Beware - you'll be asked to change your appointment multiple times, unfortunately if you're employed and trying to book around your work schedules, this isn't the place to go to. I booked a couples massage for our anniversary several weeks ago and just got a SECOND request from them to reschedule. I explained that we both work and already switched our schedules once to accommodate a schedule conflict THEY had and asked if there was some way we could keep this scheduled time. They really weren't willing to help. We've been going to this spa for years for different services. I've always recommended them to others but not anymore. read more

Heavenly experience! I love the decor and relaxing quiet room beforehand, and my massage was divine. I definitely recommend Jessica!

Excellent experience! Had a 60 minute massage and very much enjoyed it! My friend had a facial and was very pleased with her experience as well. We had a nice, relaxing morning! Would recommend and would go back! read more

Woodhouse Spa - Cleveland - Day Spas Near Me - Orange, Ohio

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Wow! Just wow! From check in to check out a wonderful experience. I got a massage and added the scalp massage add-on option. Warning: they use oil so you will want to go home and shower right after - but it's so worth it! I was on a business trip and had not slept well the 2 nights before and I swear from the moment Erin started my session I kept drifting off to sleep and snoring and waking myself up - it was heaven! Pressure was perfect! Facility was beautiful, neat and clean. Locker room was comfortable and had spacious individual bathrooms if you wanted to change in and out of your robe for privacy. I will definitely rebook the next time I'm in town and try one of their other services as well - perhaps a facial! read more

The facility is beautiful, clean, calm, and inviting but the actual massage was very mediocre. I asked for her to focus on my back and she just did her own thing. Purchased an add on of the scalp massage and it was so uncomfortable. She did not barely touch my head. Just slathered me with oil. No scalp massage at all. I'm sorry to say but it was honestly my worst experience at a spa ever. read more

Careful about purchasing gift cards online. I ordered a gift card online to be mailed locally in the Cleveland area . The payment went through and confirmed. I found out a week or more later the gift card had not been sent. I had to call , it was never sent out. Just advise to be careful . You may want to call ahead and confirm . It was a birthday gift ordered in plenty of time and it was disappointing that it was not delivered . read more

Most odd experience I have ever had--and I get massages regularly. First issue: I specifically booked 2 massage therapists for a couple's massage after a phone convo with the receptionist, who said they were very experienced--one being the lead therapist. When they called to confirm, they said we were both with someone else entirely. I said that's not what we scheduled. They put me on hold and "fixed" it. Weird, but no problem. The experience started out promising because the place is very nice and luxurious. The time we spent in the private room sitting in robes and filling out paperwork was nice. We were led into the room 10 minutes after the scheduled start time--which was fine if they were going to still do the full time (they didn't). I ended up being glad it was cut short because of what happened. I have never in my life had a therapist (or any professional) enter a room without knocking and waiting for confirmation. But there's a first for everything, I guess. I was in the bed directly in front of the door, reaching for my phone to silence it when the therapists (male and female) opened the door and peeked in, asking if we were ready. The male and I made full eye contact--I was topless and exposed and completely shocked. I said anxiously, "Um, no we aren't," and they closed the door. I told my husband they usually knock--I had no idea why they didn't. They asked again through the door. I just said "yeah" because my heart was pounding and I was so baffled and uncomfortable. The massage was the worst I've ever had, which I'm actually glad for because I wouldn't have been able to enjoy a good one after what happened. Neither therapist read anything on our intake forms. My therapist talked the entire time about nonsense, smelled like cigarettes (I'm very sensitive to that so I held my breath when on my back), and asked me questions that were clearly answered on the form. For example, I noted I'm a hairstylist, and she asked if I'm on a computer all day. I don't want to be mean--they probably are nice people--but we weren't here for "nice," we were here for a luxury service. The massage itself was awful. No full back rub at all. I don't even know how to describe the lack of technique, but I've never felt so unsatisfied with a massage. I really needed one and still do. I have severe neck and shoulder pain and now have to wait weeks to get another massage since I used my time here. They cut the session at least 5 minutes short. When we were walking out, my therapist told me my job is going to kill me. I don't know why anyone would ever say that. The whole experience was just extremely unprofessional and uncomfortable. I was extremely honest with the front desk about our dissatisfaction. She was very understanding and took it seriously. We didn't have to argue at all--which I appreciated because I honestly wanted to cry. She took care of the massages and offered us another set on the house, so we planned to try a different location. She said she'd call Monday--no one did. We called Tuesday and were told they could only comp the massages we received. We were shocked. After everything, we had no reason to return. There are plenty of other massage places. We were especially surprised given the location and the high-end clientele in the area. Customer service handled our complaints well in person, but offering something and then retracting it is in poor taste. We called again and complained, and they gave us credits for new massages--but it felt odd to have to ask for what was already promised. Needless to say, I would not recommend this establishment. read more

