No one ever wants to take thier baby to the ER, however PetEmerg Animal Hospital is great. From…read morethe moment you walk in, the service is outstanding. The front desk team is so sweet. The doctors are knowledgeable and have such a wonderful bedside manner. They know how to make the baby and parents feel more at ease. The prices, ya, they're expensive. But it's emergency services. The hospital is new, and super clean. We've been twice, and hopefully we don't need to return, but in the event that we do, we will for sure come back to PetEmerg.

My daughter took her 14 year old fur baby for an emergency visit in which she stated the staff and…read moredoctors were gentle and caring about animals. The cost for the urgent visit was $150.00 which I thought was reasonable. The cost of suggested services were not as expensive as she expected. Plus they gave her a payment plan with zero interest. With their help and my daughter's care for her cat, he has recovered. Thank you to the staff and doctor of PetEmerg Emergency Animal Hospital who took care of Ghost.

This is the absolute best place for your pets. I've unfortunately have had to bring my older dog…read morehere a few times for urgent care and each time they take great care of my fur baby. From reception with Diana to nurse Masha to Dr. Kim. They are welcoming, empathetic, and informative. They are not like other pet hospitals who are money hungry. The staff here genuinely seem like they love what they do and i feel extremely comfortable with them. There's a reason they're always booked and busy! Thank you Heritage team for taking care of my Peludo.

I am extremely disappointed with my experience at Heritage Animal Hospital. During one of the…read morehardest times of my life, I expected compassion, communication, and quality care for my pet. Instead, I left feeling unheard and let down. The lack of empathy and communication made an already heartbreaking situation even more difficult. No pet owner should have to feel this way when trusting a veterinary team with a beloved family member. I hope the hospital takes this feedback seriously and works to improve the level of care, compassion, and communication they provide to other families in the future.

If your pet is ever unfortunate enough to be diagnosed with cancer, this is the place to go…read more My dog, Henry and I have had an exceptional experience at MarQueen Veterinary Oncology Clinic in Upland. The front desk check-in ladies are always friendly, helpful and professional, and the clinic itself is clean and well run. During my initial referral appointment, Dr FitzPatrick explained my dog Henry's grade 3 mast cell tumor diagnosis clearly and honestly. He took the time to walk me through the prognosis, next steps, and all available treatment options. I appreciated that he was straightforward about what to expect while still being compassionate and supportive. We are now about six weeks into treatment, with weekly bloodwork and chemotherapy. One thing that has stood out is the consistency of care. Veterinary Technician Shannon always comes to the waiting room to take Henry back for his treatments. I truly appreciate seeing the same person each time. Shannon is kind, patient, and knowledgeable, and Henry is clearly comfortable with her. Henry is feeling pretty good overall, even after his chemotherapy sessions. Seeing him do well has been a blessing and has helped reassure me that his treatments are helping. While I understand the prognosis is serious, I feel confident that Henry is receiving the best possible care here in order to extend his quality of life. I'm very grateful for the level of care Henry is receiving and I would highly recommend this clinic to anyone needing Oncology services for their pet.

