SPRINGGIELD, Va. - Running Friday morning, tripped, fell, my Otterbox was a wreck and screen a…read moremess. So went here (in back of a commercial building across from Springfield Plaza, next to that pedestrian overpass under construction). VERY satisfied. Got told 'you're screen's not broken, just the glass screen protector cover.' No upsell or attempt to 'replace my screen.' New glass protector and new protective case - $30 total. Super quick, personable - five-star experience all around.

Awesome!! Customer service was on point! I like the fact that he was honest about the extent of…read moremy repairs. I will bring my phone bring when I am in need of repairs!!

sowrov Did an amazing job today, definitely coming to him only well the store. gave me his honest…read moreopinions and i baught goodies. Amazing store as costumer service 10 Star

CON ARTIST SCAMMERS…read moreTook to get a little cracked fix and they broke my camera, refused to fix it after "gaurenteeing" their work and wanted more money for a problem they caused. BEWARE, BEWARE, BEWARE.

My phone had issue when talking other person could not hear. The young man noticed it was dirty at…read morethe mic area. He cleaned it with a vacuum. One time before, phone was on some wired access settings where I couldn't even get my phone to do what I want. It was real frustrating. Great customer service too.

Dropped off phone on a Monday morning. They didn't even turn it on until Thursday evening to…read moretroubleshoot after I called. I know because I set the find my phone to alert me when turned on and it never turned on until then. They kept telling me they were waiting for parts when I'd call. I took it home finally on Friday evening when they said they couldn't fix it. I opened the phone myself and they never had even opened it! The screws still had dirt around them and there was still moisture inside! They stole my $80 basically. Do not trust this place!

Poor Customer Service and over the phone. Providing them a Valid ID and last 4 Social # doesn't…read moreallow to give access to the account to the Account holder. Don't join them as a Service poor customer service from overseas rep and Store reps as well.

The AT&T stores at Beacon Hill and Springfield Commons were not at all helpful. The former told me…read morethey discontinued selling pre-paid cellphones and was instructed to go elsewhere. Purchased one at a non-AT&T store. I was then instructed to go to an AT&T store for set up. Went to the Springfield Commons AT&T only to be sent to the Geek Squad for records transfer. I asked at the Springfield Commons Store if they sold pre-paid phones and they said they did. I don't know whether they didn't/or couldn't transfer my phone contents because I purchased it elsewhere or they just didn't know how. Strongly suggest that all employees be fully trained prior to serving the public.

I was told genuine Apple parts would be used for my phone repair, but Apple later confirmed the…read moreparts are not genuine. After the repair, my phone developed new issues: the mouthpiece does not work properly (people can't hear me on calls), and there is a lot of noise from the speaker. When I requested a refund, it was refused. Please be careful and confirm what parts are being used before agreeing to repairs.

SCAM SCAM SCAM!!!!…read more I don't even want to give a star. I had a cracked iPhone screen. Brought it here because I had a fair experience years ago on an older iPad. I was so wrong to do that. After showing the guy my phone he quickly went to work and had the screen changed within 30 minutes. HERE IS THE PROBLEM..... After replacing it he shows me my phone which now has a message stating that it's not a genuine apple part. I ask him about it and all I get is "it's ok, it's, ok". Well it's not ok. My screen isn't working right, my battery (which I just finished charging) is half way after being on my phone for less than 20 min, and stuff that worked before EVEN WITH THE CRACKED SCREEN is no longer working. I went back the very next day to request a genuine apple part replacement and the owner basically says I'm stupid and everyone knows that you can only get apple parts from apple. NOT TRUE. I searched the internet and found a few places that do it. I'm most upset that the guy did not tell me it wasn't going to be an apple part. THAT SHOULD HAVE BEEN MY DECISION, not theirs. I was planning to go back again to get another screen, after wasting almost $500. It's actually not even worth it. I want my money back. But the scam of an owner isn't going to do that. He's got it all over the receipt that all sales are final. I hope you feel good about yourself owner and repair guy.

Sold a few electronics here today. Remy and Connor at the front desk were very helpful and…read morecourteous to me.

Don't believe the google reviews like I did. I came in today just to see what the reviews were…read moreabout. Since it's a new year I decided to declutter and take a few things in. They don't take broken electronics, old, they're very picky with the items, and most importantly they don't "pay more." They low ball you with the pricing and I had 2 brand new Fitbit's and she denied one with it being new. I got $25 for both...you're better off selling on Facebook marketplace.

Ugh Verizon Any senior using Verizon wireless in Virginia…read moreshould be aware that T-Mobile offers much better pricing $30 a line for unlimited data maximum 2 lines and you can bring your unlocked phone without being forced to upgrade. We have been loyal customers for more than 30 years and are switching to T-Mobile.

Out of all the Verizon stores in the area, this one is easily the best. I didn't catch the name of…read morethe gentleman who helped us, but he was fantastic--incredibly experienced and genuinely caring. Most importantly, we were in and out in under 20 minutes, which has to be a new record!

I've been trying to get contact with the store it goes straight to voice mail drop my device may 28…read moreI was told that it's gonna be fix in 3 days it's already 5 days I have not heard anything from the company. I leave far away I cannot just swing by just to check on my device. Not recommending this store to anybody!

I should have been suspicious and listened when Yervis (sp?) the 20 y/o owner told me the batteries…read moreweren't any good. When he replaced my iPhone SE battery, it was dead. He charged it for over 30 mins, it barely charged. I charged it when I got home until it reached 100%, but even with the Lower Power Mode, the battery died down to 8% within 6 hours, far worse than what my original battery held. Yervis was very secretive about where he kept the battery, but I suspect he took my legitimate Apple battery out of my iPhone and replaced it with an old, dead battery from another iPhone kept out of sight. I have tried to reach the "store" with no success. I left a message and if I don't hear back by COB (Close of Business - today) I will be contacting my bank regarding a fraud claim. When my phone rang and I picked it up, and kept saying "hello", the person hung up on me. The young "entrepreneur" told me how he was making so much money he was going to open another "store".... I can't help but wonder how he's gotten so "rich" from a mall kiosk????

Worst customer service ever! Emily and another sale rep (male) stood outside the store, we tried to…read morewalk into the store to purchase 3 iPhones 15s, they told us we couldn't come in the store to look at the phones and recommended we go to Target to get the phones. I was warned by another At&T location that this store customer service was poor, should've taken their advice. If I could give a zero I definitely would, both of the reps laugh in my family members face after I asked why we weren't allowed to enter the store. My mother felt as if we were racially profiled when the reps spoke about customers stealing. Honestly I'm still in disbelief that they told us to go to Target. One word for this store Ghetto. I highly recommend AT&T higher cooperation take a look into the immaturity of their employees.

Don't jump all at once! These employees are not helpful at all! We went in to return AirPods we…read morebought only a week before that weren't even opened and charged $25 for a restocking fee when clearly on AT&T website states as long as Apple products are not opened can be return without a restocking fee. Mind you again it was under a week we had them. We paid still and called AT&T like they mentioned we do. AT&T customer services also stated we shouldn't have been charged and put notes on our ACCOUNT that it was the policy. When we called them back to let them know Ronald refused to even check our account to read the notes AT&T put in 5 mins before calling them. Ronald kept it short and said that he couldn't help because he wasn't the manger and when we asked for one they apparently didn't have one on that day. Also the phone number on the receipt is not their store number. It's a number that redirects you to some random sales line for AT&T. Buyers beware. Go to an actual corporate location!!!!