Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

I switched as soon as Planet was available after one too many issues and price increases from…read moreOptimum over 17 years. The install was a breeze and the techs were top notch going over every detail of my setup. When I didn't want to use their equipment he said that's ok but he also left me the router they supply, it was labeled where I would need to make connections and then he wrote his name and number on the box in case I needed to switch it quickly. When my router went out late one night, instead of scheduling an appointment and waiting they connected me up in a few minutes. When a part of my system failed (POE) and I talked with tech support they decided they needed to dispatch a tech. It took longer than I had excepted and hoped so when I called back to get an ETA the Support Manager located the part I was waiting on and personally drove it to my home. This is not something someone else told him, he took action because he cared about his customers. The company may not have the polish of a big company like Optimum but they shine like no other because off the nice, caring and hard working people who work at Planet Network.

We just had our wifi hooked up in our new apartment by a tech named William. We were given a time…read moreslot of 8am-11am and William showed up right at 8:00 on the dot. At first, he thought we'd need access to our buildings attic, which I would need to have the landlord come out and open for us. Instead of making us reschedule, William went above and beyond, outside in the unusually hot morning sun, to relocate the hookup from one pole to another, so we could get it done today. I offered William cold water and snacks, but he kindly refused and kept on working until the installation was successful. He was also very kind and patient through the process and made sure all of our devices could connect before he left. If I could leave more than 5 stars for this man, I absolutely would.

I'm feeling charitable and giving them a higher star rating than the other reviewers seem inclined…read moreto give. Not much of a higher star rating though. I'm old enough to remember when TV was 13 channels, and you needed an antenna hooked up on your rooftop for reception. When I moved to where I live now, way back when, "cable" was going to be necessary, and I was going to have to pay for it. I was a bit conflicted about that, but I ultimately thought, "Well, there will be many more channels available, no commercials, and they won't cut movies up and censor them on the off chance that a child might be watching. It might actually be worth paying for." Decades later... Is it worth paying for? Hardly. I now pay a king's ransom for basic cable, and I get...stultifying "reality" shows that pander to every corrosive stereotype you can imagine as well as to the absolutely worst aspects of the human character, movies that are stocked with more inane, abrasive commercials than you ever saw back in the 13-channel days (a 2 or 3 hour movie can run for something like 6 hours with all the commercials; I love The Godfather, but why would I watch it on cable and suffer through the unending commercials when I can just pop in a Blu-Ray and watch it again in its unadulterated form? TCM is a notable exception to this, but it's a lone island in a sea of maddening inanity), an unrelenting line of TV preachers trying to hustle you out of your money in the name of God (at least in the old days, Jimmy Swaggart and Robert Tilton gave you an entertaining show for your money), nonstop "infomercials" (I have yet to figure out the sales strategy of running the same infomercial every single day...and I do mean every single day; do they think at some point of clicking quickly past that particular channel(s) I'll relent and say to myself, "Ah, let me pay attention to what they're selling; maybe I'll be interested!"), sitcoms of varying degrees of quality (MASH vs. "Saved By the Bell") that I used to be able to watch for free, "news" programs more designed to spread propaganda and sell things than to actually inform the populace, and sports, and more sports...which I have as much interest in watching as I do infomercials. (Any bright spots at all? Yeah. A few. I saw "Breaking Bad," "Mad Men," and a few other worthwhile, intelligently rendered series on basic cable. My closest friend and my birth mother have both told me "Yellowstone" is engaging, although I haven't watched it yet. And I think "It's Always Sunny in Philadelphia" is consistently laugh out loud funny, and who doesn't need a laugh these days?) Back in the day, my cable co. was Cablevision of Raritan Valley. If you called their "help desk," they'd invariably tell you to "reboot" the system, and, if that didn't work, their guess was as good as yours. When I bought a DVD player back then, I asked 1 of their techs to come install it for me (I'm not lazy...although I've been accused of that...but I'm "simple" when it comes to modern technology...or any technology at all). He did, and when I offered him a "gratuity," he declined it, saying, "It was embarrassingly easy, and I'd feel like a schmuck accepting that money." Didn't make me feel good about myself, but I respected the guy. A few years later? Optimum has taken over the helm, and nothing has changed, except what I pay monthly. Paying "vig" to a ruthless loanshark like the late, unlamented "Gyp" DeCarlo would probably be less burdensome. I don't know that even DeCarlo would have been quite so avaricious as Optimum is, now that I think about it (although, in fairness, Optimum won't break my legs if I don't pay. At least I don't think they will). A few years ago, my friends/co-workers bought me a large screen TV to replace the ancient small-screen TV I had been using. I don't know if it was pity or pure altruism or what that motivated them, but it's 1 of the nicest things that anyone I'm not related to has done for me. I called an Optimum tech to set it up. He arrived on time, looked at the unopened box, and said, "I can help you take it out of the box, but I can't set it up, because if it cracks or breaks, we're liable." Flabbergasted, I said, "I didn't have you come out here to take it out of the box! I can take it out of the box!" I had to slip him some money, and he finally set up my TV. That Cablevision tech who wouldn't take a tip for setting up my DVD player is obviously long, long gone. Recently, my cable box died, and I made an appointment for a tech to come and replace it (after a maddening half hour with the robotic help desk that kept telling me, "We're rebooting now; this should take a few minutes," even when my box had absolutely no power with which to reboot anything). The tech arrived during the 3 hour time window I had been given, he was polite and efficient, and within a few minutes, I was back in service. My cable TV has been restored to working order. I'm not actually sure that that's a good thing.

