Hack newspaper, terrible customer support, phone support forces you into 4 categories; if you have a different issue that's not listed they hang up on you. When I was a subscriber they charged me after I canceled. Newsletter repeats the same stories every day. Utter garbage company. read more

Boring newspaper. They aren't talking about anything I can't find myself such as weather or news on propaganda outlets such as CNN and MSNBC(which I never watch anyways). Their reporter Tom Kisken looks moronic because his eyes are too close together, he looks like he might break a bone opening a car door(has he lifted a weight in his life?), and all he does is say 'get your COVID vaccine' because big pharma pays his salary. Who wants to hear the latest propaganda from billionaires that hate President Trump and want to pretend all the protesters they pay to riot are 'grass roots' when any educated person can clearly see they're astroturf? If you want to be fooled into billionaire left-wing propaganda that claims billionaires are bad then read VC Star. Hopefully this rag will go bankrupt soon now that Elon Musk's DOGE cut off their government propaganda money because God knows they can't stay in business without it because they actually would have to provide news most people enjoy reading instead of shoving propaganda down people's throats on behalf of left-wing billionaires(think George and Alexander Soros). I'm pretty sure most people in Ventura don't like VC Star. The only thing that was good in it was about 15 years ago when the comics were not made by the a DEI hire such as Dilbert. read more

Ventura County Star - VC Star Reporter Tom Kisken - Advertising Near Me - Camarillo, California

This is the most one sided paper I've ever subscribed to. The opinion page is an extension of CNN and MSNBC. Don't bother reading this paper if you have any values or conservative views. It'll only leave you frustrated and angry. What happened to REAL journalism in America? What about the other half of the country who feel differently? Don't we matter??? I'm done. Won't be coming back. read more

Be careful giving this business your credit card, they will sneak in premium price increase without notifying you for to approve them. Imagine you agree to pay $30 a month which is a lot of a local paper, but then they started charging $58 and $66 for two different months. When you try to dispute these charges or try to cancel it is like pulling teeth. I do not recommend giving them your credit card info. read more

Their customer service is horrible. I cancelled my account back in September, or so I thought. My account is closed, but they are still taking the money from my credit card. So hard to get a hold of their customer service when you want your money back. They are readily available when you want to give them money. read more

I signed up for a 1 year digital subscription in September. Unfortunately the results have been awful. I am unable to access the content even after logging in. I called technical support which is in the Philippines. They said that they were having a "computer glitch" and were unable to access my subscription. They said to wait for 3 or 4 days for them to try and recover the data. REALLY? 3 or 4 days? What is this 1985? I told them I wanted to cancel my subscription and of course they cannot do that either because their unable to access their system. I think that the 1 star review that Yelp shows tells the entire story. STAY AWAY! read more

I believe i signed up during a Black Friday promotion, only to never be able to access my account. When trying to sign in, or even contact customer service via chat, it only tells me that my account is not found. I've tried with both of my only two emails, my only name, address and phone number to no avail. It's amazing that they can't find my email when they send me promotional junk daily and email me to let me know thethey are raising the rates drastically on a service I've never been able to access. I tried contacting customer service via phone as well, and experienced long hold/wait times that make it impossible to speak to someone for assistance when working regular Mon-Fri work hours. Do not give them your info for billing for subscriptions unless you have plentiful time during the weekdays to sosort out issues. Their Saturday hours are a joke. read more

My mother agreed to getting the Sunday paper, only, for their advertised amount of $8.65 per month....for 3 months. She received a bill for over $60!! I tried calling VC STAR twice to deal with this! I kept explaining that the special was for $8.65/mo. She's only received 4 newspapers! I insisted on only charging my mom the $8.65 for one month and CANCEL her subscription...immediately!! The bill had several other confusing charges!! So deceitful! She's been a VC STAR customer for decades! Well, no more!! EVER!!! WARNING ALWAYS check your bill! read more

I have requested the Star delivery for Sunday only. Since July 30, 2023 I have never received a copy of the Sunday edition but my computer says I get credit or some thing on August 20, 2023. It says the delivery wasn't there because it was not started But it was started so the computer says not started not started missed delivery credit canceled what there's nothing else I can do. I get credit for something did you say have not started? I don't know what to do. The bottom line is I signed up for Sunday delivery in July for the printed edition of the Ventura County Star no deliveries to this point ! I've cost call customer service they say it's been reported, but somehow the delivery team doesn't get it or respond to the correct question. I have never received the sundae printed edition for the Ventura County Star, which I have signed up for. read more

