I was a customer migrating from a competing service... Intent on making the switch to Verizon. I dropped in (11.05.21) at a nearby store in Pleasant Prairie, WI - eager to make a service change and upgrade my current phone. I even made reference to this with the reps (An EASY Sale) as I entered the store... Only they gave me the impression they didn't care and appeared more concerned about the time on the clock. Okay fine... I'll take my business to another Verizon store, which I did the following (11.06.21) day. Once again, I entered the store eager to get the newest iphone and improved cellular service. So, I sat with a rep 'Nathen' and after roughly 30 minutes I left with a handwritten scrap piece of paper with my order number, a description of what I would receive and, the sales reps name and number. His instructions were to simply monitor my email and track my order, they would follow up with me once it arrived. Moving forward, I received one email which only read the order was "Shipped" under the status. I checked multiple times a day for over a month before finally calling the rep (12.12.21) to get a personal update. Well, he never answered his phone and his vm did not accept messages as, it indicated it was full. So, I called the store and spoke directly with one of the reps. This rep 'Nick' indicated to me that my phone was delivered but nobody in the store knows what happened to it. He told me this has never ever happened before and will investigate further and call me back... Never received that call. I called back (12.15.21)... asked to speak with the store manager. Representative that answered 'Anthony' told me they did not have an active manager in the store but he could help. After giving him all of the particulars... He told me the order & tracking numbers indicated it was delivered there but nobody there could speak for it or locate it but, he assured me he would get me answers but first he needed to consult with management and the other associates. I replied, "That's what the previous rep told me and I never received a follow-up. Anthony responded, "I guarantee you I will personally call you back within 2 hours," Lmao - Guarantee WHAT? SO... I was about to call it quits with ever doing business with Verizon again! However, my girlfriend continued to urge me to visit another store near her and give this Charlie a chance... There was a little distance between this store and my home however, she insisted he would resolve the issue and present me with a great deal as Charlie had done for both her and her mother. She even called him in advance and shared my experiences with the two previous Verizon stores. Without hesitation, Charlie exercised his resources and expedited the exact phone I had previously ordered to his store in just a couple of days. Whatsmore, upon meeting Charlie Pullara... his innate sense of personal attention and customer care is exceptional. Also, with Charlie it isn't some fake sales pitch his personality is completely organic. He managed to deliver in short time the phone I wanted, was thoughtful in listening to questions and concerns and even apologized for the bad experiences I had with the other store locations. Thanks Charlie... You've restored my faith in humanity. A+ read more

Verizon - Thank you Charlie! - Mobile Phones Near Me - Mount Pleasant, Wisconsin

Milton was exceptional!! He is very knowledgeable and was able to efficiently and quickly assist me both over the phone and when I came into the store to complete the transaction! Did not feel like it was a pressure sales situation- he listened to the issue and gave solid, cost effective options to fit the needs. Thank you, Milton! Store was nice - very clean and organized. Convenient location with ample parking and good access on and off busy highway 20. read more

Black Friday was coming, and I was on the fence on what phone and service to purchase. With co-vid 19 starting to peak again, I was a bit nervous coming into the store. I called Cellular Sales and lucky for me, Charlie Pullara picked up the phone. I was only calling for some advise, but after Charlie asked me a few questions about how I use the phone and what was my budget, he knew exactly what I needed. I mentioned to Charlie that I was nervous about entering the store. He told me that he can do it for me over the phone. He set up everything for me. The purchase of the phone, the credit app through my email for the no interest 24 month payment of the phone and also set up my Verizon phone plan. He saved me so much money with the payment plan, it reduced the cost of the phone by more than half. And here is the kicker, I was going over the Service Summary that he emailed me, at the bottom there was a $100.00 rebate. I asked him about that, he said he was saving that for last. With that rebate, my $699 phone, minus $459 credit for the payment plan, minus the $100.00 rebate, my phone cost $149.00. Call and ask for Charlie Pullara. He was professional, knowledgeable and funny to boot. And that was on a Black Friday, the busiest day of the year. read more