I honestly cannot say enough about Dr. Wendy Wehmeyer…read more My French Bulldog, Maxwell, has struggled with recurrent yeast infections and related issues for FOUR YEARS. And when I say four years, I mean FOUR. YEARS. of vet visits, medications, ear infections, skin issues, itching, discomfort, temporary improvement...and then BOOM--we're right back at it again. At this point, Maxwell's yeast has basically been a member of the family. An unwanted, expensive, miserable member of the family that absolutely refuses to move out. And unfortunately, this hasn't just been a minor nuisance. These recurring infections have caused my poor boy some serious problems--including an ear infection that became so severe that his eardrum actually BURST. That was awful. He was miserable, I was terrified, and yet somehow we were still treating these problems as individual episodes instead of figuring out why they kept happening in the first place. We would treat one problem, get it under control, breathe a sigh of relief...and eventually something else would flare up. Nobody ever seemed to step back and ask the question I desperately needed answered: WHY does this keep happening?! Enter Dr. Wehmeyer. She was the first veterinarian who really looked at Maxwell's history, connected the dots, and recognized that we needed to stop playing Whack-a-Mole with his symptoms and actually address the bigger problem. THANK. YOU. She took the time to evaluate what has been happening with him, recognize the pattern, and come up with an actual treatment plan for these recurrent yeast infections. She prescribed medications specifically aimed at getting this under control instead of handing us another temporary Band-Aid and sending us on our way. And listen... after four years of watching this poor little bulldog itch, scratch, chew, get ear infections, develop skin problems, suffer through a burst eardrum, and generally be terrorized by his own body, hearing someone finally say, essentially, "I see what's happening here, and we're going to treat it" nearly made this Frenchie mama cry. Maxwell can't tell anyone how miserable he's been. Unfortunately for everyone involved, HIS MAMA CAN. And I have spent four years asking questions, researching, worrying, paying vet bills, treating infections, cleaning ears, giving medications, and wondering why we could never get ahead of this. For the first time, I feel like someone finally GETS IT. Dr. Wehmeyer was knowledgeable, thorough, compassionate, and--this is HUGE for me--she listened. She didn't just look at the problem Maxwell had that day. She looked at MAXWELL. There is a massive difference between treating a sick dog and trying to figure out why that dog keeps getting sick. For the first time in four years, I don't feel like we're treating yet another infection. I feel like we're finally working toward getting my boy HEALTHY and breaking this ridiculous cycle. Dr. Wehmeyer, if you ever happen to read this: THANK YOU for listening to an exhausted, worried, slightly crazy Frenchie mama and, more importantly, for taking the time to figure out what Maxwell needed. You have one extremely grateful dog mama--and one little bulldog whose ears, skin, paws, tail, and apparently every other yeast-friendly crevice on his body are officially being served an eviction notice. If you have a pet dealing with chronic or recurring problems and you feel like you're constantly treating the same symptoms without ever getting an answer as to WHY they keep happening, go see Dr. Wendy Wehmeyer. I wish we'd found her four years ago.

I cannot say enough about the staff and doctors here! They have taken such good care of my son!…read more + The facility is nice, clean and modern + The staff is great! Very kind and understanding + Dr. Sherif is the best! Very thorough and genuinely cares about doing the very best for your animal. He will answer any questions you may have. He is very pragmatic and knows his stuff! + My cat was hospitalized here and the staff would text me photos and updates on how he was. It was so awesome! - Expect to pay a LOT $$$$, but just remember the term "you get what you pay for!" I will pay thousands for my babies care if it means they are getting the best care. I have one negative thing to say... when I was there, in the waiting room, a young woman brought her cat in and she was really worried about him and explained his symptoms. One of the vet techs/assistants came out, got the cat, took a look at him and as he went to walk to the back, he opened the door and said "yeah he doesn't look good!" The poor girl started crying hysterically after hearing that! I would have too! I thought that wasn't too professional but I assured her that her kitty was in good hands with Dr. Sherif!

Our cat of 9 months had to be put down on what was supposed to be a fun vacation. The team here…read moretook such good care of her and us, even when we were inconsolable. They helped us through the whole process while they shared tears and hugs with us. I will never forget their support, empathy, and most of all, their kindness. Thank you all so much. It would've been so much harder on us if we didn't have you.