VC Star is literally a bunch of thieves. After complaining 4 times for not receiving my Sunday paper, with no resolution, I finally decided to cancel my subscription. Well they waited about 6 months, sent me a cute little letter, and then went ahead and re-issued my subscription and charged my credit card $33.00 without my consent. Again, garbage for customer service, papers not delivered, and then re-instates your subscription without authorization! Steer clear of this crappy newspaper! read more

Unreliable delivery and when delivered without any care. The paper is so small and seems to always get smaller. The

I don't even want to give them 1 star. I was paying $2.99 per month for my online subscription when last month it went up to $9.99 without letting me know ahead of time. I went online and cancelled my subscription right away. I called them a few days later and was told I would get a refund within two weeks. Two weeks later I called and told them I didn't get a refund. They told me they would request the refund again and it would take up to two weeks. No refund two weeks later. I called the parent company because not only did I not get a refund for the first $9.99, they charged me another $9.99 for September. I was told they would refund me the first $9.99 and reverse the second $9.99 because it was still in pending on my credit card. Today the second $9.99 showed up as a transaction. I called Gannett again and was told they probably can not give me a refund for either one. I was charged a second $9.99 when my account had been closed for a month. Shame on Ventura County Star and Gannett. read more

I appreciate having a local paper that does a great job reporting on local events while providing access to the nationwide USA Today news articles. I am proud to support our local paper, especially with Shivani Patel as the education reporter. read more

I've been getting their Sunday paper for a few months. It is an alright paper, doesn't go above and beyond with their local News. Some of my bigger complaints is that they put the most random stories on the front page. When we launched two Astronauts from American soil last month, and it was the first time in 10 years; you would have thought that would have made front page news. I was looking forward to saving that paper when I got it Sunday morning, but NOPE nothing was even in the paper about it. Another huge complaint that I have is they require you to use a credit card in order to subscribe. They give you the option to cancel your subscription online but it doesn't work, it just keeps saying "error please call customer service." read more

I have been a faithful subscriber of our local newspaper for over 30 years. I pay my annual fee for 365 days of delivery. So, now we get no Saturday paper, will I get credit, I doubt it. Last Tuesday & Thursday no paper, then no paper on Sunday either. Of course no Saturday delivery.... today, Thursday again no paper. Yes, I read in the paper you are short on delivery people, not my problem, I paid for the paper to be delivered. They also want us to read it over the computer, I don't like to do that. Can't stop and start if something comes up. And, once again, I paid to have it delivered. I called on Sunday and spoke to a live person an ask the time I should have my paper in my driveway, he said, between 6 - 7 AM. It is now 8:23 AM and no paper. I have called everyday I didn't get a paper and getthe recorded message. They say I will get credit - LOL. So, I would give "0" Stars if I could.....don't waste your money with USA Today and the Ventura County Star. read more

Faulty app, poor customer service. After being required to update app, a new account was created which resulted in a double billing that the paper refused to credit when it was an error on their end. read more

The residents of my residential Community for Seniors in has purchased an annual, 7 day a week, newspaper subscription from the Ventura County Star for at least the past 10 years. However, when the Covid-19 pandemic began we put our VC Star subscription on-hold. Approximately, two months ago we contacted the VC Star to restart our newspaper subscription and we were told, after talking to multiple people and spending several hours on the phone, that the VC Star would honor the eight (8) month pandemic hold we had earned. They went ahead an agreed to an eight (8) month credit for the newspaper. So, this seemed very fair, and we were very pleased. However, over the next two months we received only a few newspapers, delivered on an intermittent and random basis. When we called to complain about this problem, we were transferred to multiple representatives again and spent many more hours on the phone. There was no resolution. Then we started receiving billing statements, stating that we owed the VC Star $336.34 after two months with perhaps 5 newspapers delivered and a mutually agreed upon 8-month credit, due to the pandemic hold. The billing notices stated that our account would be cancelled if we didn't pay our bill immediately. So, I personally called the VC Star and was told by their representative that at the beginning of the Covid-19 pandemic our representative (committee secretary) had agreed to pay for an online newspaper subscription when the hold was placed our regular subscription. This accounted for the $336.34 owed amount. It is funny that the VC Star bills never mentioned anything about this. I was also told by this representative that our account had been cancelled because we had failed to pay the owed amount. As the president of our resident activity committee, I talked to the person (the committee secretary) who called the VC Star to place our account "hold" and that person informed me that she never discussed or agreed to the purchase of an online subscription when our account was placed on hold. She stated that she would have bought this to the committee's attention if this had occurred. I already knew this to be true before I talked to her. I have talked to many friends and neighbors recently who, like me, had subscriptions to the VC Star for 30, 40 or even 50 years back (most of that time the newspaper was named the Ventura County Star Free Press). Like me, most of my friends, and neighbors have cancelled the subscriptions to the VC Star over the past several years because the VC Star has caused them so many frustrations and so much stress through misbilling, failing to deliver newspapers and by having extremely poor customer service representatives, who fail to solve customer's problems. Unfortunately, I have seen this happen many times when hometown newspapers are acquired by giant corporations (as the Ventura Star was). I would have given zero (0) stars for this review if I could have. I highly recommend that you don't subscribe to this newspaper unless, at some future date, the giant corporation that now owns this newspaper makes some major changes (which giant corporations our not known for). read more

