Friendly, knowledgeable and quick to turn my break job around…read more I'll go back if I'm in a pinch--again.

Westside Ski Bike Board shop is the best shop in town. They provide great friendly service and…read moreexpert advice for skiing and biking equipment. Steve fitted my new ski boots and provided great guidance on my Trek mountain bike, based on my needs/use. They are still providing skis tune-up and service until end of May.

Better prices than several other bike rental shops on the same road…read more Regular geared bikes were $9/hour, every extra 30 minutes the half price gets added. Can return it anytime before their closing hours. Free helmets, bike locks, and baskets if needed. Staff are friendly and let you try different bikes to find the right fit. Bikes are well maintained, comfortable, and ride smoothly. We've rented from them multiple times and keep coming back. If you're renting a bike in the area, I'd recommend these guys over the shops right at the entrance--better prices and great service!

Very close to Stanley Park the ebikes worked really well gave us good instructions nice helmets and…read moregot us in and out pretty quickly. Stanley Park was fairly flat and slow so I think normal bikes would've worked just fine but E bikes are always fun especially if you have never been on one I would highly recommend this spot.

Brought my bike in on Monday, got it back today Friday. I am a 78year old women. They could of…read morehave said anything and I would not have known the difference. They updated the system, ran diagnostic and studied error log, what ever all this means but the bike runs great now. I have no problem with the cost. It was fair and less than I had expected. This bike will be in for the full treatment at the end of the season. Louise

My children (at my direction - I sent them with my cc to pay) went to the More bikes repair shop in…read moreUBC for a very simple repair. The man working there told them that they couldn't get service without an adult. Fine. One of them biked home to tell me to come (we're only a couple minutes away) so the bike could get serviced but the man working there had left the store for an HOUR. He knew my one kid was waiting outside the shop with the broken bike, waiting for me to come. No communication, no care at all. I've worked in customer service and sales and I would NEVER have operated like this. I'll never go back.

In two days, I had browsed six bike shops along Broadway and West 4th. And I would say it was not…read moreso easy to find the perfect bike and I was overwhelmed to face lots of selection. Anyway, I noticed at some places, even I greeted when I entered the shop, no responce. I was wondering if I was looked down. So even they had nice bike, I lost interest to spend money for them. At sixth shop, here, Reckless bike, they had welcoming attitude to me and I was glad to be treated as a customer finally. After some conversation, they offered test ride and I decided what I want at second test. I have checked the price from bike maker's website in advance and this store's bike pricing seemed normal. As it's small shop, some bikes are hanging from ceiling. I hope you can find what you want.

Needed breaks replaced ASAP, and checked around online for a quick walk in fix. Dennis was great…read more Picked my bike up 2 hrs later. Price was a little more than other quotes but I was happy to pay for service offered. I would personally recommend!

The service was fast and the vibe were great. The bikes were awesome and in great shape! The…read morepricing was very affordable, great value!

I usually go to Spokes when I'm at Stanley but this time I wanted to try e-scooters instead of…read morebikes so we went to Freedom bikes because they had the cheapest rates and their scooters seemed pretty sturdy. It was $12/hr for their e-scooter which was pretty reasonable and the scooters were sooo good! They had good stability and the service was pretty good.

Always generous and quality service for bike repairs and…read moremaintenance advice. They have always been honest about what needs to be done, and have never offered unnecessary repairs. Thank you!

Good service. Communication is good, prices are fair and work completed in a timely manner. They…read moreoffer good advice and don't sell you things you don't need.

Super helpful and friendly staff. Did good adjustments on bike and helmet. You can get locks and…read morebaskets. Assorted types of bikes: e-bikes, cruisers, city, tandem, etc. They also sell lots of biking gear. Nice people.

I'd like to start by reccomending 3 WAY BETTER BIKE RENTAL AND REPAIR SHOPS that actually value…read moreyour money!!!: City cycle and tours -638 hornby street Stanley bike rentals - 786 Denman Ride and glide bike rentals - 1351 burrard street I've been to many bike shops, but English Bay Bike Rentals was the worst. I paid $100 to install a back brake and switch my front brake lever. They botched the lever part. When I asked them to fix it, they wanted another $25. Mario, the owner, stormed out yelling. His attitude screamed little-man syndrome. Aggressive, condescending, and unprofessional. I paid to escape the chaos. If you value respect and competence, avoid this place at all costs. I wish I could have had a good experience as the Taller gentleman truly showed real professionalism and courtesy which would have saved everything. Poor management

