We were misled and then lied to about a special promotion for Apple Watches. Without asking us,…read morethey added additional phone lines and insurance coverage to our plan. When I later called to ask again at the Burke store about this insurance plan, I was told that they "had to add that, and the customer needs to remove it". I then called the AT&T Corporate store and was told that was NOT correct. Very frustrating for us to have to take extra time to resolve these issues. Will not make that error again and will only shop at the Corporate AT&T store at Fair Oaks Mall.

Alexys was great! The best experience at an AT&T store ever. Helped me switch over to a new phone…read moreand helped transfer data. I have been with AT&T for 20years and love their service!

Great Experience at this Verizon location. Very Friendly and Polite Reps. They have Good selection…read moreof phones and also Value Customers time and money. For sure will bring more business to this Location.

This place is horrible. just like most authorized Verizon retailers but worse. They cut you off…read morethe phone, you can't set up a meeting for simple things like just dropping off a set top box for TV. I just wanted to drop it off. I was told to go to another authorized Verizon retailer in Alexandria and was hung up on. Then I called back again and no one answered. Then, I tried to set up an appointment to drop off the set top box and was refused. That's crazy, rude, and unprofessional. Note: All "Verizon Authorized Retailers" are basically franchises, individually owned, not Verizon company stores. I don't know if VERIZON company stores are any better. It was difficult to set up a time as well. I finally found an authorized retailer in Washington DC and was told that I could go in without an appointment and just drop off the set box for TV. What a nightmare, but this store in particular has been rude and unresponsive, even though I live in the same neighborhood. I tried to get something done with my Verizon covered IPhone cellular phone a few years ago, and had the same pretty rude experience with the Annandale store.

I preordered an iPhone at this store specifically for the ability to turn in my current phone…read morewithout the liability of shipping it in for $1,100 credit. I told the staff this is why I was preordering at the store and not online. My first issue: they did not understand that I needed to pay up my installments to 1/3 on my current phone for the Next Up Anytime plan to allow me to receive a wonderful $1,100 promotion. This is somewhat excusable because the $1,100 promotion was quite recent for Next Up Anytime customers. That took an hour for them to make calls an ultimately tell me I was right. Had I not insisted, I would have never been able to unravel their mistake. Then when I picked up my phone, they would not allow me to turn my phone in at the store. They merely agreed to hand it to UPS. l was still liable for its safe receipt and remote appraisal after-the-fact! That was after I had already spent two hours trying to set up the new phone at their store so I could "turn in" the old one - which I now know I couldn't. Their internet speed was only 20 mbps down and 9 mbps up. So that was going to be an all day process. Since I was still liable for getting the old phone shipped back (praying it makes it back in good condition and is properly appraised) I left for home having wasted a total of three hours. Just order your phone online and don't waste your time like I did! Very Unhappy Customer!

Highly satisfied. JeanPierre and Jesse did a great job getting us set-up with new phones and…read moretransferring data from the old phones.

Greg did a great job. He made a process that, could have been arduous a cinch. Greg is a wonderful…read moreemployee, and Ron is helpful too. They are good men, and props to them, as a busy location. These gents have to handle difficult circumstances, but do so with a positive attitude. Thank you to them for their service. Nice store with lots of toys. Easy to get parking, which is a premium. Do remember that this is a contractor of Verizon Wireless, so they cannot handle corporate side stuff. After dealing with Verizon Wireless last night, and this morning, they finally got their act together. There have been aspirins taken, but this is not the fault of this store. Thank you gents as your knowledge and experience, is absolutely solid, and I appreciate your help!

I had a fantastic experience with Ron! His friendly and attentive demeanor made all the difference…read more He took the time to address all my questions and concerns with great care. Highly recommend his service!

I came in to ask about an iPhone upgrade on 12/24/2025 at approximately 1:30 PM. I spent about 5…read moreminutes with Daniel, who repeatedly pressured me to buy the phone in the store. When I said I wanted to discuss the purchase with my wife and possibly complete it online, he told me I had wasted his time. That was unnecessary and unprofessional. I expect better customer service from Verizon.

Jorge was great! Went in to get out of my boost contract and…read moreJorge made it painless. He was very friendly, patient and knowledgeable! Great guy and great store!

I needed help replacing a screen on an old phone I needed help a phone case for my new phone and I…read moreneeded help with pairing my new phone with my car. The tech was so patient and kind. He confirmed my screen saver was broken not my phone screen! He looked they didn't have a phone case my phone was too new ..lastly he couldn't come out to my car but he asked what type of car I had .. he went on line and then printed the instructions on pairing my new phone to my car .. I'm technologically challenged so that's exactly what I needed. I literally had my phone paired in n 2 minutes!!! Thank you Ubreak It for having such wonderful techs working for you! With

Scam riddled policies and awful practices. Had a claim through Asurion for a front screen repair on…read morea phone with completely fine internals, motherboard, but due to cracking on the back a $29 dollar screen replacement "could not be done", and instead a $250 replacement sham for an iPhone 15 pro. All of this despite the fact that I relayed the cracked back when I went to fill out my claim, and specifically stated I only wanted the front fixed, to which they obliged. Take your device here if you wish to be panhandled by greedy practice.