I purchased a coop in Ann Arbor after graduating from the School of Social Work at UofM and began working as a therapist. I was doing a major rehab, and my HOA required permits to install a new tub, toilet, and all faucets, including a hot water demand tap. Also, I wanted to run gas lines for my stove and dryer. I called around to find a plumber and a mechanical person. Some of the quotes were outrageous. Alex came and gave me a quote that was half the cost of what I was getting. The plumbers had to come out four times at different stages. Meredith was patient and efficient, scheduling with the building department and her staff. Special thanks to Matt, Jeremiah, Tom, and others. Alex also went beyond to have his crew install my gas stove and new utility basement sink. Everyone showed up on time, professional, efficient, and friendly. And they cleaned up thoroughly after each job. Highly recommended! read more

Mitch The Plumber - Plumbing Near Me

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This was our second positive experience with Mitch the Plumber. Meredith did a great job scheduling our work and keeping us informed about the plumber's planned arrival. Sean showed up looking like the professional he is. Sean started by checking our replacement toilets for cracks and defects. Then he removed the old toilets and installed their replacements. Those old toilets were HEAVY, but Sean carried them downsairs making sure he protected our house and stairs from any damage. When he was done, Sean checked his work carefully and then cleaned up after himself. What a great job - those toilets look like they were always meant to be there. Thank you to the Mitch the Plumber team but especially to Meredith and Sean for taking such good care of us. read more

Our water heater was leaking & needed to be replaced. It seems most of the larger mechanical and plumbing contractors around here are gouging customers with their pricing. I guess they are busy enough that they can find enough customers to pay outrageous prices. "Mitch the Plumber" on the other hand, gave us a very reasonable quote over the phone, and installed the new water heater the next day. Very professional, polite and quick, and installing the same water heater the others also quoted. I give these guys an unequivocal recommendation to anyone needing plumbing work in Washtenaw County. (And there really is a Mitch!) read more

Called Mitch the Plumber on a Sunday evening to schedule an appointment for a leaky toilet. Alex setup a next day appointment and on Monday, Mike and Keaton showed up - they were very polite, knowledgeable and addressed the issue within minutes. Highly recommend them! read more

Sean installed a toilet. He was efficient, professional and great to work with. Previously Mitch the Plumber had installed a bathroom faucet and another toilet and all the work was terrific. Could not recommend more highly. read more

Called this company and a female answered and I told her my problem and she gave me a between 11am-1pm appointment and said the plumber would call before he came. No one called or ever showed up and I called the office and left a voicemail and called one more time and got the voicemail once again and I never heard from them again. read more

Timely installation at a fair price. I wanted a new water heater. They came by the next day and took care of it quickly and for less than the two other quotes I got. They replaced my water main valve quickly, and when a small leak came up, they responded within the hour. Mitch is highly available and gets issues resolved quickly. Sometimes not actively responsive (e.g., you might call and they'll get your message, but never respond to you unless they're ready to schedule something), particularly if you call the office number. Great service overall, highly recommended. read more

Mitch The Plumber - New main valves and meter horn installed by Mike. - Plumbing Near Me

Mitch is a busy guy and may be tough to get a hold of, but I have nothing but great things to say. He came out free of charge on *two* separate occasions to inspect a water heater at my rental property in Ann Arbor, and he was able to work with my renters to install a new hot water heater AND install a new faucet that was leaky. I didn't have to purchase the faucet in advance - he took care of everything for me and charged me a fair price. He was very respectful over the phone and with my renters - they actually told me that he was awesome! Grateful to have someone like Mitch looking over my home. read more

Needed to replace our battery operated backup pump system (which died some months ago) and after googling around, found their information... call them up, asked them how much the water based back-up system would cost, got the estimate and made the schedule. The plumbers came out, started working on the back-up and they noticed the old sump pump wasn't working properly, so had them replace the primary as well... unfortunately, on the water back-up system they were missing a part, so for this visit, they replaced my primary, they came back five days later and installed the back-up system... during the whole time, they were very professional, informed me of all the things they were doing and showed me how the new system worked. Now, I don't have to worry when it rains... I used to go downstairs whenever it rained, but no more! read more

Excellent. Accurate assessment of plumbing problem. Good communication about the option for fixing the plumbing leak and repair. Work was done efficiently, in reasonable time and cost was reasonable for a good tradesman. Would definitely call and request services again, as I am working on a kitchen renovation with an older home, so I expect more surprises. read more

