Went there twice, once for my wife's phone repair and another for new phone case. Both times…read moretreated with the best service and reasonable prices. Recommend them HIGHLY!

What a great experience dealing with Phonezone in Meriden! "Met" the owner did a great job fixing…read moremy broken screen. It was repaired the next day and the prices are very reasonable! There are many accessories in stock and they repair and sell all the major brands! Thank you,Met! Rich Burgess MIddlefield Ct

Liars and thieves. They give me completely different plan i ask for and lied about it.read more

Horrible experience with "Lindsey" went to turn in a phone for a recently deceased relative…read more Wouldn't look up the account, wouldn't engage a manager, wouldn't provide any service. I was the only customer in the store with two techs and one rep. WOW, horrible horrible service, no empathy, no respect. Time to leave ATT.

I had software issues with my galaxy s4 Sph-l720 these…read morefolks were able to resolve my problem. I had no insurance on my device and didn't know what to do they got me up and running again I highly recommend this place very reasonable price for something I thought was a lost cause THANK YOU FAMILY WIRELESS!!!!

My charge port on my phone was broken and should have been a simple fix because I already had a…read morereplacement over-nighted from Amazon but due to an upcoming trip was unable to fix it myself. Family Wireless quoted me $50 cheaper than anyone else I notified, so I gave them a chance. First, they wouldn't use the charge port bought from Amazon, and told me they would have to order one because they wouldn't be able to warrantee it otherwise but PROMISED it'd be in a few days. Second, they spent more time trying to convince me to buy a new phone or a new plan - why leave a plan for a broken charge port?! When I explained I was very happy with my plan and I just needed the port fixed, the man seemed annoyed and his pleasant manner stopped. I knew I should have just walked out right then but due to the urgency I prepaid and left my phone with them for the repair on Wednesday. They do not offer loaners - I would have had to buy a phone to use during the repair. I called back Tuesday to see if I could pick up my phone and was told the part was not even due until Friday. I said I would come get it because I was leaving the state on Thursday morning and take it elsewhere and was told there were no refunds even though that is not what the original salesman told me but they would "see what they could do, call back Thursday". Thursday, still no part even though this is a common part and who buys things that take more than a few days to ship anymore! So I left on my trip without my phone... So disappointed that a few days turned into more than a week. I was finally able to pick up my phone when I returned and the phone was scratched where they had opened it and the charge port looks like a bear ate through it. Also, I am no longer able to use the mic to make calls which I definitely could before I dropped it off since I called them on it and they heard me fine. And 9 days after I picked up my phone, the charge port is not working. When I called to complain that they broke the mic and the port isn't working I was told they do not warrantee their repairs. That is the exact opposite I was told when I left it - the whole reason they wouldn't take my replacement part I had brought in with me was because it would not have been covered in their warranty?!?! So I had to buy a new phone anyway because they completely destroyed mine. I would stay far, far away if you have any repairs and go anywhere but here.

I went to the Newington Verizon store with a friend who has severe memory problems. She couldn't…read morefind her phone so she decided to get a new one. Our customer service person was Ethan P. What an incredible young man. His patience was never-ending, his knowledge was extensive and his personality was warm, engaging and appropriately humorous. I was a VP customer relation for over ten years working with companies such as Raytheon, Xerox, etc. I had a team of 20 employees. If I were still in that position, I would hire Ethen in a New York Minute. He is the epitome of excellent customer service. L. Hinds

We had a very good experience at the Verizon store in Newington. Ethan our sales rep delivered…read moreeverything he promised. He helped us with all of our problems and questions. He was very patient when helping us. All of the sales reps were very helpful and knowledgeable as well. We will definitely be back when it's time to get new phones.

Really bad services I stoped by to get my phone repair they messed up my phone lost all my data…read moreall I needed was a screen replacement they shorten out my Motherbored now I lost everything on the phone DO NOT COME HERE and they use really low quality parts

I went in to get my phone camera fixed. they told me they would fix it and when I went back to pick…read moreit up, they said they didn't have the part. ALSO, the front of my phone screen was all scratched (which it wasn't before) and they refused to take responsibility for it. very poor customer service. will NEVER go back

No lines Service was fast…read more But totally useless went in about a cellular issue Never asked Fo My account info Took out SIM card with phone still on Blamed it on Apple Will not be back

Had a REALLY bad experience at this AT&T. Went in to pick up a preorder, guy got the box, and…read morepractically threw the phone at me. He asked for my number, and then told me you're all set, he made a mistake, blamed it on me. He then walked away without saying bye, just literally walked away after he realized he had made a mistake. I then went up to another associate, told them what happened, and he said he would call the store manager over. Store manager instead of coming to fix the situation, came over yelling and saying that next time I should talk to the associate more. LIKE THAT'S HIS JOB, I don't work there or know what he's doing. I told him what he was going to do for the mistake his associate made, he said he would issue me some credits (let me just remind you, they NEVER asked for my ID to verify my account, so someone else could have just walked in and gotten the phone). At that point, I asked to speak to his higher ups, and he gave me his card, walked away, and told me he wasn't comfortable to give me the store number or anything else. I would advise for no one, absolutely NO ONE to go to this AT&T store. They show no respect for you, or care about what they're doing.

this has been my "go to" ATT store for years. I bought my last few smartphones here. all fine…read more what is great is the "above and beyond" service I when I walk in the door with a relevant need/support question and I don't intend to buy a thing. This just happened again today. I was greeted by Krystal, who is an absolute customer service superstar. Her demeanor - her professionalism - her absolute focus on solving my problem - her reaching out for an additional resource when needed - her DELIVERY of the result - TREMENDOUS. My only regret is that I didn't record this with my camera - her service could be demonstrated to an ATT national training class under "how to retain and develop great relationships with raving fan customers". This is a woman on her way to great succcess. Thanks Krystal! Thanks AT&T!

From the owner: AT&T, serving over 81 million wireless customersread more