This firm has plumbers with a lot of knowledge and experience who are very courteous and…read moreconscientious about the quality of their work. We would highly recommend them.

Overcharged: the plumbing team was doing some renovations at our home, so I asked them to install a…read moredishwasher as well. They charged me for two guys, total of $435 to install a dishwasher! No explanation. It doesn't take two guys to install a diswasher. Have been happy in past with them but cant trust them to be fair now.

Outstanding service. Zach did an excellent job. Was timely and professional. Pricing was very…read moregood.

We had a garbage disposal go out a few weeks ago. Shoner came over super quickly - got the job…read moredone very efficiently. Would highly recommend them!!!

Prompt, thorough, professional. Even showed me a fix I can do myself next time. Family business,…read morefairly priced. Both Ed and Brian (father and son) have been out for repairs. Great job every time!

Mike came to our kitchen faucet emergency. Very professional and 'understandable'…read more The new Kohler is so sleek, efficient and very secure! Thank you, Mike.

called in the morning for a clogged bathroom sink. The technician was at my house within an hour…read moreand rectified the issue within 30 minutes. Everyone I spoke with was kind and respectful. I paid less than I expected which was also pleasantly surprising. I wouldn't hesitate to recommend this company or use them again.

first, despite our name, we're real people…read more We had a blockage in our kitchen sink yesterday evening in Ypsilanti. I pulled off the trap and saw it was clear, meaning the problem was farther down. So... time for the professionals.. Called our usual plumber who suggested contacting MPR. Told the dispatcher, and she scheduled a visit Fri afternoon. Don't recall his name... but he got here, did a quality job with a _loooooong_ snake, put everything back. Professional and top notch. oh, competitive pricing, too ($250), Yeah, you can probably find someone cheaper but that's always a significant risk.

I broke the outdoor spigot. They responded Sunday night and fit us in the next day at the time…read morethey estimated! Awesome experience!

We hired Washtenaw Plumbing and Heating to install a toilet because the cast iron flange needed to…read morebe replaced. Martin got back to us quickly and scheduled an appointment for a few days away. Cameron showed up to do the job. He was very confident and said it would be no problem until he saw the toilet, a Toto Aquia 2, which has smooth sides and uses a different mechanism than the usual bolts to hold it down. When he saw it, he said it would take longer than he initially thought because he had never installed one like that before. We were a little annoyed that our bill went up because of the plumber's self-described inexperience. Martin explained that it's just more difficult to install a toilet like that, and we decided it was worth the $600 or so they would charge us. Cameron did a great job installing the toilet. He did leave a mess of iron shavings and wood in the basement below where he did the work. A couple weeks later, the countertop is installed and we now need our sink plumbed and installed. It's a vessel sink that sits on top of the counter, and we explained that to Martin when we made an appointment so it wouldn't be a problem. I even sent a spec sheet on the sink and the faucet, along with a photo of the countertop with the sink and faucet mocked into position. Cameron comes to install the sink, and when he sees what's required, he asks my wife, "How do I attach the sink to the countertop?" That's very disconcerting, because we hired them to know that and do it right. I wasn't home so my wife called me and asked what to do. We agreed that Cameron shouldn't do the work until he had gone over the job with Martin. It was going to be another $500, and we wanted to make sure it was done right. My wife told Cameron how happy we were with the toilet and explained that we'd prefer he talk to Martin first before he did the work. He acted a little defensive, saying "I'm a master plumber," and explaining that if he did the job it would be done right. She made sure he had a code to get into the house, and he left abruptly. I followed up with Martin on the phone, who said he didn't have time to go over the job with Cameron in detail, but that he should have known how to do it. He also said Cameron was embarrassed that we were hesitant to let him to do work, and that Martin would have to come do it himself. I asked when the soonest he could come was, because I was expecting to have a sink, and he said he would call me back in the afternoon. I got home in the early afternoon and hadn't heard from Martin. I also found that the water was off to the whole house. Annoyed that Cameron had not turned it back on, I did so myself. When I did, I found that water was pouring into my basement from the bathroom because Cameron had left the sink valves open! I had had them closed because they weren't attached to a faucet. In my mind, a Master Plumber should leave the house in a way that it can be used, offended though he may have been. It wasn't our fault that for a second time, he didn't know how to do the work we hired him to do. We shouldn't have had to deal with a flooded bathroom for the sake of his ego. We had just installed new linoleum floor and a hand-made cabinet. Cameron's mistake could have cost us all of that work. I was furious, and I called Martin right away. I explained what happened and asked him to call me back to make things right. It's been over a week, and still no word from Martin. In my message, I was clearly very angry and I said the phrase "flooded my fucking bathroom," so maybe he thought he didn't owe me a call because I was rude. TLDR - This company is expensive, and we had 2 bad customer-service experiences with Cameron, who expressed doubt in his ability to do the jobs and took it personally when that made us uneasy.

I had a leak in my basement and knew I needed some pipes replaced. I knew it was going to be an…read moreinvolved project yet needed to be done to prevent further issues. I also needed a few faucets changed out. I knew it was going to cost $$$ but wanted to make sure I had quality work done without getting ripped off. I followed the recommendations of a few people and had olde towne plumbing replace pipes in my basement, install some shut off valves, and replace two bathroom faucets. I am SO HAPPY I went with them. I felt the price, professionalism and quality of the work was well worth the price they quoted/charged me. There were no surprises or upcharging and everything was discussed beforehand. If I ever need plumbing work, I will not hesitate to go with olde towne plumbing. Thank you Olde Towne plumbing!!!

This company installed shower hardware in such a way that the water cannot get hot, did not return…read morecalls or emails to have this remedied, did not respond to BBB, shows on website it is BBB certified but is not, did not return calls from the Township. Worst company I have ever dealt with

Just had my 30-year-old HVAC system replaced by Indoor Comfort, and I couldn't be happier with the…read moreexperience. The installation team was knowledgeable, professional, and courteous throughout the entire process. They completed the installation in just two days, and everything was done with great attention to detail. Excellent service from start to finish. I highly recommend Indoor Comfort to anyone looking for a quality HVAC installation.

Tim came out to do maintenance on my AC. He was very friendly and knowledgeable and answered all my…read morequestions.

I am truly amazed at the dedication that Boyce plumbing did for me. A young man by the name of Ty,…read moreI believe showed up within 40 minutes of my call and he stayed a long time even fixing the mistakes that other supposed experts had made. They have my highest regard. I've had several plumbers on this island. Boyce is going to be my last one and I'm sure I'll be using them a lot sincerely, Timothy Nazareth.