Let me start this review by saying I loath upgrading phones. It's probably why I had the iPhone XS Max for almost 7 years! Hey, if it's not broke, no need to fix it. But this phone was on its last leg! Not only did I upgrade to the most current iPhone, I also moved carriers. Clearly the new carrier is Verizon. Now that I've given the history and my "iPhone bio", let me tell you what changed. In comes Michael G. He was knowledgeable and listened to everything I said, even the details of how I liked to travel, job life , etc. I mention this because upon receipt of the quote for all the new gadgets and services, Michael had customized the plan so that it covered domestic and international travel. Most wouldn't pick up on that, but he did. He was also acutely aware of how I did not want to be going through the process of setting up a new phone, watch, or an iPad and he did it all. I have to give a shout out to his manager. He was awesome. I was a walk-in later in the evening and they didn't rush me. He offered me and other customers water as we were waiting. He was very thoughtful with all customers. Sidenote, there was a very cranky individual this particular evening and the staff and the manager handled it with grace. So, I guess you can say that I loath the process a little less now. Thank you, Michael and team Verizon! Let me not forget to mention that I also went back today because I was having issues with some of the apps and again I walked in late, but they made sure they resolved the problem even after they officially closed. read more

a holes, stuck up techies, told transfer with icloud, "icloud keeps your content safe" Went from 107 GB to 65!!! CDs that I downloaded one by one, 1620 songs GONE, so much missing I don't care if it's in the cloud "somewhere" I want my property that I paid for and own. It was a backup from my old device. Things should not have been erased from my old device! All my music and some other stuff is missing. NO MORE APPLE PRODUCTS read more

Verizon - 264 albums are gone - Mobile Phones Near Me - Tucson, Arizona

Got sent back the next day by customer service to do what I'd come to do the day before and it was a completely different experience. Being considerate of one another goes such a long way. Thank you for the changed behavior. read more

I've heard this story so many times before. last communication on the phone was with Jake who was supposed to call the next day with a timeframe for a tech to install some sort of booster in my home for service. never called, no one showed up. this was after four chat messaging starting in March. don't patronize me any longer. read more

Visited this location today for a phone upgrade due to a broken device. For context, visited 14 months ago for two new devices and while I did not craft a review last time, this review applies to both visits. George provided excellent customer service, 14 months ago and today! He was extremely patient and thoroughly explained my options in a clear and logical manner. Jared the manager stopped by to say hello, felt welcomed and like a valued customer. No pressure tactics. Simple discussion like you would have with friends, settled on my option - and was out the door in under 10 minutes with a new device and 100% satisfied. It was good to see you again George and thanks for the 5-star concierge like service. Truly appreciated and see you next time for my mobile services. read more

This place really needs to work on customer service. The manager was so cocky. He kept calling me "boss," and if I asked him something, he would say I'm trying to "cook" here, boss. He didn't resolve my issue. He asked me to come back the following day. Luckily, I figured it out myself. read more

Verizon - Jesus, I need to change providers Verzion CS bucks. They are always rude.. review to come - Mobile Phones Near Me - Tucson, Arizona

I don't know why this place is rated so low. The staff was friendly and there were no issues!! Yes Verizon can be a little pricey but it's so worth it. I've never had a problem at a Verizon store!! read more

I went into Verizon today with a pretty complex issue. The apple store made things extra complex. However, going in today, i was helped by mostly Michael and shout out to Jessica too. Michael was really friendly, really knowledgeable, and knew the ins and outs of my problem. Great experience. Thanks to Michael and Jessica :). read more

VERIZON $200 GIFT CARD SCAM My husband and I recently switched to Verizon from T-Mobile. We were intrigued by the $200 gift card promotion that was being offered. The person who helped us, Evan, insured us multiple times that our GIFT CARDS would be mailed to us after 8 weeks and two bill cycles. He was very specific. We even clarified multiple times that that would be the case. Fast forward 8 weeks we are curious what's going on and reach out to text chat. We are told that we never were qualified for gift cards. That we only qualified for $200 rebates (to our bill) and we had to redeem a code by a now VERY past date. Upon discovering this we googled the issue and found out this EXACT scenario of being purposely lied to and then gaslit is being used all over the country. ITS A SCAM. DO NOT SWITCH TO VERIZON. read more

See all

The bald white guy (didn't catch his name) was extremely rude and kept talking over me/cutting me off. I was trying to explain to him what was going on with my phone since I had been to another verizon already and wanted to catch him up to speed, but he was treating me like a nuisance. At one point he cut me off AGAIN and said "im trying to help you, not hurt you" as if i was being unruly. i'm a very naturally quiet person and very respectful and i didn't give him attitude at all, so i'm not sure why he was being so rude to me. mid conversation i was tired of the disrespect and just left, very disappointed with the customer service. read more

