It's been more than at least 25 years since I shopped at a Cap's Bicycle shop. I am glad I went to…read moreKrusty's. It's been in Richmond for years and there is good reason. I ordered my bike in October and happily picked it up in early Feb. Mike the owner/manager was super responsive and communicative throughout the who process. I even go to meet their head mechanic Dennis on pick up day. The store seems to be well stocked and the prices are competitive. Can't wait for Mike to email me that my wife's bike has arrived. Thanks Mike!

Support your LBS (local bike store). These guys know their stuff and gave fair prices. Dropped in…read morethe other day to pick up some tubes and a bike rack. They had a cool bike rack that fits on road bikes - it's narrow (and aero) and it attached through the skewer so no worries if your bike does not have mounting points for attachment.

Excellent knowledge, great communications for what you need vs what you can afford if budget is an…read moreissue. They rebuilt my bike for me and it cost me less than buying a new one. 10/10. Awesome customer service every time .

I've just biked home from the Bike Repair Centre on my newly repaired bike and I'm delighted by the…read moreexperience. I've tried out five other Vancouver bike shops over the past decade for various small and larger repairs. Over the past three years, I've been to three different bike shops because of a clicking sound and a ride that felt increasingly not smooth. A couple of places thought they knew what it was and fixed something, but the clicking continued with no improvement. The third place couldn't hear the noise and suggested I just wasn't getting the friction shifter for my gears exactly in the right place. When I brought my bike into the Bike Repair Center, John went over it with me and very quickly showed me a number of problems - a wheel that was ancient and causing vibration, a gear set and chain that were worn, and pedals that were worn out and loose, among other things. As I'm someone who doesn't have a background in mechanics, I greatly appreciated John's ability to quickly and accurately pinpoint the problems and explain them to me in simple terms without talking down to me. He was great with all my questions and seems to consider education about bike care part of his job. It's a slow season and he said it would take a couple of days to finish all the work, but called me the next day to say my bike was ready. The ride home was unbelievably smooth. No noise or vibration, everything feels steady and tight, and my bike feels much safer and infinitely more enjoyable to ride than it has for at least the past couple of years. I'm delighted with the whole experience and will be returning here for ongoing bike maintenance and repairs, and recommending this place to friends. Thanks, John, for excellent, quick, respectful service at fair prices.

I'm a light commuter that has slowly been increasing my road time over the last few years. For that…read morepurpose, I ended up getting a great little road bike 3.5 years ago, which I perform basic, basic (I stress basic) maintenance on every week or so. Two years back, I took my bike in before the season start for a tune up and assessment. The mechanics told me that my drive train was worn out, and would likely need replacing in the coming year. For financial reasons, I held off, and figured I'd just beg to the bike gods, and stretch my luck. However, in the last month or so, my gears started slipping, making some funny grinding noises, and to the untrained eye, didn't look like they were in the greatest shape. Sadly, I surmised that my trusty stead had had enough, and pretty soon, my sad bank account would feel the burn. I figured it couldn't hurt to have someone look at it, maybe adjust the gears, and give me a ballpark as to how long it'd last, and the potential cost of a new drive train. That's where Ride On came in. At random, I rolled into their shop, where the lovely gent at the service area had my bike up on the stand in less than 5 minutes. Another 5 minutes later, after performing some bike magic in front of my eyes, he declared that the bike was good to go. I was flabbergasted! SO SOON? He smiled and told me he had tightened up the gears, and that they should run smoothly from now on. Before finishing up, I sheepishly told him that I'd been previously told that the drive train probably needed a change soon, and if I could please have a price quote. He pulled out a tool, had a good look at my bike, and declared that the chain, and it's corresponding parts were in decent shape, and he couldn't foresee my needing a replacement any time soon. COLOUR ME BLOWN AWAY. I think I even muttered.... "wait.... what??", to which he reassured me that the condition in total looked fine. I mean, I'm absolutely sure I look full on bike naive, and if you'd told me that i needed a new chain, I think I'd have stupidly thrown my money at him. But this fantastic gent just smiled, and said everything was looking good. I'm glad I didn't embarrass him by leaking happy tears because I am so infinitely grateful for the honesty. No up selling, no drawing out the service, no lying, just good, honest, and kind service. I would not hesitate to return, and will return for all my biking needs. Thank you bike angel.

