This store never wants to help anyone. The less people they have in there the better. If you want…read morehelp go to the rockfalls store or the sterling store. More friendlier and they actually want to help.

yesterday I came to this location to change my plan from a different company and I asked the guy if…read morethe new line comes with a hotspot and he said yes 30G, after I finished everything tried to open the hotspots in my house, and it's not working I came back today and asked the same guy if there is a hotspot or no again said yes after he tried to know what is the issue said yes another plan have not this one. I told him I asked you twice and you say yes, he told me "okay? I said yes and it's not what you gonna do right now in a weird way". I told him I will change company again he told me okay without any respect, it's the worst customer service. I see it in my life.

Helpful, but not helpful…read more Disappointing customer experience at Dubuque AT&T Store. I get a bit worried with next generation of leaders.

Kai is an absolutely AMAZING employee. He's been SO helpful every time we've been in there.read more

Service was phenomenal, staff is welcoming, overall a good environment, and I highly recommend to…read morethose who are looking for a new cell service company.

Brian really helped us navigate what phone would be best with how we use our phones. He was very…read morepleasant about spending a good amount of time with 2 middle aged, technology challenged people! He switched over my phone info to the new 15 and my husband's info to my old Xr. We have a very good experience and would suggest people to see Brian at the store.

Premium iPhone Repair is the only place I will take a phone for repair! They're customer service…read morecannot be beaten! My mom, suffering with dementia inadvertently disabled her iPhone, I was unsuccessful at resetting it myself. I sort of stumbled onto Premium iPhone Repair and I couldn't be happier. Chad dropped what he was doing to reset the phone right then! He apologized for it taking so long but I honestly thought he had it done very quickly. If you need a phone fixed you need to call or walk in to see Premium iPhone Repair!

From the owner: Forget the hassles of waiting in lines and waiting all day for your iPhone repair or using a mail…read morein service. At Premium iPhone Repair we send our iPhone repair technicians to you at work, your home, hotel or any location you to choose to have your iPhone repaired securely at your convenience generally in 30 minutes or less. Your Data is protected We repair your phone in front of you. This allows you to be absolutely sure that your data stays secure. If your iPhone is beyond repair ? You will not be charged if our iPhone technician cannot repair your device. Our Parts We use only Premium sourced repair and replacement parts. At Premium iPhone Repair LTD, we never buy our parts from eBay or Amazon or other sources that sell inferior parts. All our parts have a limited lifetime parts and labor warranty.

uscellular staff at the Monroe wi store is basically incompetent and slow, do not support the very…read moreexpensive equipment they sell but are quick to try to sell you more expensive equipmnet they don't support. I spent over 2 1/2 hours waiting for help just to be told in less than 5 minutes they couldn't help me. If T-Mobile wants their merger to successful they need to train their staff better and provide better support for their customers or they will lose them.

