doctors and vet techs. Highly recommend!

my dog has anxiety issues and He is always happy to go to Doggie Dos. very friendly staff.read more

Doggie Do's had availability on the same day I called, were very friendly, and groomed my dog…read moreexactly how I asked!