Definitely a much better experience this time around. Last Sunday, our dog had an episode and our…read moreregular vet was closed, so we decided to give this place another try. The difference was night and day--literally. There were significantly more staff members during the day compared to after-hours, which made a huge impact. Patients were seen and treated quickly, and the overall process felt much more organized. We were in and out within an hour, which was a huge relief given the situation.

Finally have the strength and courage to write my review. I will try to keep this short…read more On Christmas Day, our fur baby wasn't feeling well the whole day. He vomit throughout the day and didn't have much of appetite. His favorite meal and treat didn't even entice him. We were so worried that we had to bring him in since our regular vet location was closed. My wife brought him in on the night of Christmas but we didn't really get any real updates throughout the night as we waited at home. We went in super early post-Christmas morning to get some answers. The doctor was pushing insulants into our pet every couple hours despite our fur baby's heart condition. He even kept pushing for more unnecessary tests and advising us to go to other clinic for more tests. My wife and I felt like we were talking to a sales person who was just trying to rack up the bill more than a compassionate and caring vet. I refused to have our baby get tortured like that so we immediately took him to our primary care, VCA, since they opened the day after Christmas. At this point, our baby was so weak that he couldn't even lift his head. The vets at VCA were so compassionate and caring that they advised letting him go because he was already in very bad condition by the time he was admitted. The VCA vet advocated for our pet which we were very touched. We ended up taking our baby home and have someone come to our house to put him down. It was a very sad Christmas for both my wife and I but the even sadder part was how bad this clinic was. The focus on gain rather than the lack of compassionate left a disgusting taste in our mouth. Sometimes we wondered if we haven't brought him here and waited an extra day to take him to VCA, would he had still been here. Anywho, we will never come back to this clinic again.

Took our cat Shiro to Access he had a large wound in his chest area which was not good. the doctor…read moreand staff really took care of him and he is recovering very well. Best, Abdul

The staff and Dr Nivison were very quick and caring. They took great care of my Frenchie, Levi. He…read morewas having acting strangely, not wanting to walk too much. He was in respiratory distress because he was nervous. They saw us right away and stabilized him. He saw his regular vet the next day and he is back to normal. I really appreciate how quickly they took him back and took great care of him.

I came here because my fur baby unfortunately swallowed a raisin. The vet techs took her in…read moreimmediately. The wait was long. I mean very long. Except to be here for some hours. They brought her out and she seemed fine. They explained to me they were able to retrieve one raisin. I was relieved because I thought she swallowed more. Now when it came to cost, I know these things can be costly. The Dr assistant did want me to pay between 3,500-4,500 for my fur baby to stay there for two nights to check her levels. When I informed the Dr assistant I did not have that sort of money. The Dr assistant demeanor seemed to have changed, but she followed up with me after and asked how Prada was holding up. The doctor on the other hand was very nice and accommodating. Luckily my fur baby Prada is very much alive. If my fur baby has another medical emergency I would come back here. Especially since this is the only emergency vet open 24/7.

I usually don't write reviews like this, but I do not want another person to go through what I…read moreexperienced. On January 8, 2026, I took my dog to VCA Advanced Veterinary Care Center. In the beginning, everything seemed fine. I was able to get an appointment within two days after my regular veterinarian referred us for an ultrasound. When I arrived on 1/8/2026, I waited for more than an hour. I understood they were very busy, and an assistant came out to explain and apologize for the delay. When it was my turn, I met the doctor. She was very professional and kind. She performed the ultrasound and took her time explaining the results. I received my dog's medication there, and they explained how to administer it and told me to call if I had any questions. I was instructed to give my dog two prednisone pills for the first seven days, then reduce the dose to one and a half pills. While my dog was taking two pills, he improved--he was eating, breathing better, and walking. However, once I reduced the dose to one and a half pills, his health declined, and he began showing the same symptoms as before. I called the clinic VCA 1/18/2026 on a Monday to ask if I should return to the two-pill dosage. The doctor's assistant, Kylie, who was very kind, told me the doctor was not in and that she would send her a message and call me back as soon as she heard from her. Tuesday passed, so I called again and spoke with a woman named Jennifer, who was not very pleasant. She said, "Didn't the assistant tell you they would call you when the doctor gets back to her? She's not here and won't be back until Thursday." Thursday Jan. 22 Kylie texted me apologizing and letting me know that she would re-message. The doctor ,never got back to her. I waited until Thursday. No one called. More days passed, still no call. I did not call again because Jennifer had told me they would contact me once the doctor responded. Nearly a month went by, and I never received a call. During this time, my dog passed away. When I took my dog to his regular veterinarian on 1/26. I was told that VCA still had not sent them the ultrasound results. I had received the results myself ,but I am not a veterinarian and cannot interpret them properly. I am extremely disappointed. I have lost trust in this place. I had even referred a cousin to them, but I immediately called her and told her to cancel and seek care elsewhere. Once you leave this place, it feels like you no longer exist. I am still angry, disappointed, and confused. They were very attentive while I was there, but after I left, my dog felt like he no longer mattered. I am strongly considering contacting a lawyer.

