Great service. Don't know why the ratings are low, the people are really nice and helpful.read more

My husband, adult daughter and I went into your Hadley location last Sunday and were helped by…read moreTyler Corriveau. My daughter had a several problems after trading in her phone at another location . Tyler was patient, conscientious and knowledgeable and worked tirelessly to get the issues resolved . He is an asset to your company and is an excellent employee. Thank you again , Tyler !

Best Customer service I have ever had!…read more I cannot give enough stars to the T-Mobile store in Hadley MA. My former phone company had a bit of a meltdown with a system upgrade, and I was without cell service for many days. I came to the T-Mobile store and they scooped me right up and supported me with every step with the process of transferring my phone over to their service. Every single person I interacted with was so kind, patient, and knowledgable and treated me like a human, not like a transaction. They truly went out of their way to help me, and it was some of the best customer service I have ever received! I am leaving with a new I-Phone 16, and all kinds of bells and whistles, (and am paying a little less than I was with my former company). I highly recommend T-Mobile, and this store in particular. Special shoutout to Chaz, who has been our warm, friendly guiding light through this process, and also Desire, Christian and Vinnie for the help and encouragement you offered as well.

Nicest guys ever! Hung out with them for almost an hour while getting a new phone (super…read morecomplicated process because mine was broken and we had all sorts of data transfers to do). Had a great chat and overall a super pleasant experience. Neshaun was super helpful!

They are always welcoming and provide amazing service. I love how they have everything you need…read moreand more. I would highly recommend them to everyone!

New screen and screen protector. Great price, great…read moreservice, highly recommend these guys. Great work. Thank You,

My husband's phone needed someone with knowledge to enable it to function once again…read more I phoned PhoneBros & spoke with Jeremy. He said come right up & we will check out the phone situation. When we arrived, he quickly looked it over & immediately performed "lifesaving" treatment. All at an extremely reasonable cost. My husband now has a functioning phone! I highly recommend PhoneBros. We will happily return if more assistance is ever needed and when we are ready to purchase another phone. We know we will be matched with the correct phone You will be thoroughly pleased when you stop into PhoneBros.

***STAY AWAY FROM THE KEENE, NH AT&T STORE DUE TO THE EXTREME UNPROFESSIONAL CUSTOMER SERVICE FROM…read moreTHE STORE OWNER, PATRICK*** My unique journey with the Keene store began on Thursday December 18th, 2025. I was welcomed to the store by a customer representative by the name of Casey. I wanted to add my fiancé to my AT&T account and upgrade her phone as a Christmas gift. In order to upgrade my fiancée's phone Casey indicated that she would need to be present in the store in order to process a cancellation of her cell phone carriers service with a PIN number and other personal account information. In turn my fiancée and I showed up that Saturday December 20th and processed adding my fiancée to my account. As a Surgical Nurse I was able to add on a First Responder cell service to my AT&T account called FirstNet. This service would not only allow me to have unique cellular service during an emergency for first responders but it would provide a 25% discount on my bill. Casey was very helpful in assisting us in this matter and my fiancé and I left the store with not only a new phone but with the addition of better cell service that only AT&T has a government contract for. After setting up my FirstNet account, which was not easy to do, I found out that the FirstNet service did not work on my phone. I was on call for my hospital all weekend with an inability to receive or make calls. Thank God I had a phone in my call room for any emergency calls I had to respond to. When I had an opportunity to go into the Keene store which was on Friday December 26th I was referred to Patrick, the store owner. While Patrick was dealing with another customer he suggested I upgrade my iPhone 11's IOS as this would "take care of the issue 90-95% of the time" as indicated by Patrick. I returned home and downloaded the updated IOS hoping that the FirstNet service would work and I would finally be able to make anatereceive calls on my phone. No dice!! The upgrade did not resolve the issue. On my fourth visit to the Keene store I waited until I was briefly approached by Casey who even though he was with another customer was adamant in reassuring me that I will be helped shortly. After a short period of time Patrick came over to me to ask me if the IOS upgrade worked. I explained to him that it did not and Patrick instantly said my phone was not fit to have the FirstNet service due to a malfunction of the phone. I asked him if he could look at the phone and he said nothing could be done. There was zero attempt on Patrick's part to assist me by looking at my phone and only suggested that I have my phone looked at by Apple or upgrade my phone in order to have the FirstNet service. After Patrick was correcting me on how I said he suggested I upgrade my IOS to "it was a recommendation and not a suggestion" to not even looking at my phone I asked how much an upgraded phone would cost. Patrick said I could upgrade my phone to an iPhone 16 at the cost of an additional $12/month. After agreeing to this and enduring Patrick's customer skill of degrading and making the customer seem uninformed and stupid I agreed to the upgrade. Patrick went out to the back of the store and got a new phone and came back to me saying "it's going to take some time before we process your issue". After spending 10 mins or so with Patrick talking about my situation I would expect a closure moment to my frustrating situation considering my discontent in regards to my issue. Nope....Patrick quickly and rudely switched his attention to another customer who was being taken care of by another representative. After my disbelief over the fact I would need to wait longer to have my issue resolved after spending some time with Patrick in trying to resolve my issue I asked him why I needed to wait longer. He in turn responded: "I was dealing with an issue with this customer prior to you". This customer walked into the store 5 mins into my conversation with Patrick and was being helped out by another representative. Out of frustration I in turn responded: "Why am I now getting the f***ing run around"? Patrick, knowing he could help my situation by simply looking at my phone but was embarrassed that he did not know enough about his own cell carriers service, responded by saying: "You will not swear in my store. Go get some rest and come back tomorrow or I will call the police to have you removed". Stunned and sickened about how I was being treated I walked out saying I am done with AT&T and am going to cancel after being a customer for 20 PLUS years!!! I immediately went next door to Verizon, cancelled my AT&T service of twenty years and will receive Two new phones for free and pay literally 50% less a month than I did at AT&T. And the Verizon rep was able to help me properly activate my FirstNet service such that I can receive and make phone calls until I officially cancel with AT&T. AT&T- ALL TALK & NO TACT

