Where should I start? I will start from reading other peoples reviews. Each review was telling my…read morestory from the moment I drove my car into the parking lot and the staff came out to assist me with removing my dog from my vehicle. They took one look at him and knew he was bad off. They immediately took my baby and rushed him to the back and begin working on him. They allowed me to stand there and observe everything they did to my King. I am a medical person and I am familiar with the processes of triage patients with emergencies. The physician performed a sonogram and began to tell me my options of care. I had to make the most difficult decision in my life. I decided not to be selfish and to have my King put to rest. This facility not only comfort me, but my family as well. They gave us a room and told us to take our time, they offered refreshments and continually checked on us. They just went out of their way with compassion and concern. I have never experienced this type of Customer Service in my entire life. It made me and my family feel heard and understood about our wishes. Once my family completed our goodbyes and they put our King to rest, they comfort my family, some even shared tears with us. They gave us things to remember our baby boy King that I will cherish forever.This hospital will always hold a special place in my heart. This is a place that I would love to work at and be proud to say that I worked there because each and every person who works in that building are Gods angels, and truly care about the animals that they treat. I will always be grateful. I know this was God's plan because it all went perfectly. Yes, I left without a dog, but I now have a new family that I would cherish with my other pets. Thank you again to each and every one of the staff who comfort my family, who gave my comforting hugs and who helped my King. I pray that this establishment continue to employee such phenomenal people who I believe are Angels. I would recommend this pet hospital anyone will listen. I am forever grateful.

They took great care of my kitty! Re: Male neuter…read more Communication was great. Customer service was great! I got there at 8 am and there was a long line.

Hello Rachel Miller / Jen Makris,…read more Sorry that it has taken me so long to write this '5 Star' review for both Ashley & Anthony - the two A Teammates. I want to give tham a huge 5-Star 'Thank You' for their Outstanding care, professionalism, and compassion. From the moment we arrived, they made my son, wife, and me feel welcomed, comfortable, and cared for. They were patient, attentive, knowledgeable, and took the time to answer questions while showing genuine kind throughout the visit. There positive attitude and dedication truly made a stressful situation much easier. Thank you again 'Ashley & Anthony' for the exceptional service and care - you both are greatly Appreciated. Sincerely Yours, Fredric / Jennifer / Taelor Osborne....

I'm grateful to this clinic; they took care of my sweet girl, and she's back to being herself. I…read morecame home a bit later than usual, and she wasn't herself. Her leg was sore, and I could tell she was in pain. Because her vet doesn't have an after-hours clinic, I started to call emergency vets in my area. The ones in my area are money-driven and were unable to give me estimates on the potential costs. I called VEG and told them about my girl, and money wasn't a priority; my little girl was. She was given medication to help with the pain, and a day or two later, she was back to herself. I'm grateful to VEG. If an ER vet is needed in the future, they will be my choice.

I cannot say enough wonderful things about VEG ER for Pets. From the moment we walked in, the…read moreentire staff was compassionate, patient, and incredibly knowledgeable. In a stressful situation, their calm and caring approach made all the difference. Dr. Laura Watson was absolutely phenomenal. She took her time, explained everything in clear, layman's terms, and made sure I understood every step of my dog's care. Most importantly, she genuinely cared. You could feel it. Her compassion and kindness truly stood out. I honestly wish human healthcare providers and physicians were as compassionate and kind as the team at this clinic. VEG is truly a one-stop shop -- assessment, imaging, labs, and even boarding if your fur baby requires continued monitoring. That level of comprehensive care provides such peace of mind. Parking is conveniently located right in front, which is so helpful during an emergency. They also offer multiple affordable payment options, which makes high-quality care accessible and less overwhelming. If your pet ever needs emergency care, this is the place you want to be. They treat your pet like family.

From the moment we walked in the door with our kitty, everyone was so very lovely. I was so amazed…read moreat the open space, community and that all of the staff where appropriate were on the floor to interact at the patient's level. I've never seen anything like it before. It was wonderful. We were seen quickly in a separate room but the experience wasn't any different. Even though our kitty is sweet, she is semi-feral but they wired magic with her calming her down and allowing them to look her over. She was taken care of and diagnosed as well as sent home with medicine to be able to get in to see her regular doctor in several days. Thank you so, so much to Cecilia, Jane and Dr. Lefflel, for helping our kitty Google! You are all so amazing!!!

To be fair, we previously took our pets to this practice at their former location and received…read moreacceptable care. Unfortunately, our experience at the new facility last night was completely different. We brought our 5-month-old Doberman to the emergency clinic around 10:00 PM after he suddenly showed weakness in his back legs. I carried him in. Despite this, about 20 minutes later staff walked him back to me in the waiting room and asked me to remove his ear post because the doctor said she was uncomfortable doing it herself. After another 30 minutes, the doctor entered and asked the exact same questions we had already answered twice. When I pointed that out, her demeanor noticeably changed. She immediately began discussing genetic conditions, CT scans, MRIs, and surgery--without first performing or even proposing basic diagnostics such as an X-ray. When I asked whether an X-ray had been done, she responded sharply that she hadn't obtained my approval, despite never mentioning or quoting one. At that point, I declined further services and carried our puppy out. Thankfully, he is fine today. We followed up with our regular veterinarian of nearly 20 years, who agreed that monitoring for additional symptoms was the appropriate next step. I fully understand concerns around backyard breeding and puppy mills. However, we purchased our dog from a well-established, reputable breeder, and the judgment we experienced for owning a cropped-ear Doberman was unprofessional and unwarranted--especially during an emergency visit. Based on this experience, I would recommend considering other local emergency clinics. In fact, we stopped by a newly opened ER in Prosper on our way home and were treated far more appropriately.

