My experience was great. I did not have an appointment to pickup my new phone that I ordered…read morethrough the 800 number. So I waited close to twenty minutes but soon realized it's because they're giving the other customer's excellent customer service. When is my turn, the guy helping me couldn't have been any nicer. He was very patient and very friendly. He spent the time to make sure both phones were working on the correct phone numbers. It was towards the end of the day and I'm sure they wanted to get out of there, but I was made to feel like an important customer. I don't know why they're getting the ratings they are, but I gave them five stars because that was my experience

Re: Verizon Westport Ave Norwalk Sales person was reckless…read more He was working with another person while working with me and because of his reckless actions. I lost all my emails. I had to go to my bank in order to use my account with my face recognition. recognition. All my emails disappeared and for my business account he changed the name of my account I said what are you doing that's a CT Gov account. So I will be calling the state of Connecticut to change it back to its original name. To sum it up I have a new phone with my old settings I will make a complaint to the General Manager and Attorney General of CT

The staff were friendly, but unfortunately that's where my positive feedback ends…read more I waited in line for over 30 minutes just to return an internet box. There were three employees behind the counter, yet there seemed to be no sense of urgency or effort to move the line efficiently. For the first 10 minutes alone, I watched two employees assist a single customer while the third employee stood nearby making small talk with that same customer. The conversation revolved around the customer survey and where they were from (the Bronx or New Jersey), rather than helping the growing line of customers waiting for service. During that time, the third employee also received two phone calls from what I assume was a manager asking how many people were in line, which made the lack of urgency even more frustrating. From a customer perspective, this seemed like a management issue. Why not have one employee dedicated to quick drop-offs and equipment returns, which made up a large portion of the line, while the other two handled more complex customer needs? Instead, an excessive amount of time was spent discussing the customer satisfaction survey and encouraging customers to complete it. Ironically, I never even received the survey, so I'm leaving my feedback here instead. My recommendations are simple: improve time management, minimize unnecessary conversations while customers are waiting, and utilize all three employees effectively. The third employee could have been helping customers instead of chatting with people who were already being assisted. In fact, the line might have moved faster if that employee had simply opened another register. While I was waiting, two customers became so frustrated that they left without being helped. Another customer mentioned he was on his lunch break and had already stopped by once earlier just to return equipment but had to leave again because the wait was so long. He brought a fold out chair with him as he was anticipating a long wait once again. Finally, don't assume that everyone returning equipment is canceling service and therefore isn't a priority. In my case, I wasn't switching providers--I had simply moved and needed to return my old equipment. I actually kept Optimum (though experiences like this make that decision harder to justify). This location could provide a much better customer experience with stronger management, better workflow, and a greater focus on serving customers rather than carrying on unnecessary conversations while the line continues to grow.

Hands down Terrible Customer Service and Impossible to Cancel…read more If I could give it negative stars I would! Optimum takes the cake for the worst customer service and longest hold times I've ever dealt with. Trying to cancel my service has been an absolute nightmare. I've called multiple times, been put on hold for over an hour, transferred from department to department, and still no resolution. Each representative gives different answers, and not one of them is able--or willing--to help. What's even more frustrating is the complete refusal to let me speak with a manager. Every time I ask, I'm told a supervisor will call me back, but of course, no one ever does. It feels like they make it intentionally difficult to cancel or get real help, hoping customers will just give up. This company has no respect for people's time or money. They're quick to charge for poor service, but when it comes to support or accountability? Crickets. Avoid Optimum at all costs. It's not worth the stress. I was under the impression my service was cancelled only to learn im being billed for service I do not receive at a residence I no longer own.

Great experience as a Sprint customer. Came in to upgrade my phone now that Sprint is TMo and…read moreKevin, the Manager, helped me in less than 30 minutes. No games - everything was straightforward and exactly as I expected. Had stock of the phone I wanted and got a great case, too. I didn't feel pressured to change anything on my plan and my questions were answered honestly. No line, either. Highly recommend this store for all Sprint and T-Mobile customers.

Go anywhere but this T Mobile. The line is never less than 45 minute wait and once you get up there…read morethe help is mediocre at best. Not too friendly and helpful. I had an issue with something on my phone which was being triggered by their system and had nothing to do with me, preventing me to turn my phone in for a new one. She opened a case and said it's not likely to be resolved for a week? What? Then she never followed up. Went in another time for a screen saver and they were unfriendly as well and very abrupt when I asked about the replacement policy. Will never go there again. The store on CT Avenue is the best and I should have stuck with them.

After my MacBook bricked and would not turn back on, I first tried bringing it to UBreakIFix. After…read moreweeks of delays and false promises, UBreakIFix told me that the logic board was damaged and as a result, I would need to pay for a replacement logic board, screen, and keyboard. In addition, my data would be unrecoverable. So, after doing my own research into logic board repairs for my specific model, I learned that it was possible to fix my MacBook and recover my data. So, after searching for local specialists, I found ThinqMac. My first conversation with one of their employees immediately made me feel that I was in good hands. The gentleman corroborated a lot of the information I had found out through my own research. The technicians ran some tests on my computer and eventually sent it out to a company that specializes in logic board repair. In the end, after being told by UBreakIFix and Apple that my data was unrecoverable and my computer would never turn on again, the folks at ThinqMac proved them wrong. My computer has been as good as new for the last 4 months and I was able to recover my data. Don't waste your time anywhere else, the folks at ThinqMac know what they are doing. Thank you again!

Incredibly helpful, and provided fantastic customer service! Thinq Mac is great!! Extremely…read moreknowledgeable and laid out all my options and also offered excellent advice. HIGHLY RECOMMEND. The next time I need help, I won't go anywhere else, very glad I found them.