Fabulous from start to finish! Backed-up bathroom sink. Bc of pandemic, Tried unsuccessfully a few ways of fixing it myself. Called, and first amazing thing, a human being answered! Second, it was actually Mitch himself. Third, they scheduled someone to come to the house around noon the next day, today. Fourth, He arrived precisely at 12 o'clock noon! Within 15 minutes he had not only fixed it, but had shown me how to handle it in the future. Very reasonable rate, within those 15 minutes he had cleaned up, I had paid and he had gone. Absolutely recommend this excellent and local family business! read more

Can't recommend. I called with 3 problems. 1. Tub spout needs replaced. 2. Bathroom sink faucet handle needs repaired (water won't shut off). 3. An entire bathroom has very low water pressure. The good notes first. They called back immediately on Friday afternoon and got me on the schedule for the following Monday. Very quick. Plumber showed up on time, but he did not seem to appreciate pleasantries. But ok, that's fine, just fix my plumbing and we'll be good. 1. Showed him the tub spout, he looked at it for 5 seconds and said "I can't do that, I'm 70 years old, semi-retired, and have had several operations on my hand and shoulder." OK, let's look at number 2. 2. Showed him the bathroom faucet handle. He said "what kind of faucet is that?" (It's a standard bathroom sink faucet from a big box store, nothing exotic here, Delta or Moen or something undoubtedly). Looked at it for a moment and declared he doesn't have the parts for it and can't tell what brand it is but it probably came from Lowe's or Home Depot. At this point I realized he wouldn't possibly be up for tackling an entire bathroom with no water pressure so we mutually agreed I should look to have my very basic plumbing needs met elsewhere. If you need something very simple done quickly, they *might* be able to help you. But when they opt out of a standard tub spout and bathroom faucet repair, it's hard to say what they *would* be up for. I'm not crazy about leaving bad reviews but I just had to warn you on this one. read more

Had Mitch and his crew in earlier this week and they did great work for a reasonable price. First crew member showed up and assessed what he would need and his co-worker was waiting for his call to quickly get the material and head over. I've gotten screwed before by one-man crews charging me an hourly rate for them to go to Home Depot shopping for what they would need. Mitch was also able to give input on what else could get fixed with the plumbing and gave me a quote but was not high-pressure on needing to get it done, which is always appreciated. read more

This review is for Mitch's call back policy....It's poor!!! I wish I could review his work, but I never got the chance! After leaving a detailed message during the work day about my non-emergency plumbing issue, I failed to receive a call back. I'm not sure if my problem was too small/ too big/not worth his time, but the least any contractor can do is return a call and say that they are too busy. Everybody wants to use the"small local guy", but if they don't do the simple things like returning messages, I'll just move on to the larger corporate companies!! read more

We recently called Mitch the Plumber to discuss diagnosing and repairing a sump pump that was refusing to shut off. Talked to Mitch himself and he was very clear about the possible causes and options and on the range of cost - from $75 for a simple visit and fix to $375 for a new pump with installation and necessary parts. On top of this a $25 off Yelp discount was offered. Scheduling was flexible and they came out the next day to take a look, which we appreciated. The technician that came out (not Mitch) was knowledgeable and through in his examination of the pump and informing us of our options. As another reviewer noted, he did use coarse language, which I found to be both unnecessary and unprofessional. In the end, we decided it was time for a new pump, which was installed the same day. The only issue was the invoice. It did not include any details and the write up stated "Install new Sump Pump and Check Valve. $375. Including Yelp Coupon -$25. Total $375". I was not home at the time and my wife paid the full $375 amount. Perhaps there was some misunderstanding, as the technician who did the work was not the person I scheduled and approve the costs with. The good news is that when I spoke to Mitch a few days later, he agreed to the understanding we had and we received a check for the $25 in the mail within a few days. Overall, a good experience for the prompt and knowledgeable service, but I would have preferred not to go back and forth to get the cost to be what was previously agreed. At least the error was corrected quickly and without disagreements. read more

