His outstanding service made my day! My phone got wet and I thought was done. U break I Fix…read morewouldn't even look at it. Cincy phone explained to me he knows people's lives are in their phones, and he'd rather repair than have people start over with a new phone. He also charged almost half of what U Break I Fix quoted a customer for a new screen. His commitment and expertise made this the best phone repair experience I've ever had (and I've had a lot!)

What a experience... To start, the main reason I chose them for my services was because of there…read morereviews, I saw a few one star reviews but mainly 5 star reviews so I figured id have nothing to worry about, man was I wrong... I call them inquiring about a cleaning for a PS5, its the latest model with the disc drive. Little background on the system, I bought it off of Facebook Marketplace, I tested it, everything was good to go. The main issue was that it was plagued with roaches and dust, I of course told them this beforehand, they said it wasn't a problem. So, I take it in to be cleaned, we get a ticket logged for me, and I was told he'd test it first to make sure everything worked before he could even start to clean it. Everything was good to go, about 4 hours later I get a text message saying its ready. I go to pick it up, I pay the ticket, it was $90+ after taxes, unfortunately I had my Son with me and he was running around the store, cuasing a fuss, so my initial thought was, he said he cleaned it, so he cleaned it, and we left, I should've looked at it right then and there... Once I got home and actually looked it at it properly, I noticed a few things with one of them being major... So the first issue was that, I payed them to clean it, and they barley did that... They didn't clean the console properly, or the outside plates. If you look at the pictures I attached, you can clearly see dust and dirt every where on it like they just blew out the fan and grill... I cleaned one plate with rubbing alcohol for two minutes and it came clean, so they clearly rushed and didn't care... Now heres the main issue... Whoever was responsible for cleaning it, didn't install the motherboard back in correctly, now the HDMI, Lan, and USB ports aren't fully flushed to the shell of the console... Because of it, my HDMI port is now significantly lose, you gotta force the Lan port in... Things that I would have to put more money in eventually to fix. I call them and immediately tell them about the issues, mainly the motherboard not being flush with the console. He tried to say that its "normal" and thats how they are but I told its not... I shouldn't be able to fit a penny between the Lan port and console shell. He tried to act like he didn't know what the words "flush" and "recessed" mean't, but I could clearly tell he did, so I even brung up a picture of a PS5s backside to show him the ports are supposed to be flush with the console, then I even let Google tell him that ports was to recessed, looked at the attached Gemini screenshot. Overall this was a horrible experience because they clearly didn't care about the console, hence from them not cleaning it properly so of course they wouldn't care in general. After I kept pointing out fact after fact, he pretty said f*ck me and told me to get out his store. I payed for a service that wasn't done properly and in the long run, they caused more harm essentially, I can't even play the PS5 until I get the motherboard re-seated properly.

I went in today hoping to upgrade my phone and was pleasantly surprised with the service. John was…read morevery nice, helped answer all of my questions, and was personable. They also had the phone I wanted in stock which was amazing. Would come back again.