Rude customer service agent Starbucks next door, waiting for coffee Drive thru says pull into first available space; guess what it's a "dedicated pickup" parking spot. Guy comes out, tells me to move it if I'm not a customer - really? When did people get so rude they thought they owned a parking spot on private property? Told him he didn't own the parking lot and get back to his minimum wage job; when did people in Tucson become so angry and possessive? Oh wait, they're NOT from Tucson read more

Verizon - "Reserved parking" - Mobile Phones Near Me - Tucson, Arizona

Had the most amazing and helpful experience at this store. I wish I could remember the young man's name who helped us... Torean maybe? He was friendly, efficient, and thorough. He took care of our need and answered our questions without hesitation or issue. He didn't try to upsell us - just paid out our options and talked through what might make sense for us, leaving it completely to us with no judgment or strong-arming. I very much appreciate him and would go out of my way to return to this store and have him help me. read more

I have been a verizona customer since I got my first phone at the age of 11 si they must be doing something right but I wouldn't say it's customer service. This location is walking distance from my house (well its kind of a long walking distance) and I needed to turn my service onto my old phone since the one I was uaing just stopped working so ai go there on a Sunday which they were closed (that's my own fault, I should of known - it was Sunday after all). Then I went again on Monday to find then still closed (the ONLY Monday that they were closed all month and why is beyond me). And ao I went back again on Tuesday and aa I am walking across the parking lot I see the lights on and workers inside so you best believe I got so happy (a little to quick). I walked up to the door and went to open it just find it locked but thankfully one of rhe employees came and opened the door, or so I thought. They cracked the door and said beause of the storm (which was not bad AT ALL) theyvhad lost power and they just got it back on but are still waiting for their systems to boot back up and so I asked how long and he told me "not sure maybe an hour or even tomorrow" (let me remind you, it was 5:30pm and thia location doesn't close until 7:00pm) so I thought I would wait. 6:00pm comes around and I look up to find them closing the blinds to all the windows. I was so furious! but to make it even worse, two gentlemen walked up and the employee came to the door (he didnr let them inside) but he still helped them. Literally all I needed was a new SIM card! I was sooo mad. and ro make it worse, it started raining on me :( loln read more

Had the WORST experience here. Came in, all the employees are just standing there scrolling on their phones like high school kids. They weren't concerned about our problems, and just pushed an 800 number onto us. Of course we had already called the number, why would we drive to the store if we hadn't already tried to resolve the issue online or via telephone?! They were SO UNHELPFUL, weren't even bothered that we were having issues. Just the worst employees ever, no customer service skills whatsoever. Just fire them already. read more

Alberto was awesome, ensuring I had the best deals when I changed my phone service from T-Mobile to Verizon. The process was smooth and fast, Alberto made it so easy! He has fantastic customer service read more

Unsatisfactory. Agree agents hanging out like high school kids. Unprofessional/Unhelpful. Like a lot of elderly I speak a little louder due to hearing issues - so sad the staff had no maturity to deal with reality. Also kept reading billing policies to me when I explained I was being charged $100 more than quoted. Sad. read more

Verizon - Attitude. - Mobile Phones Near Me - Tucson, Arizona

If I could go lower than one star I would. I first went to an authorized Verizon dealer. They ordered my phone, told me it would be in in three weeks, called me about 10 days later and when I cou pick it up in 48 hours they cancelled my order. I called Verizon and they said i should be given a minimum of 72 hours for pick up. Then I went to Verizon sales by phone. Although very nice and sympathetic they lied to me. Although they no longer have contracts, they now lock you into a payment contract for the phone. I was told I could pay it off within 30 days but when I went to pay it off, I was told I could not. I went back to corporate and they tried really hard to find a way. I wasted several hours trying to get it worked out, only to be told that there was no way it could be done. I was also told one of the phones was free, only to find out that it, too, was under a two year contract. They make monthly credits to pay it off. I might have been okay with this if they had been up front about how it worked. I am upset and frustrated with the outright lies and lack of concern for their customers. Stay away from Verizon. read more

Verizon is the coolest they have a greatest service nobody can beat them. Go see George is the best take care of anything you need

The staff are awesome ! Always helpful always friendly I send everyone here ! Jerad and team great

Alberto Romero is very helpful and attentive. I would recommend him 100%. Thank you Alberto, you're the best!!

Verizon after over 37 years of being a customer , even before you were Verizon...Air Touch, Pactel. Now you want to charge for Activation Fee, and then $25 for transferring data to the new phone. I remember a time when you were happy just to keep me as a customer (5 phones) and would do all these things free of charge. Now you nickel and dime for everything. I think it's time to look for another provider. read more

Great service at this store!! Went to get my I -phone replaced and the woman at the counter took to it like a duck to water and said she knew exactly what was wrong with it. She worked on it for five minutes and had it working by the time she was done. Thank you, thank you, thank you! I bought a car charger just to say thank you and have a transaction receipt so hopefully the manager or the corporate office can reward her. So thankful for you. Order 676485 read more