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    XFINITY

    XFINITY

    2.3
    (19 reviews)

    This is a tough thing dealing with this review... because I don't think the people working there…read moreintentionally try to be bad at their job... but I think they just happen to be working at a small store for an incredibly evil company that does all they can to scam their customers. All in all, the people at the store I think are trying to be helpful... and they're nice people. But Xfinity is a terrible company, and a lot of the stuff you do becomes dependent on the corporate side of things, and they are vile beings. When you deal with corporate, they give out dead numbers, they don't contact you, they do all kinds of shady things. And the people at the store just get stuck in being your in person contact for the lowest of the low in the business world. So the store itself is typically nice people. But Xfinity is by far the absolute worst company I could ever deal with, and they are truly horrible and despicable. So this review isn't so much for the store, because chances are you'll be treated okay.... but I just want all of my fine Panama City residents to know that they should absolutely avoid Xfinity like it's the plague.

    A HUGE shout out to Jacob Walton for his incredible patience and kindness. After years of Verizon…read moreheadaches and a bad experience with them this morning I checked with several friends who love Xfinity and I decided to switch. New phones, multiple devices and great speeds at half the cost of Verizon.

    Knology

    Knology

    1.0
    (2 reviews)

    The toll free support hotline is useless. They keep blaming the router. But the router and its…read moresettings have not changed and the router's brand new. Even had Geek Squad come look at the router and modem combo and everything checks out. Internet connection is poor and they try to blame it on the customer's hardware. They should take responsibility and fix their issues on their side.

    Yelp- seriously, we need to consider a ZERO star rating…read more THIS.PLACE.IS.A.NIGHTMARE!!!!! And so is COMCAST Any local can tell you, they are both a joke. Here's why trying to have cable/internet in Panama City is always a headache: Bills- rarely does your statement reflect what you actually owe. Channel packages you didn't subscribe to? Mystery late fees? What's that? A modem rental fee?! I OWN MY MODEM!! Spontaneous tripling of charges because "that was a promotion ma'am." (Though I've been assured several times, "this package is not a promotion"....) No joke? how about a friendly "hey were gonna need the other half of that paycheck" notice of some kind? Customer Service- occasionally you'll get on the phone with a human who makes you believe, if only for a moment, there is hope. Don't be fooled. They are helpless. Kind, but absolutely useless. Assurances and adjustments pacify you for the moment. Other times you spend HOURS in total on hold, being switched, disconnected and ultimately frustrated. I should know, I've spent way too much time on the phone going back and forth. These guys are CROOKS, no two ways about it!! And incompetent crooks at that! I'm exploring other options, I've lived here for years and done the "shuffle" back and forth between these companies and they both lack in consistency. NEVER AGAIN!!!!!

    Verizon - mobilephones - Updated June 2026

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