I paid $125 for them to completely ruin my laptop and make misogynistic remarks towards me. I wish…read moreI was exaggerating, but I dropped off my gaming laptop with a pretty gnarly screen dislocation on it. They took apart the entire device, screen and all, only for them to realize it was unfixable due to the way the motherboard was built. My laptop was at least usable before, now it has no screen and is basically split into two pieces. What's even worse is that I went to discuss what happened and the store manager had the audacity to ask "Do you want to call him to see what he wants to do?" Umm.....bold assumption to think that I was not the one using the device. I then corrected him that I was the owner of the device, not any male related to me. He remarked that I'm one of just a few pc gamers that are female. Even if that may be true, it was wildly unprofessional and off putting. I'll never forget that icky feeling I had when I left the store. He didn't bother to refund me the service cost even though all he did was take it apart and destroy what I had left of it. I'm sure these guys are reliable otherwise, but I don't think I'll be back based on this doozy of an experience.

Awesome store and great customer service! Went in to clean my PC power supply fan and we ended up…read moregetting a new one, Tanner the employee working was super helpful and installed it for me right there for only $60 after getting estimates at other places that were upwards of $100. Could not recommend them enough and will definitely be returning for future repairs!

Had a battery replaced in under an hour. Dropped it off, went shopping and picked it up, easy…read morepeasy. Friendly and helpful staff that know what they are doing. I highly recommend this location.

It's okay, but BP needs to work on their data base. I thought the extra charge for a forever…read morebattery replacement on my car key fob was a good idea when I got it, but sometimes stores can tell, other times like at this one they can't seem to figure it out. They were friendly about it, but it was a little inconvenient.

I didn't buy anything, but I did learn that they have great customer service. Here's what…read morehappened. I was next door waiting for the Thai restaurant to open. I was on my way back from the Chicago Western Suburbs, driving back to Milwaukee after visiting my dying father in a hospital. I had to take a call from a close out of town out of the country relative and it was too cold standing outside to talk to I ducked into the nearest store, this one. There was no one else in the store, and the sales guy came up to see if I needed help but then overheard enough that he politely and discreetly turned around and surreptitiously went about his business. When I finished the phone call he recognized I didn't actually want any paint and left me be even though I didn't leave. I can't explain why but I was staring at some cans of paint, and later it registered on me that they have a pretty good stock, and of course Benjamin Moore is a high quality paint. I think one of the foundations of good customer service is reading customers and figuring out what we need. I'll tell you when I do need paint, I'm coming back here even though it's 45 minutes from where I live. It's next to an excellent Thai restaurant. One more plus, the owner supports the Northwestern Wildcats.

Poor customer service. JC Licht should own their mistakes and make it right for the customer…read more They will not even try to meet the customer half way.

Superman Steve! There were a handful of customers like us in the store when it first opened today…read more The employee Steve was multitasking from ringing up customers to answering the phone. Just then a woman yelled to Steve, "that guy is leaving with a big package!" Right then and there, Steve went to the door and another customer gave him the direction where the thief was running. Steve was close to the guy outside and the guy dropped the very expensive item. Steve came back to the store and carried on with his job as if nothing had happened. We were all impressed. By the way, shouldn't Steve have another employee working with him? Also, can you please give him a stool to sit on? He is very tall and was on his knees while checking our old items for resale.

My son and I went to the store with lots of requests (we recently moved to the area so we needed to…read moreswitch pre orders and get a new rewards membership) and the staff were extremely helpful and friendly. My son is a gamer so Gamestop is his favorite place to shop. This location has exceptional employees and we were very satisfied with our visit. They were extremely busy due to the pro days sale but they still took their time to answer all our questions and complete our requests. Two thumbs up! We will be coming back soon and often.

Great service, very professional and fast turn around. My go to business…read more Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxcxxxxxxxxxxxxxxxxxxxxxcxxxxxxxxxxxccccxxcxxxxxxxxxxxx

Stopped in on a wintery Saturday evening to appease my SO on his search for an elliptical machine…read morehe *claimed* he was going to use. With no intention of buying anything and just doing some reconnaissance, we surveyed the store and tried out a few machines. We were pleasantly surprised to have helpful but not pushy salespeople say hello upon entering but allow us to peruse the selection on our own. After we checked out the whole showroom of very nice and high end equipment we asked if they also had any pre-owned equipment since we just didn't know how often we were going to use an at -home elliptical. Luckily they had just received a shipment of pre-owned items and had a few ellipticals of the brand my SO was looking at purchasing. We were able to try out a few and ultimately determined that one of theirs would indeed fit our needs. The salesperson, Peter, was very knowledgeable, forthcoming with information, and patient with my abundance of questions. We appreciated his demeanor and got a good feeling from this store regarding how they like to treat their customers. If you're in the area and looking for fitness equipment, we would recommend checking out the selection at this location. Happy Shopping!

This place is practically the definition of bait and switch. They advertise a wide range of…read moreinexpensive exercise equipment on Craigslist and other internet advertising, but none of it is on display when you walk in the store. I was in the market for a treadmill. Walked in, took a quick look, and the salesman asked me if I was interested in anything. I explained they were well out of my budget. (Everything around $2k when I'm looking to spend more around $500.) He asked my budget & when I told him, he said I wasn't going to find anything for that price, not new. I said I knew that, I was looking for used. Him: "We don't have used." Me: "Really? What's that sign right there? The glowing one?" Him: "Well, we don't have *many*." Then he tried to neg me for having a budget. "Everyone thinks they're going to find that perfect, heavy, only been used once piece of equipment." And he said "I could maaaaybe find one in the back for, Oh, $649 or so. But it wouldn't be good for your purposes." Which was *really* strange, since I hadn't described my goals or usage in the least. I guess he just magically knew what I wanted? I think he guessed by my face that he'd stepped wrong, because he *then* asked my purposes. I told him I want to use it 3 times a week, 3 Miles. He then assumed I wanted the treadmill for walking only. I'll admit, I'm a little round right now, but that's because I was in a car wreck 5 months ago & ate my feelings. I want the treadmill in order to train back up to my 6.5mph pace. I'm no Olympian, but I do alright. So his assumption was wickedly rude. But I went along with it at that point, because honestly I didn't want to be rude in return. He checked his computer and magically discovered a treadmill in stock, used, for $499. He showed me to a room behind the initial show room (which omfg, what a creepy set up. Sure, I'll follow you into a back room of a warehouse and feel totally A-OK about it! Not.) And then he launched into ohhhh, but this is ooooonly here because the people who bought it didn't have a way to get it home. And do I have a truck? And then I'd need someone to help me unload it too, that's pretty tough. Punchline: Their delivery fee is $175. Thanks, but no thanks, I said, and exited the shadowy back room. Behind me, he called "what, you don't have *any* interest?" It felt like being shouted down by a used car salesman. Once I was home, I double checked Craigslist to see their posts. On the same day of my visit, they posted a $350 treadmill. I'm never going back & I'm telling everyone I know to beware.