After being miss treated at the T-Mobile store in the Poughkeepsie galleria, I came to the store…read morefor help. Matt the person who took care of me couldn't have been nicer and more helpful. He helped me through every step of upgrading my phone without an issue. I highly recommend the store. People are wonderful. Matt if you read this thank you for your service.

The people at this Rt. 9, Poughkeepsie, NY T-mobile store are knowingly selling a service that you…read morewill NOT receive. I am in the Poughkeepsie, NY area and the mobile service at home and in the surrounding area is "LTE". Nothing loads and you cannot have or make a phone call. We've had to pay for a landline at home with another carrier just so we could have a functioning phone. I've had an ongoing case with t-mobile for the past several weeks and the end result is that the engineers are aware that they do not have the coverage in my area and they do not plan on upgrading the system. In addition, they are no longer offering a cell spot booster to compensate anyone who is paying for a service they cannot deliver. The end result is we'd have to pay over $1,000. to get out of the 2 year contract. I'm reporting them to NY Consumer Protection as well as the FCC. T-mobile continues to sell a service they are well aware they cannot deliver in select areas. Please make sure this does not happen to you! They are completely untrustworthy and I'll never do business with them again.

Sam was the best! I had a very complicated issue and she pushed through and got it sorted! She even…read moresomehow got me money back! If I ever have problems again i'm going back to her

Was locked closed with lights out before 6:45pm although the sign clearly said open until 7pm. We…read morerushed over for nothing.

If I could give this store zero stars I would. I should have checked the ratings off here before I…read morewent. Now I'm stuck with this phone and I cant even get into the Verizon app. I've called them for help but they told me to call Verizon for help. Of course Verizon said they would help and never have. I feel like I went to a used car salesman without doing any of my homework. And now they say too bad, cant help you. I'm reporting them to the BBB.

I went to the location to pay an advance payment of 320.00 for Verizon but payment did not get…read moreapplied because apparently it was too much so I went back to get a refund and they said the hadn't enough cash but the refund would be mailed , that was august and it is now 11 days before Christmas, why so long to get a refund just for starters but the one bright side was miss Anastasia .S as she was courteous and helpful but still no refund

When you go to certain businesses, you generally expect good customer service at the very least -…read morethis place is not only no exception, but they excel at it. I was coming to the area and I noticed there was a Verizon store near where I'd be, so I made a note to come here since I needed not only a new car charger, but I wanted to possibly get an upgrade for my son. Well, I was glad I did and despite this store being a little farther from me, this will be my go-to Verizon store from now on. It's that good that it's easily worth driving a little farther to get to. The customer service was excellent across the board. Everyone was friendly and welcoming. The rep who helped me - Matt - was perfect. He was knowledgeable, friendly, helpful, honest, and all around great. I made it a point afterwards that this will be the store I will return to in the future specifically for him. I actually have to go back soon to upgrade my own phone. The store itself is about what you'd expect - small, but comfortable. Neat, organized, and naturally all the latest devices are there on display and to tinker with. Depending on what you're looking for, prices are what they are. The charger was reasonable. The trade in/upgrade was also reasonable. The accessories - from the case to the wires were all reasonable. The added bonus was that my account was looked at and I actually got a little reduction in my bill (which was totally okay by me). Located in the Cortlandt Crossing mall, there's plenty of parking. I've tried most carriers and been to several of their stores - this was the best experience I've had overall and over the years, despite who the carrier was. Recommended if you're in need of their business and naturally if you're a Verizon customer. I will be back.

Had a great experience with Verizon today. It's always difficult to see who to trust when looking…read moreto make changes or upgrades to our cellular phone account. I had the privilege of working with Mickey at the store and he made it an awesome experience. He was very helpful and knowledgeable. I recommend anyone to come down and with him. You will not regret it.

I had a really nice experience here. The inside has some maintenance issues but I'm honestly just…read moreglad the store is still here. We were greeted and asked if we needed any assistance immediately. I had a hard time finding what I was looking for at first but I ended up finding 3 new pairs of shoes that cost me less than $200! Tracey was great at checkout. She took the time to update my rewards address and to give me bonus points, leading to an extra 20% off. I will definitely be back

HORRIBLE costumer service. I had to deal with Marsha would straight up LIED on the phone to one of…read moreher employees when dealing with a return. AVOID THIS STORE AT ALL COSTS.

Went to the 204 North St. store in Middletown NY yesterday. Gabriel was very helpful in upgrading…read moreme from my Samsung A02 to an A16. I did go on a very hot Monday and had the store to myself. This certainly helped with the attention that I got. Just wanted to give Kudos to Gabriel. Do with Boost had kept the location at the Galleria mall but I guess rents were too expensive. Thanks Gabriel!

Boost device protection is the lowest quality every ,and I wouldn't recommend this plan for anyone…read more The day my iPhone malfunction, thee young Spanish woman states that she is not able file a claim in the store and I would have to send my old phone in with a clam number ,that I wasn't able to obtain from myphoneguardian.com , because my service was canceled, and changed over to another service the day I went to file a clam, Mr or Miss Johnson , or Kym wasn't helpful .They need to go out of busy .not good at all. Dutchess County Resident

Always friendly and polite employees . Well stocked store not too much traffic conveniently…read morelocated in a small strip mall. My son loves shopping here because theres always some type of bogo sale going on which allows more bang for his little bucks . Much better than poughkeepsie location

the two guys there were extremely demeaning to me for a seeming "lack of knowledge" that i'm pretty…read moresure came from the fact that i was a girl. they were extremely rude and dismissive. stop by the gamestop on burnett blvd instead.