I came here for a Body Balance 50 min massage, and it was excellent! Very professional, polite, and kind staff. The spa itself is very relaxing, though I almost wish they had some sort of ceiling decor in the massage rooms? That's a personal preference though. The quiet room is very nice and it seems you can relax in there afterward for as long as you want. read more

Woodhouse Spa - Cleveland - The big quiet room - Day Spas Near Me - Orange, Ohio

I had Mikki for a deep tissue massage. She was the best masseuse I have ever had hands-down. My sister booked this for me while I was on vacation in Ohio. If she was in Nebraska, I would go to her every month. I've never felt so good after a massage. You can tell she's been doing this for a long time and takes pride in doing a great job. read more

Great spa!! Really relaxing I loved it great ambiance I will be back soon !! Friendly staff

Woodhouse spa is always a 5 star experience. I've been for massages and pedicures, and the scheduling is easy online, and the service is always great. It's pricey, but it's the best day spa on the east side. read more

My husband decided to treat me to a pedicure and booked me an appointment at Woodhouse. I usually don't like to get pedis done, maybe got it once or twice done before. My feet were fine, I take good care of them at home. Don't really have any problems. However, right after my pedicure I got a really bad infection on my toe. Never really had anything like this, and it's been couple days already and it's not getting better. I was debating on including a picture but is so gross so better not. Really thought that at a nice spa I wouldn't get something like that, but I guess not. The pedicure wasn't cheap, now have to spend more on dermatologist just wouldn't recommend it if you don't want an infection. Also to add, the pedicure wasn't anything special, my toenails were very uneven. Just not a very good job. Very disappointed, definitely won't be back for a pedicure. read more

My husband did his research and setup a date for us to get massages together, mine being the maternity massage as we recently found out we are expecting. Nowhere on their website does it say that this service is not available until after you are 12 weeks, nor were we ever contacted prior to verify how far along/if we should reschedule. Showed up for our appointment and after filling out everything and being placed in our room we were notified that after checking with the manager their policy was that I could not be seen that day since I was not yet past 12 weeks (we were also told it should be listed on the website - nowhere does it state this policy as we even verified before booking). Luckily we given a full refund and the option to reschedule, but the lack of communication and website not being up to date put a damper on what should have been a relaxing afternoon. read more

Let me first start with , I gave this place a chance twice! When I tell you this establishment is bad on customer service, I mean it is bad on customer service. I will tell you the first time calling - the person answering the phone was lazy sounding just as though she had nothing good to express when she answered. My first time calling very concerned since I had yet to use my christmas gift from 2024...lol . ( I guess my energy was not feeling this place to start with out even ever looking this place up). I call and simply ask and question- Are you able to look up information of a gift card if you don't have the gift card? Easy yes- explanation or No explanation... This young lady says: we have a new system and I can't do that. I said okay. Is there anyway we can find out how to look up or what would be an alternate option? She said I mean I can schedule you an appt we have toput a credit card on file anyway so we can use that. NOW.. I am a very compassionate person ( or try to be) if that same message would have been delivered with kindness and someone of younger age teen on her first job I would have been ok.. truly I would have just scheduled an appt and handled it later. BUT, I got the condescending, unkind tone of a woman - who turned out to be the manager( Lol) still scratching my head on that part..LOL. I immediately became annoyed- I was not kind to her in my reply she didnt deserve any understanding from me,. It was though she was taking pride and pleasure in being condescending and just short toned and irritating. I was so livid - I simply put it I will not use this spa - it would be because of you that if I go someplace else- they will know all about the arrogance of her. I told her she aint got to call me back or have someone else reach out , I didn't want to do anything with this spa. I made an UGH yuke sound and I hung up the phone. I WAS SO LIVID with the attitude of that woman. I told my husband he said well just go to another location. So I reached out to another location and asked the exact same question.. I was told we can check by email- date of service/ purchase - or we can try other ways ; since we have a new system now - we can research. DIFFERENT but yet the same message. Needless to say I didnt go through that. I looked for it, I found it. I took a few more weeks and my husband keeps asking if I had booked it yet. 500.00 is a lot to almost kinda lose(I get it ) but this company the name of it just erked me. So, I did more work and found they are franchised . Again, I am an easy going person for the most part, No biggie I will just look at another location. But for some reason it aint on my list of priorities - smh. So, I am in a very good mood and I dont know if I really want to travel the distance when I have one so much more close. I said maybe it was a bad day, maybe I would get some one else that answers the phone. I try calling them again- I am chill and I get some one on the line and I just go into wanting to book - immediate the girl says we need a credit card on file to book. We will need your name, email. I say I have a gift card package, I then began to give her my name she interupts me and said we will still need a credit card on file before I can book. I said you don't want my name first ? she says yeah I mean I can take that information but I am just telling you I will need a credit card before booking . When I say I lost it I LOST IT HA HA HA.. I was like this place is the worst customer service ever for the type of service you are providing. (I said things that you'd say to your bully when you finally have had enough).. Like ugghh this spa needs sensory training in phone etiquette. I kept on with ., I tried to give yall another chance, I just think this location is a negative vibe..the energy is not good with my energy . I said there is no way I can call this relaxing place and be so tense in trying to spend money. I kept saying the word "damn" .. like a lot of times , It was unbelievable as to how these women at this spa handle phone calls..lol I will never think this paticular woodspa location in Orange is great. EVER! Get some phone etiquette training scheduled - Learn some sensory tools. Do better Woodspa Orange , !! read more

