My iPad Pro was having a difficult time installing the new iOS 1 5.0.2 for reasons passing…read moreunderstanding. At about 10 o'clock last night I managed to schedule an appointment with the Apple store at Westfarms mall in West Hartford Connecticut so that a tech could look at it in person. My appointment was for 5 PM today. I got there a few minutes ahead of time and was greeted pleasantly and asked to sit down and they would be with me in a few minutes and they were. A technician asked me several questions about the problem, seated me at the table and said he would be right back. He came back with his Macbook, connected up my iPad, put it in DFU mode, and in less than 30 minutes I had ios15.0.2. Through the process he showed me how I could've done this at home if it ever happens again. Terrific job by great people at the Apple store!

I walked into this store to buy a product. Instead of walking the sales floor or doing anything…read moreuseful, a clutch of employees were leaning against tables talking. What? You can't stand on your feet? It has to be tush to table? Cool. They saw me walk in and go right to the product I wanted. I know this because the product was five feet past them. Since this store can't just have registers like a normal store, you need an employee to come over and ring you out. I had to go interrupt the gossiping teen boys (ok they were men in their thirties but as far as I care, they had the souls of gossippy teen boys). Nobody who works at this store seems to understand that it is their literal job to help customers. Finally a woman helped me. Interesting. Only saw women helping people. All the men standing around talking to each other like they had a thumb up an orifice. After insisting I give her enough personal information to successfully steal my identity if the store wanted to, I was allowed to purchase some headphones. When I left, the manchildren were still talking about their video game, as they had been the entire time. I think the 20 min I spent in there showed me enough about the management of that location that if I were making decisions, I'd be cutting people. Crap leadership leads to crap behavior from your team and crap experiences for customers is the end result. Thank god I was just passing through and don't have to go back there. Slack jawed buffoons. And one overworked woman.

The store rep Kailohb "Khi" Valera was simply amazing. My process took approximately 45 yet he was…read moreable to help me and other customers that was coming into the store. He made me aware of promotions I was qualified for and the Visa card. He's friendly and extremely knowledgeable about Tmobile services.

ILein Perez went above and beyond the call of duty to ensure that my matter was resolved…read moreexpeditiously. Her patience, great customer service and knowledge has truly made my day. Moreover, I was pleasantly surprised when she called to ensure that there were no issues. Great job to ILein.

Went today to get my phone fixed and got a really good deal with good customer service. Thank you…read more Will come again.

From the owner: If you are looking for a cell phone repair service in Hartford, CT that is both premium quality and…read moreaffordable, you've come to the right place. “Hartford Phones” is a top choice for exceptional electronic repairs. We specialize in repair services for mobile phones, iPhones, Samsung, tablets, laptops, and so much more. We provide a wide range of fast and premium quality cell phone and tech repairs including but not limited to screen replacement, water damage repair, back glass repair, and data recovery. Most of our repairs are completed within 30 minutes. Experience the swift, high-quality, and affordable repair service that sets us apart in the industry.

worst T-mobile ever. do NOT come here they will charge things to your account with out your…read moreknowledge. I went in to open a new phone plan, guy told me I was getting apple care, screen protector case and charger for free. yes it was free that day with no money down but he failed to mention it was $130 onto my bill, also no, apple care was not free witch I knew was too good to be true.the lady he was training kept adding stuff and he would say " yea yea throw that on " my first price was 300 out the door then suddenly time to pay it was 325? because of the EXTRA items he added on I was also in this store for 4 hours just getting 1 KNEW PHONE this manager is a joke and do not come here they will play you and try to take all the money they can. I suggest the one on the Berlin turnpike IF YOU VALUE YOUR TIME AND WANT TO BE TREATED FAIRLY. DONT COME HERE

Very disrespectful. I tried calling and it was noisy. The person who received my call hung up…read morebefore answering my question. He should be fired.

Store representative was very friendly, helped me through the process and made it easy.read more

Great shop. Bought a fantastic scanner there amongst many other items over the years . Mike is…read moresuper knowledgeable

From the owner: Cromwell's Hometown Electronics Store 47 Years of Connecting…read morePeople We carry a large selection of Cell Phones, CB Radios, Police Scanners, and related accessories