Good service. Communication is good, prices are fair and work completed in a timely manner. They…read moreoffer good advice and don't sell you things you don't need.

Skipping from now on…read more Had my bike serviced from them a while back. Not cheap - all service are expensive, I get this. I might have mentioned the chain was acting up - I don't get it serviced often enough - and perhaps they could check it and replace it if necessary? Got the bike back but didn't use for a few months. When I did, chain was waaay worse after spending nearly $100 than before. Like it was falling off the derailleurs even more than before. By a lot. To top it all off, chain straight out broke a few days later. When I went I complained, they replaced the chain. Not that much apology, no indication how they missed it in the servicing. And, as far as I could figure full price for the chain and service in doing so.

Been here a few times for bike tune up's and things like bike lights. This place is great, very…read morenice costomer service, highly recommended. Enjoyable business.

I think this is by far one of the best bike maintenance shops in Vancouver. First off, they charge…read morereasonable prices for repairs and tune ups. These guy are honest bike mechanics. They always charge fair prices and if a new repair comes up, they will call you first to confirm the additional repairs before doing so. Scheduling is super easy, you can just call on the phone and they will tell you when you can drop it off. If it is a super simple repair like fixing a flat, usually you can just drop in and drop it off. I had my sexy gravel bike (see photo) and e-bike repaired here. Some bike shops are scared to touch ebikes, but this shop is one stop shop and does it. Just really happy with the fair pricing and great customer service. RAD cycles keep doing what you do.

i brought 3 mtn bikes for them to fix Taos 2.7, Nakamura Ecko 23 and Fila incline ( old bike)…read more they were able to fix all of them. so whatever the bike, they are straight forward and fair.. i would use them again no problem. i just wish they would open a little earlier.

Took my e-bike in to be repaired, and it WILL be the last time I bring a bike in to get repaired…read more Was told to bring my bike in last week of March, and I would receive an email or call to let me know when to bring it in. I did not hear from West Point Cycles - West 10th. I decided to stop in to find out when to bring the bike in, they told me to bring it that day. They had a date to repair my bike and was told the bike would be ready for pick up on Tuesday, April 8. I called on Thursday, April 10 - as I did not hear from them on Tuesday, or Wednesday, they advised they had my mobile number listed as a landline (why I received no notification) and why I did not receive anything via email is another mystery. Thursday's call advised the bike would be ready that night, or Friday, April 11. I decided to call Friday, April 11th and told me my bike would be ready tomorrow Saturday, 12. Then the manager Dave called (unprofessional) advises that the bike will not be ready until Sunday, April 13, as a part needs to come from their Langley store. They did not have a repair date like they told me of Saturday, April 5, or Sunday April 6? The bike was able to change gears prior to taking it - now it won't. They never advised this when I picked it up. I have lost confidence and trust in West Point Cycles - West 10th - I feel that I have been strung along, and they keep coming up with excuses why my bike is not ready. The lack of customer service is mind blogging and how does an organization operate with this much lack of service and care to the customer. It is the customer who is doing leg work when you want a bike repaired here. They did offer me a discount on the repair - which I refused.

Rain is an awesome person who is patient and knowledgeable. I highly recommend dealing with West…read morePoint Cycles and Rain if you get the chance.

Ben at the Main Street branch was so kind and helpful- talked me though everything in such a…read morewell-informed and friendly manner. Another employee helped us out in a major way beyond the call of duty. Oh, and everything was on sale, too. Love this place!

Had some issues with my Powerfly4 (rear wheel) I'd purchased it in Kamloops due to the scarcity in…read moreVancouver. I took in for what looked like a warranty issue and all of the staff were great, with Andrew going above and beyond, and pulling a wheel out of stock to remedy the situation. Huge appreciations, as the bike is my literal main source of transportation. Thank you

I was disappointed with this on a professional business. I went to their website, and they…read moreadvertised a wheel for $60. I even emailed them, and I spoke to Lucas, and he said, "Yes, it's available". Then when I called, they said, "No, it's not available, but we have a $200 special." What an unprofessional bait and switch. Good thing I called before I came in. Please call before you come in and make sure you get a straight answer.

Fixed my old clunker in 10 minutes - and gave really good advice in how to take care of her while…read morenot breaking tha bank. kind, calm and hilarious crew. Absolutely my new bike shop!