Going to an Emergency Animal Clinic in the first place, is always very disturbing and upsetting…read more They greeted us with genuine concern and whisked our fur baby to the back to start assessing her. They didnt treat us like a LARGE BILL VET BILL which is usually the way many animals hospital's do. All of the other ones seem to only care about whether you can pay or not. Thrive did not treat us that way at all. They were kind, caring, compassionate, informative, and knowledgeable. We drove from Burleson to Thrive and we had never been there before. It is NEVER a pleasant experience but they handled everything trying to minimize an already uncomfortable and scary situation.

One of our geriatric dogs had been diagnosed with organ failure, and sadly his health declined…read morepretty quickly over the next couple of days. Unfortunately, that meant it was January 1st, so our usual vet was closed; we didn't want Sam to suffer any longer, though. I know some of the current and previous staff at Thrive, so we took him in to their emergency department, where we were treated with kindness, and they were especially gentle and sweet with him. They quickly took us back to a private room that you could tell had been specifically set up for the occasion with a soft rug, a comfortable loveseat and chair, calming lighting, etc. The vet was informative and compassionate, and the staff allowed us to move at a pace we were comfortable with, and gave us time to say goodbye and process what was happening. I would definitely recommend them for emergency pet care.

They took great care of my kitty! Re: Male neuter…read more Communication was great. Customer service was great! I got there at 8 am and there was a long line.

Where should I start? I will start from reading other peoples reviews. Each review was telling my…read morestory from the moment I drove my car into the parking lot and the staff came out to assist me with removing my dog from my vehicle. They took one look at him and knew he was bad off. They immediately took my baby and rushed him to the back and begin working on him. They allowed me to stand there and observe everything they did to my King. I am a medical person and I am familiar with the processes of triage patients with emergencies. The physician performed a sonogram and began to tell me my options of care. I had to make the most difficult decision in my life. I decided not to be selfish and to have my King put to rest. This facility not only comfort me, but my family as well. They gave us a room and told us to take our time, they offered refreshments and continually checked on us. They just went out of their way with compassion and concern. I have never experienced this type of Customer Service in my entire life. It made me and my family feel heard and understood about our wishes. Once my family completed our goodbyes and they put our King to rest, they comfort my family, some even shared tears with us. They gave us things to remember our baby boy King that I will cherish forever.This hospital will always hold a special place in my heart. This is a place that I would love to work at and be proud to say that I worked there because each and every person who works in that building are Gods angels, and truly care about the animals that they treat. I will always be grateful. I know this was God's plan because it all went perfectly. Yes, I left without a dog, but I now have a new family that I would cherish with my other pets. Thank you again to each and every one of the staff who comfort my family, who gave my comforting hugs and who helped my King. I pray that this establishment continue to employee such phenomenal people who I believe are Angels. I would recommend this pet hospital anyone will listen. I am forever grateful.

Hello Rachel Miller / Jen Makris,…read more Sorry that it has taken me so long to write this '5 Star' review for both Ashley & Anthony - the two A Teammates. I want to give tham a huge 5-Star 'Thank You' for their Outstanding care, professionalism, and compassion. From the moment we arrived, they made my son, wife, and me feel welcomed, comfortable, and cared for. They were patient, attentive, knowledgeable, and took the time to answer questions while showing genuine kind throughout the visit. There positive attitude and dedication truly made a stressful situation much easier. Thank you again 'Ashley & Anthony' for the exceptional service and care - you both are greatly Appreciated. Sincerely Yours, Fredric / Jennifer / Taelor Osborne....

I'm grateful to this clinic; they took care of my sweet girl, and she's back to being herself. I…read morecame home a bit later than usual, and she wasn't herself. Her leg was sore, and I could tell she was in pain. Because her vet doesn't have an after-hours clinic, I started to call emergency vets in my area. The ones in my area are money-driven and were unable to give me estimates on the potential costs. I called VEG and told them about my girl, and money wasn't a priority; my little girl was. She was given medication to help with the pain, and a day or two later, she was back to herself. I'm grateful to VEG. If an ER vet is needed in the future, they will be my choice.

