Drake Luedtke sucks! Waste of time, energy, & money. If you go here, do not let yourself be helped by Drake Luedtke. After visiting my nearest Verizon store and them being out of stock of the phone I was looking for, I called ahead to this location to make sure they had the phone in stock before I drove 40 minutes out of my way. On the phone not only was Drake being a smart-ass and talking to me like I was a toddler, he also proceeded to tell me they had the phone I was looking for in stock. So I drive all the way over here and somehow he doesn't realize they actually are out of stock of the phone I'm looking for. How do you mess that up? He also disabled my find my iPhone settings because he thought he had the right phone, so now I can't use that feature in my phone until I wait for my order to come in 3 weeks. Must've been his first day or he's just an arrogant dumb-ass (most likely both). Thanks for nothing Drake! read more

I've been a steadfast supporter of Cellular Sales, a certified dealer for Verizon, for many years now, but my experience since September of last year compels me to share my story, in hopes that no one else has to endure what I have. My ordeal began with an upgrade to an iPhone 15 Pro Max. From that moment, my account became entangled in an unimaginable mess. Somehow, it was mishandled into a limbo state between a business and consumer account. This error led to one of the accounts being sent to collections, further complicating my situation. Despite my attempts to resolve this, Cellular Sales' solution was for me to pay for both accounts, an unreasonable expectation since nothing was my fault.The repercussions of this error were manifold. I was unable to process my $850 trade-in due to these account issues. Now, I find myself with three phones: my trade-in, the iPhone 15 Pro Max I paid for but can't use, and a loaner phone that was supposed to be a temporary solution. Yet, neither of the phones I own are of any use to me. I've lost access to essential features and conveniences - my passwords, apps, MagSafe chargers, and even my two-stage authentication for work are all in disarray.For six long months, I've been charged for services I can't use, with no credit for my trade-in, no refunds for the extra expenses, and no compensation for the tremendous inconvenience and frustration. Despite my patient efforts to diagnose and resolve these issues with Cellular Sales, my account situation has only worsened.My patience has been stretched to its limits. All I seek now is an end to this ongoing nightmare. The lack of resolution, accountability, and compensation for my troubles has been deeply disheartening. It's difficult to reconcile this experience with the years of loyalty I've shown to Cellular Sales. My hope in sharing this is that it might prevent similar distress for others and prompt Cellular Sales to take immediate action to resolve such grave errors in the future.Sincerely, Brendon read more

The Chattanooga, Brainerd Street store location was AWESOME! I was immediately seen by a very intelligent and professional man. He listened to my needs as a user and gave a promotional offer that saved me 200.00 dollars. I am thrilled to death with my new LG. I got the new Black Ice screen protection and the staff member applied the liquid protector to my phone and my mom also got the same protector which he applied for her. I had a very poor experience at the Fort Oglethorpe Verizon. I was ignored by several employees even though I was checked in at the location. I live in Georgia, but drove over 30 minutes to get the wonderful service that was provided at the Brainerd Street location. I couldn't be happier with the service they provided. I would be happy to recommend anyone to make the drive it was well worth the trip! Kathleen Hoppel, a most satisfied customer. read more

We had a great experience. The customer service rep that we dealt with was super helpful and knowledgeable.

Absolutely the best service we've ever had at a Verizon store! Billy was so helpful and professional and personable. We went in after receiving a promotional deal via text message to trade in our iPhone 10's for iPhone 13's. It obviously took a little while because everything needed to be backed up and then erased from our old phones, but the process went smoothly and Billy was absolutely the selling point! We've had several disappointing encounters at Verizon stores, but this time was different and that's because we had the pleasure of dealing with an associate who has great customer service! read more

I rarely write a review, however i must say we needed to switch from sprint, because of the recent take over, and had discovered some false things that had gone on over the years, even though we had been loyal customers for years. Needless to say, Verizon has made the transition very pleasant, even with a few hiccups involving sprints side of things. The representative was patient and calm, and even on his off day he helped with an issue we had. The guys on Brainard Road are really nice. read more

This company is just an authorized dealer for Verizon and can do nothing for your account even if they set it up wrong. They have a system set up where they move their workers around everyday so if they make a mistake with your account it's harder to address it with the same person. I will be filing a lawsuit against this company and Verizon tomorrow morning. I've tried to contact the guy that set up my service (John Smith) and left him voicemails twice today to give him a chance to fix my issue but the way they move the employees around they don't have to be held accountable in person cause there are always new faces in office. The way I understand it there isn't a manager either only a lead representative. There were a few associates that actually took my issue seriously and tried to help. Their names were Michael & Lex. read more

Taylor was great and he himself deserves to get 5 stars. The manager a blond woman working in the store claimed her phone was stolen and was in the back room swearing about it and acting like a fool. She even went to the extent of ignoring cuties whom were waiting and witnessing her attitude. We were here about two hours or more and she had a bad attitude before this situation happened and I would never allow this type of attitude to work on a company I employee people in. Not only was it not professional but it caused Taylor to get one star and he deserved better. read more

I went with $500 cash to buy a phone or pay that much onto one because my ex gave it to me. A lady employee told me they were having a deal on the phone I wanted and did not take the full 500. I told her multiple times what I was trying to do and she acted like she understood. I was on the old unlimited plan and she said she was upgrading me to the new unlimited and there would be a monthly fee until my mother (other person on the account) upgraded. I thought that was weird but figured it was some dumb Verizon thing. I received the phone and did not like it at all. I think it takes longer than 14 days to try out a phone and see if you truly dislike it or not. Anyway, so not even a month later I bought the new Pixel, at which point the Verizon store I went to said I owed almost $500 on my phone still. I had given the extra money back so it hurt me a lot to pay that much. The monthly fee until my mother upgraded was actually a phone payment that would not have gone away by any means, not to mention she did not even upgrade me like she said she was doing. I went back to this Verizon to confront her where she responded by saying she takes full responsibility for the misunderstanding but would not do anything about it. It was not a misunderstanding, she blatantly lied to my face to make a sale. I did not check the receipt while I was buying because I believed she knew what she was talking about, and she did. She was not trying to help me though. I will never step foot in this store again, nor any "authorized retailer" that is not actually a Verizon Wireless store. read more