Great experience. This place can be busy, but still relatively quiet. I was at most joined by only two other people when in the relaxation room before/between services. It's a nice quiet place to have a mimosa and wind down before a massage in the provided robe and sandals. My deep tissue massage was great. Dean was attentive to my tight spots, but the massage was still relaxing. Tina did a great job with my pedicure too. The pedicure chairs are all in one room, but they are individual free standing chairs with curtains between them so it feels private despite being a shared room. I enjoyed the Gentlemen's Pedicure including the cinnamon rub used during the massage portion of the pedicure. I'll definitely be back for these services and to try others. read more

Woodhouse Spa - Cleveland - Day Spas Near Me - Orange, Ohio

Came here for the first time for my first facial. I booked online and wasn't sure I booked what I needed. Isabele took the time to evaluate my skin and make recommendations for my needs that where within the price of what I originally booked. I'm so glad we went with the hydro facial, this is the best my skin has ever looked! I've already booked my next appointment. See you in October Isabele! read more

amber from woodhouse spa is amazing!!! She did such a good job and really loved her . Shes so gentle and kind , definitely going back and using her ! read more

Amber gave me the best facial iv ever had. I am GLOWING!!! Mellissa has magic hands. I feel totally refreshed after my massage. the perfect treat! read more

This was my first time getting a massage, a facial and a manicure so I have no comparison but this place was really nice overall! It has a very modern, natural (wood) look. When they brought us in, they gave us these thick fluffy bathrobes and some slippers/slide type shoes to wear. They have a nice locker room with bathrooms and showers (with shower products etc) and a basket of hand towels to use after you wash your hands. There's a nice waiting room with lounge-y armchairs and reclined armchairs to relax in while you fill out your form and wait for them to call you in. There's also lemon/lime infused water and you can order drinks (alcoholic and non-alcoholic as well). I never thought I liked massages because I'm really sensitive to pain but the masseuse actually made it really comfortable for me and i have never felt so relaxed and pampered in my life. The facial was also really nice (but a little painful/stingy when they cleaned out my pores). My face felt so fresh and was glowing afterwards so it was very effective. Both the massage and facial rooms had a super comfortable and heated table/bed with a blanket so I was really cozy and relaxed the whole time. They also used towels soaked in hot water to wrap around my feet and then dry my feet off at the start of both the massage and facial which was great as well. The manicure was probably the least exciting part of my spa day. We just did normal nail polish French nails and it seemed like the nail people didn't want to do it (it was too difficult to do or something?). They started with cleaning our hands and nails and filing our nails, then soaking our hands in warm oil. Then they did our French nails. The person who did mine started with bottom coat, then a light pink/peach color, then did my tips with white. But she kept using a brush and alcohol to clean the edges of the white tips and it ended up taking off some of the pink. She went over my whole nail with the pink again, and then with the top coat. But the areas that had the first pink coat wiped off still looked lighter than the rest of the pink. It was a quick dry nail polish (5 minute dry) but after a couple days it started coming off for me. For some reason, there were areas on each nail that the nail polish had separated from my nail so there was a small pocket of air there and the ones that had separated from the sides of my nail, the nail polish started chipping off at those edges. Overall I had a good experience there though but I probably wouldn't get the manicure again unless I'm getting gel or acrylic nails or something else. read more