Reading the reviews here, it seems that people are saying that Mitch The Plumber does great work but there are problems with communication. That was our experience. The two plumbers who did the work were amazing, working really hard and efficiently with no chitchat and perfect results, at a cost that didn't seem out of line. That's why they get five stars from me. However the original phone call got a little garbled and the plumber who first arrived hadn't been given complete information (he had been told one job when there were two). He called for help, so it all got done. My strong suggestion is --- don't rely on a phone call if you talk to Mitch himself (I think the answering service is okay). Follow up with a complete and specific email. I think you'll be pleased. read more

Another Ann Arbor plumber referred Mitch and his business. Our business called once and left a voicemail (in fairness, it was on New Year's day--- fully expected to leave a voicemail). On Friday, we called back again, and spoke to a person. This person promised to have a plumbing "technician" call us from the road and schedule an appointment to service our business' bathrooms. Never received a call back. Nothing. We had to call and give the business to another plumber in town, who not only called us back, but scheduled an appointment and showed up promptly. Seems a shame that this business could not just call and say they were too busy to take our work. read more

Fast, outstanding service. Very professional. Quick call back and fast to come out and fix my clogged sink and drains. Reasonably priced.

Went above and beyond repairing my kitchen plumbing. Highly recommend and will certainly use again

I just had a great experience with Craig and Kevin from Mitch the Plumber. They were on time, really friendly, efficient, and gave me a price that I thought was really fair. They fixed a slow drain, removed an old pipe and installed a new one, ran to the store to retrieve a better fitting tub fixture (since we bought the wrong one!), installed it, and looked at a couple of other issues all for $275. I would definitely refer them to others and use them again! read more

Called this company and a female answered and I told her my problem and she gave me a between 11am-1pm appointment and said the plumber would call before he came. No one called or ever showed up and I called the office and left a voicemail and called one more time and got the voicemail once again and I never heard from them again. read more

Great response time and the price was very fair. I will be calling the next time I need a plumber.

Greatly exceeded my expectations! I spoke to Mitch a few weeks back since I suspected that I'd have to replace my 26 year old water heater sooner than later. We discussed my options and he estimated that it would cost between $750 and $900, depending on what option I selected. The water heater broke last Thursday night (way sooner than I had hoped!) and i was going away for the weekend, so I called Mitch back on Friday morning, expecting to wait until the following week for a replacement and at a higher cost than the original estimate. Mitch was not available, but Gary, another staff plumber, took my call. He arranged to have his assistant come immediately to begin removing the old unit while he retrieved a new water heater. The new unit was installed within an two heaters. In addition, Gary replaced a feed valve that clearly needed to be replaced and customized the vent in my poorly designed utility room. Total cost was $835, much less than I had feared. I highly recommend Mitch the Plumber. read more

Mitch is extremely nice, competent, and polite. Great rates too! 5 stars!!!

Wouldn't wear a mask properly after multiple times asking, yelled at me about it. My tenant has a young child and I try to keep them safe. Will never hire again, as he can't respect basic hygiene. read more

Mitch's plumbers came right on time both times I called them. Recently Bob installed​ an ejection pump which is a big messy​ job. He explained what he was doing and how the system works. He also reset a toilet. The work was done carefully and Bob cleaned up the work area. The price was reasonable for these​ difficult jobs. Mitch's answering service gets the message to him quickly and calls are returned quickly. Anitra Gordon read more

Mitch the Plumber did a great job putting in a new hot water heater for us. Thanks Bob

Called Mitch this morning in regard to a toilet that was leaking and was told someone would be out to our home around 3:00 pm today (8/31/15). It's after 11:00 pm and not only did no one show up at our home, we didn't even deserve a phone call to say they couldn't make it today. I also called and left a message at approximately 4:45 pm to no avail. This is not the first time we've called Mitch, he's always come out promptly, however, after this experience, it will be the last!!! I guess he's yet to learn your company is only as good as your reputation. My advice to anyone needing a plumber, call someone else. read more

Very unreliable--did not show up for scheduled appointment and didn't call to let me know. When I called to schedule appointment, I asked Mitch if he could make a late appointment, so I wouldn't have to leave work. He said he couldn't so we made an earlier appointment. I left work to wait at home for him and he didn't show! I called and he didn't answer his phone until 30 minutes after the scheduled appointment time. He said it would be at least another hour before he could make it out...turns out I could have put in my entire shift at work. In the end, I had left work early and I still had a toilet that would not flush! He never called to let me know he couldn't make our appointment and was not at all apologetic. My advice...call any other plumber! read more