This paper posted news 2 to 3 days after it happens it's like the paper is published in another country far away and carried on horseback a few days before distribution here. read more

They cashed my check for over $250 in May. In July they cancelled service. In Ventura County there is no one to call or write. Some off shore help operator told me to send my bank statements to Indiana. Do not subscribe ... They will eventually bite you and not even say sorry. I have been a "loyal" subscriber for over 40 years and frankly they do not care. This is NOT a local paper. read more

If you want to pay for something and not get it half the time, subscribe to this horrible unreliable paper. They have not delivered the paper at lease 20 times over the last 7 weeks. When I call I get some who acts like they understand and care, but the clearly don't because nothing improves What a mess of a company - I don't' think they can sustain this business much longer. Absolute garbage! I've been a customer for over 10 years and have never had such such abominable service. read more

I've been a subscriber to VCStar off and on for many years. Today, I discovered that VCStar charged me twice for the annual price of my digital subscription: $59; first on July 25, 2022, and again on January 8, 2023. I contacted their customer service representative today, who advised that I had opened two accounts with VCStar. Of course that makes no sense, and I certainly did not open two accounts. Nevertheless, the representative told me that although the two accounts is VCStar's mistake, they will not issue me a credit and advised that I should dispute the charge with my bank. I did so, and canceled my account(s) with VCStar. Shame on VCStar for defrauding their subscribers and failing to correct the problem when it is brought to their attention. read more

I love the Ventura County Star! Even though I do not read the newspaper as much as I used to the Ventura County Star is the place to get your news just about anywhere in Ventura County. They do a good job of writing and their photographers are top notch. They do a good job of balancing world, national, state and local stories. So many papers have a habit of either focusing on local or national but the Star does a great job of focusing on both. They seem to be doing a good job of finding new ways to supplement their income and revenue stream in these days when many people get their news online or from a phone app. Not a Sunday goes by in Ventura County where you do not see someone on the corner of a busy intersection selling the Sunday paper for a buck. Seems like a pretty good deal if you ask me. We have a subscription here at my residence but I have no problem buying the paper when I am getting ready to sit down for lunch or even if I am just looking for the regular Fry's Electronic ad. This is a hometown paper I always have no problem supporting. :0) read more

See all

Several times never received my daily paper So i call and they are unable to bring one back out seems like i randomly get the paper so i called to cancel and you get directed to the Philippines and they dont have a supervisor to talk to 0 customer service i have to now drive to there main location in camarillo just to cancell my paper worst paper ever read more

This is the 2nd month you have tried to charge me for a service I not receiving. The worst part this month is now I had to close my debit card and I get to wait 2 weeks for a new one. You falsely advertise that your July 4th street fair special is a one time charge and have trained your associates to be very convincing. You are running a scam and I will be sure to tell everyone at every event I see you at. You have inconvenienced me for the last time! If I could give you negative stars I would read more

Watch out if you cancel. I canceled my account earlier this month, but they charged me anyway. They refuse to refund the charges.

DO NOT GIVE THEM YOUR CREDIT CARD INFO ! Poor customer service department; phone calls not answered and no response to emails. I tried on multiple times to cancel a subscription but continued to receive unauthorized charges to my credit card. Buyer Beware. read more

I really enjoy the Ventura County Star. Although we subscribe to the newspaper, I most often utilize the online version. It's up to date and on top of the current news events. I particularly like Lisa's McKinnon's column on Sunday morning. read more

After contacting the BBB, I am still having issues with the delivery service of my paper. What part of bagging the paper and sealing it don't they get. Yes, it's bagged with the end open, so the rain, drizzle goes right into the paper. I can't tell you how many wet papers I can't read. I paid for a full year of delivery service, not to read the paper via a computer. Also, recently placed a hold and was supposed to re-start the paper on Dec. 28th, that didn't happen, had to call, I still don't see the credit on our account of any of this! DO NOT SUBSCRIBE TO THIS PAPER.... read more