I truly want to thank everyone at Heritage Animal Hospital for the care and compassion they showed…read moreour family and our baby Autumn during one of the hardest moments of our lives. From the moment we walked in and told them our baby was overheating they immediately rushed to help her. Both doctors who cared for Autumn were compassionate and honest with us throughout the entire process. The night staff and day staff were incredible and every tech who helped Autumn treated her with so much care. A very special thank you to Sara. Your beautiful words about God and miracles brought us comfort during an incredibly difficult and scary time. I will always remember your kindness and the hope you gave us when we needed it most. I also really appreciated the honesty from the hospital regarding treatment and charges. For example when the oxygen tank was not used for all of the hours originally anticipated they were honest about it instead of charging us for something Autumn did not receive. That meant a lot to us. Unfortunately our beautiful Autumn continued to decline and we ultimately had to say goodbye to her. It was absolutely heartbreaking but I will always be grateful for everyone who fought alongside us to try to save her. My only concern was the hospital's payment policy regarding 24 hour care. Autumn was only hospitalized for approximately 6 hours and I don't personally feel it is fair to require payment based on a full 24 hours when an animal does not remain hospitalized for that entire period. I hope ownership considers reviewing that policy because everything else about the care we received was compassionate and professional. Thank you to both doctors and every member of the day and night teams who cared for Autumn. Thank you for moving quickly when she needed you most and for being honest with us throughout her treatment. Most importantly thank you for treating our baby like she mattered. We will never forget it Rest in peace Autumn

I wish I would have come here immediately instead of the other veterinarian office that I went to…read morefirst. Dr. Shannon Graham is the best! She correctly diagnosed my dog Max's issue, which my previous vet misdiagnosed. She then successfully performed surgery on Max, being very careful with the sedation because of his advanced age, but simultaneously throughly and completely treating my dog. On top of that, she spent time with us to make sure that we understood what was happening and how to follow up with Max's care at home. You can tell she really loves animals and has a heart for people. We even found out that Dr. Graham stayed almost 3 hours late to help us, after having a very challenging day with her other patients. I also really appreciate the rest of the staff here, who helped me get Max into the facility (he's heavy!), and who were both professional and kind. As above, I wish I would have come here first. Don't waste time and money going somewhere else that may misdiagnose your dog, like what happened to me. I highly recommend that you come here first, too!

Please read this before coming here. I brought my very sick senior yorkie in yesterday morning…read morearound 10 am since we were referred here by another EMERGENCY hospital that was not equipped for an ultrasound which was what my baby needed. We didn't get vitals until an hour later and then once we're in a room an hour after that to talk to a dr we waited for another 2 hours and then the dr tells us they'll go ahead and do the ultrasound and said it will be done anytime before 6pm because we were a "walk in" THIS WAS AN EMERGENCY SITUATION and my dog was actively dying!! Mind you we got there at 10 and the whole time his gallbladder was ruptured and leaking and there was no sense of urgency at all. Not to mention the doctors attitude was so cold and casual I believe her name was Zamora. Once the ultrasound was done around 3/4 pm we waited and waited and waited still for them to talk to us about the results probably over another hour or two we were waiting all for Zamora to come in very causally once again and say his gallbladder is the cause of all this and it has mucocele which is causing inflammation and he needs surgery. She just came in, opened her laptop and told us the findings. She didn't even SHOW us the ultrasounds or go in depth like every other place I've been to. You would think for $1,900 they would do that but no all they care about is the money and it shows. After she told us the news I say when are you doing the surgery and she responds "right now I'm holding the surgeon here" and then quotes us 17k minimum and 20k maximum for this surgery and hospitalization. So we're over here panicking and stressing because he's actively dying and they're trying to rob us and on top of that giving him a 50/50 chance of survival. Me and my mom were in panic trying to find another way another place to just save my dog since this is just not realistic for an average person but they seem to think otherwise. Anyway we asked if we could have a moment to discuss and make phone calls and throughout this whole time suddenly they were readily available and not busy and kept coming in to the room asking if we've made a decision yet and then at one point come in to say "so you're not doing surgery then? So I can send the surgeon away" how could they say that when all they had done all day was making us wait and suddenly it's urgent only when it comes to getting money!! And every time I asked a question regarding his rupture and gallbladder the lady kept saying "let me ask" "let me check" because the doctor that was just there had already disappeared!! We ended up making a phone call to an amazing vet hospital in Tijuana called "hospital de Mascotas SAJI" we called them and they said to bring him in as soon as we could so we got our baby back from this place and declined the surgery which they did not look too happy about. On the way to TJ, the vets over there were asking for all his lab work in order to be prepared for his surgery and when I called marqueen for his records and ultrasound results to be emailed to me they took over an hour and I had to call 3 times! said the doctor needs to sign off even though we were just there and we're entitled to our records. We made our way to Tijuana Mexico where they did a quick ultrasound that took minutes as soon as we got there and then proceeded with surgery. Unfortunately our baby didn't make it I only wish I would have come to this place in Mexico sooner. If only MarQueen treated this as an emergency as it was after all it's in their name and did tests sooner perhaps we could have gotten him to his surgery sooner and he would have had more of a chance since he was too far gone by the time the whole day of waiting around has passed. To everyone reading this I suggest you find a vet in Mexico or go to this one for a pet emergency or even any need. They care so much more about your pet for not even a fraction of the cost and on top of that they were COMPASSIONATE. I was also quoted $1,800 in Mexico for the same surgery, medication and hospitalization if my baby had pulled through.