Took my e-bike in to be repaired, and it WILL be the last time I bring a bike in to get repaired…read more Was told to bring my bike in last week of March, and I would receive an email or call to let me know when to bring it in. I did not hear from West Point Cycles - West 10th. I decided to stop in to find out when to bring the bike in, they told me to bring it that day. They had a date to repair my bike and was told the bike would be ready for pick up on Tuesday, April 8. I called on Thursday, April 10 - as I did not hear from them on Tuesday, or Wednesday, they advised they had my mobile number listed as a landline (why I received no notification) and why I did not receive anything via email is another mystery. Thursday's call advised the bike would be ready that night, or Friday, April 11. I decided to call Friday, April 11th and told me my bike would be ready tomorrow Saturday, 12. Then the manager Dave called (unprofessional) advises that the bike will not be ready until Sunday, April 13, as a part needs to come from their Langley store. They did not have a repair date like they told me of Saturday, April 5, or Sunday April 6? The bike was able to change gears prior to taking it - now it won't. They never advised this when I picked it up. I have lost confidence and trust in West Point Cycles - West 10th - I feel that I have been strung along, and they keep coming up with excuses why my bike is not ready. The lack of customer service is mind blogging and how does an organization operate with this much lack of service and care to the customer. It is the customer who is doing leg work when you want a bike repaired here. They did offer me a discount on the repair - which I refused.

Rain is an awesome person who is patient and knowledgeable. I highly recommend dealing with West…read morePoint Cycles and Rain if you get the chance.

We were visiting Vancouver Island from California and honestly didn't expect to find a full-service…read morebike shop of this caliber in Nanaimo. Coal City Cycles absolutely exceeded our expectations. Our trip could have been derailed when my son's wheel was damaged during a ride. Robin and his crew rebuilt the wheel and had it ready the very next morning. The workmanship was excellent, and the wheel has been flawless ever since. While we were there, they also fitted my son with a new saddle, and he says it's the most comfortable saddle he's ever ridden. They didn't stop there--they helped another friend with a broken wheel, diagnosed an intermittent electrical contact issue on another friend's e-bike, and even set us up with rental bikes so everyone in our group could keep riding and enjoy the day. The customer service was exceptional from start to finish. Robin and his team are knowledgeable, professional, and genuinely care about keeping people on the trails. They went above and beyond to save our riding trip, and we couldn't be more grateful. If you're riding on Vancouver Island, I can't recommend Coal City Cycles highly enough. This is exactly the kind of local bike shop every riding community hopes to have. Five stars all the way!

This is our go to place for bikes, service and accessories. we have been going for years and have…read moreall our bikes from them (some hybrid and some mountain). I cannot recommend them enough! today was icing on the cake when we walked in with my daughters flat tire (she is 11) and she asked them to teach her. I wish I caught the guy's name - he has helped me before and is always so nice. He patiently taught her and she walked out of there with a fixed tire and beaming smile so excited from that experience.

Excellent knowledge, great communications for what you need vs what you can afford if budget is an…read moreissue. They rebuilt my bike for me and it cost me less than buying a new one. 10/10. Awesome customer service every time .

I've just biked home from the Bike Repair Centre on my newly repaired bike and I'm delighted by the…read moreexperience. I've tried out five other Vancouver bike shops over the past decade for various small and larger repairs. Over the past three years, I've been to three different bike shops because of a clicking sound and a ride that felt increasingly not smooth. A couple of places thought they knew what it was and fixed something, but the clicking continued with no improvement. The third place couldn't hear the noise and suggested I just wasn't getting the friction shifter for my gears exactly in the right place. When I brought my bike into the Bike Repair Center, John went over it with me and very quickly showed me a number of problems - a wheel that was ancient and causing vibration, a gear set and chain that were worn, and pedals that were worn out and loose, among other things. As I'm someone who doesn't have a background in mechanics, I greatly appreciated John's ability to quickly and accurately pinpoint the problems and explain them to me in simple terms without talking down to me. He was great with all my questions and seems to consider education about bike care part of his job. It's a slow season and he said it would take a couple of days to finish all the work, but called me the next day to say my bike was ready. The ride home was unbelievably smooth. No noise or vibration, everything feels steady and tight, and my bike feels much safer and infinitely more enjoyable to ride than it has for at least the past couple of years. I'm delighted with the whole experience and will be returning here for ongoing bike maintenance and repairs, and recommending this place to friends. Thanks, John, for excellent, quick, respectful service at fair prices.