All staff were cordial and very professional. I did the check in on line, so when I arrived for my…read moreappointment, I only had to wait a few minutes before being called back to the treatment area. My medical issue was diagnosed accurately and promptly and the recommended treatment thoroughly explained in an unhurried manner. In all, I was in and out within an hour. I would not hesitate to be seen at this facility in the future and would highly recommend it to my friends and family.

I called to make an appointment for a consultation for my sick daughter, we dont have insurance so…read moreI needed to know how much to expect to pay at oue visit. They were unable to give me any prices, they dont have any fee schedule. I asked for an approximate of a regular doctor's consultation. All they said, basically, was bring $60 and we bill you the rest! This should not be even be legal! So, basically they assume I will have whatever money they feel like charging me afterwards and of course if I do not they will send me to collections (typical). So it could be hundreds or thousands of dollars and I will not know until they bill me? I work at a dental office and when patients call we tell them the price for a consultation, the x rays, teeth cleaning, Etc. In that way the patient can freely decide if they can afford and want to go to our office or they prefer to go to a more affordable one for them . The Sentara system sounds very abusive to me. How can they take advantage of a sick patient? So unethical!!!

One of the better experiences I've had at this location. From check in to check out everyone was…read morefriendly and clear with what they were doing and why. Caring staff members at this visit who seemed to be interested in helping. Wait times a bit long but I babe waited longer!

Have gone here multiple times. I've always felt the care providers' concerns. Have yet to leave…read moredissatisfied and don't think I ever will.

It's unfortunately that time of year & we needed to make a visit to urgent care again…read more I really love this facility. There are two kiosks near the elevator for easy check in. The ladies at reception are all very kind & professional. Gabby helped get us checked in this morning and was very pleasant & sweet to my little one. I appreciate how clean this facility is. The waiting room has plenty of seats, hand sanitizers & face masks available. They also have a TV playing kids shows to keep the littles entertained during the wait. I also appreciate that everything is in my chart if you're already a patient for CHKD & then the Primary Care Physician has access to the visit as well. I much prefer this urgent care over another due to their attention to children and warm environment.

Our family will avoid this facility in the future. I have never felt more judged and less heard…read more. The nurse never even took my daughter's temperature. If she had let me finish a sentence we could have avoided a time-wasting misunderstanding as well. I'm only giving this 2 stars instead of 1 because we were in and out quickly. The waiting room was empty. Others must avoid it too. Go elsewhere.

This is third time in about 18 months that I've had almost this excat same experience. I scheduled…read morean appointment, arrive early for paperwork as requested. An hour and 10 minutes later, I'm finally called back only to be treated like I'm disturbing the nurse who takes my vitals, shown to an examination room and told there are two ahead of me. I've now been sitting in this room for 45 minutes. Almost 2 full hours after my scheduled appointments. When I did see the provider, she was extremely nice and very good I will travel the extra distance to Patient First from now on. This place is trash. I wouldn't recommend this Velocity to my worst

One in at 1:30 asked to be seen was told to come back at 2:30. Come back at 2:30 wait another hour…read moreand they're not even ready to see me yet. This place is the biggest joke when. Don't make an appointment for somebody and they can't keep the appointment and then when you walk in and now that you're upset oh there's an emergency all of a sudden if there was an emergency 911 would've been called there would've been an ambulance there to take him to an emergency room don't lie. Keep your appointments on the time that you schedule bullshit customer service.

I accompanied my wife here on a few occasions and although annoying they are so busy I'm still…read morepleased at the service she received. This is the busiest Patient First in Virginia Beach, so expect to have challenges finding parking and you will wait over an hour for a provider. The staff was all great on check ins, vitsls and X-rays.. The doctor and PA both top notch. This is where I find they deserve a four stars. I would honestly recommend another location if you cannot even find parking.

