Mel really saved the day! My Vzn bill was a mess - almost tripled in 3 months after attempting to…read moreget one phone line for a family member and one device. Although I was not able to get help online to correct the problem, Mel got on the phone with Vzn and resolved the issue (after at least an hour with various departments). I had almost lost hope that the situation could be resolved, but she managed to untangle it in short order. Working with her resulted in a huge savings - way beyond what I'd been offered with the online agents. I walked away with complete confidence that I was in good hands -- the right plan, the right phones and a commitment on her part to resolve any future problems. She is a great advocate -- knowledgeable and 100% on integrity. I went there because it was close to home; however, if I moved 100 miles away, I'd still go there - it was worth it.

We went to Verizon today as our bill increased $20. We worked with Ethan the Verizon specialist. He…read morewas very knowledgeable and provided great customer service. They found that our loyalty discount had expired, contacted Verizon online, and reapplied it. In our past visits, we've experienced long wait times, and long experiences. We were in and out so fast, and are very satisfied. Hats to Ethan. What a great asset to Verizon! We have been with Verizon for 23 years and will continue as long as you have experts like Ethan!! Thank you!

I delt with Dillon Jones. Dillon was extremely rude and entitled. I caught Dillion lying. If they…read morerun their buisness like this just think what they will do to yours. ​

Disclaimer: I'm a previous employee and rarely go into this store. But it's a vastly different…read moreworld than the one I left in '18. The worst employee I ever had the unlucky pleasure of working with no longer works there as well as the "troll", who will also remain nameless. The company does push self serve options heavily, too much in some cases, but since the stores no longer run on commission, things have gotten immensely better. I would suggest that customers do their best to become self sufficient and come to rely on the store employees as "experts" in extreme cases. When all else fails or you just have to feel the device in your hands before you take out a second mortgage to pay for your electronic fix, then come on in!

Stopped in to get a new phone for my daughter. No wait, so loved that. Great customer service as…read morethey filled out and gave me everything I needed to send in the rebate, including the addressed envelope. It was idiot proof and very convenient!

The manager Brett was extremely helpful with my past bill and answering questions about coverage in…read moreUtah, I made a switch to t-mobile to save money and let me just say, you definitely get what you pay for - don't do it if you can. I really appreciate your patience and kindness Brett.

I purchased a phone here and phones are supposed to be able to be returned within 30 days. I came…read morein with connectivity issues 3 weeks later, twice in the week. I was told it was SIM card issue or just needed a connectivity refresh. It seemed to fix issues short term, but a few days later would run into the same issues. I'm now at the 60 day mark, with a phone that constantly won't make a call, get text messages etc. I went in and asked for a replacement - and was told, sorry it's past the 30 day return policy window!! What a crock. I came in with the issues prior to the 30 day window, and now they are saying sorry, nothing we can do! So I've got a phone I paid hundreds of dollars for, and I've been paying monthly service, for a phone that doesn't work. I seriously don't understand how this is OK. I was given an option to work with Samsung on their extended warranty window, which entails mailing your phone in for 7 days with no replacement option available, or going thru a process of taking it to a local repair shop and then potentially still having to mail in for 7 days. Verizon has phones available that they could give as an alternative to use during this repair time, or could even swap out - but neither Verizon or Samsung is offering this as a solution. I would love to just start over and buy a different phone with a different provider, but they have me backed into a corner since I spent hundreds of dollars on a brand new device. How is this OK?!

Great store! Highly recommend! The guys here will help you out and give you a great deal!read more

Best place to buy any phones & internet in the Buffalo & surrounding areas!! Great price & value…read more The reps actually listen to you & help you save money on your cellular service & internet service!

SO irritated- respect my repeated requests to NOT call me for marketing! I don't want to be…read moredisturbed with your latest special offering. I've asked to be deleted from marketing contacts many times! Colin called me today- so, I asked to speak to the manager & got such a sarcastic & snotty response! Absolutely unprofessional & uncalled for! Gage, who does all the hiring, firing, scheduling, & ordering, I get to be irritated when you disturb me- you do not get to be rude to me because you did not respect my noted request to not market to me! May you also have the "blessed day you deserve" & I'm so glad that your are just being happy with all customers. This is why I go to corporate stores- not franchises.

I have now written this review three times and for some reason, it doesn't showu up, I'm assuming…read more ( my phone) so this is my last attempt , as I have a difficult time texting. This will be a little lengthy, but I can guarantee you it's not the whole story and this is bad enough, I have insurance through Verizon which is Asurion my phone started having problems and I used my insurance to get a replacement. Not once but twice, I was sent a different phone which was so much smaller than my original phone and I needed a large phone because I have been in a work accident and it affected my eyes severely,that being said- I went into Verizon to ask them what I could do maybe they could help me? Well they said there was nothing they could do about it even though it's their insurance but... they said they could help me get a really good deal on a bigger version and also throw in a tablet and a smartwatch for free only having to pay $10 on the month on each item well that was a lie nothing was free my insurance is $25 a month for Verizon home and $20 a month for my phone insurance I went in there telling them about this accident I had been in and what circumstances surrounded why I needed the same size phone I had