Woodhouse Spa - Cleveland - My nails a couple days out - Day Spas Near Me - Orange, Ohio

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Very relaxing I got the tranquil stone massage,Nikki was sweet and professional. Clean , smelled nice no concerns. A little pricy but that's to be expected ! Only suggestion is make a program fir returning members or a birthday club or something as an additional incentive. read more

Woodhouse Spa - Cleveland - Complimentary champagne - Day Spas Near Me - Orange, Ohio

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I love The Woodhouse for quality massages and facials! It's a special occasion type of splurge. So, since I'm not made of money, I've only been twice haha. But both times I really enjoyed the entire experience. I also really liked my masseuse, Mickey, and the facialist, Amber. I really feel like they were giving honest recommendations and not just trying to upsell. It's a relaxing, clean, pleasant people experience here!! read more

I had some issues booking online (the website kept resetting, telling me my chosen times were unavailable), so I had to call to book. And the front desk greeter sounded strangely condescending. But I loved the massage & the rest of the experience so much that I will absolutely be back. I booked two 80-minute massages to take place the same time, one for me & one for my best friend, as a birthday gift for her. She went with the "body balance" massage, a take on a classic Swedish massage, while I went with the "deep tissue transformation" massage. We both left relaxed & happy! My deep-tissue massage from Penny was incredible. I've long lived with chronic pain since having back surgery as a child, & I carry all my stress in my back & shoulders. Penny was not afraid to work on me, as some providers have been, & she wasn't afraid to work HARD on me. She gave me one of the best & deepest massages of my life, digging in deep, using her elbows, & hitting all of my sorest spots. I left rejuvenated AND relaxed. I can't wait to book with her again! I also love the overall experience of being welcomed into this serene space, being offered water & a cocktail, earing a cozy robe... all of it. It was just such a positive experience, & I'd recommend it to anyone. In fact, we did recommend it within an hour of leaving - to our waitress at the restaurant where we went to lunch! read more

Had a great experience massage was amazing and spa pedicure was just what you need during the holiday season! Donielle and Allison were wonderful! The place is beautiful and relaxing! Highly recommend! read more

Woodhouse Spa - Cleveland - Waiting area - Day Spas Near Me - Orange, Ohio

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Our visit was nothing short of an rejuvenating and relaxing experience with great customer service.

Best massage I have ever had. Hollis is exceptional! I highly recommend the deep tissue massage.

I booked an appointment and I wanted to cancel it. I tried calling two different days to cancel and I finally got someone the second day after calling 5 days in a row. They don't answer their phones. I don't recommend because you have to use a card to book the appointment. read more

I really enjoyed myself here. Perfect for a day dedicated to relaxation and self care. I got a pedicure and the girl doing my pedicure was super thorough and kind. I usually don't like to talk when being serviced but she was very genuine and friendly, I couldn't help it! Also, their tea is delicious. read more

Went for the Woodhouse Escape and it was a whole experience. The hostess was very accommodating, she took me to the locker room we're I was presented with a locker and a robe. After I got dressed/undressed, I was served water as well as wine while I waited for my massage therapist (MT). When my MT came to escort me to our room she introduced herself and made a great effort to know and pronounce my name correctly. She described what she was going to perform on me and took action. Her technique, pressure and attention to my body were amazing and at the end she pronounced my name correctly again! My only regrets are that I can't come more often and I didn't get any pictures. Anyway, it was a wonderful experience from start to finish. I recommend and will be back for more. read more

This is my second time in 4 weeks at Woodhouse Spa. I'm very impressed with their friendly staff and stylish facility. The place is beautiful and provides a reprieve from the outside world. It is also important to note Corvid measures are well implemented making this a very safe environment. The beauty of this place would of course be not enough if it weren't for the top-notch services. I can now speak to massage, manicure, and pedicure. I receive regular pedicures and the Woodhouse pedicure was by far the best. My daughter had a gel manicure and was extremely pleased. I go for message 1 per month and Paul at Woodhouse was on par with my regular therapist, who I'd rate 5 stars. I can highly recommend Woodhouse, you'll enjoy yourself! read more

I am glad that they could fit me in. It was a nice space. The staff was very friendly and they took me right at my time. My issues: *Not enough choices in nail polish. *One of the techs kept taking her mask off. She sneezed and coughed with her mask off. This didn't make me feel to comfortable. When I called they said that their COVID procedures were that everyone wears masks at all times. read more

