This was my first time at this establishment. I was in the area for a few hours and wanted to get a…read morepedicure on a weekday to beat the Saturday rush. When I arrived, two employees were talking to each other at the front cash register. I stood there since I didnt know if i was supposed to sign in or pick a color or just wait. I felt ignored and thought to leave. I decided to stay since I had a appointment. I was then greeted a few minutes later and I mentioned i had an appointment and was there for a pedicure. The space was clean and i saw employees actively sanitizing. Tony did my pedicure and he was very nice. I would return if in the area. I paid with cash and a basic pedicure was 37. My hot towel service and my pedicure water were both not hot. If I return, I would request hotter water and warmer towels.

I've been on the hunt to a good quality nail salon, but unfortunately this one isn't it…read more I got a pedicure and had to wait about an hour for a walk in which is fine, but they sat me in a pedicure chair turned on the water and walked away. I had to ask someone else to turn off the water because it was about to overflow then the original girl who turned it on SPRINTED back to turn it off and was apologizing. But never asked me about the water temperature which was scalding hot and obviously steaming so I couldn't even put my feet in. Then someone who came in after me got their pedicure first and a second person that also came in after me was going to get theirs started until another employee yelled at them to do mine first instead. Then the actual pedicure wasn't great. He did not scrub my feet or even trim down my cuticles which are some of the most basic parts of a pedicure?? Definitely not with the money and will not be coming back.

I stumbled upon this quaint shop while visiting family in Gates Mills Ohio. Everyone else I called…read morewas appointment only and she asked how much time I had and told me to come right over. I wanted a pedicure and to have my acrylic nails filled and I'm so picky about my nails. Tracy is the owner she is a delightful, kind and Amazing woman with a beautiful heart. My pedicure was fabulous and I just relaxed enjoy the moment. The ambience in the colors of the room and the music playing and just relaxed me and put me into a Zen state. The last place that had done my nails had a wreck them and I was embarrassed even show them to anyone her eyes popped when she saw them. She said don't worry we will fix you right up. My nails are so beautiful I cannot believe it they look exactly like my own nails and the color she chose for me is out of this world. I highly recommend the shop to get all the personal care your nails your feet and your spirit need. You will not be disappointed. Thank you Tracy for your expertise, your kind words, and the conversation

Went with my sister-in-law while I was in town for the holiday for mani/pedis and had a great…read moreexperience. Tracy was extremely warm and hilarious. Both she and the other nail technician (whose name I can't remember!) did an excellent job. I would definitely go back while in the area. My only complaint (which has nothing to do with the service itself) is that they need a better sign! Because it's on the second floor, it took us a hot minute to spot it.

I don't even know why I'm responding to a comment by Anna B. one year ago, but I feel I must. I…read morehave never experienced Service the way you would describe it. Everyone receptionist and manicurist included have always been polite. I have a question in addition to my previous comments: why on earth would someone bring politics into an issue about having her nails done?

I requested a manicure with lotion or oil for the soak. I did not want my cuticles nipped of my…read morenails filed really recklessly. My nails are beginning to split and peel so I need someone to be considerate of that and I make my request known. You would think a manicurist would know about aging nails and be considerate but not this woman. She was hostile and combative during the entire service even to the point where the receptionist looked at her a couple of times because even she couldn't believe how this woman was acting. Maybe she was a Trump supporter because that's how irrational she was. Well she doesn't have to worry because I won't be back. They don't realize how they impact their market. I have begun to take the time to do my own nails which is not rocket science by the way.

I've had multiple nail techs do my nails at many different…read moresalons and I can say Anthony Vince has never failed. I travel for work and have a hard time finding a good salon and a good tech but I found a good salon and have had multiple techs do my nails here and so far everyone here has done a great job.

So originally this place had been great. Great customer service, polite people on the phone, and…read moreall the works. The customer service sadly does not outweigh the lack of skill. When you first walk in you are hit with this sense of professionalism and luxury. Once the lady had seated me and began working my friend had followed since no further instruction was given except to follow her. As she worked on my nails she sent my friend to get the specific type of nail polish and seemed to get annoyed when my friend had no idea what to grab even though she gave her no instruction. Both me and my friends have gotten acrylics and they were OK. The French tip was very uneven and my friends nails broke after a few days. overall OK experience and nice people but not great but good.

My mani pedi was fast, but not rushed. I got the regular -- not gel, no extras and other than…read morenormal growth the pedi looks great days later. The foot and calf massage was fabulous and I really like the exfoliant they use. I made a reso but had to wait about 15 minutes and I still got out ahead of what I had anticipated. I'll go back.

They don't take direction well and are not accommodating to the customer…read more.. My 12 year-old daughter walked in with her grandmother to get a regular polish French manicure with high arches. (She has healthy nails and doesn't wear acrylics nor gel). She showed a picture of acrylic nails just to show the style. The salon tried to convince her to get acrylics. When that didn't work, they told her to get gel. She called me to ask me what to do and I told her to ask for a regular French manicure. She asked, and a gentleman in the background told her it would chip, it wouldn't look good and she should get gel. My daughter deals with anxiety and started getting upset. She was going to settle for regular polish with no design, and ultimately decided to leave...IN TEARS! Furious, I called the salon and the gentleman repeatedly told me she never asked for a French manicure. (I WAS ON THE PHONE WITH HER WHEN SHE ASKED.) I said I would just write a review and hung up. The gentleman called me back within 5 min to continue to dispute. I asked the purpose of the call and they hung up. NEVER again!

