We've been paying for 1 gig fiber service for more then 2 years now. We frequently experience…read moreoutages (once or twice a month) and can count on 2-3 days a week of diminished service (ping well above 100, download and upload speeds under 100 mbps). On normal - best days we can get speeds of around 270-340 mbps download and 200-220 upload, with an average ping of 37. The worst part is their customer service. It's always somebody in India, if they can't fix your problem over yhe phone (never can), they send you new equipment, which never changes or improves the service. For 2 years I've been begging for a service technician to come check our issue, but I don't know what I need because I'm not a service tech myself. While there aren't many quality internet providers in this area (Parkersburg wv) I know there's got to be something better than frontier.

Impossible to get an actual human on the phone. 50 minute wait time! Constant slow internet. If…read morethere is a service call they charge you $120. They often try to raise your bill with no warning and then you find out that its impossible to dispute the charges because you can't get a human on the phone. DO NOT USE THIS COMPANY.

Fiber is the way to go! No service issues going on 2-3 years. Salesman was effective and honest. .read more

Frontier just wired our neighborhood for fiber. We had it installed, and less than 24 hours after…read moreinstallation, service went out, and is still out many hours later, with not only no explanation, but also no expected fix time. Awful customer service. At least they lived up to their very horrible reputation.

I haven't had internet for a week, after 6 hours with tech support. They lied about service…read moreoutages, told me they were overnighting equipment, had me plug and unplug routers dozens of times, and refused to send a tech. That was 4 days ago. Still no new hardware. Optimum will be here soon.

Absolutely NO Customer Service! My internet line got cut by some company digging a ditch behind my…read morehouse, so I called Frontier to put in a Service Request. It's next to IMPOSSIBLE to speak with a real person. No matter what option you pick it loops you back into their automated system, so that you can't speak with someone. So, I created a Service Ticket and the soonest someone could come was in 2 days and someone 18 or older had to be there. So, later that day I get a text from Frontier stating, "Our diagnostics have identified an issue that is likely resolved by restarting your ONT." But they're wrong I know the problem is that the line is cut, but I continued to receive this text two more times. This morning I receive a text from Frontier stating, "Reminder-Your technician will arrive 09/17/2025 08:00AM - 12:00PM. As a re-minder, someone 18 or over will need to be pre-sent." THEN at 12:24PM, I get text stating, "Hi, your Frontier technician is on the way and will arrive soon. To get the most out of your ser-vice, our technician will walk you through your MyFrontier app." BUT, today is 9/16, not 9/17 and no one is home. So, I started calling Frontier again, hoping to speak with someone. I think I ended up pushing an option for Sales in order to speak with a real person (from Pakistan). I explained everything to him and he said he'd make a note in the system, but he couldn't reach the technician directly. Later I check the status of my appointment for tomorrow and now it states, "Appointment time: Updated Wednesday, Sep 17, 2025 Tech arriving between 8:00 a.m. - 12:00 p.m. Reminder: Someone 18 years or older must be present. * We've created your ticket We're working to resolve the outage without coming to your home." SO... Based on Frontier's update, is someone coming or not coming? Through using their app, I also noticed they've jacked up my bill over $20 dollars. Definitely NOT getting value for the money being paid! I'm tired of typing this review and I'm fairly confident no one will take the time to read to this point anyways, but if you did all I can say is stay clear of Frontier. Their service is fine when it's working, but their service after the sale is nonexistent!

Signed up about three years ago. Service started out decent considering we are in a rural area…read more They installed new towers to provide better connections. Now their service is constantly down or intermittent. Never fails that on a Friday or Saturday, once or twice a month the service dies. Tech support is useless and they bill regardless how horrible their service is when it is brought to their attention. Unfortunately, they are the only service provider in the area or I would have dumped them when my contract expired. You'll get better service if you use your phone as a hot spot on the weekends.

I have been an Intelliwave customer since they opened in Athens. They have been a very reliable…read moreservice for me modifying plans that meet my needs and responding to issues that I have reported. This summer an issue developed because of foliage that had grown over the years of service with intelliwave and with identifying the problem and a few attempts to correct and improve my reception their service techs gave several efforts in bad weather and were very successful. It might take a call or two but they worked hard to keep my business and I am very satisfied. R.G.

I just needed internet services. I have had the service for over a year now. Started out great and…read morethe monthly charge was good. But the services started going downhill. I could not get online or I could get online but could not get into my apps such as my banking app. Then they started charging me more without notice till I was paying $100 a month for pretty much no service. It is hard to get a hold of them. I cancelled today and for that offense I have an extra $100 in fees tacked onto my final bill. Biggest rip off I have ever seen. Stay away from this company. Thought Spectrum was bad until I had the misfortune to start with this company.

This review is for our technician Nolan, not frontier as a whole. Nolan was the first person to…read morecome out and give us a plan for our fiber WiFi and he was extremely knowledgeable and helpful. After this frontier sent out people to do tunnelling for the fiber to be run through (which we later found out was done incorrectly) and explained that after this was done someone else would come by to actually install the internet. After two weeks we had an appointment that canceled on us and then another one a week later that also cancelled on us so we were willing to give it one last shot before switching to another provider. Nolan ended up being our technician that was assigned to us this time and he went above and beyond to make sure everything would be installed correctly! During this process the frontier customer service was a nightmare to deal with, but if you're looking to get WiFi from frontier ask for Nolan because he will make sure the job gets done.

Let me start by saying I am not a customer. However I receive nearly daily phone calls trying to…read moreget me to buy their service. And recently they have started coming to my door for a sales pitch. Upon pointing out the "no soliciting" sign the person argues with me that they weren't soliciting because they were only setting up sales appointments. I cannot recommend, and will not do business with, any company that decides to harass me at my home, even less so ones that argue with me when I turn them down.

This company will willingly discriminate against disabled people. I tried for two hours to reach…read morethe sales department via TTY/IP relay and was hung up on numerous times and was placed in a never ending queue once. Sadly, I was trying to sign up for home internet. I can only imagine how actual customers are treated when I was blatantly discriminated against by multiple people. I'm glad that I could not get through. Sadly, they make US Cellular look like an outstanding company, and they are not.

Spectrum and AT&T are the only other feasible options here in town. All the others offer far…read moreslower speeds, according to (admittedly biased) review websites I've seen in a google search. They both pale in comparison to Wow. Wow is reliable, somewhat cheap, and fast. AT&T wasn't reliable and Spectrum cost way too much money. Honestly, though, I wish there were other options. I hate paying nearly $100 a month just for internet when most countries in the world give it free to their people.

They sent me a dvr that I never asked for and expect me to either use it dor a service I didn't…read morewant or do their job and drop it off at a UPS store. You cant even talk to a person, you have to chat with someone who may or may not be an AI bot. Assholes. When I move out of my apartment, you are gone like yesterday's trash.