Excellent experience! Will be back soon... My daughter and I loved the tranquility of the space. read more

My husband bought me a gift certificate for my anniversary and it was my first time there. My massage was wonderful! Nikki was amazing, she is super strong and relieve all the tension in my neck. My facial was good, I wouldn't say great for $110. I know it's probably difficult during this time with a face guard on to give a facial. I normally get facials monthly and am licensed as well to perform them. She didn't get underneath the chin or neck and decolletage. Yes my skin did look good afterward but for the price I feel like it was kind of skimpy. The place was very clean and I felt very comfortable during the world of covid. I would definitely come back to see Nikki for a massage. However I would pass on the facial. read more

Robe problem has been resolved, thank you Tina for taking the time out of your busy day to call and explain what happened regarding the robes, which you do have in plus sizes. read more

Is this franchise geared towards smaller people? They used to carry robes for plus sized people NOW if you are on the heavier side you can't close your robe without your private parts showing read more

Had an amazing facial with Amber! This place is soo relaxing. Very warm and inviting atmosphere . Amber uses great products and spends lots of time massaging . Great experience! read more

Had a great spa experience today with Alexandria! I did the 110 minute package and she did a FABULOUS job with the hot stone massage! Loved the way the place smelled, their essential oil offerings are wonderful! No one was in the relaxation room with me afterwards and it was most relaxing. Definitely worth the money! read more

Customer service and overall service has tanked significantly in the past 2 years. I come in 5-6 times a year for spa services. Every year for the past 6-8 years, I get gift cards for my assistants for the holidays. Usually spend in the $700 range for gift cards and probably $2500 on myself throughout the year. That level of holiday gift card spend has always netted me a gift with gift card purchase. I went for a pedicure around thanksgiving and that wasn't advertised, so I asked my nail tech as well as the front desk staff. They said that they were not aware of the gift this year but should be finding out any day now. I went back the first week of December to check and was told that it was a Black Friday only special this year. That was not communicated or advertised. I was annoyed, but went ahead and bought the cards. While I was there, I tried to book a waxing service and was told that is no longer a service offered. I have been getting waxing services intermittently at Woodhouse for 8-10 years. This was also not communicated or advertised. I have always have good services from the practitioners, but am so off put by the management and lack of communication in service/policy changes that I will be taking my business elsewhere. Sacred Hour had great holiday specials and are very communicative, always. Will be going there for all spa services going forward! read more

High quality services provided for massage and pedicure. **notes of caution** 1) Billing. When you book an appointment, your credit card will be charged 50% of the total cost of your service. Note: they are not just taking your CC information to hold the reservation. This even applies if you plan to use a gift card to pay. Given you may book appointments, weeks or months in advance, this is something to keep your eye on. I had a gift certificate to use for my services and asked on the day of my appointment that the credit card charges be reversed; they were not so I would have been charged 1.5x for my services had I not kept an eye on my account and called several days later and requested the credit again. The spa processed the credit at that time to resolve the issue. Just know the burden is on you as the client to ensure you are not paying more than you should for your services. 2) Reminder texts and emails won't remind you of this, but arrive 15 minutes prior to your service. Allows appropriate time for check-in, changing into robe, waiting in quiet room prior to service. They stay very strict to the schedule and won't go beyond the exact allotted time for your service if you begin late. read more

Great service, clean n beautiful facility. I expected a lil more from the "blissful night" sleep treatment I had but the massage made up for it! Shawnee was my masseuse and she was super sweet and professional! Her technique was awesome as well. The pedicure was great too! My toes look n feel great! I was offered a beverage but she really didn't go into detail of what they had, like the other girl did with her clients but I'm not gonna trip on that. I had a mimosa, tea and water. They also have an snack table for guest too. I'd go back. Was a lil costly but it's nice for a lil r&r read more

Woodhouse Spa - Cleveland - Day Spas Near Me - Orange, Ohio

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Service like no other I've seen here in Cleveland. My husband and I have come to Cleveland every month for 3 years now. I've been looking for a comparable nail salon to mine back home in Maryland. I've had no luck until now. This salon surpassed my expectations. Exceptionally personalized service. Soft robes, lush surrounding, a totally relaxing experience. Mimosas graced with cranberry were served while my hands were pampered. Clean professional facilities. I was elated. This is probably one of the best salons I have attended comparable to salon experiences I've had in NYC, Paris, and Japan. read more

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