Please read this before coming here. I brought my very sick senior yorkie in yesterday morning…read morearound 10 am since we were referred here by another EMERGENCY hospital that was not equipped for an ultrasound which was what my baby needed. We didn't get vitals until an hour later and then once we're in a room an hour after that to talk to a dr we waited for another 2 hours and then the dr tells us they'll go ahead and do the ultrasound and said it will be done anytime before 6pm because we were a "walk in" THIS WAS AN EMERGENCY SITUATION and my dog was actively dying!! Mind you we got there at 10 and the whole time his gallbladder was ruptured and leaking and there was no sense of urgency at all. Not to mention the doctors attitude was so cold and casual I believe her name was Zamora. Once the ultrasound was done around 3/4 pm we waited and waited and waited still for them to talk to us about the results probably over another hour or two we were waiting all for Zamora to come in very causally once again and say his gallbladder is the cause of all this and it has mucocele which is causing inflammation and he needs surgery. She just came in, opened her laptop and told us the findings. She didn't even SHOW us the ultrasounds or go in depth like every other place I've been to. You would think for $1,900 they would do that but no all they care about is the money and it shows. After she told us the news I say when are you doing the surgery and she responds "right now I'm holding the surgeon here" and then quotes us 17k minimum and 20k maximum for this surgery and hospitalization. So we're over here panicking and stressing because he's actively dying and they're trying to rob us and on top of that giving him a 50/50 chance of survival. Me and my mom were in panic trying to find another way another place to just save my dog since this is just not realistic for an average person but they seem to think otherwise. Anyway we asked if we could have a moment to discuss and make phone calls and throughout this whole time suddenly they were readily available and not busy and kept coming in to the room asking if we've made a decision yet and then at one point come in to say "so you're not doing surgery then? So I can send the surgeon away" how could they say that when all they had done all day was making us wait and suddenly it's urgent only when it comes to getting money!! And every time I asked a question regarding his rupture and gallbladder the lady kept saying "let me ask" "let me check" because the doctor that was just there had already disappeared!! We ended up making a phone call to an amazing vet hospital in Tijuana called "hospital de Mascotas SAJI" we called them and they said to bring him in as soon as we could so we got our baby back from this place and declined the surgery which they did not look too happy about. On the way to TJ, the vets over there were asking for all his lab work in order to be prepared for his surgery and when I called marqueen for his records and ultrasound results to be emailed to me they took over an hour and I had to call 3 times! said the doctor needs to sign off even though we were just there and we're entitled to our records. We made our way to Tijuana Mexico where they did a quick ultrasound that took minutes as soon as we got there and then proceeded with surgery. Unfortunately our baby didn't make it I only wish I would have come to this place in Mexico sooner. If only MarQueen treated this as an emergency as it was after all it's in their name and did tests sooner perhaps we could have gotten him to his surgery sooner and he would have had more of a chance since he was too far gone by the time the whole day of waiting around has passed. To everyone reading this I suggest you find a vet in Mexico or go to this one for a pet emergency or even any need. They care so much more about your pet for not even a fraction of the cost and on top of that they were COMPASSIONATE. I was also quoted $1,800 in Mexico for the same surgery, medication and hospitalization if my baby had pulled through.

I have nothing but the best to say about Dr Rodriguez & the VCA Ontario Staff. She explained the…read moresituation & procedures very clearly & gave me options. For any emergency or pet care please take your loved ones here.

Took my dog in to get evaluated and treated for an injury. Facility seems clean and aesthetically…read moreinviting. Back of the house staff, including our attending vet (Dr. Wilson), was kind and easy to talk to. What lacks is the front of the house staff. They need more adequate training in the discharge and vet hospital protocols. They also are not the warmest people to talk to. Asked for a prescription fill on the phone and was told to upload the hard copies provided unto Chewy, but once I informed them it wasn't acceptable due to pharmacy regulations I was met with a dismissive tone and attitude. Not the kind of treatment you want when going to a facility to tend to your pets at their lowest times. The front staff member, Erica, insisted it was approved already. I asked if it was actually approved electronically and that's when she paused and went to check. Maybe check before answering so confidently? I even told them in the exam room that I would be sending the prescription request over to the office before leaving. She could have simply told me kindly she will let the doctor know as soon as she's free instead of rudely claiming how they are super busy and they'll get to it when they get to it. I would have had much more respect with that response. I'm a healthcare provider and would NEVER come off that dismissive to a patient of mine. Especially for such a simple matter. Unprofessional to say the least.

This review has taken me some time to post because it has been a difficult situation to process. We…read moretook our 6 year old otherwise healthy Labradoodle in due to extreme lethargy and swelling. Intake was fine, but that was the only part of the experience that was. Our dog was taken away for testing and we were left to fill out paperwork. While we were doing that, another patient was trying to make payment for their dog's sudden euthanasia. His card was not working and he was offering alternate ways to pay with no real help or feedback from reception. He felt a bit panicked...his significant other was crying in the exam room while the fact that his card declined had become a very public discussion in the lobby. While we were there an owner came in with a dog that had been hit by a car and another owner came in with a pet with a snake bite. Both were visibly rattled. I had to help one of the owners fill out the intake paperwork, as no help was offered. While we have a dog being put to sleep in one room, two frantic owners in the lobby, and me anxiously awaiting test results, the two people at the front desk talked about their weekend plans and laughed. This went on the entire time I was in the lobby. We were taken to an exam room. The doctor could not pull up the xray images. After waiting for some time, my nerves were frazzled and I ask that she simply dictate what she found, as we did not need visuals. She denied my request and left for 15-20 minutes while trying to figure out how to get the results sent to the correct computer. That wait was horrible as we had absolutely no clue as to what was going on. She finally returned and told us that there was an issue with our dog's spleen and that the surgery would be $8,000 and "probably not worth it." The other options were to take her home and simply wait for natural death, take her home with Chinese herbs that would help death come sooner but not ease the pain, or put her to sleep. At that time I asked my husband to bring our children down to say goodbye. Understand, that morning we left for work with a perfectly healthy (so we thought) 6 year old dog and this decision was absolutely unexpected. After waiting an eternity, the tech came in and administered the medication that caused her breathing to slow and eventually stop. We never saw the doctor after our decision was made. No one offered condolences or their expressed regret that we had such a heavy experience. In fact, though there were signs on two doors that said "please be quite, someone is saying goodbye to a loved one" we walked out with red, swollen faces to staff still cracking jokes behind the desk. It felt surreal. Sometime later a voicemail was left letting me know her remains were ready for pick up. Before I could call back, they placed a second call. Quite frankly, I wasn't ready to take that call knowing what it was about, but I answered. The person on the other end was very matter of fact and ended the conversation saying that if I don't come by the end of the week my dog's remains would "be disposed of." Mind you, this is the first time their office ever talked to me...it isn't like months or even weeks had passed since I was given this information. Additionally, my dog's cremation was a service that I paid several hundreds for. To act like they were doing some favor by holding her 5" x 7" box in their office until I could pick her up was unacceptable and cruel. Over the years I have had many pets that passed and I have never, ever experienced such treatment. I, unfortunately, have to drive by this location daily and every time I do I think back to the poor treatment we experienced from the time we checked in until we picked up our dog's remains. I write this as a word of caution because I would genuinely hate for another pet loving family to ever experience this.