Do NOT purchase any AT&T product or service. The do not provide access to a speaking agent on their…read morewebsite or automated service. Their products and service are terrible. The Rookwood AT&T personnel ARE THE WORST. They demonstrated ignorance of their own services. I went to this store 4 times attempting to get a pre-paid AT&T phone and sim card activated. The first two times I was assured the phone was activated and when I got home found it wasn't. I needed this phone as an emergency backup. Yesterday, I went to the Rookwood store and their agent gave me 2 numbers to call after he called them, couldn't get through and discovered the AT&T office was closed on Sundays. He didn't know that. Today, I spoke to an AT&T representative who forwarded me to an automated message, and I could not get a human agent on any of their options. AT&T's automated message line is DESIGNED to prevent you from talking to a representative. Today, I waited for an hour to get service and was subjected to the Hyde Park ARROGANCE & INDIFFERENCE by their representative. He could not explain why the representative gave me numbers yesterday that I could not reach someone to talk to. By the agent who talked to me yesterday was in the store and didn't talk to me. I was told that since the AT&T phone was purchased at Walmart, and they supposedly failed to do whatever they needed to do to avoid a "point of purchase error" was, he washed his hands and said I needed to take the phone back to Walmart. The bottom line is that the AT&T personnel were completely unable to deal with a problem with a product they sell to Walmart and didn't care to address the problem. They also would not provide a refund for the $35 I paid for a pre-paid plan. Bottom line...DO NOT BUY YOUR PHONE OR SERVICES FROM ROOKWOOD AT&T or WALMART. Basic services like Boost and Consumer Cellular provide much better support. AT&T personnel incompetent since they don't know how to assure that when they say a phone is activated it is actually activated. They provide inaccurate information. They don't have enough sales personnel to handle the volume of customers. They engage in a lot of unnecessary personal chitchat with customers which causes backlog of waiting customers. And they could care less about helping customers resolve issues with their products. You buy AT&T products, YOU ARE ON YOUR OWN. DON'T EXPECT ANY SUPPORT!!!! NONE!!! AND ROOKWOOD AT&T AGENTS DON'T KNOW THEIR OWN PRODUCTS OR SERVICES!!!

Always love coming here. Staff is very very knowledgeable,polite and have a very professional…read moreattitude! I'm getting on in years and very much appreciate the extra time they take in helping me to understand.

I have been with verizon for cell phone for years. This was my only time coming here and it was a…read moregood experience. I wanted the s pen icon removed and they did that so im pleased.

This is not specifically any store but the entire company. Be wise and do. It do business with…read moreVerizon in any way shape or form. They are the most unorganized, sloppy, untrained company I have ever done business with.

For the fourth time this month, I experienced an internet outage lasting more than 4 hours. The…read moreweather was calm. It went out at 8pm last night. When I called, I received an automated response saying it would come back on at 11pm. When I called back at 11pm, they updated their response and said 2am. I pay $90/mo for internet only and have been a customer for YEARS. I expect it to work. I hope to find a more dependable service this week.

We had Spectrum as part of a "fundraiser" for our HOA / POA at Lake Lakegren in Eaton, OH. It was…read moreawful - not working a lot, slow, down sometimes for days (didn't occur a lot it was down for days but too much for someone who WFH), couldn't get to customer service - basically, not dependable. Now they want to "renegotiate" - this HOA / POA is a bunch of folks who have no business saavy and Spectrum is now saying they can only have a contract if every home owner chooses Spectrum. How is this good busy? Unfortunately the HOA / POA doesn't understand this is a bad company that is trying to force an unethical contract! How could they expect the POA / HOA to force every homeowner to buy their service. Monopolies - we all know that is no good!

Have been back to this store several times for accessories and for repairs to our iPhones. Always…read morefast friendly and reasonable. Most recently had my iPhone camera lens and my daughter's old broken/scratched up screen replaced. 5star experience for us...

Went to go get my charging port on my phone replaced and they tried to sell me a new screen and…read morebattery for 270 dollars then they tried to tell me my phone was restarting every 5 minutes after I said no to buying a phone from them. They gave up trying to fix my phone and gave it back went 30 minutes back home phone didn't restart at all these people are trying to scam me

I was so impressed and grateful for the help given to me by Jordan at the Newport store! He was…read moreknowledgeable and friendly!!

I broke my Samsung cell screen, so I went thru Verizon's insurance. I was told to take to…read moreubreakifix for repair. A few hours after the repair, a green line appeared on my screen. I took it back the next day and was told I needed to file another claim for this repair. The guy said it looked like there was a shard of glass under the protective cover they installed. They obviously screwed it up, so they should fix it. Beware of these crooks. Update: I called Asurion and they sent the order to fix the screen they messed up. They fixed the screen and installed the screen protector that was on the damaged screen. You could see where the shard of glass was that broke the last screen. How are these people still in business.

I've been going here for years and I always have a good experience here. They are fair and price…read moreto move stuff. My favorite pawn shop by far.

Kenzi was wonderful! He is very knowledgeable, friendly and helpful. He provided amazing customer…read moreservice. (: