Answering phones , returning calls and obtaining the right codes for speciality visits isn't a…read morepriority . Not helpful . Patients are in pain . When you call a clinics office you expect an answer or a voicemail box that can take messages , not just dismiss the call disconnect . I've been fair but the quality of response and follow through is horrible .

Initial visit 2 years ago went okay and I've been trying to get an appointment ever since. When I…read morecall, no one answers. When I leave a voice mail, I don't get a call back. I had a weird feeling about this office as soon as I stepped on the scale to be weighed and the lady who was taking my weight looked at me and her eyes widened. Avoid this place entirely if you can. Seems like they're really unprofessional and aren't going to be improving anytime soon.

Trash service and staff. Called to schedule an appointment and then when I called to reconfirm…read morecloser to date it supposedly "wasn't confirmed" on their end lol. Gotta call at least 5 times for them to pick up. They tell u they'll call u back and never do. Onto better doctors and staff!!

I attended this Dr for a year. I needed to get my sleep apnea supplies, a yr later i still haven't…read morereceived them. They sent me to a specialist to get them. The specialist was an ear, nose, throat. Wrong specialist. I never got my supplies. Poor customer service, poor delivery. STAY AWAY FROM THIS CLINIC!!

I'm so happy with my experience here. I went for a regular checkup. The medical assistant that…read morehelped me was nice. I saw Dr. Maribel Flores. She was super friendly and made me feel comfortable. I needed some vaccines and some bloodwork. The girl who gave me the shots was so detailed in telling me what shots she was giving and where and why. My favorite part was getting my blood drawn because the phlebotomist actually found my vein on the first try!! Usually they have to move the needle trying to find a good vein. She was also super friendly especially when she saw how nervous I was due to past experiences. I would definitely recommend this clinic. Everyone was beyond friendly and it looked like they enjoyed their jobs.

Mom had an appointment scheduled 2 months ago at a certain time. Gets there and oh guess what you…read moremissed your appointment because you came at the wrong time! Not the first time it's happened here. Make sure to have them give you an appointment reminder card with their name on it so you have proof.

best doctor. He has been our family doctor for over 20 years, thanks to him my father is still with…read moreus, and we have all been very well taken care of by him.

Excellent doctor recommended by another person then we know for years he towels that is a family…read moredoctor from the family, for years...my husband and start getting treat with him he definitely know right away, what is your problem very friendly make you feel like a family very honest hundred percent recommend

I somehow end up at an urgent care or ER whenever I go out of town. I'm drama. But thanks to…read morePerlman Chula Vista, I was in & out, and on my way to feeling better. They have an option to make an urgent care appt online beforehand but the website was glitching on me so I did a walk in. I had maybe a 20 min wait and the Dr was with me shortly after. I wasn't rushed, and I felt in good hands. The facility is clean and staff are very welcoming. Bonus- CVS right next door for prescriptions but it was craaazy crowded.

Thanks to the season multiple family members have been seen here in the last month all of us for…read morethe first time. Seriously make an appointment it's so easy online. Both times we were speaking to the doctor within 20 minutes of the appointment time. When have you ever been able to say that about a doctors office? Color me impressed We both saw Dr.Montondo who was fantastic. She listened and took our symptoms seriously without giving us the run around or downplaying how we were feeling. I hate being at the doctor and this was such a headache free experience. I hope we are not back too soon but if we need to this will be our first choice

Dr. Sanchez is so kind and professional. It was such a pleasure working with him. He helped me get…read moresome blood tests done and he was so prompt with his responses and getting me my lab results. His office is in an area with plenty of parking right off the boarder and my Maps was able to direct me there easily which was a huge plus with the way the streets of TJ are. Would highly recommend him!

Very attentive, heard all my concerns out, and pin pointed the issue and right away began my…read moretreatment. Very respectful and very knowledgeable he knows his stuff.

Receptionist who makes the appointments is very unprofessional and repeats herself so many times…read morebut dr Soto and miss alma are really good

An urgent condition while visiting my family brought me to Gateway…read more Gateway to HELL, maybe, but I should have expected it, since the names don't match outside the clinic, the waiting room resembles a social services office in a third world country and when asked to leave a urine sample I was given a cup, lidless, "just leave it in the bathroom,anywhere." The bathroom, le sigh. Not unlike an old gas station bathroom,devoid of paper towels, dignity and cleanliness, I'm supposed to leave it here? ANYWHERE!? NO LID? SO VARIOUS THINGS CAN CONTAMINATE IT? Argh, I should have walked out, but I had to see this debacle to it's conclusion. I waited 40 minutes after my appointment time to be seen to a various assortment of rundown, shabby rooms, one for weight, another for blood pressure. Peeling linoleum, old, fading blood pressure cuffs, I'm fully prepared to see a doctor in any developing nation. I'm just hoping I don't pick anything up whilst trying to receive treatment... Addendum-the physician's assistant Elizabeth, was the epitome of professionalism. How did she end up here!? What sort of crime did she commit? And as a bonus, I need to return in a week. Oh the humanity!