I had to make one of the hardest decisions this past Sunday night--saying goodbye to my 17-year-old…read moredog, Baxter. He had been in a slow decline that suddenly turned rapid, and I knew we were at the end. What stood out most was the veterinarian's honesty. They checked his vitals, but we didn't pursue extensive diagnostics. Instead, he spoke candidly about what he was seeing--neurologically, Baxter was not himself and had clearly lost significant muscle mass. At his age, there was likely more going on than one treatable issue. The veterinarian could have easily recommended a long list of tests. Instead, he gave me real guidance. When I asked what he would do if it were his own dog, he told me he would choose euthanasia at this stage, explaining that "a day or a week too early is better than a day too late" to avoid unnecessary suffering. I had been struggling with this decision for a while, and that honesty helped me feel confident I was doing the right thing. It meant everything. Once I made the decision, the compassion from the staff was incredible. They handled everything with such care, dignity, and kindness. I've also been here before when Baxter was first diagnosed with heart failure, and had the same experience. The veterinarian literally told me it wasn't an emergency and that I could either proceed with treatment there or follow up with my regular vet the next day and save the cost of emergency care. That level of transparency really stuck with me. I'm truly grateful for this team and this office. If you're ever in a difficult situation with your pet, this is a place where you'll receive honest, compassionate care--not pressure to run unnecessary tests or take advantage of a vulnerable moment. Five stars, without hesitation.

We had to rush our dog to the emergency vet late last night because he was suddenly in a lot of…read morepain, and we're so grateful for the care we received. The staff was incredibly kind, attentive, and supportive during such a stressful time. They really helped ease our worries and made us feel like our dog was in good hands. It turned out he was having back pain, and they took the time to clearly explain everything and walked us through how to care for him afterward. Their kindness and professionalism meant so much to us. If you ever have a pet emergency at night, I highly recommend this hospital. Thank you again for taking such great care of our dog

We have been to LBAE a number of times for our Golden Retriever Byron…read more The latest incident required surgery for an obstruction. As always, Byron received great care and has recovered. Dr Ravi did the surgery and we appreciated the follow-up. Dr Lee and Dr Kerr also provided great support. Because Byron has IBD his symptoms could have been dismissed as part of his condition. We were lucky that when Dr Lee suggested an xray, we took her advice. Everyone at Long Beach Animal Emergency was amazing.

This review has taken me a months to write. My cat passed away on 5/4/25. The female working the…read morefront was such a terrible human, she was upset and rude because she had to stay extra she was so frustrated and was taking it out on people. When signing the documents for ashes I specified 5 times that I wanted my cats ashes back, she was so upset she wasn't paying attention and charged me about 400 and I told her I want my cats ashes back you are billing me incorrectly and so she corrected the mistake. Fast forward weeks I never received my cat back, I called the clinic and they kept avoiding me I requested a call back from the manager. So he called me back and before I got a chance to greet him he was attacking me saying that I better be professional and stay calm, he was so unbelievably aggressive it's disgusting. Then he told me I would be getting a refund of 50 dollars because I was billed incorrectly. . .i said you didn't bill me incorrectly you billed me for my cats ashes that I requested to receive and he started getting upset saying no that it was only a billing issue. I never got my cat back and he was only a baby. To know that he was burn and his ashes mixed with all the other unclaimed pets pains every day. I sincerely wish the absolute worst to the manager and every terrible person at that place. Please listen to all the bad reviews!!!

Considerate and compassionate staff and the establishment is nicely taken care. Clean, good amount…read moreof space, looks like they have a rhythm and flow that makes operations efficient. Worth noting: Expect big urgent care invoices and be prepared to ask questions, line by line, to make sure you understand the costs and necessary treatment. I received a BIG OLE $$$ bill in the thousands and had to review each item, and upon doing that with the (very patient) Vet, they decreased the amount over 50% for the unnecessary treatments. I think every pet parent can agree that the most important thing for our fluffy little ones is proper care and love from the professionals treating them. This is why I'm rating this place a 5 star. They were all terrific people and took wonderful care of my dog (and me!) during a high stress day. P.S. They also offer coffee and snacks and that was a lifesaver after being there for 3.5 hours.

what went well? EVERYTHING. My baby cracked his tooth last…read morenight and although VEG doesn't have dental equipment (they should) my dog's tooth was hanging by a thread. They were quick with coming up with a plan and removing the tooth, putting him to sleep, and walking him back up (took about 20 minutes altogether) I was so informed, impressed and grateful how quick this team was especially Grace J. The RVT. Although they weren't able to take the entire root out we were glad they were able to get the most uncomfortable part out and we took him to his vet to handle the rest. I love the open concept of VEG, I was able to be apart of everything and I'm so so thankful.

