Terrible company. I asked for a future disconnection and they disconnected me the next day…read moreinstead. After jumping through hoops they said they had to send a technician out in 24 hours to enter my apartment to reconnect my service back to what it was due to their mistake. The billing was also wrong the they activated it again. And they said it would take 7-10 business days before a "ticket" could be written to compensate me for their mistake. None of my devices are now working because the WiFi is turned off and I was on the phone and talked to 3 different people and still couldn't get it fixed. A terrible terrible terrible company.

I had told them I wasn't interested, and they came back to my house 4 more times after that. Then…read moreyesterday there was a guy that showed up. Knocked on my door hard, then my dog went crazy so I peeked out. Ignored it because I had denied thier service 4 times then the guy came back knocking even harder on my door. I then opened the door told him I wasn't interested to that I was asked why. Again I told them I had an internet provider already and I was happy with them. Then kept getting closer to me as he was talking I shut the screen door in between us and locked it. I told him again I'm not interested have a nice day and shut the big door that time. He finally left, then today at 8:24pm after xfinity hours came back to my house and sat right outside of it by the curb for about 10minutes staring at my mom and I talking on the porch. We got the license plate number so we could report it if he came back. I tried to report it to their office but it's a robot on the phone.

I've had service for about 2 years now. Only the internet. No TV. I use my own Asus router…read more Comcast was giving me a very bad connection with 300+ pings and disconnects. Metronet is more stable with a low ping in the 50s or less. The install guy did a decent job he ran a CAT5 cable along the siding up into the addict. Though we needed another guy to come back out and put new ends on the cable. Service goes down about 2-3 times a day. Service people on the phone say it's losing power. Might be the power supply or the box outside. Then the service tech comes out and says it's your router because it's not metro-net's router. So this won't be resolved. I can't go back to Comcast, because it was worse than this. But I wish it was better.

this is the worst company I've ever dealt with in my life. Supplied student ID for discount. Two…read moremonths later, the rate went back up -- did this three times. Then, when I moved out, they failed to transfer the account to my son after providing them with the request form twice. Then I canceled the account, and they did not send a confirmation. On the phone right now, for the seventh time. This company is a rip-off.

Been waiting for 3 weeks for internet service to be restored. 4 appointments have been no show…read more Line is laying on the ground next to my house And needs to be reconnected to the pole. A simple 15 min job. This is terrible customer service. I am not a happy custome. That is no cell phone or tv service as it all goes through the internet service. This is ridiculou.

Would be even worse if I could this is ridicules my internet goes out everyday and my cell phone…read morenever has service I'm gonna contact the bbb

We had moved to a new home and needed Xfinity to set up a new line at the house. They got out with…read moreno issue and told us they'd be back to bury the cable in 2 weeks. The initial service was December 14th. It is now March 5th and I have had 5 separate "appointments" made to get this job done, and it's still not done. I was again assured that today they'd get here by 7 p.m. and was given a phone number to call in case it didn't happen again. Called the number and it was for a service team in Florida. My kids have been injured tripping over this line as it runs across our driveway, and everytime I try to get help I get the same garbage about escalation and how they "understand my frustration". Do not understand any circumstances sign up for Xfinity services.

Every single thing could improve. But the most most critical aspect is customer service. They went…read moreout of their way to insure I didn't get a resolution by repeatedly lying and making up nonsense. Apparently the only protocol they follow is to piss you off. Interestingly enough the scathing reply I left to an email I received, generic but an email none the less, was removed without comment by the sender named Ali. I thought this was a nice touch to end weeks of asking for a resolution. Read some of the other reviews that will enlighten you to the service and assure you that I was not alone.

This is one of the few companies that still offer dial-up Internet service. Not everyone can…read moreafford ATT U-verse (DSL) or cable broadband. And it's only $10/month. They have dial up access numbers throughout central Indiana, from Lafayette to Muncie to Shelbyville. Other access methods are available too, such as ADSL, ISDN, bonded 128k dialup, T1/T3, and leased lines. Other services include web hosting, virtual servers, dedicated servers, co-location, and virtual ISP. The owners and their team have been in the Internet service provider business since the Internet was first made available to the public in Indianapolis. They are the founders of Indy.Net. Are you looking for a mom-and-pop ISP or hosting company? Do you want to talk to someone who can actually go into the machine room and push a button? This is that place.