I've been there several times, and generally am at least treated with respect, even if they cannot…read morehelp me with problems related to the phone I bought there. Today, there were 3 staff members there, and the first one available to speak to me excused herself and took what sounded like a personal call outside, while keeping me waiting for more than a few minutes. Upon her return, she was downright rude and dismissive with each question I had. So my very expensive phone is not working, and neither Apple store nor AT&T store where I bought it can help. Multiple phone calls to AT&T and Apple, also no resolution. The worst part was being treated rudely, particularly since I was a polite customer just trying to get my phone working correctly. Great location but I am shocked at the behavior of a staff member working in customer service and treating a customer that way.

I wish I could give less than 1 star. I've been to this location 4 times now. 3 out of the 4…read moretimes I left without any help and any acknowledgment that I was even there. The 1 time someone did ask me if I needed any help, they said they couldn't help me with getting a new phone because my warranty ran out, even though I had paid them phone insurance for the last 2 years. I then immediately went to the Whitehall location and had a new phone in minutes. I don't know what the problem is with this place. It seems like a waste of good commercial space. After going there and ending up with a 0-4 record, I'm done wasting any more of my time there.

3/19/22 I was in need to upgrade my iPhone 7 and stopped in this store. The staff was cheerful and…read moreknowledgeable of their products. I chose the iphone13 and I love my new phone. I was assisted by the store manager Heather who also helped me pick out which accessories I needed. All of my data/ contacts/ photos were transferred to my new phone seamlessly and quick. It was the easiest new phone purchase I have ever made. I also just happened to be there on the day the new Alpine Green color was released by Apple and they were in stock. I would highly recommend this AT&T portables location if you are thinking about upgrading or purchasing a new phone.

From the owner: AT&T, serving over 81 million wireless customersread more

I had almost the opposite experience from the one described here, so I wanted to chime in as…read moreanother customer. First, this is not some random third-party place like Best Buy or Target that just happens to sell Verizon along with everything else. It's a Verizon Authorized Retailer, which means they use the same Verizon systems and can basically do the same things a corporate Verizon store can -- upgrades, new lines, activations, SIM/eSIM, billing changes, troubleshooting, etc. I've gone to both corporate Verizon stores and this location, and the big difference I noticed is how much more time they spent actually helping me. At corporate stores I've often been rushed, told to call customer service or "do it online," and sent on my way. Here, they actually sat down with me, explained my options, and took care of everything right there -- including on a phone I didn't even buy from them. There are times when specific SIM cards or certain inventory can be limited, and that can definitely be frustrating, but that doesn't mean they're "pretending" not to have them just to force a sale. In my case they explained the difference between physical SIM and eSIM and still helped get me activated without trying to push a random phone on me. Also, from what I understand, Verizon has been moving more and more everyday service over to authorized retailers like this one and relying less on corporate stores. So it actually is in people's best interest to get familiar with these locations -- they're going to be the face of Verizon for most of us going forward. Everyone is entitled to their experience, but painting all authorized retailers as "only wanting to sell you something" just doesn't match what I've seen at this store. If you're reading these reviews and are unsure, I'd say at least give them a fair shot before writing them off.

It was horrible and completely unacceptable! The staff has…read morevery little customer service knowledge. I say that because I dealt with 3 representatives and a manager. After 7 days of waiting for the phone that we had paid for all we got was more and more aggravation. Not one staff member showed an ounce of empathy!!! When there were legitimate questions asked , what we got back was " there is nothing we can do"! If they thought your questions were asked again everyone of the staff told us they were being disrespected. They took no responsibility for the delays and told us we could not cancel the order. They showed us how NOT to run a franchise! I don't think that business on orocks rd will be around with the same franchisee! There reviews are terrible and starches thier business practices! I would never recommend them ! They suck!!!

Very helpful and friendly and funny amazing customer service by Yadira she made everything smooth…read moreand easy

I called a few AT&T stores and was told this was the only location that had a few of the phone…read moremodel I wanted. I spoke to the manager Joanna on the phone and told her to put the item on hold, I would be heading over there soon. I arrived, talked to her, then she goes in the back and brings out the contract model of the phone I requested when I clearly said I wanted the prepaid version. She checked with another clerk, they went in the back, then she came out and told me there were 3 of the model I requested in stock, and one had been put aside for me but it "got busy" in the last hour and a half and all were sold, including the one set aside. I asked if there's a certain day when their shipment comes in, if they could put one aside and call me to come pick it up. She said there was nothing she could do, unapologetically. I DROVE A HALF HOUR TO THIS STORE! It took everything for me not to verbally berate this woman on the spot. An agreement was made for an item to be specifically put aside for me. I am sure that she hadn't listened to me earlier and looked up the wrong item, then covered for herself--poorly! Even worse was that she didn't care how terribly she inconvenienced me. Don't shop here--these people don't know their @$$ from their elbow, nor do they care about providing quality customer service! THANKS FOR NOTHING!

Holly the store manager said that I wouldn't have any problems with the service... I have had…read morenothing but problems, and neither cricket/ATT customer service is a joke, and the store, and, Holly will not answer. STAY AWAY from this place. STAY AWAY,FAR,FAR, AWAY... Don't do it. You WITH regret it. STAY AWAY Liar Holly.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Allentown store today.