I would like to give kudos to Salina. She is truly a wonderful and caring person. I was having…read moretrouble giving my dog his medicine--so much so that he bit me. When I called VCA for assistance, Salina immediately stepped up to help. On multiple occasions, I had to bring him in, and each time she greeted me with a smile and was ready to assist. She took the time to sit with me, listen to my frustration, and understand my concerns about my dog. She never rushed me, and I never felt as though she didn't care or that I was just another customer. That meant the world to me. I genuinely felt heard. All of the staff at VCA deserve a big thank you. From the doctors to the reception team, everyone has been truly outstanding. You all have my heartfelt appreciation.

I'm back almost 10 years later brought in another dog for an emergency.......same thing tried to…read moresell me subcutaneous fluids for $80 when my dogs potassium was *slightly elevated*. Due to my line of work I know that slightly elevated potassium does NOT equal dehydration and they just tried to use scare tactics on me. Had I not known better it probably wouldve worked. The vet failed to mention "when red blood cells rupture during or after the draw, they release intracellular potassium into the sample, inflating the reading. This is especially common with small/difficult draws" Dehydration alone doesn't cause meaningful high potassium unless it's severe enough to cause reduced kidney perfusion/acute kidney injury, or there's an underlying issue like Addison's disease, urinary obstruction, or significant tissue damage. Her creatinine and BUN are both normal no sign of the kidneys being under that kind of stress. So "dehydration" as a standalone explanation for a mildly high potassium doesn't fit well with the rest of her panel. Get it together vca.

I cannot say enough good things about the staff at Emergency Pet Hospital of Glendora…read more Friday night was one of the most stressful nights I've experienced as a pet owner. My Frenchie was having her first litter, and things became very chaotic very quickly. On the way to the hospital, she had her first puppy right there in the front seat of my truck! When we arrived, I called to let them know what was happening, and they were kind enough to come outside and help bring her and her newborn puppy inside. From that moment on, I felt like she was in good hands. The staff was incredibly welcoming, gentle, and compassionate. They knew how to keep me calm without overwhelming me with how serious her C-section was. I was scared and had so many questions, but someone was always there to explain the process and talk me through what was happening. There was honestly no wait time, they took her in right away. I also really appreciated how comfortable they made me feel discussing the cost of everything. I never felt pressured or like I was being pushed to make a decision based on money. Everything was explained clearly, and I felt respected throughout the entire experience. My Frenchie is now home recovering, and I'm so grateful to everyone who took care of her and her puppies. Thank you for being so kind, patient, and compassionate during what was an incredibly scary night for me. I truly appreciate everything Dr. Roy & team did for my girl.

While the staff seem "nice" I really question the Vet's skills and capabilities. We waited for SIX…read more(yes 6) HOURS while literally NOTHING was done to assess our pet. When we finally were called in to an exam room, we sat for another 20-30 minutes waiting...then the Vet came in and asked us what our concerns were about our pet.. Keep in mind, THEY HAD OUR PET IN THE BACK after we completed paperwork about the concerns 6 hours prior. At that time, the Vet then started insinuating that the pet 'could have' pancreatitis and a few other strange diseases which we inherently knew was not the case. The issue we Pruitt the pet in for was very specific and basic. Needless to say, we quite literally grabbed our pet and left. I'd recommend staying clear of this place.

