Hargray is Awful and worst than Mediacom. Internet out daily, technician comes weekly, no…read moreresolve.Don't do it !!!!!!! Do not Do not Do not

Connecting my internet would be a great help. Never experienced this before. I called several times…read morestill no Internet. It's gonna take a week for them to come out to reconnect my Internet. I'm out of work for a week.

I had an excellent experience with this Verizon Wireless location. While pondering upgrading my…read moreSamsung Galaxy S22 Ultra to the newest device S25 Ultra I searched on-line for phones and plans. Verizon had a trade in offer of $1000 to upgrade to the newest Galaxy. My old phone was in perfect condition and there were no issues but from my history with phones when things go bad I tend to have to upgrade immediately and they offer very little to no money for non working phones. A representative from this Verizon Wireless location called me. He told me that he saw I was interested in upgrading my phone but was wondering why I had not finalized my decision. He then asked if he could explain my options and walk me through different plans and devices. Thankfully Verizon's website has all the information you need to do everything online and explains everything very well. I truly appreciated the young man's call and if they did not close so early and charge $40 for me to come into the store I would have possibly did my upgrade in store. Either way the location provided excellent service. I strolled online for a few days trying to decide if I wanted my new phone mailed to me, have an associate come to my house and help me set it up for $40, go into the store and have someone do the upgrade also $40 or pickup the phone from the store and do it myself for free. I'm not sure when they started charging customers to come into the store for upgrades but if a phone cost over $1200 everything else should be free. I chose free and decided on having the phone placed in a locker at this Verizon location after I purchased it. I received an email once my phone was ready for pickup. I love that they have a locker pickup option and allowed me to get the phone at my convenience. When I arrived the store was closed. My pickup email gave clear instructions on how to retrieve my purchase from the locker. It was a painless process that took about 3 minutes, my phone and receipt were in a bag inside when I finally opened the locker. Although I did not have face to face contact, this Verizon location exceeded my expectations. I left feeling confident in my purchase and extremely satisfied with the service provided. I will definitely return to this store in the future if I need help with my phone or to purchase accessories.

Store is slow but carrier is great as far as service…read more Should hire people that care to maintain customer satisfaction all around

Wow wow wow! Probably the best customer service I have ever…read moreencountered. Milt told me right from the beginning that his service was not the cheapest I could find for what I was looking for. He then proceeded to give me a lot of advice on what I needed to look for and how NOT the be taken advantage of when dealing with other internet providers. Thank you so much!!

Highly recommend Atlantic Nexus!!! If you're looking for an internet service provider where you…read moreget amazing customer service, then you've found them. I've been on the phone with Milt, the owner, and Liz...at 10pm because they were trying to help me troubleshoot a WiFi issue with my router. Milt could have waited until the next day to call me back but wanted to ensure I was up and running. He'll tell you what you need, why, and make sure you don't pay too much. Give them a call...you'll be really glad you did.

Due to the low rating that I am giving this company, at this point, I will refrain from a lengthy…read morereview. I tend to want to save longer reviews for those who deserve the words. I don't consider myself a computer/networking expert but I have a passable amount of experience with providers and technology. I currently pay over $60 for a 16Mbps connection. This is more cost than I have ever payed for an ISP and lower bandwidth. I have been running speed tests at different times throughout the day. I use popular speed test sites and also a site recommended by ComSouth that connects to the local server. I have never received 16Mbps. To be honest I only receive over 4 Mbps between 6:00am and 7:30am before I leave to go to the office. Perhaps I should only pay 25% of my bill? I am very displeased with these results. I do however think they are courteous and willing to attempt to help customers, but I don't believe this courtesy includes being able to fix this issue. I am still attempting to come up with better options in the area.

I served as a videographer contractor for ComSouth Channel 100 in the Fall of 2016. I have to tell…read moreviewers that the experiences I encountered was awful. Kelly did not even care to take up the time with me to show me how to operate the equipment plus edit the videos. One day when I was tasked to film a football game, I became ill to the point where I was about to pass out at a location where I was filming a previous event, so additionally, I called Kelly to remind her that I would not be able to film the football game because I almost fainted and passed out. You know what she told me after I mentioned that I was Ill and was not able to film the game. She told me to never call her and hung up the phone. I felt so bad on the inside and out because I was not at fault over the illness I endured. Kelly has no care in the world. I am truly glad that I no longer serve as a contractor because the experiences I encountered with Kelly were awful.

Our contractor cut our cable/internet this morning while doing some landscaping. After a brief…read morehold to get to technical support, I am back to working from home within 2 hours of my call. Courteous service from the phone rep and the field technician was both friendly and efficient and called before he arrived. This was amazing service. Thank you!

With the COVID-19 situation and my wife contracting the virus our lives have been pretty chaotic…read more We failed to realize we had not paid the Hargray internet bill and our American Express bill prior to the due dates. AMEX called, emailed & texted us letting us know our bill was late, asked if we were okay and if we needed any assistance. Hargray, on the other hand, shut off our internet without contacting us at all 2-days after the bill was due. We only found out the next morning while trying to log onto our respective Zoom calls. We were met with an unsympathetic customer service rep who told us "Pay the bill & we will turn your internet back on!" After 3 hours, we were back on line. Hargray claims to be a family company, but they are nothing more than uncaring corporate scabs! Wish there was another option in our area we would drop them immediately!

By far the worst company that I have ever dealt with. "Customer Service" is a joke. I can't reach a…read moreperson to talk to. I strongly advise....go with another WiFi provider. This is not worth the trouble

If I can give them a big fat 0 i would Im in A area that kinetic can only supply. I work for a…read moregovernment agency doing billing for disasters. I'm in the middle of a disaster and my Internet goes off. They tell me they can't even get someone out to see me for a week. How was that supposed to help me? I'm in the middle of a disaster. Not only does the customer service sucks. The Services I supposed to be getting 100% and it's always between 30 and 50%per the technician. if I'm one day late on my bill, they cut me off so how do I cut them off? The reason they treat us like this is because there's no other Services down here. Every day I have to go to a library or some where else with Internet in order to get my work done but they put me on kinetic business account that I'm paying almost $300 a month for and the services to not work, no apologies. No, don't pay this month. No refunds no nothing praying that AT&T gets to our area. This company does not understand how dangerous it is for us to be in this rural area without even emergency communication because of there's no Internet there's no phones how do we call 911 if there's a emergency, no TV for news. Nothing so how is that safe for us? DO NOT GET Kinetic it's like using a plastic cup with a string attached in 2024 it doesn't work not worth your time or money. They should just close their doors. Reporting to Better Business Bureau, FTC and Department of Safety because they are horrible and unsafe.

They were the first to respond to my request. They were very nice, didn't have the battery in…read morestock, but they called me when it arrived. They installed it for me in about 5 minutes and I was on my way.

A plus service in EVERY way. I called asking about fixing my daughters phone, and the guy was…read moreprofessional and polite as well as informative. He gave me an estimate and suggested I come in so they could see exactly what was wrong. It took 20min to fix the phone which is awesome, and there was water damage which he also dried out for us before fixing the screen. I will definitely use them again and I highly recommend them for any and all tech issues. Thank you