I cannot say enough wonderful things about VEG ER for Pets. From the moment we walked in, the…read moreentire staff was compassionate, patient, and incredibly knowledgeable. In a stressful situation, their calm and caring approach made all the difference. Dr. Laura Watson was absolutely phenomenal. She took her time, explained everything in clear, layman's terms, and made sure I understood every step of my dog's care. Most importantly, she genuinely cared. You could feel it. Her compassion and kindness truly stood out. I honestly wish human healthcare providers and physicians were as compassionate and kind as the team at this clinic. VEG is truly a one-stop shop -- assessment, imaging, labs, and even boarding if your fur baby requires continued monitoring. That level of comprehensive care provides such peace of mind. Parking is conveniently located right in front, which is so helpful during an emergency. They also offer multiple affordable payment options, which makes high-quality care accessible and less overwhelming. If your pet ever needs emergency care, this is the place you want to be. They treat your pet like family.

From the moment we walked in the door with our kitty, everyone was so very lovely. I was so amazed…read moreat the open space, community and that all of the staff where appropriate were on the floor to interact at the patient's level. I've never seen anything like it before. It was wonderful. We were seen quickly in a separate room but the experience wasn't any different. Even though our kitty is sweet, she is semi-feral but they wired magic with her calming her down and allowing them to look her over. She was taken care of and diagnosed as well as sent home with medicine to be able to get in to see her regular doctor in several days. Thank you so, so much to Cecilia, Jane and Dr. Lefflel, for helping our kitty Google! You are all so amazing!!!

Went here at midnight on a Thursday. The team did a great job of helping with our sick dog who was…read morehaving trouble breathing. The doctor was very detailed and thorough on our options for the dogs health.

To be fair, we previously took our pets to this practice at their former location and received…read moreacceptable care. Unfortunately, our experience at the new facility last night was completely different. We brought our 5-month-old Doberman to the emergency clinic around 10:00 PM after he suddenly showed weakness in his back legs. I carried him in. Despite this, about 20 minutes later staff walked him back to me in the waiting room and asked me to remove his ear post because the doctor said she was uncomfortable doing it herself. After another 30 minutes, the doctor entered and asked the exact same questions we had already answered twice. When I pointed that out, her demeanor noticeably changed. She immediately began discussing genetic conditions, CT scans, MRIs, and surgery--without first performing or even proposing basic diagnostics such as an X-ray. When I asked whether an X-ray had been done, she responded sharply that she hadn't obtained my approval, despite never mentioning or quoting one. At that point, I declined further services and carried our puppy out. Thankfully, he is fine today. We followed up with our regular veterinarian of nearly 20 years, who agreed that monitoring for additional symptoms was the appropriate next step. I fully understand concerns around backyard breeding and puppy mills. However, we purchased our dog from a well-established, reputable breeder, and the judgment we experienced for owning a cropped-ear Doberman was unprofessional and unwarranted--especially during an emergency visit. Based on this experience, I would recommend considering other local emergency clinics. In fact, we stopped by a newly opened ER in Prosper on our way home and were treated far more appropriately.

We took our little fur baby in three times over two days, and honestly the care we received meant…read moreeverything to us. By the third visit, Dr. Podriza--who is probably one of the kindest people on the planet--took the time to really look closely at the X-rays and noticed something that needed more attention. We originally thought it might have just been something minor from a nail trim, but our baby ended up needing to stay overnight. The next morning, Dr. Biquet came in, did additional X-rays, and figured out exactly what was going on. You should have seen her face when she solved it--it was such a moment of relief. It was truly their teamwork, attention to detail, and how much they genuinely care that made all the difference. I really feel like they saved my dog, and I'm so grateful. I would absolutely recommend them to anyone.

My cat was very dehydrated and had not eaten for a couple of days. $1800 later they gave him two…read moresubcutaneous IVs for hydration and an x-ray. They encouraged me to leave him overnight and gave me the price...I was out of there so fast, and it had already been at least three hours.

We took our dog Florence on Thursday night for an acute allergic reaction and was immediately seen…read more(thankfully there were only 1-2 other pets there). Everyone seemed very eager to help and made th process smoothe. We liked the open concept because we were able to see the care provided not only to our dog but to the other pets as well. All of the staff worked as such a great team, and the communication between them seemed flawless. We were seen by Dr. Majors, and our tech was Hannah. Both of them were very reassuring and treated Florence like their own. VEG is a very pet family oriented vet, seeing us as a whole and not just a couple people with an animal. When it came time for the price, we were met with such nice transparency, and the DVM was honest with what she recommended and did not try to make us agree to anything that was unnecessary while also making sure we had the option to take all the tests if we so desired. I would absolutely recommend this emergency vet. We have been to another in Carrollton which did not come close to the level of care we experienced here. Thank you!