I had two experience with them so far. Once about 5 years ago, a guy came over to fix my sewer line, which was done well. But he said he had to get some part, and let the house, and charged me for his driving time. I had a bitter taste at that time. Then, I called them recently for water pressure tank replacement, and they promised to call on Monday to come out, but never communicated back to me. It seems that there are quality gaps in different plummers working for Mitch. And it seems that they are either quite busy, or have a lot of turn over in that follow-up communication is weak. Therefore, it is difficult for me to recommend them for emergent plumbing issues due to their communication issues, and for non-emergent work, it is a bit of risk to have a better plumber to come out. read more

The company came recommended. I do not recommend them!!! Our sewer backed up and we needed someone to run a cable line in our basement out to city street. Mitch the Plumber service man said it was 100 feet and it wasn't cheap, we were charged $250.00. Unfortunately our sewer backed up again recently. Had a different company come out. I forewarned them that we were told the line was 100 feet. They had to call back up to bring in a longer line and once they performed the service we told the line was 50 feet from our house to the city street. I feel Mitch the Plumber (or person that performed the service) was not honest and charged us $75.00+ to make the extra $$ thinking we would never figure out how long the line was. At the very least there are people that work for the company that are dishonest! read more

Timely, affordable service! Usually I hate interacting with strangers working on my home, but this guy was great. I'd recommend them to anyone. read more

This company was fantastic! They were prompt, courteous, always answered my concerns and phone calls and seemed to be fairly priced. My issues included some water in my basement and Mitch made a special trip to come out to explain the situation to the claims adjuster which made the whole process smooth and easy. I also got some great recommendations from the plumbers for the other work that needed to be done. I will definitely call Mitch the next time I have a plumbing issue and highly recommend him to you! read more

Bob was truly wonderful. He repaired my garbage disposal and two toilet tanks, and went out of his way to get the parts that he didn't have to make sure everything was fixed today -- and so I wouldn't have to replace anything that could be fixed. He could not find parking because of major construction on my street, but he didn't give up. He also didn't mind sharing some information about what he was doing, so I even learned something about plumbing today. It was great to meet someone who in addition to being a real professional, is also kind, thoughtful, and someone I can trust. Their pricing was also very fair. A brief side note -- I ran into a few obstacles in the process of making the appointment: (1) I didn't hear back for a few days after I left my first message, (2) The people who answered the phone on the main line were not able to be all that helpful when I called back, regarding the appointment and on the day of when Bob was running late (due to construction and parking problems). When I called Mitch directly though, he was immediately available and explained the situation. So if you happen to run into a few minor issues with communication -- I think it's worth sticking to this company because their service in the end is excellent. read more

I called Friday afternoon about 3:45 during a snowstorm and spoke directly to Mitch about a leak under the kitchen sink from a pipe break. He said he could have someone come out within an hour. True to his word, someone (Bob) appeared within an hour and quickly repaired the pipe, also going over what needed to be done there re: replacing pipes and installing new disposal. I also asked about a basement problem with the laundry sink and got the answers I needed. The price was reasonable, they did a good job. Great service when we needed it! read more

I called 2 other local plumbers (during business hours), and got voice mails. I left a message at one but didn't get a return call for 5 hours. Mitch answered the phone and came over within the hour. He was able to replace our broken hot water heater within the day, and by the time i got home that afternoon I had hot water! Was very pleased with the prompt service and reasonable price. Would use him again and recommend him to anyone needing a plumber. read more

I recently used this company for a plumbing issue we had. The gentleman came out quickly, identified the problem and had a quote for me immediately. We scheduled a return appointment. I got home to a house that looked like nothing had ever happened (a good thing!). He had been in and out, cleaned up after himself, AND charged me 1/2 the quoted price because it hadn't taken him as long to do it as he thought. Wonderful!! read more

First they cancelled because her hurt his leg - they promised to come the following week at 8:00 a.m. - never showed, never called. I waited a whole week because the review were good. My fault - clearly they were paid reviews because this company is terrible! read more

Freakin call people back if you are running a place of business and they are trying to give you theirs. Sheez.

We had a clogged drain Friday afternoon, before e big family event. I called Mitch, and 1 and a half hour later, the plumber was in our kitchen snaking the drain. The repair was great, but is was a little expensive - 110$ after the discount for Yelp referral- 25$, be sure to ask for it. read more