My husband just went here today May 23rd around 11:10am because he needed a physical for his work…read more The website says they do physicals so he goes in gives his information and tells the front desk what he's there for. He waits and a nurse takes him to the nursing station for vitals and he also tells her he's there for a physical. He gets brought to a room and waits for the physician who comes in and my husband hands him the physical form his work provided him. He told my husband the form is "too thorough" and says he needs to ask another doctor so he steps out. He comes back and tells my husband that this physical is too thorough and my husband was like " that's fine can I just have the physical that you all provide and I'll just submit that to my work" .. the doctor says "well I've already discharged you so you'll have to pay again and go back through" !!!!!!?????? Are you kidding me?! Why would you discharge him before coming back into the room to speak with him? And then you want to charge him again to do what he was already on the table to do in the first place!?! Yall, I cannot make this crap up. Please avoid this place!

I've been here twice because of the location & lower wait time. However, they're not thorough and…read moreyou'll likely see a PA, not a doctor. On this visit, I went in with fever & stomach pain, they tested me for the flu, which I surprisingly had. They didn't examine me and rushed me out the door with unreadable patient instructions due to low ink in their printer. (Seriously, the printer at the front desk worked fine, so just print them again.) Also, I had to go back in and ask a question after I left, because they rushed me out so quickly. Comparing this to a visit years back at Patient First, it was inadequate. Patient First examined me thoroughly. They took my blood, did a breathing treatment, etc. If you're looking for convenience and a quick test, this is your place. If you want a proper thorough examination, this place likely isn't for you. I hope AFC reads this, takes it to heart and makes improvements.

I went here because i noticed they were a new office. So i figured the line and wait would be…read moreshorter. I was right. The wait was less than 20 minutes, which i was happy about. There weren't to many people inside. After i sat down everybody and their mama showed up. So it was perfect timing. The nurse i had was very nice. We chatted and she helped me get checked in for the Dr. She also took my xrays. The Dr. was nice but i don't feel she was listening to what i was saying. I was passing kidney stones, so i was in horrible pain. Kidney stones are no joke. It felt like giving birth. I needed help. The doctor was gonna send me home with motrin 600mg so i asked for a shot of toradol, because she wasn't willing to give me anything else. I absolutely understand people are abusing pain killers, but they should deal with each patient accordingly. I took the shot in hopes that it would take the edge off. It did help for about an 3 hours, but after it wore off i went another few days in severe pain waiting to be seen by my family doctor. I went to urgent care to avoid paying the high emergency room fees. It was a waste of money because i feel i should've been given something to help me pass it and a pain killer of some sort. Other than that. The office was clean and the staff was nice. People don't come to urgent care to be given motrin. I'd recommend going to the E.R if your in serious pain because you won't get far at these kinds of places. If its something basic this is a better option to avoid long waits at the E.R. I also recommend wearing a mask. People were coughing and no one in the waiting room was wearing mask. So definitely protect yourself when waiting. All in all it could have been a better experience, but it wasn't the worst. I'd probably return if its for a cold or something minor.

I saw online that this clinic got great reviews. I went…read morethere and was efficiently served. I was given a choice whether to register on paper or digitally (I chose paper). The receptionist was very nice and helped recommend a pharmacy. The staff who saw me were kind. I definitely will return again if I need urgent care.

It would have been nice to receive the services I came for. I first tried to get a DOT drug…read morescreening for work. Apparently after 5p they stop on Friday so I was told at 5:03p come back Saturday 8-2p only to find out that nobody was there to do the test. It'd be nice to know in advance so the proper information can be communicated to find another location. I'd advise anyone call ahead to save your time. especially if you are out of the area.

I have gone here a number of times over the years. Bruised ribs, migraine headaches, infections,…read moreetc. Always nice, pleasant, clean and treatment did the trick. No compalints.

I understand there is a triage system in place. But I have literally been sitting here with severe…read moreback pain waiting in a room for 1.75 hrs. while listening to doctors, nurses and other medical assistant yapping about nice pillow cushions, Christmas deco's, etc. meanwhile half the people who "walked-in" are already being attended to. They should change their company name to PATIENT LAST.

Good flexible hours. Staff was attentive. Since it's drop in, may need to wait. I would return.read more

We needed non emergency care and were well pleased with the staff. Wait was short and received the…read morecare and attention expected. Other reviews called it "horrible ", we did not experience anything but great care. Will continue to use the center as needed with the same high expectations