I own a Celestron telescope, and for Christmas my son gave me a Celestron SkyPortal Wifi Adapter,…read morewhich has an RJ12 6P6C 6-pin male end which plugs into an auxiliary port on the telescope. Unfortunately, Celestron has a clearance design flaw such that when the Skyportal Wifi Adapter is plugged into the auxiliary port on the telescope, it's prone to being hit by the telescope body when slewing. So, the natural solution to this problem was to secure an RJ12 6p6c Female-to-Male LAN Network Ethernet Extension Cable. Amazon.com sells these for $8, and had I purchased it, it would have arrived today and there would be no issue. Instead, I thought that I would go to Radio Shack here in Monroe, and give local business my money - even if it cost a little more. Radio Shack didn't have this item or a comparable item. However the store clerk (I believe the owner, David Gombosi) told me that I could "make it work" by purchasing a 6-pin RJ-25/RJ-11/RJ-14 telephone line cord (25' long) and a CAT5 in-line coupler, which is 8-pin. He told me that this coupler would work because the 6-pin cable will only use the center 6 pins. Total cost: $24.24 including tax. I was hesitant to purchase for two reasons: Price and I didn't know this would work in lieu of the shorter, standard RJ12 6p6c Female-to-Male LAN Network Ethernet Extension Cable. Plus I was unsure of the 8-pin coupler that the Radio Shack clerk showed me. I asked him, "Are you sure this will work?" He said, "Yes." So, I purchased the items for 3X the cost that I could have ordered on Amazon because (A) the clerk assured me that the items would work and (B) I wanted to keep purchases local. Last night, I tried the items and it didn't work. Whether it was the 8-pin coupler or the 25' of RJ-25/11/14 cable that was the culprit, or both... I do not know. I drove back to Radio Shack this morning to return the items with original packaging. The clerk (actually two clerks and I believe one is the store owner) told me there were no returns "because of covid-19". I said "What? I paid $24 for these items yesterday and you assured me these would work but they don't work. What am I supposed to do now?" The clerk told me that he could "exchange" the items. I responded, "Are you kidding me? Exchange them for what? You didn't have what I needed but told me these items in substitution would work. They don't work. So, what are you going to exchange them with?" Both clerks just looked at me dumbfounded. I then told them their policy of no returns should be posted, somewhere. One of the clerks told me it was on my receipt. I told the clerk(s), "A lot of good that does me, since I only get a receipt after I purchase, at which point I can no longer return the items according to your covid policy". They both just stood there and said nothing. Again I said that "You assured me this would work, that I was never told at the time I was being directed to these items that if they didn't work I couldn't return them, there are no postings in the store stating that there are no returns." I then grabbed the items (which the one clerk had touched - so much for the covid precaution) and left the store. To say that I am upset and disappointed in Radio Shack is the understatement of the year. I purchase many items from Radio Shack, but no longer. Your store policy, annunciation of that policy, and customer service is the worst I have seen in quite a while. I was willing to spend 3X the amount I could have paid for the correct item online with Amazon because I wanted to give Radio Shack the business and keep it local. Drove 16 miles round trip twice, and all I wanted was my money back. Thanks David Gombosi. You just lost another customer.

They are scammers. Went to buy a new iPhone and traded my old one. They told me because you have…read morebought a new phone with us today, we have a special offer of three free SyncUp Trackers, and you don't have to pay anything for them, and I trusted them. I bought the phone they gave me the trackers and helped me set up one of the trackers through the app. Then the next month I saw an overcharge on my account, and when I called the T mobile service they told me the charge was because I had bought three trackers and I had used them I said I got them for free, that's what I was told in the store and then they explained no they charged you and when I found the receipt I saw that they did really charge me plus they did not tell me that using it you have to pay for the service. I did not look at the receipt when I bought the phone because they explained to me how much it cost and how much discount I would get for the new phone because I traded the old one, and with taxes and their service for helping me set up the new phone, I thought it was all right. I found out they scammed me a month after buying the new phone when I saw the overcharge in my account. Liars and unprofessional. I will never buy from this store again T-Mobile Authorized Retailer at 6344 E Riverside Blvd, Loves Park, IL 61111.

The guys at this store do a great job fixing issues quickly. When my son had issues with getting…read morethe free screen protectors, they were out of stock. The salesman re-routed him to a different T-Mobile location (Machesney Park) who didn't have a clue. Called back to Loves Park and the same salesman immediately contacted another branch (Perryville), made sure they were up to speed with the free screen protector program, and that they had stock. 15 minutes later all was settled. Nice job!

Wow, was it busy at T-Mobile (Cranston Rd, Beloit) on Monday, 2/5! And everyone came in with very…read morespecific, complicated needs. Jordan helped us while keeping an eye on other customers. She remained calm while multi-tasking. She was knowledgeable and an amazing problem-solver. Today was the ONLY day we had to accomplish the task of setting up a new phone and she helped us through every challenge. Thanks, Jordan. You are a gem.

Jordan, the manager, was extremely patient when activating a phone for my sister. The system was…read morenot cooperating, the PIN numbers weren't working and the phone number and email address would not help find the account. Somehow, Jordan just kept plugging away and managed to get everything in order. we walked out with all data transferred and the old phone wiped. Kudos to Jordan for sticking with the task and making it happen.