I recently had the pleasure of having my phone serviced by the phone guy. I highly recommend him to…read moreanyone who needs help with their phone. He is professional, knowledgeable, and so nice! He had my phone in tip-top shape quickly, at a very fair price. I've found my go to phone guy! Thank you!

Great quality work, great communication with the owner, better pricing than anywhere else I looked…read more I'm sure I will be a repeat customer!

Great Customer Service. They installed a new phone and access control system for my company…read more Service was lightning fast. I'm extremely happy with my new products!

I always have such a great experience with Novacom! They always provide service exactly as…read moreexplained. Also, their back office support staff is second to none! Do yourself a favor and give these guys a shot. I promise you will not regret it!

National Security Systems' staff is very helpful and great at what they do. The installers were…read moreprompt with arriving at the appointment time and detailed when explaining how the system works. Glad we chose them to secure our home and family.

From the owner: At the heart of our organization is a staff of dedicated, highly-trained and licensed professionals…read morewho genuinely care about your safety and security. Their skill and our advanced monitoring expertise have earned us a reputation for responsiveness and reliability that is second to none. We remain committed to excellent personalized service and ensure that our products and workmanship exceed expectations. We welcome you to join our family of satisfied customers.

Frankly, I could do without a cell phone, but because my mom (bless her heart) saw something on…read moreDate Line NBC about how having a cell phone came in handy I signed up for this option. Thanks a lot, Anne Curry.. I used to be into cell phones back in the day, tried all the services, phones etc. Today, I find them rather bothersome. I don't like talking on them or carrying them around. Virgin's pay as you go thing is fine for now. Pros: -Item shipped quickly -Came as described -No contract -Customer Service has been decent. Cons: -Top up thing is a bit irritating even with a balance, have to keep topping up so not to lose the # and service. -Battery life sucks, but that's more the batteries fault.

Sure can get tiring playing the game of cat and mouse with mobile providers. I want to alert…read moreeveryone to the nature of Virgin Mobile: I enrolled in a hotspot for $10.00 a month; it though charges you the full cycle it uses even if the month is almost done. Thus, I was charged the use of a mobile hotspot, and 15 days later charged again. I am also sure that many of you have these non-delivered or recieved text messages. My girlfriend and I (both with Virgin, both with iphones) send each other texts and sometimes receive them a day later--there is no connection to the number of bars displayed. I can see why Richard Branson sold this off.