Never go to this place nobody knows how to polish. They rush everything . When I say no one in the…read moreshop knows how to do nails I heard people compl while I was getting my services. One of the ladies start polishing from the top they don't get close to the cuticle. They are extremely pricey. $127 for fill in and pedicure . My polish was applied so messy

i came in Sunday morning first thing w a friend for a pedicure. the lady (heavier set) not sure…read morename and have never had her before. she was so rude to me. she was extremely rough and squeezed my toes while doing the cuticles. it hurt so bad.she kept talking w the lady next to her while laughing and looking back at my feet. I might not know your language but I'm not stupid. she was rude the entire time. her polish job was awful. I'm annoyed because I have been there multiple times and now because one bad person I won't go back.

I took my son here for a massage. We have had massages here in the past. This time we had a new…read moremassage therapist and let me tell you. It was the worse experience. It made myself and my son so uncomfortable that we left after the consultation got very weird. I am thoroughly disappointed that nobody from management called me. This was on Sunday and it's Thursday evening. Ladies and gentlemen used to be the place to for supreme experience and top notch service. Sad to see it's a place I would prefer not to return. Extremely disappointed.

My first visit was so disappointing. I asked the stylist for a shag and even showed her pictures…read more She seemed to understand and I was expecting a minimum of 2" cut off all over to achieve this cut but all she did was blend the layers I already had, barely cutting off any hair. I made several comments that I wanted it much shorter and that she could maybe take a razor and take out some of the bulk, but all she did was gaslight me, make excuses, telling me my hair already has a lot of layers. I was never offered the complimentary hand/ arm massage which was a disappointment, and I walked out with the same bad cut I came in with. After much thought, I decided to call to request either a refund or a redo with a different stylist. I'm glad I called because they were able to match me with a master stylist a couple days later who gave me the exact cut I wanted. Holly was so wonderful, and she really listened to what I wanted. I will definitely be going back to her. I gave them 4 starts because my initially visit was such a nightmare and I had to go back.

The larger/taller gentleman that works thee is simply rude. He took an aggressive tone because I…read moredon't understand why I could not substitute acrylic for gel polish . I've attempted other times to receive see I e but he his simply ignorant. 0/10. Do not recommend.

OVERCHARGED I told them I would be 5 minutes late and they…read morewere nice about it, but I didn't get what I asked for. I asked for light pink chrome nails, and I got white iridescent nails. No cuticle care, and left mounds of cured nail glue under my nails. Also left enough space between my cuticle and the start of the nail where it looks like I've had them for a week. Everywhere on their website and in store their prices are posted. $65+ for an acrylic full set w/color. I was expecting maybe $10 more for chrome, at the most. My total was $104 and the whole time they wouldn't stop asking if I wanted my eyebrows or feet done. They asked me for tips after I tipped once already. Would not break down the price for me. They kept telling me to tell my friends, so if you choose to go here, make sure they do not overcharge you. And double check everything they do to make sure it is correct. I also was their last appointment of the day, and as a 17 yr old girl, I did not feel comfortable going alone. UPDATE: It has been 6 days and one nail already came off. No force, it FELL off??

Heavenly experience! I love the decor and relaxing quiet room beforehand, and my massage was…read moredivine. I definitely recommend Jessica!

Beware - you'll be asked to change your appointment multiple times, unfortunately if you're…read moreemployed and trying to book around your work schedules, this isn't the place to go to. I booked a couples massage for our anniversary several weeks ago and just got a SECOND request from them to reschedule. I explained that we both work and already switched our schedules once to accommodate a schedule conflict THEY had and asked if there was some way we could keep this scheduled time. They really weren't willing to help. We've been going to this spa for years for different services. I've always recommended them to others but not anymore.

I decided on a whim to get a gel manicure and a pedicure. I was in the area and Google listed them…read moreas the closest salon. They are a full service salon with hair stylists as well. The salon is very tidy. I was greeted warmly upon arrival and welcomed as I advised it was my first time. I was able to be assisted without a wait, which in most cases is a Christmas miracle. Vincent did my gel manicure and was so friendly and personable. Gina did my pedicure afterwards and came over to greet me while Vincent was finishing my nails. Gina was very accommodating and was very personable and attentive as well. I opted for the spa pedicure, which included callus removal, salt scrub and hot towels in attention to the usual nail filing, soaking and polish. I was given my choice of coffee or water. I was very pleased with my overall experience and would recommend them to anyone in need of their services.

After being a regular customer for years, I had a bad manicure by the owner's wife. She was surly…read moreand insulted me. Her husband was the usual one I went to, But at last minute I needed a manicure and another operator did a terrible job. I went back and was told I was no longer welcome there!