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    Apple Westfarms

    3.0 (134 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 2 months ago

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    Kazi S.

    This store is located in the Westfarms mall. Not the best Apple Store, but convenient. When you enter this establishment, you can tell how busy it is since there are people in every corner. The store is nice and has pretty much every Apple product currently on the market. It was a little difficult to get some help even though there were many employees walking around. We went in to find a case, and almost ended up with the wrong one. We finally got some help from one associate. While we're checking out, we are interrupted by another associate asking a question. so we had to wait until that conversation was done and finally got checked out. The place seemed a little disorganized, but that could be expected since every single person seems to have an apple product. If you're visiting the store, it would be best to know exactly what you're looking for before you arrive.

    John L.

    It's usually a madhouse! The Staff try to bring order to the madness via their iPads and ear pieces. Being at the top of the heap in technology its expected. Recently, on a purchase day for the wife, I recommended getting to the Store an hour before opening. That would allow for our usual "delay factor (10-15 min.)" and then time. It was a Sunday, opening time at 10:00 am. We arrived at 9:10, a queue had all ready started & we were 4th or 5th. Staff were inside for their pre-war game pep rally. Then, at 9:30'ish the gate cracked open. Two brave staff slipped under the gate and it closed quickly behind them. Face-to-face with the gathering hoard, they quickly and efficiently gathered information from each person or persons, such as us. Great method! At 10:00 the gate went full open and the Clash of the Apple Titans began. However, there was sense of order and balance on the beach front. Your name and need was all ready logged and you were greeted immediately by a pre-assigned technician. Off to business without waiting any further. Hats off Apple Staff. A game plan well played and fewer wounds suffered.

    The gates are down, the sales crew is getting prepped, and 22 customers are waiting for 10:00.

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    4 years ago

    Customer service is terrible !! This guy learn terrible customer service! I won't go there anymore!! Buy Samsung instead of iPhone

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    Page 1 of 4

    Ask the Community - Apple Westfarms

    Review Highlights - Apple Westfarms

    Every Genius Bar tech I've ever worked with here has always been super helpful, knowledgeable and quick to assess and fix.

    Mentioned in 6 reviews

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