Chris went above and beyond to get us set up with new service and phones with plenty of time to…read morespare before I had to be at work. He is everything that customer service should be.

I ordered a phone on line and was going to pick it up on a Sunday. I checked their hours on line…read moreand showed they were open 11:00 am - 5:00 pm. I was there promptly at 11:00 am. Come to find out...closed on Sunday (hours scraped directly from the door with no update to the website). Now, I am trying to get the upgrade cancelled so I can upgrade at BestBuy before traveling tomorrow. Another inconvenience passed on to the customer. I will never set foot in this store again. If they don't have the wherewithal to make sure customers are cared for before arriving, I can only assume their customer service is the same in the store. Fair riddance.

The service itself is good. Never had any issues with internet speed or outages. Optimum used to be…read moreSuddenlink, who had horrible customer service. Customer service is much better with Optimum. But since the change my internet bill went up in price and is too expensive. They do not provide options to downgrade to a more affordable plan. Such as eliminating phone or TV. The only options are upgrades, which cost more money for an already expensive service. Optimum does not seem to care if they lose customers who are switching to more affordable services. Which tells me they do not appreciate their customers. Anyone interested in internet services should do their research. There are more affordable service providers that provide excellent service.

We moved my Mother in Law in February and set Optimum because of the leasing agent recommendation…read more Bad decision. She always has trouble with something not working. Recently it's been bad remotes and the sound not working. Currently it's been a week plus a no show for someone to show up and replace a remote and fix the sound again. According to the tech theres nothing she can do herself to fix it. Unfortunately we live in Tennessee and can't help with this like we want too. Which is even move frustrating. Overpriced too!

I met Levi at the Youree Drive location. I told him my issue with my I phone. I have taken it to…read moreother businesses but no one was able to fix it. Levi took my phone for about fifteen minutes and worked on it. After he was finished I kept my fingers crossed that it was finally fixed. I was so excited my phone has been working ever since!!! I'm so happy. I would recommend the Youree Drive location with Levi at The Broken Phone for your I Phone repair!!!

Speedy knowledgeable honest service! These guys know their…read morestuff and they've always given me a little something extra!

I've entered the store and had April to help me with my issue but in reality she was no help just…read moreadded to the issue with he nasty attitude for no reason. She made a statement I asked her was she mistaken because of he statement and she instantly got an attitude and went ghetto neck roll and eye roll. I could've returned the same energy but I'll rather just save the next customer don't show here

I called to ask about 3 personal unlimited lines for my family. Someone answered which was nice…read more BUT They started asking me a bunch of personal questions like "what do you do for work?" Got irritated when I wouldn't answer. Refused to answer me about the phone lines. Then he told me the answer, then he hung up on me. Literally slammed the phone they were on down lmao

This was the only recommended place for pc repair I got anyone in town, including the few BestBuy…read moreworkers I spoke it. Pretty quick turn around along with a clear invoice containing an explanation of required repairs. Hopefully I don't break my laptop again, but if do I shall return.

Recently we spent an afternoon driving around and calling trying to find a place to get a new…read morebattery installed in our iPhone 6. The repair facilities were all too busy or not opened. I was frustrated at the time, but am so thankful now. The next day, we ended up in Bossier at B. I. T. S. PC Repair. This was such a great place. I have a disability and getting in and out of car is so difficult. The technician met me at my car and took my information and cell phone. It took about 30 min to complete the repairs. He suggested a couple of other improvements. One I accepted. One I decided it could wait...to save money. Long story short (too late) the service was beyond what I expected. It was fast and skillful. He even repaired the extra item at no charge. I would trust him to repair my computer, iPhone or any gadget. He was accommodating of my disability. His location is right across the street from the main Post Office in the Heart of Bossier shopping center.

Incompetent repair! Filed claim with assurion and drove an hour to Bossier City for repair. Repair…read morewas to replace inner screen. I drove an hour home and the phone literally fell apart in my hand. The Bossier City store actually made things worse. And to make things worse they then began to lie to me saying they didn't have a mobile service and I would need to file a second claim and make the 2 hour drive again. Called assurion again to learn they have no customer service other than filing another claim. All in all, Assurion dropped the ball and now I have to wait until Tuesday to have my phone after filing the claim Thursday. This is not what I paid for. Edit: 1. AI response from ATT is a farce. If someone had actually read the review... 2. My wife's phone was also worked on at the same time. Here's lasted overnight before it also fell apart the next morning. AVOID THIS RIPOFF STORE!

Quick and complete battery replacement on my iPhone 12 Pro. Dropped it off and it was ready for…read morepick up an hour later.