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    Velocity Air

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    2 years ago

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    People searched for Heating & Air Conditioning/HVAC 144 times last month within 25 miles of this business.

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    Climate Care Heat & Air - new train xr system

    Climate Care Heat & Air

    (1 review)

    (I will be cross-posting this on several sites). TLDR at bottom…read more My experience with Climate Care has made me a customer for life. The AC stopped blowing cold air on Sunday night. Normally, we're the kind of people who try to fix most of our problems on our own before calling someone, but my husband was out of town for a business trip all week, and I didn't feel comfortable trying to diagnose things on my own. I knew I couldn't wait 6 days without AC. So I started doing research. The first guy I called gave me a long list of things that probably needed to be replaced, and gave me a quote of around $400. I gave him my concerns about him diagnosing the AC unit over the phone without even looking at it. He became very rude and told me he could give me an in person quote on Wednesday. I told him to make me an appointment for Wednesday and decided to keep looking around for other options. I'm pretty sure I called at least 15 other places. Several of them quoted me around the same price, or couldn't make it to look at the unit until several days later. I actually ended up finding Climate Care on complete accident while I was looking for a phone number to another place, and I truly believe that God was on my side that day. I was extremely annoyed by the time I called, and I know that was definitely heard over the phone but they were friendly with me the entire time, and he told me he could come look at my unit that day, within the next hour and a half if I was available and give me a quote based on what they found. My prayers had been answered. Brian (I think?) showed up when he was supposed to, and immediately started looking at my unit. Within 15 minutes, he had a diagnosis ready. When he came back he explained the problem to me in simple and matter-of-fact kind of way. I run into service guys all the time (especially in auto shops) who think that because you're a woman you just won't understand the situation, or you don't know what you're really looking for. I did not feel that way at all talking to the guy, and it was a serious breath of fresh air. I was more than prepared for him to tell me that I needed to replace this long list of parts and it was going to cost me over $400. He told me I only needed to replace one part, quoted me around $80 and had the problem fixed for me around 2 hours later. He even took a little bit of extra time to clean up around and inside the unit (at no extra cost to me). I was very pleased with my service and I'm convinced that my AC is working better now than it ever did. I will definitely call them first with any issue I have in the future. TLDR: Was quoted $400 and several days wait to get started on the work for the first company I called. I found Climate Care on accident, and have never been so well taken care of. They were extremely nice, and looked at my unit that day and gave me a quote of around $80. They went above and beyond to make sure my unit was working properly and even cleaned around and inside the unit to make sure that the AC was working 100%.

    From the owner: Our Buisness specializes in providing you with the best quality for you money. We offer both…read morecommercial and residential repair, service, and replacement on HVAC+R systems

    Better Air Duct Cleaning - Before and After Photo

    Better Air Duct Cleaning

    (6 reviews)

    David was great! I called about some airflow problems, and he took the time to walk me through…read moreseveral troubleshooting steps I could do myself, explaining everthing in detail using layman's terms. With any luck it fixes my problem, but if not, I'll DEFINITELY be calling him back. I love that he was willing to provide what service he could over the phone, where others might have charged for an inspection. He clearly has the interests of his customers at heart.

    You really only know how good a person or company is when something doesn't go as planned. This is…read moreone of those times. Tommy showed up after sending apologies for being late (traffic). Didn't have to, he wasn't late. They said he'd be there 8-10a. Said "GPS says I'll be there for 8:17a". Good start in my book. Tom toured the 2 floor home. It has brand new oil furnace, forced air in an "octopus" vent system, so we expected to be paying their high range of $500ish. That's half what others have quoted us though. We opted for sanitizer as well (with Moms allergies we decided to since it was being done). That was $200-250. Has a nice lemony scent for a little while, minor. Lasts less than an hour. Tom finished his work 1-2p and while he did turn on furnace to see if debris came out anywhere, nothing of note did at that time. It happened later on that soot and debris came out of all the vents. We contacted Tommy and here's why he gets the five stars he deserves. He immediately apologized profusely. He said while he's not sure why it was doing that now and didn't before, he will come right back out as soon as possible. He couldn't return until Saturday, he was on jobs when we told him (the day after, so one day was in between). And return he did. He texted his arrival time and apologized again when he showed up. He's genuine in demeanor, I don't get that vibe that he knew something was off. He was sincerely sorry and felt bad the job wasn't satisfied, worse felt bad my Mom's allergies were triggered. He spent several more hours this morning cleaning up anything he saw, and of course troubleshot where he thought the catches of debris may have happened. Very "extra" thorough, as best he could. Tommy stood by his work. His very words were he warranties his work, an actual warranty or moral one I don't think that mattered to him. He and I agree, the home's octopus vents and setup possibly made this job more difficult than a usual one. To me, it's how you handle those ones that go haywire that highlight what kind of a person and company you are. These guys passed with flying colors.

    Velocity Air - hvac - Updated May 2026

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