On April 1, 2026, my 11-year-old French Bulldog, Mica, woke up at 4:15 a.m. in a full-blown…read moreseizure. Horrified beyond measure, I scooped my baby up and jumped into the car to seek medical attention. We have a number of veterinary ERs that have popped up around our McKinney neighborhood, but I opted to risk the extra drive to get my baby into the care of VEG in Allen. While I had never experienced their emergency services, I had experienced their customer service once before--when I had the misfortune of losing her brother on Thanksgiving Day in 2024. We found this place by chance after being treated very coldly and callously by another establishment, which led us to VEG. That experience stuck with me, and thank God it did. In both instances, they treated me and my family with respect, compassion, and great care. Mica had three more mini seizures while in their care, and the staff was immediately on top of it. They were very upfront and clear in their communication, making sure I knew what was happening every step of the way. This allowed me to make informed decisions. It was my biggest fear that I would walk into a grave prognosis--which, on paper, it was documented as such: "grave to guarded." Be that as it may, I truly feel they gave my baby the fighting chance that saved her life. Not once did they bring up euthanasia, and thank goodness, because I don't think my heart could have handled it. I prayed to God to let her see her 12th birthday, which was the very next day, April 2--and sure enough, we made it. She is now 96 hours post-seizure, with no additional episodes since. We were prescribed and provided a rescue dose of midazolam in the event of another seizure, and should it happen again, you can guess where we'll be going. Thank you, specifically, to Dr. Majors, Taylar, and Walter. I am forever grateful for how you cared for us that day. You rolled up your sleeves and sprang into action. May you all serve as the example for how services like this should be rendered. From kissing my baby's forehead, to accommodating all of our needs in such a stressful moment, to sitting on the floor with us--it was all noticed and deeply appreciated. Happy Easter, and thank you again for the gift of a second chance at life.

Best doctors and friendly faces for the techs and receptionist. Everyone I encountered are so nice,…read morecalm, and knowledgeable even if it is during a busy moment with a variety of critical pets entering their clinic. I recommend Rockwall Urgent Vet and trust them with my pets in an emergency. Emergencies are super scary especially when they are involving your sweet dog or cat. They have seen all my babies on these occasions and always handled the situations with professionalism and kindness. They communicate very well with costs by providing estimates and giving updates regularly. I am so grateful for an emergency vet so close to home.

I was really nervous about coming here because I had not been able to research the area for I had…read morerecently moved to the area but the staff was friendly & the doctor was amazing

We have unfortunately had to come here a few times, but we are happy they are there when we need…read morethem. We ended up there on Xmas night since our dog ate a fruitcake (raisins are highly toxic and that was the first ingredient). They took her in quickly and induced vomiting. They gave us all the options. Our dog did great and is going well. We rescue and have seniors so we have been in also when we know it's time for euthanasia. They are very professional and caring. I don't trust many places, but they have treated us and our pets well.

This place is amazing. Our lab was in a traumatic accident and they healed her with the utmost love…read moreand care! They were quick and detailed in their responses to our texts and calls for updates, which we appreciated as we do not live close by. Everyone we encountered was compassionate and kind. They work so hard and are incredibly busy, but treated us and our pup with such great care. Thank you, DCAER!!

This review is very hard to write but I felt this place needed recognition. I took my sweet girl in…read moreFriday night for what I thought was something minimal only to find out that it was much worse than expected. These nurses , doctors, receptionists everyone here was so very kind , patient and loving towards me and my girl in the most heart breaking moment- I was told my babygirl was fatal , I broke down fully , a young lady from the front even heard me and asked if I needed a hug when she saw me she held me until I let go - they helped put her in my car as comfy as possible --these doctors did everything they could to keep her comfortable so I could bring her home one more night to say our goodbyes . We brought her back in this morning and they allowed us as much time as possible in a quiet personal open spaces room . They brought us a heater , a dog bowl for her to drink from , treats and items to help us say our final goodbyes. This was the first time I've been had to do this to an animal and the nurse walked us through every single step let us take our time and helped talk to our baby in her last moments . While I am extremely devastated and emotionally broken I truly appreciate the staff at this location for everything they did to help keep my baby calm and for helping me in a 24 hr time period that felt like a dream. The pricing also helped me feel like I wasn't just someone to pay a bill they listened to me and were there to help any way they could. I recommend highly

Highly recommend! Dr. Kirsten Burtch took amazing care of my pug when he was not feeling well.read more