Wow - I'm not the only one having problems with the Star! Delivery service has gotten progressively worse - especially since USA Today has taken over. Customer Service sucks - Delivery issues? You need to call someone in DETROIT...! I've called, emailed, and gotten the same old blah-blah-blah "we're really sorry" we'll take care of this" etc. Good luck getting an actual person to talk to - I called once & asked who the Distribution Manager was, and was told they had no names or numbers - only some code they put in the computer to file complaints... So far in 2018 I've requested (via their website) 3 vacation holds - and they continued to deliver the paper EVERY TIME! As I told them - nothing says "I'm not home" like papers piling up in your driveway! And on other days the paper never shows, or is delivered by maybe 8:30.... It's probably just a matter of time until I get fed up (as many of my neighbors have) and cancel the paper. And I don't like their online version, either. I feel sorry for the staff - like Lisa McKinnon, Tom Kisken, Juan Carlo. VC Star has some good people & it must be getting pretty bad for them. Shame on USA Today - they have truly ruined this local paper. read more

Worst delivery service ever. I only get the the paper once a week, Sunday's. Since I moved I have not received anything. Told weekly they would reimburse me for that week and would deliver me a paper. Still have not received a paper. Told I would get 2 weeks free. Still no paper. Hopefully L A Times will be better. read more

This paper used to be good with pertinent local stories and information. However, once it was purchased by the conglomerate that owns USA Today it became totally useless. God forbid if you disagree with anything they say. Independent journalism without a political slant is incredibly rare these days, and you won't find it here either. Canceled my subscription for the last time. I'm switching over to the Acorn! read more

What is the point of offering a service that I'm paying for if it can't be fulfilled. I ordered Sunday paper 4 weeks ago. 1st paper- received 2nd paper- only 1/2 the ads 3rd paper- never came. Called automated teller said it will be there shortly, never came. Called again and received a credit and no paper with a notice to delivery persons supervisor. 4th paper- never came read more

Biggest Swim Meet in the County for ALL high schools and this LOCAL paper had no photos and just a tiny write up about it. This paper USED to be something to look forward to on good, positive things kids are doing. It has been reduced to a pile of dung. When Potkey left, the sports section died. read more

I just wanted the online version but the large, screen covering pop up ads took up all my reading time closing them every 60 seconds just to be able to finish an article. Many of the articles are 1 page per pic/paragraph click-bait. I cancelled my subscription today. It's not worth it honestly, even if it were free and I don't want to deal with the paper version and subsequent recycling. Such a shame too, I used to enjoy this newspaper very much but I don't want to deal with the clutter in this day and age when it's so easy to get it electronically. Hopefully someone will take notice of the complaints and loss of subs and start to present it in a way that is not so arduous. read more

We have subscribed to the VC Star newspaper for many years. Lately tho we have been not receiving our newspaper intermittently. It's only 02/19 and already we have not received 4 newspapers this month. I cannot get any support from calling in to report this issue. Any suggestions? read more

Very unresponsive. Not professional. Do not care about current stories tgat would not make headlines. Not a real news agency in my opinion.

My neighbors are elderly, I always pick up those vc star news paper that's thrown by the sidewalk for them. The paper never makes it past the front steps or even in their lawn! It's always by the curb of the street. (free for anyone to just take) I take it up to their front porch or my daughters take it up. Mind you the yard is not fenced and it never makes it on their property! The past few weeks it's soaking in the rain! Come on workers! Let's be a little more nice and at least leave it on the front steps! I'll start taking the video feed from our house cameras and show you how the newspaper workers roll by and fling it not even trying to make a decent delivery to the house. Horrible! read more

I have been getting the VC Star for 20 years. I enjoy the local news and have had no problems with delivery. But I just received a letter that my rate was going up to $48 per month! I called into Customer Service and asked what the everyday rate is and she said $28.95. I cancelled my order on the spot. That's ridiculous that they charge a long time loyal customer almost double. I also asked the rep to submit a complaint to management. I hope she really does. I am fuming!!! read more

I have called at least 10 times asking the star to not throw their free circular on my property. It stops for a while but it keeps happening. This is like littering and I do not give permission to have this thrown onto my driveway each week. This company is very poorly run. How do you stop these people? read more

Service is horrible. It took me call after call after call to get them to instruct whoever delivers my paper to not just dump it in the street or in the gutter at the end of the driveway. I've been a subscriber for 30 years and have never had such awful service. After over a month of complaints, hey finally got him/her to toss it a few feet onto my drive so it wouldn't be wet or run over. But since then, my paper has been missing 4 times. When you call, all you get is a recording that says they'll credit my account. Today I hit '0' until I was finally connected with a human and was told that a paper would be delivered soon. That was at 9 am and at 4 I have no paper. If I had any alternative for news coverage for this area, I would certainly try it. Since Star was bought by large conglomerate, the paper and service have suffered. Sad, really. I don't recommend subscription to anyone. read more