Sam was the best! I had a very complicated issue and she pushed through and got it sorted! She even…read moresomehow got me money back! If I ever have problems again i'm going back to her

Was locked closed with lights out before 6:45pm although the sign clearly said open until 7pm. We…read morerushed over for nothing.

I don't know if it's Apple Updates that "mess" with my phone, but after an update that's supposed…read moreto "fix" something there's a new problem with the expected operation of my phone. While in the Poughkeepsie Galleria I stopped in to see if they could figure it out. Luckily I found sales rep Greg Lynch. He figured out the problem and corrected it, and showed me a way to circumvent an Apple's improvement, if it should arise again. The best part is NO pressure to BUY something. That is true customer service. Have you ever wondered why Radio Shack is out of business?

My review is not directed to this location. This location will forever be a 5 star for me. This…read moreis for Verizon as a corporation which I cannot find to write a review. After 13 years as a loyal Verizon customer, you would think I'd at least qualify for decent customer service. Apparently, loyalty points aren't a thing at Verizon, because after all these years, I'm still treated like I just walked in off the street. I've made numerous calls about ongoing issues, and the customer service experience has been a masterclass in how to make a paying customer regret having a phone. I've been hung up on more than once, because apparently disconnecting the customer is easier than actually solving the problem. Let's talk about the price. Verizon is NOT cheap. You would think paying a premium for service would come with premium customer service. Nope. You get the premium bill with the bargain-bin customer service. Then there's the follow-up. Representatives will tell you, "Someone will get back to you." And apparently that means maybe, possibly, if the stars align and Mercury is in retrograde. Because actually following up with the customer seems to be an optional feature. And my personal favorite: being told things that are simply not true while the proof is literally sitting right there in plain view. At that point, I'm not sure if we're having a customer service conversation or auditioning for a game of "Let's Pretend That Didn't Happen." ‍ After 13 years, I've learned an important lesson: loyalty means absolutely nothing to Verizon. Apparently, 13 years of paying your bill on time doesn't earn you much beyond the privilege of paying another high bill and spending your free time explaining the same problem to a new representative. Verizon, if this is how you treat loyal customers, I can only imagine what the welcome package looks like for new ones. High prices. Low accountability. Little follow-up. And apparently, customer loyalty comes with no benefits whatsoever. At this point, the question isn't "Why are you having these issues?" It's "Why are you still a customer?" And honestly, Verizon is mak

2/6/26 my phone dropped in the latrine. I came in to have to phone opened to drain out the…read moreremaining water. I explained this to the salesperson who stated," You should have started with that (scolding)". Then proceeded to plug in charge the phone stating that the motherboard is ok, but the screen is shot, starts looking up the model of my phone then walks to the back. I presumed he was looking for the pin needed to open my phone come back with a phone that does not make the model I have says they don't have my model then takes the other one back. Comes back grabs his laptop and states he will have to look up replacement parts and price. Just then a fed-ex driver comes in delivering a package to which he puts down the laptop to get the package and have a conversation with the driver. I unplugged my phone and left. Frist. You were rude and completely disregarded the services I requested. Second, I was NEVER asked if I wanted a new phone or to have my phone repaired. Third, I was placed on pause while you concerned yourself with another matter. THE BLANTANT DISRESPCT. Was it becasue I am a woman and you decided what I was going to with my property and monies. Or could it be that I'm a black woman and too stupid to know what I want. I had been a loyal customer since they opened but never again

I recently moved to Fishkill from New York City and I couldn't be more thrilled with the service…read moreprovided by Riz at Cellairis. It's great how I can shop at Walmart and get other helpful needs met at the same time. My children have damaged my iPhone several times, everything from the charging port, the screen and the battery. Each time Riz never hesitated to help me in any way possible. He is honest, kind and very professional. I had another iPhone that was damaged by water and he even revived that one. I was glad because I'm not very tech savvy and I had very important historical information on the phone that I was afraid of losing. I'm also happy the service isn't too pricy. Riz is a lifesaver :)

These guys are awesome - so fast, polite and knowledgable !! Fixed my old cell phone charging port…read moreand microphone and my neices old tablet!! Thank you!!

Needed a new lightning charging port for iPhone. Dropped the phone off, was fixed and ready to go…read more40 minutes later. Cost was $80. Good value and very quick turnover. Thanks!

When no none else would even pick up the phone, let alone help, Arace came through. My senior…read moreparents had a bad ground wire in the coldest winter. Lived out of a hotel room for days getting no help from central hudson. I called Arace, they worked with the town, building inspectors and central hudson to get my mom and dad back home. Jim and his team worked day and night in freezing weather and I fully expected a bill twice what we got. A great experience. I won't be calling anyone else from now on.

I left my stereo at Arace for repair last November. Had some contact with them a few months later…read moresaying they were waiting for a part. Called them a few more months later and got an apology and "we'll look into it". It's now AUGUST and they still have not repaired it or called to explain. Hello. A year and a half later I had to go pick up my unrepaired stereo!

Today I called Sterling to re-order contacts. I worked with Ken who was such a pleasure to work…read morewith. Ken was very professional and nice to speak with. My transaction was extremely easy.

This was the worst experience. It took over 2 months to recieve my glasses. My contacts were…read moremisplaced for weeks, and now just months later my glasses are broken.... To top it off.. The prescription felt a bit off to begin with.. Turns out my previous lends (from another place) work much better. I do not recomend this place.

I'm not a smoker but do buy lottery tickets. I went into the Pleasant Valley store early (thinking…read morethe air would be clear-as I am allergic)-it was clean, the young woman was helpful and polite, and it looks like they redid the store. It turns out that there is a NEW owner who owns these stores who doesn't allow smoking- I looked at the other reviews here and noticed that they are very old. You should go there-the reviews are outdated and don't reflect how it is now. I am glad to have a smoke store I can buy lottery tickets at (people tend to win more at smoking stores-I don't know why) and don't have to deal with my allergy. I occasionally will buy cigars for people and will definitely buy from that store. I'm glad the owner is doing the right thing too-the reality is people working in a store like that are at high risk of health issues if it is allowed - even if they smoke themselves. Thank you!

Still an excellent smoke shop! I don't know why Yelp keeps disregarding good reviews for this…read morelocation, but I keep on going there.