If your pet is having an emergency, don't go to this place…read more Our dog was hemorrhaging, bleeding uncontrollably and they placed us inside an exam room for two hours before anyone checked on us!!! Then they said sorry we have other patients!! No triage, nothing!!!

We took our little fur baby in three times over two days, and honestly the care we received meant…read moreeverything to us. By the third visit, Dr. Podriza--who is probably one of the kindest people on the planet--took the time to really look closely at the X-rays and noticed something that needed more attention. We originally thought it might have just been something minor from a nail trim, but our baby ended up needing to stay overnight. The next morning, Dr. Biquet came in, did additional X-rays, and figured out exactly what was going on. You should have seen her face when she solved it--it was such a moment of relief. It was truly their teamwork, attention to detail, and how much they genuinely care that made all the difference. I really feel like they saved my dog, and I'm so grateful. I would absolutely recommend them to anyone.

My cat was very dehydrated and had not eaten for a couple of days. $1800 later they gave him two…read moresubcutaneous IVs for hydration and an x-ray. They encouraged me to leave him overnight and gave me the price...I was out of there so fast, and it had already been at least three hours.

We took our dog Florence on Thursday night for an acute allergic reaction and was immediately seen…read more(thankfully there were only 1-2 other pets there). Everyone seemed very eager to help and made th process smoothe. We liked the open concept because we were able to see the care provided not only to our dog but to the other pets as well. All of the staff worked as such a great team, and the communication between them seemed flawless. We were seen by Dr. Majors, and our tech was Hannah. Both of them were very reassuring and treated Florence like their own. VEG is a very pet family oriented vet, seeing us as a whole and not just a couple people with an animal. When it came time for the price, we were met with such nice transparency, and the DVM was honest with what she recommended and did not try to make us agree to anything that was unnecessary while also making sure we had the option to take all the tests if we so desired. I would absolutely recommend this emergency vet. We have been to another in Carrollton which did not come close to the level of care we experienced here. Thank you!

If I could give this place a zero I would! I went in there for answers and all I got was emergency…read moreexploratory surgery shoved down my throat about 15 different times by 2 technicians and the doctor. Although I kept repeating that this is not a foreign body as this is the 3rd time it's happened in the last 6 months! They weren't listening to anything that I said! No compassion. No warmth. No answers! They threw a bill in my face before even discussing a plan! I had to pay in advance for treatments that hadn't been done and didn't even start for about an hour into the visit! Was there for 6+ hours to have everything blamed on how long the radiologist was taking. Personal conversations complaining about clients, vet techs using their phones while patients needed attending to, eating their food next to the triage table! At the end of my 1,500 visit I had more concerns for my kitty than I did before I even walked in the door. When it was come time to be discharged the tech that was assisting us left without letting anyone know what was going on and they just looked really dysfunctional. The doctor didn't even acknowledge us as we walk out. Not even a you're welcome to our thank you! Unprofessional, unorganized, no compassion or care about the clients or patients. I would never recommend this hospital even if it was the last place on earth! Update: Two days later. Called and spoke to Cheyenne about our experience. Felt heard, felt compassion and felt true concern about myself and my kitty. She advised she would call me back. Instead Dr. Hoge called me back and was very apologetic and showed a great deal of concern for our experience. I believe that the team we had this horrific encounter with creates a bad name for this ER and for the veterinary field as a whole. I appreciate the sincere apology I received by management and wanted to add that to my review. They both showed care and compassion and that is what it's all about. If I had walked in the door when they were there I would have had a totally different visit and my kitty would have been taken care of! They are what makes veterinary practice great!

Our small dog got stepped on by a larger dog and got a cut on his brow from the claw. The staff…read morewere excellent. Very caring and receptive to what our dog needed.

Best doctors and friendly faces for the techs and receptionist. Everyone I encountered are so nice,…read morecalm, and knowledgeable even if it is during a busy moment with a variety of critical pets entering their clinic. I recommend Rockwall Urgent Vet and trust them with my pets in an emergency. Emergencies are super scary especially when they are involving your sweet dog or cat. They have seen all my babies on these occasions and always handled the situations with professionalism and kindness. They communicate very well with costs by providing estimates and giving updates regularly. I am so grateful for an emergency vet so close to home.

We have unfortunately had to come here a few times, but we are happy they are there when we need…read morethem. We ended up there on Xmas night since our dog ate a fruitcake (raisins are highly toxic and that was the first ingredient). They took her in quickly and induced vomiting. They gave us all the options. Our dog did great and is going well. We rescue and have seniors so we have been in also when we know it's time for euthanasia. They are very professional and caring. I don't trust many places, but they have treated us and our pets well.

Very very poor experience! Took an hour to even look at my dog. No communication. I'm still here…read morenow. Going on 1.5 hours without a single word from anyone in the clinic. I brought another dog here three years ago late at night that was experiencing a breathing emergency. They never treated my dog and it died while at the clinic. Do not bring your pets here! You've been warned. Go to the ER in Flower Mound.