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    Verizon Authorized Retailer, TCC

    1.0 (1 review)
    Closed 10:00 am - 8:00 pm

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    2 years ago

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    AT&T Store

    AT&T Store

    2.3
    (7 reviews)
    $$

    Very helpful and friendly and funny amazing customer service by Yadira she made everything smooth…read moreand easy

    I called a few AT&T stores and was told this was the only location that had a few of the phone…read moremodel I wanted. I spoke to the manager Joanna on the phone and told her to put the item on hold, I would be heading over there soon. I arrived, talked to her, then she goes in the back and brings out the contract model of the phone I requested when I clearly said I wanted the prepaid version. She checked with another clerk, they went in the back, then she came out and told me there were 3 of the model I requested in stock, and one had been put aside for me but it "got busy" in the last hour and a half and all were sold, including the one set aside. I asked if there's a certain day when their shipment comes in, if they could put one aside and call me to come pick it up. She said there was nothing she could do, unapologetically. I DROVE A HALF HOUR TO THIS STORE! It took everything for me not to verbally berate this woman on the spot. An agreement was made for an item to be specifically put aside for me. I am sure that she hadn't listened to me earlier and looked up the wrong item, then covered for herself--poorly! Even worse was that she didn't care how terribly she inconvenienced me. Don't shop here--these people don't know their @$$ from their elbow, nor do they care about providing quality customer service! THANKS FOR NOTHING!

    Verizon Authorized Retailer, TCC - mobilephones - Updated June 2026

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