They fixed my phone before their grand opening. Thank you. Not much inventory yet, but i was…read moretheir before they opened, there prices seem very low and service was good. i will be back once they open. They're setting me up with an iphone unlimited plan for $40 a month

I have had issues buying phones here two years in a row. Last year, my iphone upgrade had massive…read moreissues that took months to fix - phone stopped working properly, payment didn't go through etc. This year, they fraudulently added extra charges for AT&T Next plan that I never asked for and they didn't tell me. That is on top of a very disinterested employees. This is a very shady store - I would stay a mile away from them.

After ordering two upgrades for my existing lines on my AT&T account, I chose to pick up the new…read morephones at this location and what ensued was the biggest display was ineptitude and dereliction of duty I've ever experienced in a store. What was supposed to be a routine pickup and walk out, resulted in these morons taking it upon themselves to activate both new phones while they were still boxed. Now, this may not seem like a big deal but it is a big deal when one of the new upgrades belongs to my wife's line who was all the way in New York and now had a phone with no service and no way to reach our nanny or kids. When I brought this to the staff's attention I was treated by the most lackluster, don't give a crap attitude, that I've ever experienced at a retail store. After the employee who did it had no answer, the "manager" Russell proceeded to take ZERO ownership of his staff's actions and basically told me it wasn't his problem. I told him, I was never told this would happen nor did I request they activate the phones prematurely. He answers "that's what happens when you order online", which I know to be completely false and was later confirmed to me after I called AT&T corporate and complained about this store's actions and Russell's complete lack of professionalism in dealing with the situation. I was told by AT&T that not only did Russell completely fumble the issue, he DID have a way to fix it if he "had been properly trained to be a manager". I had to leave before I blew my top and ended up on the evening news, but I promise you, Russell, your actions will not go unaddressed. I was given all the necessary information by AT&T corporate to report your actions and your staff's actions and I intend to. The stress you put me through, being an AT&T customer for over a decade, was completely uncalled for and you are not fit to be a manager of that store, let alone a taco stand.

Been a customer for years and there is always solid and helpful customer service whenever I've…read moregotta call them for questions on a new purchase or questions in general. Buying all my new tech was smooth and easy.

This T-Mobile was absolutely the best I had ever seen around. I was just scammed more than $5000 by…read moreverizon but this process to T-Mobile was the smoothest, easiest process without any hidden fees. Everything was said clearly and correctly. Literally the best fr. verizon was buns ngl too, it didnt even work

Went in to upgrade my husband's phone. They kept me in there for an hour and a half as they tried…read moreto figure out how to order it. Kept pushing me toward another phone which they must have had in stock. All kinds of charges, "it's not really free", have to upgrade to another plan, can't upgrade this phone number. My husband went in and got annoyed. He canceled the order and called Verizon. They are shipping the phone directly to him. No upgrade, no charge, no issue with phone number. Stay away from these resellers and go directly to Verizon. Have no idea why Verizon allows these stores to employ the strong arm tactics and lies.

I ended up in this Verizon after having to leave the one on Westport Avenue due to bad customer…read moreservice. Brandon was so helpful, I will literally drive farther to this location from now on because I'm so grateful for his superb customer service compared to the other store!

A bag of mixed feelings…read more There's something about handing over your entire life to a complete stranger to potentially fix or make worse that is extremely nerve-wracking. I will say the one who helped me had a smooth voice like Rami Malek, which really helped the transition. They identified the problem, my insurance gave me the coverage for a new laptop, and they gave me my old laptop back, took a while though since it was at some factory. After the whole ordeal, they flooded my email with Yelp review requests, so much so that they started going to my spam email. They were really bummed when I picked up my old crappy laptop instead of letting them fix it. So here it is, here is that Yelp review. 8.5/10, We'll see if I break any more tech (I hope to God I don't)

Horrible! Had laptop for 8 days and never started job! I had so much work to do and patiently…read morewaited to get it back up and running and they had done nothing!!!!!

Great store walked in looking for a Xbox One remote. Found it quick, when I was going to buy the…read moreitem the guy ringing me out let me know that the remote I was getting was a wired item which was great. Even tho I already knew the item was not wireless I feel it's still good that he mentioned it. Product I purchased was a: Xbox One Rock Candy Blue wire remote. Item is great for its price you can't beat it. $29.99 sale price at the moment. Saved $10.00 on it. Here are some of the pro and cons of the store I felt. Pro: Staff was great & friendly Staff had knowledge of the products Store was clean and organized Cons: Certain products were low on stock might have been that they will restock soon. Overall great store to shop for video games. One great thing was when I was purchasing my product the guy gave me a free halo skin which was awesome. Something so small goes a long way in having great customer service. Would recommend this store.

I walked into this GameStop today at 6:30pm today on Friday 8/21/2026 to ask about Amiibo…read moreavailability. The caucasian female (I don't know her pronouns) told us inside that she's shutting down soon even though the window says the store doesn't close until 8:30pm because she has been working 16 hours. I work 16 hours at my job all the time. That's how I've been able to spend literally thousands at GameStop on games, consoles, peripherals, and collectibles. I then ask if Chris is working and she instantly gets an attitude and proceeds to air out the dirty laundry that Chris was fired due to stealing (I have it all on video) I also have Chris's info and will be forwarding him this video as well. I never even knew Chris was fired from GameStop until today. Now every job I've ever had you DON'T talk smack about a former employee to a room full of other customers. That is unacceptable and unprofessional. I then ask for her name and she refuses. You can even see on video where she detaches her name tag from her lanyard. She then even threatens to call the police, even though I have the entire interaction on video. I will never step foot in this GameStop location ever again and I will also tell my friends, family, and co-workers which is many.