Dear Inland Valley Veterinary Specialist Team,…read more I am writing this to express my deepest gratitude for the incredible kindness I received during one of the hardest moments of my life. When I called after losing my sweet dog, Chapo, I spoke with Thomas at the front desk. I was completely heartbroken and in tears, but Thomas listened to me with such deep empathy and walked me through my options with immense care. Having someone treat my grief with that level of compassion meant the world to me. Please pass along my special thanks to Thomas and the rest of the team. You have an amazing staff, and I will always recommend your clinic for the love and care you show. With gratitude, Mona

Check-in was easy, and initially I had no issues. They charged me around $130 for the exam, which…read morewas completely fine. They discussed what could possibly be wrong with my dog and gave me some options. After that, I waited about an hour and a half because I was told the doctor would be back to see me soon. Instead, after waiting all that time, they came back with a bill for treatment that was never clearly discussed with me beforehand. I was extremely disappointed that I was still charged for it. What bothers me the most is that I brought my elderly dog here because I was genuinely worried about him. I was told that he was stable and doing well for a dog his age, which gave me hope that he was going to be okay. I took him to his regular vet shortly afterward, and they immediately recognized how serious his condition was and told me he was in the final stages of his life and likely only had a few days left. I understand that different veterinarians can have different opinions, but there is a huge difference between being told your dog is stable and doing well for his age versus being told he is actively declining and nearing the end of his life. I wish the severity of his condition had been recognized when I brought him here. Between the long wait, unexpected charges, and the completely different assessment of my dog's condition, I would not come back here or recommend this place.

We've had many cats over the decades and they always go South on weekends, never fails. Our vet…read morerecommended this hospital and once again he was right on the money. We had to put our beLOVEd cat to sleep yesterday. Since it was an emergency hospital, we couldn't just show up at the appointment time but wait about 90 minutes, which was hard but I understand other pets had emergency situations. The all female staff (?) were kind, calm, and wonderful. This team must enjoy working together. The process was polished and caring, and Dr. Crossin made us feel like she's known us and our little boy for years. I miss him so much already and I'm happy this place was here for us. ************************ I'm surprised at how low the Yelp rating is here. My best guess is that when people love an animal and have to spend big bucks on emergency surgeries and such, the frustration bleeds thru to reviews. In life or death scenarios, our emotions run high and sometimes expect too much from people who can only do so much? Nothing about our experience here indicated haphazard or inconsiderate care, for what that's worth.

I am writing this to share my recent experience, which was a mix of helpful medical care and deeply…read moreconcerning professional conduct by a staff member named Naomi. On the early morning of May 7th, I brought my dog in for labored breathing. After X-rays, the vet determined he had an asthma attack caused by allergies and that his lungs were inflamed. They administered an injection to calm his breathing and sent us home with steroids. However, by 4:00 AM on May 8th, his breathing was still strained, so we returned. He received another injection and a prescription for Albuterol. Unfortunately, the pharmacy process became a nightmare. A local CVS could not fill the script due to technical errors in the way it was written. I then placed an order through Chewy.com on the morning of May 8th. By May 10th, Chewy confirmed they were still waiting for the clinic's approval. When I called the clinic to follow up, I had the misfortune of speaking with Naomi. I explained that my dog had been struggling to breathe for two days and asked why the approval was being delayed. She was incredibly rude and insensitive. When I expressed my desperation to get my dog his medication, she told me that if he couldn't breathe, I should simply "take him to a different clinic." When I told her I was going to bring him back to AEC, she said they were no longer accepting patients today. When I asked to speak to someone else besides her, she placed me on hold for 25 minutes. When I tried to call back three times from my own phone, the calls were sent immediately to hold. Suspecting I was being screened, I called from a friend's phone, Naomi answered immediately. When I asked why I was being sent straight to hold, she stated she would leave me there until she had "new information." I was so shocked with her condescending tone. I even asked if she was hearing the way she was speaking to me, she replied, "Yes, I am," and put me back on hold. After being left back on hold for several minutes, I hung up and called back. Bella answered the phone. She was the complete opposite of Naomi. Bella went out of her way to help me. I told her I no longer wanted to wait for the approval for Chewy to fill the order and was going to see if I could fill the prescription at Walmart. Bella called around to different Walmart locations to confirm they had the Albuterol in stock. Thanks to Bella, I finally have the medication. While I appreciate the medical diagnosis and Bella's help, Naomi's lack of compassion was unacceptable. No pet owner in distress should be treated with such hostility, especially when the delay involves watching their beloved pet suffering. If you bring your pet here, please be cautious of Naomi's involvement in your care. I have seen other reviews talk about an emergency vet in Redlands. I was not aware there was one. I can't imagine returning to this clinic now after the treatment I received from Naomi.

