This one is from the, it was way harder than it's needs to be file…read more We had a Google phone when at barely two months old, the screen partially stopped working. Google's recommendation was to take it to the nearest store from this chain and that they could assess it, do the work and even take care of any warranty issues. Visit 1: I take the phone to the store and technician #1 assesses the device and agrees that the screen is partially shot and no, it doesn't look like there is tons of wear and tear so it should be an easy open and shut case of everything being under warranty. He then tells me that they do not have any screens in stock and that it would be approximately five days until the work can be done. He said I should get a robo email with a date and time to pick it up. Visit 2: I did get the email and I showed up at the date and time. No dice. The screen still isn't in stock yet and technician #2 plays 50 questions with me regarding if I contacted Google, am I ok if need to pay out of pocket, there is tiny nick on the top which could invalidate the warranty, etc. BS aside, it's going to be another four more days. Call 1: Per technician #2, I call the store the day it's supposed to be ready to find out that while they did get the screen in, no, they hadn't started the work yet. Thankfully I called versus just showing up when they told me to show up since they forgot to even start the job. Visit 3: The phone is finally done after they had it for twice as long as initially told to me. Yes, it was all under warranty and my out of pocket was $0 but damn, the process is slow and disorganized to take care of what technician #1 made sound like a piece of cake job. In the future, a big maybe on coming back here because at least so far, the work was done right but if I need it done right away, I'll find another option.

I had malware on my Android A10e. I wanted to run a factory reset but the nature of the malware…read morewas that it prevented connecting to the Internet. I kept getting DNS address errors. So I couldn't log into Samsung's network to authenticate. They helped get past the blocker, log into Samsung and my provider, and run the factory reset. I second the other customers who say professional and thorough. I'll add friendly and very good with customers. Beside the immediate issue, they suggested some solutions for archiving some old devices I have. I have worked in customer service of all kinds, since I entered the workforce nearly 40 years ago, and the team at the Easton uBreakiFix demonstrated the best I have seen from a business in a long time. I recommend them to anyone who needs help with his devices.

Excellent service! My iPhone froze during a sync with an older computer and I couldn't get it back…read more tried everything I could find. Double Click took it and within 20min my phone was fixed. So, Tim if you read this thanks again!!

The was actually the second time I've been to double click. First was during covid, had a problem…read morewith my old laptop and they kept it running for another year. This time around I needed my iTunes music library transferred to my new laptop. I'd been trying to do it for two years, but had a hard time. They explained everything fairly clearly, and ended up grabbing the music from the old one (rather than a Zip drive it was on, but was likely damaged). It only took a couple hours and the price was quite fair. Highly recommend for any computer needs!

Needed some IT help at home. The tech came out and had everything fixed for me in no time.read more

I will be forever grateful to the wonderful people at Epoch IT. My laptop was hacked and I…read moresearched for computer services and saw Epoch listed. I called and the woman who answered (second ring, by the way, no long drawn-out introduction message) listened patiently and empathetically as I went on, and on, and on, about how embarrassed I was and I knew better, etc. She assured me Epoch would be happy to make it all better. No pressure or hype, just bring the laptop in and Epoch will take care of getting rid of any malicious software that the hackers loaded onto my hard drive. I did that and in less than 24 hours (yes, a little $$$ extra for expedited service) my laptop was clean as a whistle. Matt and Doo Yen were wonderful. So pleasant and patient which is exactly what I needed. This hacking event spurred me on to get a new desktop and Matt came and picked up both the old and the new desktop and brought it back the next day with all of my files loaded onto my new machine. Matt made it easy for me to access all of my files which is amazing if you've ever had to bring all of your files over from an old computer to a new one. I am up and running again (I work part time for a lawyer) and I feel assured my machines are clean and running at peak speed and Epoch turned a very stressful situation into a happy ending. Thank you Matt and Doo Yen for keeping my spirits up and saving the day!

How do you recognize real professionals? From the fact that they know their own expertise and…read morewhether it is enough to tangle certain problems and they do not try to sell you unnecessary service/items. This is such a place and I highly appreciate their advice. I went here to ask for help with some problems related to my laptop and the person soon understood that the laptop would need further inspection and directed me to another place nearby which specifies on laptops (and we're also able to resolve the issues). Thank you for such professional care and advice!

The guy has a big ego and doesn't know how to fix devices very rude and cursed at us.read more

Put on a display for my iPhone 15, a few days later I get the message "finish your display repair"…read moreand in order to do that I have to update IOS, can't do THAT because it doesn't recognize my display. It goes round and round and so I'm stuck. They won't fix it. Said it's an Apple issue. Horrible work ethics.

From the owner: Our business phone tablet computer watch repair and sale accessories servicesread more

Horrible service. Went in to have my iPhone display repaired due to a small crack, whatever he used…read moreis not recognized by my phone and I can therefore no longer install IOS updates because I get the message " display repair not recognized". I tried to get it resolved but the owner totally dismissed me.

Allison was fantastic, talked to me when I called, ordered the replacement screen and scheduled the…read morevisit at my convenience. Turned my tragedy of a cracked screen into a great experience. Would recommend her to everyone!

I wouldn't let my worst enemy come to this store. Came in wanting to upgrade and stood in the EMPTY…read morestore for 10 minutes. You would think that's the worst of it though. NOPE! While standing there I called their phone number. Giving them the benefit of the doubt - Maybe they aren't sitting in the back watching me on the cameras waiting for me to leave. started to think maybe they had left - didn't make sense since the doors were wide open and I came at 7 and they close at 8. NOPE after two calls a guy walks from the back and says "Did you think that was smart? To stand here instead of knocking? I was using the bathroom" okay? I did not ask - I'm a customer and I'm here for one thing but then he proceeds to make it his mission to KEEP asking me if i was smart while I'm trying to hand him my ID to be helped. He was so dead set on getting me to talk about anything else other than what i was there for. So after he asked for maybe the 4th or 5th time "does that make any sense? are you smart?" I reiterate I'm there to upgrade my phone. He then proceeds to laugh in my face then says "Are you going to be a human?" I did not raise my voice PRIOR to this comment as he continues to laugh in my face he then decides to say "There's a corporate store down the block - They'd love to help you" I put my ID back in my pocket then finally gave him some choice words. If he did not want to help me he shouldn't have came out but where does AT&T teach you to laugh in your customers face and treat them as a sub human when they simply wanted to do business. If you want to be disrespected form the very minute you step foot inside the store go here. If you actually want help I suggest you switch from AT&T.

Worked with Breon Swanson today to buy and set up two new iPhones. He was incredible. Very helpful,…read morecalm demeanor (for this stressed out woman!), funny and informative. Enjoyed what could have been a hellish experience, which is what I was expecting. I've held off so long on getting phones partly because I didn't want the hassle, but Breon made it easy as pie. Thank you! Also, Dayna was helpful to us the week before when we made our preliminary visit. Appreciate the helpfulness and calm attitude toward customers. I felt no pressure whatsoever and had every single one of my many questions answered. Thank you!

The best experience I've had with T-Mobile. Danny helped me out above and beyond customer service…read more(611)!

Excellent customer service from Jeremy T retail assoc. manager today! I have been dreading having…read moreto upgrade my business phone and plan. Jeremy was swift and efficient. No hard sells. I feel confident that he gave me the best deal he could. I am a very satisfied customer!

Went to the store was assisted by a rep named Q, he was polite and very knowledgeable!!read more

Palmer park Mall T Mobile Absolutely , the best experience…read morewith Knual and Damion, patient and very informative. Two new phones and a watch. we could not be more pleased how we were helped. Thank you Frank Finocchio