I would give 0 stars if possible. My wife was driving in the parking garage at the Griffin Science…read moreand Industry museum, who happens to be utilizing this company. We were trying to exit and the worker (stating his name was Hector but was actually Adrian) was blocking the drive, I waved and pointed past, indicating we were trying to exit. He shook his head and called my wife and I "scumbags" as we drove by. I got out of the car to confirm/clarify what he said. He stated that he was calling us scumbags for waving him off so that we could exit. Highly unprofessional and have never been treated like this for absolutely no reason. We also had our children in the car. The employee showed no remorse and offered no apologies. Stay away from this company! Wildly unprofessional, and when I reached out to the company to talk about the incident, no one answered initially, but they called me back. My wife called back to clarify the situation and spoke to the owner. He was extremely helpful, understanding, and disappointed in the worker that demonstrated such unprofessional and ignorant behavior. He assured us that this employee would no longer be assigned at the museum dealing with families, and appropriate repercussions would follow.

Good crew very nice and professional parked in ways that didn't impede neighbors getting around the…read morearea.

To my friends at SP+ Parking,…read more My wife, two daughters, and I were traveling on the way back from Punxsutawney, PA when we decided to cruise to ole ChiTown for the evening (We learned this is what some locals call it). Upon arrival at our hotel, we were greeted by the Valet with a big smile and the man even gave me a high five! Once we gathered our belongings, it was not difficult to navigate to our humble abode for the evening. Once inside our hotel room, we were feeling like having a night in, so we decided to head out for some popcorn, soda, and, naturally, a Papa John's Double Cheeseburger Pizza (Although we had to go to the one off of Cermak which set us back a bit - but still a great location!) Once we were back, instead of going to the hotel room, we actually utilized the TV we had brought with us for our trip in the back of the Honda Odyssey and utilized our Valet Parking spot from SP+ more than we thought we ever would! This will be a night to remember from our trip, and it wasn't just because Papa John's was running a promotion for the Double Cheeseburger Pizza, either! HIGHLY recommend, and the man that was on duty for the most of the evening was incredibly friendly! I believe his name was Mike or Michael? Be sure to say hi to him next time you stop in! Thanks, SP+!

My car was STOLEN and I was ROBBED while SP+ Parking had my car, and they have done NOTHING:…read more I stayed at the Sofitel, Chicago (20 East Chestnut Street) on the evening of Friday, June 9-10th, 2017, and at approximately 12:10 AM my rental car was stolen from right outside the hotel, in the valet parking spot. Between Sofitel Hotel, Chicago (owned by Accor Hotels) and Standard Parking, Chicago (dba SP+), neither reached out to me after the robbery. Sofitel reimbursed my $71/night valet, but my rental car, golf clubs, or any of my other belongings that were stolen from their property, are all still missing; two weeks later. SP Valet has not responded to any of my emails, or called me, I was provided the number for Sofitel security where they have the robbery all on surveillance camera, Accor never responded to my emails; nothing. The only helpful person was Mike in Security. Even the very next morning, after a late night dealing with car theft from Sofitel's/SP+ parking spot, in front of their hotel, they took off the valet charge and asked if they could hold my luggage behind the counter while I called my Uber. They have the guy on tape, but they haven't shown the video to anyone . . . wouldn't you want to see if any of the employees saw the guy? Maybe grabbed the license plate of the car they came with (which was a stolen car also). I'm a young woman traveling by myself in Chicago, and live in Ft Lauderdale. Imagine if this happened to your daughter, and the hotel brushed it off like they accidentally charged me for a soda from the wet bar. No one has even asked if I am okay . . . I was ROBBED at Sofitel's Hotel! Hotel's are supposed to be accommodating like your staying at a friends house while your traveling . . . would a friend ignore your calls/emails? A friend not reach out to offer some assistance, or see how your doing? Instead, my friend, Sofitel paid for my Uber, and sent me home; and that was that. It has been almost two weeks, and the car is still missing, along with my only cherished physical item, my golf clubs. I've only had them since April because it took me since September 2015 to save for them. Terrible Experience.

Do not use ParkWhiz to park here…read more On a recent Saturday for a date night, I used ParkWhiz to park here. The parking lot opens the door automatically by scanning your license plate. However, there is no way for you to re-enter the facility other than calling the help desk (which we did while it was pouring raining outside). Once in our car, we AGAIN had to call the parking lot help desk to let us out (and spending even more time explaining that we used ParkWhiz). This whole experience ruined our date night... and it's still not over since I am now getting text messages about some exorbitant late fee. I am disappointed that this parking lot opted to work with ParkWhiz and have ZERO integration with it.

This parking lot is located immediately next door to Carnivale and is the perfect option for…read moreparking, especially for dinner or bar hopping in the West Loop. It's pretty big with plenty of open parking spots, nice and quiet, it's heated and only costs $4 for overnight parking anytime after 3pm until 7am. I'm sure the sparsely available metered street parking costs more than parking in this garage. I don't know why anyone would pay for valet parking at Carnivale with this $4 parking lot literally right next door. With dinner reservations, I wasn't sure what to expect for parking in this area, and I was really happy to have found this garage -- my wife and I ended up just leaving our car here all evening and walked around to a few different places, it's a very convenient parking option. Recommended.

The valet lost my keys and could not find them for an hour and 20 minutes after we finished our…read moredinner at "The Girl and the Goat". We stood outside while they searched. I even walked the route to try and find them. They were very nice, but that did help find my keys. It turned out the their manager came down and figured out that he left the keys in another car. I didn't have to pay for parking, but it really put a damper on the evening

Literally crashed my car into another vehicle. I had to exit Parlor Pizza, the police were there,…read morean ambulance had to take the passenger of the other car to the ER and now they are saying it is not their fault. Would not return my calls to the office and have been absolutely despondent. The police officer wrote their driver the ticket and still acting awful. Not repairing the vehicles, returning calls, emails etc I would not let them touch my car for ANYTHING! As a businessman Michael I Lahalih sucks! And he's the one who wrote his own 5-star review! OMG, how disquesting does a company have to be when the owner is the only one writing a positive review! PATHETIC http://www.bbb.org/chicago/business-reviews/valet-service/valet-descartes-in-chicago-il-16001864/complaints

A huge thank you to an exceptional employee, Scott. Works at Hampton Inn & Suites Valet service…read more Very helpful and positive, friendly personality.

We sued Valet Parking Authority in small claims court and won. City of Chicago municipal code…read morerequires valets to be insured and cover damages that they cause. At the time we used the valet service, their insurance and paperwork to operate as a valet company were expired by 52 days, over 60 days once we obtained their insurance in formation from the City of Chicago through FOIA. The company also refused to respond to the state attorney general's office. We did everything right, filed an immediate claim with an employee and took pictures. We have been in touch with the hotel as well about the situation. While we won our case in court, we have not yet received payment.

"Discounted parking" - yeah, right. Try $48 for an hour. Whoever put up that sign better hope they…read morenever find me in a dark alley.

Pricing was straightforward. I used the iParkit app to precheck how much it would cost, scanned my…read morephone on the way in and on the way out, no tickets needed. With the discount they gave for downloading the app, I spent less than $20 for 8 hours.