If I could give negative stars I would! This manager "Patrick" who refused to give his last name,…read moreis a terrible manager! 6/20/25 went to AT&T at 3:45 ish to get clarification on billing when manager Patrick came over to "help" and when he said we had no trade in phones on our account we questioned how that was possible when both me and mom traded in our phones. Patrick said we don't have them and if we could prove what phones we traded in he could help us. We stated how are we supposed to be able to prove it when we don't have the phones anymore and he proceeded to get very sarcastic and condescending with my mom and I. As we were walking out the door he said he could help us find our phones after telling us he could not. Told us our behavior was being recorded to prove how rude we were being. I told him I hope someone watches the recording to see how condescending and unhelpful he was being towards my mom and I. This all happened at the Keene NH branch by Walmart off Winchester Street. Since Patrick told us, he had no record of us trading in our phones this branch basically mishandled the trade in of mine and my mother's cell phones. I had an apple 13 Pro Max phone and my mom had an 11 Pro Max phone therefore we never received our trade in value of over $1000 for our phones alone that they're claiming they never got.

The previous AT&T shop was very helpful with knowledgeable folks but this new one isn't terribly…read morehelpful. I visited with questions about my plan and the man who assisted was only interested in selling new phones, or new plans but seemed to be very unclear on the customer service side. In fact, at one point, he said that his store was really just to sell phones and plans and that for any customer service issues, I needed to call AT&T. That's unfortunate, because for years, I could simply pop into the AT&T shop and they could always help.

Went to store Sunday April 13th to upgrade 90 year old father's phone. He provided all…read moreidentification and didn't want to has his drivers license scanned, and politely requested an alternative method of verification, as he had done in the past. Manager "Nick" started screaming at him saying "get out of MY store" if he wasn't willing to have his license scanned into to their data base. When asked why that alternative method wasn't available "Nick" screamed "get out or I'll call the police." It was a complete unprovoked road rage episode that made him fearful. In no case was any of my father's requests made with anything other than a polite tone and polite wording and no insults. I have never experienced or witnessed anything like that. Captured on video at the end.

Cellular Mobile Services, specialize in providing repair service for all,…read more phones, tablets, computers, Apple Watch. And much more. You also can find large selection for sale for all types of phones, tablets. Locate 6145 Post Rd.,, North Kingstown, Rhode Island. 401-471-7112

From the owner: With over 15 years of experience we are able to provide our customers with reliable and high…read morequality service. We only strive to have the best tech's for our customers. Our managers and sales team never stop training in customer satisfaction. We can repair most devices within 15-15 minutes. If you'd like we offer beverages to all of our customers and offer 3 month warranties on most devices. We cover all aspects of repair from a simple home button repair to a destroyed screen. We repair iPhones, Smart phones, iPad's, iPod's and Tablets. Listed below are some of the services we offer. -LDC/Digitizer repair -Battery replacement on all phones -Home button repair -Charger port repair -Headphone jack repair -Power button repair -Water damage -& much more! If what your looking for is not on the list no worries we probably do it. Just give either of our stores a call and we can help.