I had to make one of the hardest decisions this past Sunday night--saying goodbye to my 17-year-old…read moredog, Baxter. He had been in a slow decline that suddenly turned rapid, and I knew we were at the end. What stood out most was the veterinarian's honesty. They checked his vitals, but we didn't pursue extensive diagnostics. Instead, he spoke candidly about what he was seeing--neurologically, Baxter was not himself and had clearly lost significant muscle mass. At his age, there was likely more going on than one treatable issue. The veterinarian could have easily recommended a long list of tests. Instead, he gave me real guidance. When I asked what he would do if it were his own dog, he told me he would choose euthanasia at this stage, explaining that "a day or a week too early is better than a day too late" to avoid unnecessary suffering. I had been struggling with this decision for a while, and that honesty helped me feel confident I was doing the right thing. It meant everything. Once I made the decision, the compassion from the staff was incredible. They handled everything with such care, dignity, and kindness. I've also been here before when Baxter was first diagnosed with heart failure, and had the same experience. The veterinarian literally told me it wasn't an emergency and that I could either proceed with treatment there or follow up with my regular vet the next day and save the cost of emergency care. That level of transparency really stuck with me. I'm truly grateful for this team and this office. If you're ever in a difficult situation with your pet, this is a place where you'll receive honest, compassionate care--not pressure to run unnecessary tests or take advantage of a vulnerable moment. Five stars, without hesitation.

Not too long of a wait when we got here for my kitty that I suspected was blocked at 2:10am…read more Receptionist was very professional and nice, very helpful as well as the tech that came and took him back. Didn't want too long either in the room only about 15-20 mins until the Dr came in the room and explained to us what he found. He was very thorough and straightforward told us what we needed to know and answered any questions we had.

Dr. Carroll, Sierra and the all night crew were more than amazing with my pug. They were all super…read morecaring and provided prompt service. A big thank you to them!

We've had many cats over the decades and they always go South on weekends, never fails. Our vet…read morerecommended this hospital and once again he was right on the money. We had to put our beLOVEd cat to sleep yesterday. Since it was an emergency hospital, we couldn't just show up at the appointment time but wait about 90 minutes, which was hard but I understand other pets had emergency situations. The all female staff (?) were kind, calm, and wonderful. This team must enjoy working together. The process was polished and caring, and Dr. Crossin made us feel like she's known us and our little boy for years. I miss him so much already and I'm happy this place was here for us. ************************ I'm surprised at how low the Yelp rating is here. My best guess is that when people love an animal and have to spend big bucks on emergency surgeries and such, the frustration bleeds thru to reviews. In life or death scenarios, our emotions run high and sometimes expect too much from people who can only do so much? Nothing about our experience here indicated haphazard or inconsiderate care, for what that's worth.