I recently found Dr after searching forever online for a new primary. First phone call the office…read moremanager scheduled me right away. The first time Meeting Dr Linder I felt like he just got straight down to the point and found out what the problem was. He also was very diligent about really digging into my medical to find other problems I was having. I have to say I am absolutely impressed with him and his whole office. Professional, clean, on top of things. I really appreciate them especially when I got sick last minute and they snuck me in the same day! Bless them! Today was the saddest day for me as I found out Dr Linder is retiring! Ugh what a sad day for me. Just found someone I really trust and he's leaving :( Thank Dr Linder and staff for everything. I will miss you dearly

Dr Linder has been a top practitioner since I've moved to this area about 3+ years ago. He's…read morecordial, thorough & attentive. The last time I saw a doctor doing his patient's vitals, blood pressure, drawing blood for lab testing, it was on an 80's TV show. Having hit the trifecta (but not in a good way) when it comes to chronic health concerns, it's rare, but sometimes a challenge & a half to keep/honor appointments with him. At times, I'm already admitted in hospital for something else dire, juggling clashing appointments or lacking the ability to function at all. Case in point, I just got a letter from his office today, advising that since I refused to secure a follow up appointment he's refusing to treat me in future. My care provider's attention to detail is second to none, but we "dropped the ball" unintentionally somehow. I've been extremely fortunate to be insured & have been treated by great doctors; he's no exception. I'll make sure to resolve this matter next week. The good ones don't grow on trees. The only minus is that his office isn't set up for a email account; otherwise, I'd contact him today. Small price to pay.

To Whom It May Concern,…read more I am writing this message with a sincere and heartfelt plea for your attention and support. I've been a patient at your Imperial Beach clinic for some time, though I had stopped attending for a while. The reason was the constant turnover of doctors and the inconsistency in care. Each time I called, I was assigned to someone new--sometimes even someone in a different state. It became incredibly disheartening, and I felt like just another number in a system that prioritized volume over quality care. But despite my hesitation, I decided to give the clinic one last chance--and I'm so grateful that I did. That's when I met Dr. Chin. From the very first appointment, he demonstrated a level of care, attentiveness, and compassion that I had been missing. He listens, he understands, and he never rushes. Unlike past experiences where appointments felt like an assembly line, Dr. Chin takes his time and truly sees his patients as people--not just cases. Today, even while visibly unwell, Dr. Chin showed up to work. His dedication moved me deeply. It's not often you encounter a provider so committed to their patients, and it inspired me--not just to keep coming back, but to take my health seriously again. When you have a doctor who genuinely understands you and your diagnosis, it makes all the difference. I don't know who will read this, but I truly hope it reaches someone in a position to recognize what a rare and invaluable asset Dr. Chin is. He deserves to be acknowledged, supported, and appreciated for the incredible work he does. Please--if there's anything you can do to support or reward Dr. Chin, I implore you to do so. Patients like me are better off because of him, and I know I'm not alone in feeling this way. With sincere gratitude, Miguel Angel Martinez II

I'm honestly disappointed with how much this place has changed. We returned to IBHC after switching…read moreinsurance, and from the very beginning the experience was frustrating and unprofessional. When I called to make the appointment, I was on hold for 45 minutes. On the day of the appointment, we arrived 15 minutes early for intake, but were told we had to wait to check in because staff were helping another patient enroll in Medi-Cal. We then waited another 35 minutes just to be checked in -- after already arriving early -- only to continue waiting 20 minutes (again) to be called back. The provider who saw my son explained that he was an ER doctor, it was his first day, and that he was not a pediatrician, so we would need to schedule a follow-up appointment. This was not a same day appointment....this was a scheduled appointment that we waited for and I took off work and pulled him out of school (costing us money we do not have). Why we were seen by someone who couldn't even perform this task, I do not know. We scheduled that follow-up before leaving and they even called to confirm it with me the next day. Today, I left work early (again, costing us money) to bring my son in, only to be told by the front desk that the appointment had been canceled one minute after it was originally entered into the system. If that's true, how was I able to confirm it the following day? At every step, it felt like there was little to no respect for our time. I rarely leave negative reviews (In fact, my only negative review), but this experience was so disorganized and frustrating that I feel others should be aware. Healthcare is already time-consuming and expensive enough without having to deal with this level of miscommunication and lack of professionalism.