Excellent. Peter was as good as he could be, in setting up my new phone. I could not ask for better…read morehelp.

Maintenance by Comcast bumped my cell phone off and I could not get into my email. Pedro at this…read moreVerizon store solved the problem by providing a work around until the Comcast maintenance is finished. Not only that, the other two me at this store contributed greatly to making this visit productive and proving that the people working here know a LOT about helping people. I highly recommend this location for the expertise we all benefit from.

reached out via Facebook marketplace listing to inquire about phones they had available. The post…read morebelonged to a female named Mags - she was completely useless with providing information and her customer service was absolutely lacking. I was in the market for a new phone but at this point I'd rather pay full price to my phone carrier to spend a penny at an established with poor customer service and zero regard for their customers. Very disappointing.

Brandon, the owner of the Phone Repair Hub, is terrific. He replaced a battery for my iPhone 13 for…read morea reasonable price and showed me how to deal with some technical issues for free. He couldn't be nice or more knowledgeable. Pat r

Very helpful at this location, five or six employees that greet you at the door and help you right…read moreaway. Definitely a great experience

I was convinced to upgrade my surround sound, Internet, and connected devices. I turned in my old…read morerouter/modem for an upgraded one with an extender. However, the extender didn't work with the one they ordered me. On a Monday, the technician came in but couldn't connect my service. After disconnecting it, he couldn't reconnect me, leaving me without service for all my devices, which are over 30 in my home. This company uses call centers to service customers, and they're nothing but liars. They promised to make up for everything that happened and make it right. The technician came in on Friday and connected the SAME equipment that was here on Monday. I was down for about five days without service to my cameras and all my devices in my home, including my surround sound, TV, and more. I had cut the cord years ago and went wireless, so I thought everything was fine (my call initially was to figure out how to speed up the reaction of my)until I was convinced to upgrade I was told that what I had did not cover the amount of devices I had in the house. The solution Center they used were too busy to sell me more things that I didn't show interest in because they weren't fixing my problem or getting me connected. Just like the big outage that was read about, my outage was just as bad, but it was just my home. The technicians who couldn't service me lied because they know you can't trace them and they want you off the phone. They're in call centers in foreign countries with my card numbers and personal information. Who knows who's behind the phone? It could be a technician or our salesman, and they act as both and can't figure out how to get the systems up and running and you connected as a customer they guess they lie and want you off the phone and again it's a language barrier. I have nothing to say about this company regarding its services and its ability to service customers satisfactorily. I wouldn't recommend them to anyone. Look at their stocks and their decline in customer service. Their Board of Directors must be scratching their heads as their wealthy owners wonder what's going on with their company. They need to start listening to customers more. It doesn't have to be "the customer is always right," but Verizon is no longer the big dog on the block. Just like AT&T used to be the big dog in town, Verizon isn't what it used to be, and that's a fact. I see them going down, merging, being bought out, or just folding. They promised me twice that they would adjust my monthly bill this last month, but nothing has changed. There are a bunch of liars who don't keep their word to their customers, and there was no making up for the loss of my services monetarily. They still wanted my monthly payment though. If you're looking for an Internet provider I would look elsewhere there are better companies those that can service you hear on shore not offshore. Oh and good luck to you.

I don't know why this place is rated so low. The staff was friendly and there were no issues!! Yes…read moreVerizon can be a little pricey but it's so worth it. I've never had a problem at a Verizon store!!

I've heard this story so many times before. last communication on the phone was with Jake who was…read moresupposed to call the next day with a timeframe for a tech to install some sort of booster in my home for service. never called, no one showed up. this was after four chat messaging starting in March. don't patronize me any longer.

Fast, easy service installing a replacement screen cover while shopping. They warrant and stand by…read moreit too, no Qs asked, if it doesn't last.

Unfortunately I cracked my screen cover but they honored their guarantee and a replacement screen…read morewas only $5. Thank you Ramon for the great service!

Ramona and Zoey did an amazing job helping me find a product. They literally spent like 10 minutes…read morelooking at the website and you know making sure the product was in stock. They were so kind to me. They opened up so much. Ramona is just such a lovely lady she's so pretty and helpful and Zoe is just such a nice girl. She was just so kind and really went out of her way to walk to the to the aisles and look for the product for me made sure they had it in stock and I'm so happy that you had on side from Jayson Tatum in your store. I was able to get deodorant for my son and you know body washes for my son and I'm gonna try for myself cause I'm highly active and I'm so excited to try this new product thank you so much target for having it in stock and I am so grateful like so grateful

There are some simple changes you can make when you are busy to mitigate the 90min to 2hr wait…read more The person who checks people in then loiters DOING NOTHING. Have him do the easy things like device drop offs. After all you asked for the equipment back

This is the second phone I have purchased from Verizon Cellular Sales…read more The first time I swore I wouldn't go back. Very Unprofessional. Seemed like it took forever. Well I did go back. What a difference. I used John Robson. He was very professional & yet You could talk to him. My phone was up & running in no time. You really should give Verizon Cellular sales a try. Located @ Grant & Swan. Ask for John Robson & you won't be disappointed!!!!!!a

my son, DIL and I (I'm a senior citizen) went in to up grade my very disabled DIL's phone as it…read morewouldn't always work when she is at dialysis. And she was eligible for an upgrade. When we got the bill, her broken phone was used to open a new line that we don't want or need, her new phone had an expensive new contract listed and insurance that was never discussed. They saw a senior and a disabled in a wheelchair, and took advantage! I'm complaining directly to Verizon.

I worked with Dan, Mayra and Jasmine to shift away from Xfinity Mobile and Xfinity Internet to…read moreT-Mobile products. They were tremendous at helping me navigate the different choices and also ensuring I was able to take advantage of available promotions. And, they kept their sense of humor throughout. I will definitely be returning!

Customer service. The call center said that they sent a memo to the dealer and the dealer would…read morecall back for me when I got a new PIN number. They, of course, said they will not do that an I would have do the hour wait call back to call center. Not the first time this site has been just as helpful. Go to the Broadway main store.