When our dog Cheyenne faced an unexpected medical emergency, we found ourselves terrified,…read moreoverwhelmed, and desperate for answers. From the moment we met Dr. Ha, Dr You and the team, we knew we were in the right hands. What sets this practice apart is the rare combination of exceptional medical expertise and genuine compassion. Dr. You took the time to explain everything clearly, answer our questions, and help us navigate an incredibly emotional situation with confidence and trust. Just as importantly, every member of the team treated both Cheyenne and our family with kindness, empathy, and respect. My wife Jenna and I own a business ourselves, so we understand how difficult it is to build a truly outstanding team. Dr. You has done exactly that. Over a very stressful 12 hours, we experienced not only a high level of professional skill, but also a level of care and concern that made us feel supported every step of the way. We are deeply grateful for everything Dr. You and his team have done for Cheyenne. They cared not only for our dog, but for us as well. In a world where compassion can sometimes feel rare, this team delivers it every day. Thank you, Dr. You and team. We will never forget your kindness. Tony & Jenna

Honestly if Dr.You was a regular dr at a vet hospital instead of emergency I would immediately…read moreditched my dogs primary dr & went to him because that's how good he is. I had a great experience. I think as a pet owner we have so many questions for our fur babies and some vets don't seem genuine, but Dr. You cares so much and so does his team. Hands down one of the best ER hospitals out here in OC! Thank you guys so much for helping Mimi

On 4/22, we adopted two cats from OC Animal Shelter. On the night of 4/25, when we came home, we…read morediscovered that one of the cats, who had recently been spayed, had opened stitches at the surgical site. It appeared the wound had not been properly secured, and it was only held together by a staple. We were shocked and very worried. It was late at night, and we called multiple places trying to find help, but no one was available. We were then recommended VEG, with the reassurance that they do not turn away emergency cases, so we rushed in. From the moment we arrived, we were immediately taken in and cared for by Dr. Quynh Nguyen and the staff on duty. Dr. Nguyen showed exceptional compassion, empathy, and professionalism throughout the entire visit. We explained that we had just rescued these cats and were also facing financial limitations. She treated the situation with understanding and worked with us to make sure our cat received the care she urgently needed. We are deeply grateful for the kindness and support we received that night. It made a very stressful situation so much easier to get through. We would not hesitate to return to VEG in an emergency and highly recommend Dr. Nguyen and the entire team.

You're all so amazing! We brought my rabbit to you because he wasn't feeling well, and you sprang…read moreinto action right away! You were incredibly quick, and sadly, he had to be put down. We cremated him, and you're so kind--we received a note with his paw prints and hair. This was truly kind of you, and we're so grateful. Thank you so much.

Took my pups, Biscuit and Butter to their wellness exam this morning. They were excited the whole…read moretime. They loved every staff member they came in contact with. I love everyone's energy. Everyone was welcoming and friendly. Very professional and showing attentiveness and urgency to assist us. Gilbert and the Dr, I forgot her name but they both were able to answer all of my questions with no problem. I took my lil chihuahua for moral support and she was receiving a lot of attention herself lol. All in all the Dr said both my pits are healthy and looking good. We had a great visit. The staff there is awesome. The facility is as nice and clean with a spacious waiting area. I definitely recommend this hospital. You can see they really love what they do.

Truly happy with my first emergency experience here. I accidentally ended up here thinking I was at…read moreCrossroads Animal Hospital where I've taken my dog before. Didn't realize it until I walked into the lobby but I'm glad we stayed. We brought my dog in at night due to a vomiting/diarrhea emergency and I am very happy with the care she received. She had to stay 2 nights, originally was planned for a few hours, then overnight and then 2 nights because they needed to stabilize her. My first interaction was with Dr. Lee and she and all the other staff were amazing (I don't remember their names). I appreciated getting follow up checkin calls every few hours with updates on her recovery. It was expensive but I appreciated that they provided us with the estimate and services. They even provided a partial refund as she was discharged hours earlier than expected. Thank you VCA Lakewood team for helping my dog and taking such good care of her!

From the moment we arrived to the moment we left, the staff were attentive and compassionate. The…read morenight shift provider Dr. Holly was hands down the most kind, gentle vet we've ever encountered. Unfortunately our senior dog was at the end of his life when we brought him in and she showed him the kindest love I've ever seen out of a medical professional. The beginning process was a bit bumpy. I'd give this place five stars if the front desk rep had stating from the beginning that we'd be waiting for shift change and gave a price estimate on fees for the exam. Taking care of our pets(just like people!) can be expensive so it's understandable. We would like to thank Dr. Holly for how gentle she helped us lay our "baby boy" to rest. Nobody ever wants to shorten their pet's life but sometimes the greatest thing we can give them is a peaceful passing. Thank you Dr. Holly for your tremendous effort and the way you walked our family through this difficult time. We were able to be there with him all the way to the very end. And she knew he was loved deeply.

We came for for our senior dog who was sick. My mom thought she was gonna lose her…read morebestfriend/companion that day but thankfully it wasn't something serious. Just a UTI. From the time we arrived to the end, the staff and vet was super helpful and accommodating. We really felt like they took their time to help and understand our situation. Thank you Dr.Jung and Ms. Melanie for being amazing to our old Chikee.