Took my 89 yr old mother to the CC Fruitville Pike Lancaster store to get a new phone and switch…read morecarrier. The store is very comfortable with seating for waiting and has a wide selection of phones, tablets and accessories. Mia helped my mother through every step. Explaining the plans, new phone options, and doing the transfer. She answered every question even the ones that were asked twice with courtesy and patience. Top notch customer service is what makes Consumer Cellular different from other companies. Thank you, Mia, for making what might have been a confusing experience for an 89 yr old, very painless!

Service is unprofessional Go directly to CC for the best…read morehelp. This store is useless in helping and don't give the same sales as online

I had an issue with my sim card that was fixed very quickly! Totally pleased! I recommend this…read moreVerizon team and will be back for my next phone upgrade.

Great experience, basically they get a 4 star off of the guy running the show. Really nice guy,…read moresocialable, helpful, kind. 10/10 employee! I don't remember his name, but definitely huge shoutout. While free upgrade means 200 dollar charge for a half decent phone....it is still better and cheaper than any Verizon or AT&T store out there.

We recently upgraded our phones to the iPhone X Max and decided to stop here and we must say that…read morethis store is not your typical Sprint store. We scheduled our appointment with Amanda who was extremely professional and knowledgeable and was very friendly and helpful. She took the time to review our account which was an older grandfathered plan, did a comparison and helped us save money which was very nice. Amanda also explained everything about our new phones so when we left we felt good using them. The store is very clean and well organized and comfortable ! We did a few other purchases on a charging base and a really cool speaker with Alexa. Brittany also jumped in and assisted with getting us going. She also was very professional and friendly. We would highly recommend stopping here for your Sprint needs, you will be impressed with the level of service provided. This store does it right and other stores could learn from this location on how to provide quality service ! Thank you for an awesome experience !

If it was possible to give zero stars, I would. A complete rip-off and absolutely the most…read morereprehensible, rude, unprofessional customer service I have ever experienced. I am no Karen but this place was the worst. I took my elderly, handicapped father there to unlock his deceased wife's phone. We were working with Angel who told us he could do it for $75-$125. He took our information, and entered some sort of communication to someone in another location. He said he had to wait for the response then he went behind the repair desk and then out to the floor to work with another customer. My dad and I sat for about 20 minutes wondering what was going on. Tu-Sean arrived and I asked him to help us because we didn't know what was going on. No one communicated to us. As far as we knew, we were being helped and then Angel left us to help someone else without communicating to us. Tu-Sean became VERY defensive, supercilious, and condescending. All I wanted to know was what was going on. I tried to explain no one communicated and he raised his voice to speak over me and tell me it takes time and I needed to be patient. I tried to explain our perspective but he became louder and more condescending so I picked up the cell phone and told my dad we were leaving. Tu-Sean followed me out of the store yelling at me and telling me there wasn't any place else that could do what they were going to do. I told him to stop talking and stop following me. I admit I called him an a-hole because he was yelling at us and treating us like he was superior and we were idiots. I stopped walking on the sidewalk on the way to my car, turned around and he came up to me about an inch away from my face. He was un-masked. I told his to walk away and stop accosting me. He acted as if he was going to attack me, or hit me. And this was supposed to convince me to go back into the store and give him our business? I told him again he was unprofessional and rude and to leave us alone. He continued to yell and act like a playground bully as I got into my car and drove away. The BEST part of this was that we drove to a place called U Break It, I Fix It and guess what? The service tech there pressed a couple of buttons and reset the phone within 2 minutes and didn't charge us anything. So not only was CPR and Tu-Sean unprofessional, but they are frauds and a rip-off. Don't set foot there. You're better off going somewhere else or buying a new phone.

OMG, this place! I was so lost when I cracked my screen and the phone didn't work. Less than an…read morehour, BOOM, and it's like a new phone, and I am sooo grateful! Polite employees, excellent and fast service.

We have had two good experiences with Freedom Wireless. When we moved into our house, we had a…read morescheduled appointment for Christmas Eve. I told them that we could reschedule after the holiday. Much to our surprise, their technician came out and did a wonderful job. Our second was when Larry recommended a new service that was less expensive and had more options. Good stuff going on at Freedom Wireless.

I am so completely unhappy with Dish Network. I watch very little TV, but the 2 shows I do watch,…read moreor used to watch, I now have to pay to watch on iTunes. After DROPPING AMC, Sundance and IFC some time back, I've been waiting patiently for Dish to come to some sort of ageement so its customers would be able to get these channels back. Apparently they have PERMANENTLY dropped these channels. The neighborhood that my family lives in cannot get any other service. We are locked into Dish if we want cable or satellite. So now I am going to have to pay to watch Walking Dead. I just paid to watch Breaking Bad as well. Replacing these channels with others that do not even come close to measuring up is unacceptable. I will not only NOT recommend Dish network to any of my friends or colleagues, but when we move I will NEVER return as a Dish customer. I WILL ALSO BE DEDUCTING THE COST OF HAVING TO DOWNLOAD THESE TWO SHOWS BECAUSE OF THIS DECISION. Greedy, corporate nonsense makes me sick. I have been paying for your service for a long time and to have these AWARD WINNING shows unavailable to me because of this greed is absurd and shows just how little Dish cares about its customers. Petitions have been sent to you, complaints filed, thousands of phone calls expressing the need for these channels to return, but obviously money talks and is more important to Dish than customer satisfaction.

Our puppy made a chew toy out of my last phone. Not too thrilled to drive up to East York, I…read morestopped in at Cricket Cape Horn. It was definitely a good choice. I transferred my number to Cricket and got a better phone , for me, and left a very happy person.

Today we had the BEST service! We went to Verizon and TMobile first and we're not thrilled with…read moretheir plan options. She was so friendly and knowledgeable. Made this whole process so much easier since we lost our last phone on our cross country road trip. Would highly recommend to anyone!