The store rep Kailohb "Khi" Valera was simply amazing. My process took approximately 45 yet he was…read moreable to help me and other customers that was coming into the store. He made me aware of promotions I was qualified for and the Visa card. He's friendly and extremely knowledgeable about Tmobile services.

ILein Perez went above and beyond the call of duty to ensure that my matter was resolved…read moreexpeditiously. Her patience, great customer service and knowledge has truly made my day. Moreover, I was pleasantly surprised when she called to ensure that there were no issues. Great job to ILein.

The Spanish girl that works there has a nice NARGUS ! And speaks spanish very well. Great placeread more

From the owner: For 35 years we have been your one stop for all prepaid plans, international calling plans,…read moreunlocked phones, phone and computer repair services! We carry many unlocked phones for sale, screen protectors, cases, chargers, cables and accessories. We also offer top of the line phone, computer and game console repair services. We carry hundreds of parts in stock for many devices, allowing us to offer same day repairs on many phones!

I went to the Newington Verizon store with a friend who has severe memory problems. She couldn't…read morefind her phone so she decided to get a new one. Our customer service person was Ethan P. What an incredible young man. His patience was never-ending, his knowledge was extensive and his personality was warm, engaging and appropriately humorous. I was a VP customer relation for over ten years working with companies such as Raytheon, Xerox, etc. I had a team of 20 employees. If I were still in that position, I would hire Ethen in a New York Minute. He is the epitome of excellent customer service. L. Hinds

We had a very good experience at the Verizon store in Newington. Ethan our sales rep delivered…read moreeverything he promised. He helped us with all of our problems and questions. He was very patient when helping us. All of the sales reps were very helpful and knowledgeable as well. We will definitely be back when it's time to get new phones.

So disappointed for how long it took to switch from TMobile to Verizon at this location.We had to…read morego back for 3 days,spent several hours waiting due to the network being down we were told. Way too relaxed atmosphere.

My son's phone died last night and since he is moving out of state Friday we went to get it…read morereplaced today. Talia was amazing! Through no fault of her own it took 2-3 hours for her to get in touch with the phone brand company and the insurance company to get his phone replaced. She was calm, patient, pleasant, helpful, and personable the entire time. She apologized to us that it took that long. She was able to get a replacement delivered this evening. Unfortunately the replacement phone did not work but we are working on getting a replacement for the replacement.

My iPad Pro was having a difficult time installing the new iOS 1 5.0.2 for reasons passing…read moreunderstanding. At about 10 o'clock last night I managed to schedule an appointment with the Apple store at Westfarms mall in West Hartford Connecticut so that a tech could look at it in person. My appointment was for 5 PM today. I got there a few minutes ahead of time and was greeted pleasantly and asked to sit down and they would be with me in a few minutes and they were. A technician asked me several questions about the problem, seated me at the table and said he would be right back. He came back with his Macbook, connected up my iPad, put it in DFU mode, and in less than 30 minutes I had ios15.0.2. Through the process he showed me how I could've done this at home if it ever happens again. Terrific job by great people at the Apple store!

I walked into this store to buy a product. Instead of walking the sales floor or doing anything…read moreuseful, a clutch of employees were leaning against tables talking. What? You can't stand on your feet? It has to be tush to table? Cool. They saw me walk in and go right to the product I wanted. I know this because the product was five feet past them. Since this store can't just have registers like a normal store, you need an employee to come over and ring you out. I had to go interrupt the gossiping teen boys (ok they were men in their thirties but as far as I care, they had the souls of gossippy teen boys). Nobody who works at this store seems to understand that it is their literal job to help customers. Finally a woman helped me. Interesting. Only saw women helping people. All the men standing around talking to each other like they had a thumb up an orifice. After insisting I give her enough personal information to successfully steal my identity if the store wanted to, I was allowed to purchase some headphones. When I left, the manchildren were still talking about their video game, as they had been the entire time. I think the 20 min I spent in there showed me enough about the management of that location that if I were making decisions, I'd be cutting people. Crap leadership leads to crap behavior from your team and crap experiences for customers is the end result. Thank god I was just passing through and don't have to go back there. Slack jawed buffoons. And one overworked woman.

Liars and thieves. They give me completely different plan i ask for and lied about it.read more

Horrible experience with "Lindsey" went to turn in a phone for a recently deceased relative…read more Wouldn't look up the account, wouldn't engage a manager, wouldn't provide any service. I was the only customer in the store with two techs and one rep. WOW, horrible horrible service, no empathy, no respect. Time to leave ATT.

I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

I give two stars only because the initial contact was polite, helpful and worked with me on the…read morepricing. I was told the screen protectors would be ordered and in on that Thursday but to call first which I did and another associate told me they weren't there but would be tomorrow. Friday I call and was told by this same associate that only my screen protector was there, not my husband's but was confident it would be in Saturday. Saturday we went to the store (the original person I spoke with still wasn't there) but the one I had been speaking with since was. He went to get the screen protectors and apologized but the my husbands still hadn't arrived. He then proceeded to apologize with package in hand for reading the box wrong and in fact did not have my protector either! I explained these were being ordered by (P) and expected Thursday and today were told you have neither. He did apologize and stated he would tape a note (wrote it down in front of us) in the back and would order our protectors and call us immediately when they arrived. Its been two weeks!!!! I'm done with them and do not recommend this store. I feel its poorly managed. If they can't handle a small simple issue, I feel sorry for anyone with a major concern! We pay for this insurance through our cellular carrier and this is the less than basic service we are to experience? DO BETTER!!!