This amazing clinic, a wonderful and caring staff, and an amazing Dr. Singh gave their all to help…read moresave our community stray cat PeeWee. The service and care they gave was the best! Dr. Singh offered everything he could to help us and truly cared . Sadly, we lost PeeWee but I am forever grateful he was there with this wonderful staff who watched over him. Thanks to all of you for caring so much. If you need urgent care, this is the place to go. Ignore the negatives. It must been previous owners before .

Horrible Experience! I wish I could give a 0 or a negative…read morestar review! We brought our 14 years old cat to this "emergency" clinic at 10:20PM. A lady came out not to greet us but told us that they close at 11PM due to new management and this is place is sold to another company. The doctor was seeing the last patient of the day and was referring us to another clinic in Glendora. We told her to please ask the doctor to take a look at our cat. We are willing to pay double the visiting fee. She went in for about 5 minutes and then another gentleman came out and told us the same thing. The clinic was sold and we close at 11PM now, etc. I took out my phone and showed him that it's 10:27PM. He said they wouldn't have enough time to do procedures to our cat. I told him our cat is old and he can't handle that much pressure anymore going to Glendora.. Long story short, this place has last call like some high end restaurant and I'm guessing everyone wants to get off work right at 11PM. Good luck with the "new management last call clinic". Getting off work is their first priority and not saving pets lives!

Losing a pet is never easy, but saying goodbye to our beloved 16-year-old Pekingese was one of the…read morehardest things our family has ever had to go through. In such a devastating and heartbreaking moment, the staff and doctors at Corona Animal Emergency Center were absolute angels. From the second we walked through the door, they treated us and our sweet dog with the utmost dignity, gentleness, and profound compassion. They did not rush us at all; instead, they gave us all the time and space we needed to say our final goodbyes, explaining the entire process with so much empathy and care. While our hearts are completely broken, we are endlessly grateful for the tenderness and kindness the staff showed during our baby's final moments. They made an incredibly painful experience as peaceful, respectful, and comforting as it could possibly be. Thank you from the bottom of our hearts for the incredible grace and care you provided.

If I could give this place negative stars, I would. I have had multiple bad experiences with this…read morebusiness. I wouldn't even consider this place a vet, more like a money making sceme and they know it. They just straight take advantage of people and their pet emergencies. Also, they take the upmost advantage knowing that they are the only business in the area that is open 24hrs. The prices are through the roof and won't even start any sort of treatment or care without payment. I even had insurance that covers accidents for my fur baby and they refused to acknowledge it. I have two dead cats because of these "vets" and they could care less. My first cat I brought in because he was acting funny, it was late about 2am. they said it was Parvo. I said I wanted to get a second opinion and that i need to go to protect my cats at home, just give me my cat back. well they sat me in a room , for over an hour, then vet came in and told me i she wont treat without payment and the parvo shpiel. I said just give me my cat back, waited another hour. then they brought him out to me with a bunch of shavings and IV wounds and while the nurse was handing him to me she handed me a bill. i didnt even look at it but said Im not going to pay for this, i didnt consent or sign anything. il send it to insurance in the morning and they threatened to call animal control on me for neglect and abuse.Well My cat later died that night from the does of poison they gave my cat for the euthenasia they charged me for come to find out. Last night a baby kitten got attacked by three german shepards so I rushed her over to their clinic. I relinquished her as a stray and they said have a nice day. I asked the lady up front how do they handle strays or unknown owner status pets? She told me they get a grant to run tests and treat the pet in emergancey situations then let animal control take over. Well I show up at the animal shelter and the cop told me the clinic sent zero paperwork and no tests were done on the poor baby and that if the owner claims the cat that the owner will pay for the vet bill.Im like what vet bills?! they didnt even do anything for the cat, she could be internally bleeding?! so everyone sucks and they are all just about the money. THEY DON'T CARE ABOUT YOUR ANIMAL AND WILL OVER CHARGE AND UNDER SERVICE YOUR PET. THEY CALL THEMSELVES EMERGENCY BUT THEY DO THE BARE MINIMUM FOR THOUSANDS OF DOLLARS.

Amazing how the people in this industry don't answer their phones. This company answered on the…read morefirst ring and Bruna was very kind and knowledgeable about pet transportation. She took the time to explain in detail everything I would need to do in order to have the dog shipped and received! Thanks Again Bruna!

I can't be any more thankful. I was a mess when my baby was hurting and I needed help. Brenda was…read morefast, caring, and professional. My baby boy is doing well now. Thank You!!