I am writing this to share my recent experience, which was a mix of helpful medical care and deeply…read moreconcerning professional conduct by a staff member named Naomi. On the early morning of May 7th, I brought my dog in for labored breathing. After X-rays, the vet determined he had an asthma attack caused by allergies and that his lungs were inflamed. They administered an injection to calm his breathing and sent us home with steroids. However, by 4:00 AM on May 8th, his breathing was still strained, so we returned. He received another injection and a prescription for Albuterol. Unfortunately, the pharmacy process became a nightmare. A local CVS could not fill the script due to technical errors in the way it was written. I then placed an order through Chewy.com on the morning of May 8th. By May 10th, Chewy confirmed they were still waiting for the clinic's approval. When I called the clinic to follow up, I had the misfortune of speaking with Naomi. I explained that my dog had been struggling to breathe for two days and asked why the approval was being delayed. She was incredibly rude and insensitive. When I expressed my desperation to get my dog his medication, she told me that if he couldn't breathe, I should simply "take him to a different clinic." When I told her I was going to bring him back to AEC, she said they were no longer accepting patients today. When I asked to speak to someone else besides her, she placed me on hold for 25 minutes. When I tried to call back three times from my own phone, the calls were sent immediately to hold. Suspecting I was being screened, I called from a friend's phone, Naomi answered immediately. When I asked why I was being sent straight to hold, she stated she would leave me there until she had "new information." I was so shocked with her condescending tone. I even asked if she was hearing the way she was speaking to me, she replied, "Yes, I am," and put me back on hold. After being left back on hold for several minutes, I hung up and called back. Bella answered the phone. She was the complete opposite of Naomi. Bella went out of her way to help me. I told her I no longer wanted to wait for the approval for Chewy to fill the order and was going to see if I could fill the prescription at Walmart. Bella called around to different Walmart locations to confirm they had the Albuterol in stock. Thanks to Bella, I finally have the medication. While I appreciate the medical diagnosis and Bella's help, Naomi's lack of compassion was unacceptable. No pet owner in distress should be treated with such hostility, especially when the delay involves watching their beloved pet suffering. If you bring your pet here, please be cautious of Naomi's involvement in your care. I have seen other reviews talk about an emergency vet in Redlands. I was not aware there was one. I can't imagine returning to this clinic now after the treatment I received from Naomi.

I brought my cat to Easy Valley Emergency Pet Clinic while I was extremely distressed and worried,…read moreand from the moment I walked in, I was greeted immediately with kindness and compassion. While I didn't get everyone's names, every staff member I interacted with was so sweet, friendly, and reassuring. It truly gave me a sense of security knowing they genuinely cared and were there to help my cat. Dr. Singh was very helpful, straightforward, and honest throughout the entire visit, which I really appreciated during such a stressful situation. One thing I especially appreciated was how transparent they were with pricing -- they gave quotes for everything, broke down every charge clearly, and provided an itemized receipt at the end. I was met with both good news and bad news, but I'm incredibly grateful that I still got to walk away with my baby. Thank you all so much for your care, compassion, and help during such a difficult time. I would truly recommend this place to anyone needing urgent care for their pet.

Horrible Experience! I wish I could give a 0 or a negative…read morestar review! We brought our 14 years old cat to this "emergency" clinic at 10:20PM. A lady came out not to greet us but told us that they close at 11PM due to new management and this is place is sold to another company. The doctor was seeing the last patient of the day and was referring us to another clinic in Glendora. We told her to please ask the doctor to take a look at our cat. We are willing to pay double the visiting fee. She went in for about 5 minutes and then another gentleman came out and told us the same thing. The clinic was sold and we close at 11PM now, etc. I took out my phone and showed him that it's 10:27PM. He said they wouldn't have enough time to do procedures to our cat. I told him our cat is old and he can't handle that much pressure anymore going to Glendora.. Long story short, this place has last call like some high end restaurant and I'm guessing everyone wants to get off work right at 11PM. Good luck with the "new management last call clinic". Getting off work is their first priority and not saving pets lives!

I took my cat there for the first time for urinary problems they rushed him in and took great care…read moreof him. The hospital was clean and smell good. The staff was very friendly and helpful and knowledgeable. The cost wasn't bad either. Thank you to all the staff at Corona Animal Emergency Center

Losing a pet is never easy, but saying goodbye to our beloved 16-year-old Pekingese was one of the…read morehardest things our family has ever had to go through. In such a devastating and heartbreaking moment, the staff and doctors at Corona Animal Emergency Center were absolute angels. From the second we walked through the door, they treated us and our sweet dog with the utmost dignity, gentleness, and profound compassion. They did not rush us at all; instead, they gave us all the time and space we needed to say our final goodbyes, explaining the entire process with so much empathy and care. While our hearts are completely broken, we are endlessly grateful for the tenderness and kindness the staff showed during our baby's final moments. They made an incredibly painful experience as peaceful, respectful, and comforting as it could possibly be. Thank you from the bottom of our hearts for the incredible grace and care you provided.

Amazing how the people in this industry don't answer their phones. This company answered on the…read morefirst ring and Bruna was very kind and knowledgeable about pet transportation. She took the time to explain in detail everything I would need to do in order to have the dog shipped and received! Thanks Again Bruna!

I can't be any more thankful. I was a mess when my baby was hurting and I needed help. Brenda was…read morefast, caring, and professional. My baby boy is doing well now. Thank You!!