The store has moved to 9th Street. Is it a different staff? The staff at the old location did, yes,…read moretry to upsell, but they were honest and good natured about it. I visited Verizon today because my bill was wrong- Verizon continued to charge my husband and me international fees, despite the fact that we canceled those charges 5 months ago. (Three years ago, they did this to my daughter and her husband as well, and those extra charges were over $100 a month and very hard to resolve.) I was also charged a $32 monthly fee for an iPad, when I was told the charge would be $10. I bought a $50 protective cover for the phone which immediately cracked. I replaced it (why??) and the 2nd cover also cracked. The staff member said Verizon doesn't make the covers they sell and put on our phones, and it's not their fault. And they have a lifetime guarantee. Which made me wonder why the person who sold me the 2nd one didn't point that out. I would have been less annoyed and I wouldn't be writing this, my first negative Yelp review, if the employee had been more helpful, less irritated, less in a hurry to be done with me. If they'd acknowledged the company had made mistakes, instead of acting like the problem was the fact that I bought them to their attention. My family spends about $500 on our Verizon plan. My daughter said this is the way they are. Press hard to upsell and make it complicated to fix problems. Once our phones are paid off, we'll be looking for an alternative.

5 stars for Justin! I took my sister in to upgrade her phone a couple months ago and he was very…read morehelpful, honest and friendly. He explained everything in detail so we could understand (we had lots of questions and he was extremely patient)... We had a good laugh! He called later to let us know of a killer promo deal that was so good my sister and a few of us on our family plan upgraded as well. From start to finish he went above and beyond. Good customer service is hard to find these days and he did an excellent job... give this guy a raise!

These people cheated me out of hundreds of dollars. I switched service to AT&T, traded in a phone…read more Phone & wireless internet service was supposed to total $105 per month; they wouldn't give me any plans etc in writing the day I switched. Just got my first bill 3 weeks later for $269.21. I'm furious. Will be reporting this to BBB and OR DOJ Consumer Protection.

Wes was great! He was very professional and knowledgeable! He made upgrading to a newer phone so…read moreeasy.

Associate worked hard to resolve an issue. He was attentive and patient dealing with a situation…read morecaused by another carrier.

2 workers told us a false promotion and where we would get extra benefits when signing up, and we…read moregot charged extra and never got an benefits. this costed us extra money and was a complete scam and waste of time.

I would give this store zero starts if not for Chase, the star employee. Otherwise, this store is…read moreawful. Do not trust anything they say. I signed a contract and have been charged more than $50 more each month for the last seven months than what I agreed to. I have been to the store each month, every month, promised a resolution, then nothing. I have filed two complaints with Better Buisness Bureau. Save yourself. Do not come here.

I have been going to THIS store for about 12 years. I have always had very knowledgeable people…read moreand the most amazing customer service! Austin is the most patient person I have ever had to work with. I know when I walk in that door they are pleasant. This office is usually pretty busy but I think they do an excellent job working thru the people. I also believe that (Austin is who I have worked with the most) try and explain everything and always suggest but NEVER force anything on me. I have 4 phone and 2 Ipad/laptops on my account. Even if I go in not understanding how to work something on my phone they are ALL very helpful!!! I will not go into another store! I am a very happy customer!

Their WiFi within the store is terrible! Haha. It's an ATT store! You'd think that they might…read moreinvest in a better router.

Everyone is super helpful here. I needed some assistance with my plan and phone and came here a few…read moretimes. Every time I've come here I was offered excellent customer service. Trae and Alex are so helpful and friendly--they've helped to resolve any problems I've had with AT&T and are always quick to answer all my questions. Don't bother going to the AT&T on 9th, if you need an AT&T in Corvallis I highly recommend this location.

The staff at this store are dishonest--stay away! I went in looking for a phone charger and they…read moresaid they carried Apple and showed us the model I had inquired about. They unlocked the hanger and carried it to the register. It was packaged like Apple and the same price as this Apple product online, so I purchased and left the store. Walking to the car, I opened the package and saw that it was a knockoff. I went back in immediately (within 5 min of purchase) and they wouldn't exchange or refund but kept saying, "All sales are final. We can't do anything." When they called their manager, after multiple requests, I heard him say "Just tell her No and get me off the phone.". The store was completely empty; I guess the rest of Corvallis already knows to stay away from this store so they don't get conned.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Corvallis store today.

I also had a terrible experience at this location. The employees are unknowledgable on facts, told…read moreme the new 5G system worked in Alsea(not so much). Also had to exchange phones because the would have to be restarted thoughout the day to call or receive. New phones were no better. Initially I was told that my very new Verizon phones "probably wouldn't work" with their system, so we had to buy new phones again. Avoid "Michael" at the front counter at all costs, at least Austin, the manager seemed informed.

The employees in this store are very rude and arrogant. They treated my mom like garbage. They were…read morenot helpful getting her phone upgraded and seemed too busy on their own cell phones to help my mom. She has went in there 2 x for help and both times was treated the same. She ended up walking out. I do not recommend this store. I am helping my mom get out of metro and on another phone plan. She doesn't deserve to be treated like garbage.

I was there today to change from boost mobile to this company and the best help was this young man…read moreFernando, I'm a hard person to please and after all started in not good way, he finally fix my problems. I 100% recommend him, he have patience, and never dump the problem in to another co worker like one of them did, I like good customer service and you can find it with Fernando. :)

From the owner: Visit the T-Mobile store in Corvallis and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1830 NW 9th St Ste 105 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Comcast is well known for being atrocious with their customer service, but every time I've walked…read moreinto both this store and the one previously open to bye public in Lewisburg, I've been treated with kindness and an eagerness to solve my issue or answer my questions or at least point me to someone who can, even if it's the manager who, in the midst of leaving for the day, sat down beside me and explained why an Adblock and a VPN use 2 VPN slots in my phone, but only one slot can be used at a time which is why my service was essentially nonexistent. Sometimes the wait is long, but their seating area is great because I don't know any other cellular or internet or regular phone company who has cushy benches. And it's quiet with the way the layout is set up, so while everyone is talking, it's not deafening to those, like me, who have delicate hearing. All in all, I refuse to call Xfinity for any reason. I'll wait it out until I can come into a store. And I'm very glad that my local one has been historically great to me.

Don't do business with sage he is a flat out liar. There is no such thing as good customer service…read morewith Xfinity. Turns out my phone that was said to be here in 2 days will now be over a month.